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Over 20 reviews for
Sardinia Direct Mailing Services from people just like you.

F
"My dad died just before Thanksgiving (my mom passed about 3 years ago), and one of the items in their house that I wanted to have is a beautifully and intrinsically" hand-carved wooden swan that they had purchased when they lived in
. It was about 15 pounds, and about 2 feet in length. I took the swan and a few other small items to PakMail in
SC to have them shipped to me at home, and I emphasized to
at PakMail how fragile this swan was in particular. The wood itself was not fragile but the long swan neck could be broken if it was abused.
assured me that they would pack the shipment with the utmost care and ensure its safe delivery. The shipping alone was about $185. I insured the shipment for $200, thinking that even if the swan arrived slightly damaged, it should be able to be repaired by a good woodworker for about that amount. The box arrived more than a week later, a HUGE box, about 4 feet by 3 feet by 2 feet, and upon opening the box, which was very full of styrofoam peanuts and bubble wrap, the wooden swan's neck had been broken. It was a clean break. I called PakMail, who asked me to go get an estimate from a local woodworker. I did so and sent him the estimate (under $200), where his instructions were that I should wait to hear from him and he would file a claim with FedEx. I sent him pictures of the broken swan, as well as pictures of the box which showed no external visible damage. Several days later, a FedEx truck came to my house, and the driver asked to pick up the broken swan. What? I did not know he was coming, nobody had said anything to me about this. I told the FedEx driver that I did not have the box anymore, and questioned him about whether or not the swan could be transported safely. He thought for a moment, then said that FedEx "does this all the time" and that he would ensure its safety. Although not offered, I would not let him take the swan without a receipt, so he (grudgingly) gave me a receipt with a claim number. I called PakMail and told them about this.
was upset since he said he had specifically told FedEx *NOT* to pick up the swan, but he said since I did not know any better nor had been told anything differently, it would be ok. Not having heard anything from FedEx a week later, I called FedEx to inquire about the status of the swan, since I wanted to go ahead and get it repaired at the woodworker who had given me the estimate. After being transferred several times, I was told that the swan "had been damaged beyond recognition, and FedEx had DISPOSED of it". What?? DISPOSED OF IT? That was NOT their call and what about the driver who said he could transport it safely?? The FedEx supervisor took my statement to file a complaint against the driver but I knew in my heart that that would go nowhere. Talking and emailing with
Falch of FedEx (who apparently is the FedEx contact for PakMail), she finally told me after several more weeks that FedEx would take no responsibility for this, and that since the insurance claim for $200 had been paid (and PakMail also felt bad enough about this to refund the $185 paid for shipping), that they would close this case. I told her repeatedly that even if one were to ignore the tremendous sentimental value of a very special item owned by my recently deceased parents, several Google searches showed that purchasing a replacement equivalent piece would be $500-$1000. FedEx has demonstrated their willful destruction of personal property, their negligence in handling it properly, their unwarranted decision to DISPOSE OF IT (their exact words), and their unwillingness to do ANYTHING about it. Is that the kind of company YOU want to use to ship items that have ANY value to you at all? For me in the future, no way.

-Jon A.

F
"The company received my money order damaged through the mail. About a fourth of the money order was missing and the remains of the money order were returned to me." I then contacted the
complaint department as well as my local post office. They explained to me that they were not responsible for the damages incurred on my money order. I am very unhappy with the way the
service will not take responsibility for the way they had handled my mail. I feel like a lot of people are paying bills and communicating online to avoid using the post office for services such as this. After expressing my complaints with their complaint department and my local post office, they explained they would be calling me back and I am yet to receive that phone call. I have selected that I would use them again in the future as I have no choice.

-Laura L.

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Mailing Service reviews in Sardinia

F

Rating
My wife and I had a package to send for the holidays. My wife stopped by this establishment for convenience reasons. There were no problems in the store and the package was promptly shipped. The cost on the other hand was outrageous. She requested basic ground shipping and was charged just shy of $57. Keep in mind this was a complete package, ready to go and only needed a label placed on it. After the fact (I was out of town when this occurred) I found that the package was sent FedEx and was sent a step up from ground shipping. I could have printed the FedEx label online for $29 for this same service. I could have printed a "ground shipping" label for less than $20. I was under the impression my wife was going to an actual FedEx or UPS facility and in the future will make sure that's what happens. I understand businesses have to make their "share", but a $28
Sardinia Direct Mailing Services Provider Name Locked
up for a shipping label? Really?
- Richard T.
F

