Saint Bernard Countertop Installers

in Saint Bernard, OH

Sample Reviews

F

Rating
We recently remodeled two areas of our house using the services of Champion Kitchens. We remodeled a bar area in our game room and our entire upstairs kitchen. Champion Kitchens used Apex for the stone instalation in both areas. I was very happy with Apex up until the installation of the granite in the kitchen. Upon the completion of the installation of the granite in the kitchen we had another professional (not Champion Kitchens) install our backsplash. The backsplash installer noticed a crack in the granite in the corner of the countertop. I would say that the crack was approximately nine inches in length. It basically looked like it was damaged in the warehouse and then seemed back together. The crack goes the whole way through the surface of the countertop. Apex sent a representative out to look at the granite. They took pictures of the area and told me that they would call me that same night or the next day once they had determined what the actual "issue" was with the granite. Even though it is obvious to anyone who looks at the granite that it was a crack that was repaired and then installed in our kitchen. Apex never called me back like they said that they would, I had to call them. There determination was that the area was a natural fissure in the granite and basically they were going to do nothing. I do not feel that this area is a fissure in the granite and any professional or
looking at the granite would not believe that this was a naturally occurring fissure. I have never heard back from Apex or Champion Kitchen regarding the granite or my unhappiness. I guess I was expecting more after spending over $30,000 on a remodel and probably $8,000 of the remodel for the stone in both areas.
- Heather R.
A

Rating
o be drilled etc - the same level.We were shopping round for new countertops for our kitchen, and our realtor suggested
. We had been to several different granite companies and had not see anything we really liked, but
had a granite we liked. We went down to the
stoneyard to look at it but the manager there told us it had already been sold, we looked around and found something we preferred to our original choice. As it turned out, our previous first choice granite WAS available, it had incorrectly been allocated to another customer, but since we had found something we preferred it didn't matter.
From our first visit to installation was only three weeks. We supplied our own new undermount sink, and reused our exisiting faucets etc.
The team did an excellent job on installation day. Old countertops removed, new ones installed. One of our pieces was a very odd shape due to the kitchen layout and despite the laser measurements we had to have some cutting into the dry wall. They did a great job of levelling the countertop even though our cabinets were not all at exactly the same level. And the pattern had been laid out on the slabs to give an extremely good join from one piece to the next, not easy with the granite we chose. I was impressed by the attention to detail of the installers, and the way they finished off the job and cleared up at the end of day.
Great price and good service, very impressed.
Reading some of the (albeit older) negative reviews, I need to stress how important it is to sort out before the install EXACTLY what you want done - where holes are going to be drilled etc - and not leave it to the day of the install before thinking about these things.
- Robert O.

Countertop Installation reviews in Saint Bernard

F

Rating
It was supposed to take two days but it ended up being five days. Kitchen is torn up for that time. One time the guys car broke down so they didn't come. There was another problem on another day they didn't come.
The real big problem is that the tiles are all uneven. Edges stick up so that you can't push a chair along the floor. Not one tile is even on all sides with the adjacent tile. They used the wrong color of grout. The used white. I wanted a darker grout.
Right away, the grout cracked all through the floor. The whole job looks very bad. I didn't contact them because I didn't want them back in my house. I don't think they have the skills or expertise.
- james B.
A

Rating
Went extremely well. They met all commitments and the quality of the work was better then I expected.
Saint Bernard Countertop Installers Provider Name Locked
,
Saint Bernard Countertop Installers Provider Name Locked
and his crew were very professional and always accessible. This was our first experience wtih granite and they were very informative and patient with our lack of knowledge of the product. I highly recommend them.
- Joseph P.
A

Rating
I was going to install granite and was using another company and decided not to use that other company. I randomly stopped by
Saint Bernard Countertop Installers Provider Name Locked
to see what they could offer me. From the minute I met the owner ,
Saint Bernard Countertop Installers Provider Name Locked
Green, the process was exceptional. He educated me on granite, gave me brochures with info. and recommended 3 granite suppliers to check out. It was apparent he was very knowledgeable. I was only home an hour when
Saint Bernard Countertop Installers Provider Name Locked
Green contacted me and thanked me for stopping by, and asked if I had any questions. That really impressed me. My husband and I easily picked out beautiful slabs at Vitoria, and the process continued. Affordable obtained my granite slabs and called me to come and inspect them to make sure they had the correct granite and that it checked out well. I was so impressed with their process.
Saint Bernard Countertop Installers Provider Name Locked
then came out a few days later and custom made my templates for my counters. He is an extreme perfectionist and it shows. A week later
Saint Bernard Countertop Installers Provider Name Locked
and
Saint Bernard Countertop Installers Provider Name Locked
came out to install my counters and bathroom vanity, and I cannot stress how everything went wonderful. They had a few glitches, but they corrected everything, and I did not know or stress with anything. I tried to stay out of their way, cause I knew they would make everything right. The end product was above and beyond my expectations!
Saint Bernard Countertop Installers Provider Name Locked
and
Saint Bernard Countertop Installers Provider Name Locked
worked nonstop all day. They were both very pleasant and very hard workers.
Saint Bernard Countertop Installers Provider Name Locked
did the extras that impressed me. He added more granite behind my sink as a backsplash-wonderful, he extended my peninsula a few more inches, he sealed a hall vanity that I have tried to seal times 3 with his sealant, and he and
Saint Bernard Countertop Installers Provider Name Locked
worked with me to adjust the price a bit. This was a wonderful experience and I would definitely use Affordale Granite again!!!! I will be telling all my friends about them.
- Holly C.
D

