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Insulation reviews in Portsmouth
I went on Angie's List and contacted the top 3 providers for insulation repair (filtered by reviews) in addition to the original contractor who put in the insulation when the building was built - out of all four, only
The original contractor never responded to my calls - and I called about 3 times throughout the week following the storm.
I was actually surprised how disappointing the other Angie's List picks were - the top one felt it was OK to quote me over the phone without visiting our site, basing his estimate entirely off photos; when I asked about all the things
The actual job was done quickly and professionally.
The job was finished within about 2 hours by one worker who clearly is an expert. Afterward,
I couldn't be happier with the results - I just wish I didn't waste so much time trying to get other quotes! Thankfully I won't be looking around next time - for either my home or my job!
I had issues with MassSave cancelling my appointment on the day-of that they were to come. I never even got a call to
let me know they were cancelling. They just no-showed and I wasted a vacation day. Fast forward a few weeks, I come across faire. They bragged about how people who had terrible situations with MassSave turn to them
and have such a great experience. They went on about how they have the highest satisfactory rate. Reluctantly, I signed up for an assessment; after all I am looking for insulation to be done. I figured, it could not be worse than my experience with MassSave. Well, I was wrong,
I own a two-family duplex and needed to have both sides done at the same time. I had this all set up in person to be done on 10/21/14; both units. A week after setting up the appointment I get a call: both units were not booked the same day and I would have to be home at two different times on two different weeks in order to have this done. There is absolutely no reason
to have to take time off twice for this. I call back and tell them to go pound sand. No way am I taking two vacation days for an energy audit. They messed up the scheduling and wanted me to deal with it.
I get a call back from
They got the other person to switch days or cancel all together, I am not sure.
Today is October 20th and they are supposed to come tomorrow October 21st. I just got a voicemail from them
cancelling all together. The day before the appointment they let me know! My boss is on International Travel and I cannot retract my Vacation Day. Yet again, these energy assessment companies provide amazingly horrible customer service. Yet again, these supposed “money saving” opportunities actually takes money away from me in the long run, without a service ever being done.
I called back to get some sort of answers.
inadequate scheduling on their end. He put me on hold and transferred me to
customer service does not exist with
A completely classless operation they have running over there. I hope that no one ever opts into their service without looking them up first!
Early indications show that the increased insulation is paying off since the upper unit furnace doesn't come on during the night even on the recent 32 degree night. We set the thermostat to 72 degrees to insure the house is warm at bedtime and set it back to 68 degrees and it takes about 6 - 7 hours before the temperature drops to the level where the furnace starts up.
Hoping to see lower heating bill in the winter!!!
Throughout the day they worked diligently and was always available to answer any questions or concerns we had. They did a very good job of keeping the work area clean as they worked. They also worked around all of my small bushes to ensure they didn't get stepped on or damaged during the work. He also gave me some knowledge of air leaks and the negative effect they have on utilities. I couldn't believe the statistics of what one 1/2" hole does to your energy efficiency. He said small holes add up fast and before you know it you left the equivalent of one window being open all winter long.
I am so happy with the work that was completed and cant wait to have them back again for more of my upcoming insulating projects.
I was impressed that, when we had to ask for the pocket door to be reframed so that a family member who uses a walker could get through the opening with more ease, the re-work was done without complaint or impact to the schedule. In the same way, when there was a misunderstanding about which trim was specified, he had his team pull some trim and do it over again, no charge, and no bad feeling. Very professional.
I tell my friends that you can have all the paperwork and boilerplate in the world (and because I was coordinating this project as a volunteer for my church, I had a detailed contract, scope of work, etc.), but there is no substitute for good old-fashioned pride in workmanship and customer service, and
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