Rating
These people are straight up rip offs! They sent me a temp to help me at work at the construction company who showed up 2 hours late, then had to leave early! They do not seem to listen when told exactly what is needed for help in the office. They always try to "sell" me on a person saying they have the perfect person for me. I will not use them again.
- Micah N.
A

Rating
I have been a customer here for about five years. I mailed Christmas packages today - (I'm always last minute with this chore).
At this point in time, the people that work here have to be so tired & stressed - at least, one would think so. But, as always, I was greeted with a friendly "hello, what can we do for you today?"
Sardinia Direct Mailing Services Provider Name Locked
&
Sardinia Direct Mailing Services Provider Name Locked
are the nicest people. Always friendly & relaxed, and just about every time I am in there, there are homemade cookies offered before I leave. I'm so glad I have their store to mail packages from, plus many other valuable services if needed. Thank you guys for outstanding service!
- JAYNA S.
A

Rating
My retired husband visited this business for the first time..first time visiting any mail service business. (I have always handled all of our family shipments and his adminstrative assistant/secretary always handled business shipments so this was a new experience for him. The owner took the item to be shipped, offered advice on the shipping options available, packaged it appropriately in a UPS box, and assisted him in proper labeling. Package was received in a timely manner. The whole experience went very smoothly and our family will continue to use this business.
- Donna S.
F

Rating
I would give it zero stars if possible. This a total rip off
joint. I've used UPS stores all over the world but never had one charge a 180%
service fee just for accepting a package. I priced my package online with
insurance and it priced out at $15 on the UPS website when selecting the
"ship from store" option. When we got to the store they wanted to
charge us $42 for the exact same service. We brought the package back home,
created a UPS account online, printed a label and paid with a credit card and
shipped the package for $15 and dropped it off at a different
Sardinia Direct Mailing Services Provider Name Locked
nearby.
I certainly
Sardinia Direct Mailing Services Provider Name Locked
’t want to deny anyone making a little profit or taking on a little service fee, but
these folks did ZERO work and wanted to charge me a $27 fee to ship a $15
package that was already packed and ready to go!
Plus the harassment we received about wanting to insure the
package and the pressure they put on us to have them repack our shipment was
crazy. They even tried to force us to open the box to see how it was packed before accepting
it!
Sardinia Direct Mailing Services Provider Name Locked
’t ever go to the place unless it is just to drop off a
prepaid, pre-abled package. And even then I wouldn’t trust them.
- ALEXANDRA B.
A

Rating
I have been using
Sardinia Direct Mailing Services Provider Name Locked
for years. I have two
mailboxes there for businesses I own
I send packages and faxes and get documents notarized at
Sardinia Direct Mailing Services Provider Name Locked
.
Sardinia Direct Mailing Services Provider Name Locked
is very friendly and takes very good care of us. She even
calls me when she knows an important package has arrived. She helps with
packing the items I ship and tells me how to save money when shipping. It is
great to have a place that offers so many services and makes my life easier. I
highly recommend
Sardinia Direct Mailing Services Provider Name Locked
for personal and small business mail and
shipping services.
- Brandon K.
F

Rating
I have used this office since it opened in the new shopping center and never had a negative experience until today. The employee,
Sardinia Direct Mailing Services Provider Name Locked
wanted to wrap my package and I declined his offer. He continued to verbally pressure me with the statements, such as we won't guarantee it if damaged. When I stated I'll repackage it, he said it will cost you $5 to go home and redo it; he said, I can do it for $7. His demeanor from the beginning was rude and unprofessional. They have lost any future business with me.
- Susan C.
D

Rating
I brought in a package to ship. The employee working the front counter seemed annoyed when I asked about shipping options. She didn't explain anything or offer options, she pulled out a measuring tape, measured the package and said it would be $7 for a box. At that point, I said I would ship the package myself and turned to leave. She muttered something under her breath as I left. Shipped the package FedEx.
- AMY R.

All Direct Mailing Services in Sardinia, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Jones Delivery & Moving

1145 Highbrook St
Akron

PackShip USA

1347 N Main St
Orrville

T.W. Rites

Mechanicsburg Road
Wooster
Sardinia Zip Codes

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