Rating
I had ordered my entire kitchen cabinets and granite countertops and pad in full in June, with installation to be in August (I did not pay the install fee though they wanted me to). Installers show up 2 hours LATE in the afternoon, they say they will have the job done in 8 hours. So that means they are going to be at my house until 9pm??? They just showed up late, no call nothing. Anyways, job was not completed in 8 hours...they came back next day in LATE afternoon again around 1pm and stayed until almost 10pm!!! unbelievable. When they finally were done, the next day when I came back and looked around outside, I had to pick up all their cigarette butts they threw down (I asked them to pick them up) all their garbage they threw in my yard waste (they threw their lunch meat of some type of chicken/beef goo and all their other debris), I picked up chop sticks in my driveway and yard as well. I had rented a portable toilet for during construction (I don't live at house right now while renovating) and they even spit their blue gum in the urinal in the portable toilet! I was picking their gum out of my front flower beds as well when I was picking up their cigarette butts. I smoke myself...and I don't throw my butts down. I asked them to pick them up before they left and they didn't. The positives about the cabinets, they are real wood and they are nice looking. I picked the soft close which is real nice. I guess the price I paid was worth it, I really like them. $2000 for labor to me was worth it...I saw what they did and they did work hard, even though they left a mess and they couldn't communicate with me because they can't understand English. The cabinets are nice, there are a couple flaws they did but I can live with them. If you can handle guys that don't show up until they want to in the late afternoon, they can't speak or understand English language and leave a mess in your driveway and yard with debris and cigarette butts then I would go with this company. The cabinets are nice, I like them.
- Julie M.
F

Rating
Saint Bernard Countertop Installers Provider Name Locked
,
Saint Bernard Countertop Installers Provider Name Locked
and their installers were a disaster from the
first day of installation. First, neither was on the job site during any part of the installation. Two other
workers showed up at my home and installed.
They had problems from the beginning on how to get the granite in the
house. They hit an interior door, which
was no real problem since I was replacing it, they didn’t know that. Second, they start sawing the granite to cut
out the stovetop hole. At no time did
anyone say that granite dust would be in everything, on all 3 levels of a 3,800
square foot house. They never taped off
the kitchen to make a
Saint Bernard Countertop Installers Provider Name Locked
. They had to cut the granite 2 times since they
didn’t do it right the first. Therefore, they had to go get the equipment back
out of the truck. The dust was so bad, 6 rooms away on another level you could
write on the furniture with your finger.
I had to have 3 guys for 9 hours come to clean, plus a 40 hour week for
me to clean my personal belongings.
This is not the worse…they did not seal the countertops correctly. After 2 weeks of trying to get ahold of
Saint Bernard Countertop Installers Provider Name Locked
, he said get ahold of
Saint Bernard Countertop Installers Provider Name Locked
, it took me several voicemails and calling
on another phone to get ahold of him. He came out, put a mixture of paste on my stains, told me to call him in a few
days and left me a jar of sealant to seal it myself. At
this point, I was more than willing to finish their job. However, the stains DID NOT COME UP. I have called repeatedly,
Saint Bernard Countertop Installers Provider Name Locked
did set up another appointment in mid
Saint Bernard Countertop Installers Provider Name Locked
and did not call, did not show up and neither
has answered there phone since. Upon
investigation they have not owned their corporation like the advertise since
2007, they have since late 2013(less than a year)! They do not stand behind their granite,
workmanship or professionalism. I am in the process of filing against them, it wasn’t until I seen them on
Saint Bernard Countertop Installers Provider Name Locked
list
that I knew how to find them again, with a different phone number.


