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Countertop Installation reviews in Saint Bernard
for our new home, my wife and I found what we believed was what we had been
looking for at
material, but of the 12 crates we purchased (over 2300 Sq Ft) we were only
allowed to see 2-3 pieces from 2 crates (company policy). Being uneducated as
to what to look for regarding quality of material, we trusted
deliver a quality product. The material was paid for in full. Because we did
not need the material for several months, we were hesitant to purchase so far
in advance. However,
warehouse until it was needed. After 6 weeks, however, we were told they could
no longer hold the material and it had to be delivered. We argued that we were
told otherwise, but
without charging a ridiculous storage fee. My wife and I relented and the
material was delivered to our installer's warehouse (
and referred) where it was held for another six weeks. Two weeks ago, the
material was delivered to our home. After opening over half of the crates of material and
laying approximately 70 pieces, the installers (again,
and referred) advise my wife and I that the material was defective; more than
half of the material pulled from the first crates were damaged (cracked at
the edges, chipped along the sides, ect). The installer went on to say that
there was no point in continuing to
enough "good material" to work with. I immediately called our sales
Meanwhile, the renovation on my home was at a standstill because everything was
waiting on the floor. My salesperson said that they would take care of the
problem. However, as the week went on, I was put off and delayed. I was told
they had more material coming in that week to replace the old, defective
material but it never did. I was told that the owner's were out of town in
Turkey and "unreachable" but that I could speak with the manager and
he could resolve the issue. I took the morning off work to go to their store
and speak with the manager. After waiting 30 minutes I was told by the manager,
without speaking to the owners....who were in Turkey. I had now been run around
and delayed for a full week. The progress of work at my home had stopped for a
full week. I don't know why a company the size of
in place incapable of resolving this type of issue or why in this day and age
of technology, they are unable to communicate with the owners in Turkey. It is
now 10 days later and I have not been contacted back by anyone. I have had pay
to have the old, defective material chiseled up and removed. I have also had to
pay to have the old, defective material re-crated. Finally, I have had to find
and buy all new material to be installed. I have tried over and over again to
resolve this issue with the owners. They are not cooperating. Because the
material sat crated for 3 months, I was not aware of the defect until just 2
weeks ago. I have been told by three separate professional marble installers
that this was not an issue in transportation. They all agree that his issue has
to do with the material itself and that the material is defective.
After checking with 4 other companies I called these guys and got
He was on time and professional. He really listened to our needs.
He said hed have a quote for me
Upon my arrival and to my surprise, he had allready had some preliminary drawings made up in their CAD software.
I picked out the door style and made some suggestions on changing the design a little.
By the end of the Day he had sent the revisions via e-mail and the quote.
I was very pleased with the numbers and felt they were fair for the scope of the project.
My wife and i drove into their showroom again on the weekend to go over a few things with them. they were very attentive and professional.
We firmed everything up and they made some changes to the design and Quote. I told them Id let them know in a few days.
after looking over the other quotes they were very fair.
The other companiees I had called took 10-14 days just to get me a quote. I almost went with another company and was about to pull the trigger but their service was very Poor.
What one me over with I-4 Kitchens- Their Service!!! These guys always Did whatever they said they would do and More.
I could not find a reason not to go with them and within a week from my initial call ,we pulled the trigger and signed on for the work
The cabinets came as soon as they projected and right on track.
The installer came out the following day and began installing them.
The Granite guys came out the last day the installer was there and templated the Granit and returned a week later to install.
All in all a great experience, and im not an easy guy to do buisiness with as I have a high attention to accuracy.
There were a few things I wanted adjusted and they were handled professionally and to my standards.
I referred them to one neighbor allready and they are doing their kitchen now. I have a few more friends who i have given their numbers to as well
I would use these guys again without hesitation.
Great Job Trry, Junior you have a good crew- thank you.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Countertop Installers in Saint Bernard, OH
West Chester, OH
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