- sherri T.
A

Rating
There was constant contact from
Saint Bernard Countertop Installers Provider Name Locked
throughout the entire process. The time frames promised were met and the product and installation went very smoothly. The only thing that wasn't A+ was the cleanup after installation. There was sawdust left inside the cabinets after install. The new countertops look amazing and fit precisely. There was only one seam and it is barely visible. Great product for the price! I would definitely use them again for future needs.
- Jason C.
A

Rating
Very helpful staff. We picked out our stone from their yard and got a very fair price. Our only slight caveat: the plumber they recommended was expensive.
- DEBRA D.
F

Rating

My family had an exceptionally poor experience with this vendor. After a year of renovating our home from top to bottom, our last project was to install a new kitchen counter top and sink, and hired
Saint Bernard Countertop Installers Provider Name Locked
for this job – we have worked with several local contracting businesses in the area and
Saint Bernard Countertop Installers Provider Name Locked
was the only one we had significant issues with in regards to timeliness, professionalism, and workmanship. We signed a contract and paid in full (our mistake!) as we were told this was their policy and needed to secure the stone material for the counter top. We were told that the material we selected was in stock, and they would come and rip out our existing kitchen on June 28th. We were also told (verbally and written) that they would be ready as early as
Saint Bernard Countertop Installers Provider Name Locked
2nd or 3rd to install the new counter. We were assured that a 5 day turnaround regards to templating, cutting the material, and installation was workable. My wife and I made subsequent arrangements for the 5 days of living without a kitchen by visiting in-laws. Approximately 2 days after the tear-out, we received a call from the owner of the business, saying that he was mistaken and the material was not in stock, and he was actually waiting on a shipment. He could not give us an ETA of when the shipment would come in, but assured us he would be in touch with us on a daily basis to give us a status update. We did not hear from him for the next week, he did not return our phone calls, and finally when their showroom was open after a holiday weekend, we were told he was on vacation and did not have cell phone service. Finally able to track the owner down, we expressed our frustration at not having a workable kitchen for an extended (and un-planned for) amount of time. This was extremely difficult on our household as my wife was 7 months pregnant at the time and we have very young children living in the home. As a resolution, we were given the option of picking out an alternative material. They sent my wife to several different stone yards throughout the region. She had to take time off from work on 3 separate occasions, and gave a list of 7-8 alternative stone options. After a myriad of back and forths, with excuses ranging from “that choice is too expensive” and “oops this one is only available in Connecticut” and “there’s a crack in the stone”, they were not able to deliver on any of the alternative options. In addition, the owner had originally offered to issue us a monetary credit which he then tried to negotiate down lower and subsequently revoked. Finally we given good news – the shipment of our original stone was coming in, and they would be able to install on
Saint Bernard Countertop Installers Provider Name Locked
14. They came in and did the job, however, based on several frustrating and unpleasant conversations over the prior weeks, it is our feeling that they did a shabby and careless job purposely. After the installation, we noticed a crack in the bottom of our new dishwasher (it has a leak as well), there were major scratches on our newly refinished hardwood floors where they pulled the oven in and out, and the carpentry work added to the cabinets had rough finishes and poor construction.
- Marcella M.
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All Countertop Installers in Saint Bernard, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

4B Wood Custom Cabinets Inc

255 W GREENWICH RD
Seville, OH

A Work Of Art

8118 Sterling Spring Dr
Loveland, OH

A&B Granicrete Cincinnati

1105 W Ohio Pike
Amelia, OH

A&D Quality Remodeling Company

308 Maple Avenue
Trenton, OH

Able Services

1219 Traditions Turn
Batavia, OH

Accessible Home Design, LLC

4277 W Arbor Terrace
West Chester, OH

ACE Contracting

4581 Trenton oxford rd
Hamilton, oh

AFH General Contracting

48 E Orchard Rd
Covington, KY

AGEAN BATH & SPA

9756 PRINCETON GLENDALE RD
Cincinnati, OH

ALL ABOUT TILE

5402 NORTHPOINT DR
Cincinnati, OH

All Around Joe LLC

5946 woodspoint dr
Milford, OH

American Drywall and Remodeling

423 E. Home Ave.
Trenton, Oh

American Property Maint.

239 Robin Drive
Elsmere, KY

Andrea Tile LLC

7580 Wyndot Lane
Cincinnati, OH

Area-Pro, George Schmall

403 W David Rd
Dayton, OH

Artisan Tile & Remodeling

3918 Pattison St
Cincinnati, OH

Atlas Contracting Services

1833 s.r. 125
Amelia, OH

AUER KITCHENS

8520 WINTON RD
Cincinnati, OH

Aveco Construction LLC

1204 Elberta Circle
Covington, KY

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