Newbury Door Installers

in Newbury, OH

Sample Reviews

A

Rating
A refreshening experience. Over a year ago, I started trying to replace my entry door. I sent out emails and made calls but couldn't get so much as response. Then, when I found a showroom for a nationally marketed company, I almost fell over at the quote they gave me! Then, I started the process again about a month ago and found
& Window on Angie's List. First action - call the place and see if they are open and actually had a showroom.
answered the phone and his personality came through loud and clear. So, I drove over (it's not too far from my office) and met
. He took his time, walked me through the showroom and finishing department, pulled up my house on line and we looked at options. The price was fair, the quality looked great and we got the process started.
Then,
and
(the owners) came out to do the measurements and brought colour samples with them. They were prompt, professional and we reviewed the order. Off it went to the factory.
stayed in touch with me regarding progress and we made the appointment for the install. The install team was just as professional as
,
and
. They arrived, were very tidy in protecting the area, removing the old doors and installing the new. They cleaned up after themselves and you wouldn't have known they had even come other than I had beautiful doors in place of the old ones.
even called later in the day to see how things went, if I had any questions and asked about the job that the guys had done. I liked this little extra touch. And, every one reinforced that if I had any questions or issues, to be sure to call them right away.
This is a company that delivers what they sell and also make suggestions about how to keep my beautifully, stained wood door looking wonderful with a polishing of lemon oil on a monthly baiss.
- Sheryl P.
A

Rating
was on time his prices were great and the job looks excellent
I referred his services to other family members.

- Raymond K.

Newbury Door Installation Articles

Door Installation reviews in Newbury

A

Rating
Our experience was great. The bid was was on par with another quote we received, but at the time they were having a special with a free upgrade to their highest efficiency glass while to get a similar price from a different vendor we were having to go with the lowest grade glass. The crew was professional, nice, and left all areas neat and clean when they finished. The new windows look great and seem to doing a better job keeping the heat and dirt out of the house. Highly recommend!
- Stephen N.
F

Rating
Customer service was the best. Sure on Aug 26
Newbury Door Installers Provider Name Locked
stated the wrong part came in. She recommended never buy a genie and couldn't even give me the part no. she ordered. Oh I should look it up in the manual.meanwhile called many times to get status and more than 2 wks later still no part. I ordered from genie cust svc before. 5 days and correct part.

Never use these guys unless you plan to install their system instead of them fixing yours before Christmas comes.
- melanie T.
F

Rating
We called the company and they sent someone over the next day. The service guy told us that the circuit board in our opener went bad and we needed a whole new unit for $390. We didn't think that was the problem and would like to get another opinion/estimate. So we told him that we will wait and get another opinion. The service guy then went ahead and billed us $109 ($69 for the service call and $40 for 20 minutes of labor).
I wasn't aware of the service fee and was surprised that the service fee didn't even cove the time he took to identify the problem (which I don't think is more than 10 minutes) . I asked to talk to the manager. He told me someone will call me shortly. He then returned to his truck. My phone rang. It wasn't his manager. It was the company's credit department! The person from the credit department was rude as well. "our truck had came out. our worker spent time on your house and you owed us $109. We had to pay the worker. That is why we need to bill you. We had to bill you for his time. We even had to bill you for my time spent on this phone call. If you don't pay us $109, we will put a
Newbury Door Installers Provider Name Locked
on your house. So, you will have to pay us soon or later."
I quickly hanged up - I wasn't aware of that I had to pay for that phone call as well. Who knows how much I would owe the company if I need to talk to him for another 5 minutes.
This is the rudest company I ever had to deal with!


- LI Q.
F

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We came downstairs last winter (Feb) to find that the glass on one of our sliders had shattered. We still had the other pane left but wanted to get it handled so we contacted
Newbury Door Installers Provider Name Locked
on a recommendation. The person my husband spoke to apologized but said that the man that did the estimates just went out for eye surgery and wouldn't be back for two weeks. We decided to wait. Four weeks later we called and found out that he had come back to work but had to go back in for more surgery. We waited again. Called them back late March/early April. He was back and would contact us about a time to come over and look at the slider. Well he never called - he just showed up - a few weeks later. Luckily my husband was here. He took measurements and said he would get an estimate out to us. Took my email, mailing address, phone, etc. We had also contacted someone else to come give us an estimate. Good thing, because to this day (August 26) we never have received an estimate. Never heard from them again.
- Celeste S.
A

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Our appointment was between 11:00 and 11:30 a.m. The technician called about 11:00 saying he would be a little late. About 11:30 he called again saying the he would be here about noon. He did arrive about 12:15. My husband detailed the problem with the door and he fixed it with the paraffin. He also adjusted the spring, greased the lifting screw and adjusted the "clips" on each section of the door so that they were aligned properly. He explained everything he was doing. He was very knowledgeable about our door and overhead garage doors in general. We did appreciate the calls saying he would be late, but it did impact our schedule.
- Carol S.
N

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Newbury Door Installers Provider Name Locked
installed replacement windows in my home. He arrived when he said he would be at the house and was the cleanest contractor I have ever hired.



I was extremely impressed with the quality of work,
Newbury Door Installers Provider Name Locked
took off the interior trim around the windows and installed extra installation. He also installed new metal work around the exterior of the windows which looks awesome.




- Harold S.
A

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It went extremely well. My first appointment with
Newbury Door Installers Provider Name Locked
was on a Thursday. I had already bought an electronic dog door to have installed, but after a quick inspection
Newbury Door Installers Provider Name Locked
realized the door I bought would not fit in the location I had selected to install the door (The company which sold the door mislabeled the dimensions on their website).
Newbury Door Installers Provider Name Locked
was able to contact a local fabricator and have a new door ordered on a rush.
He returned on Saturday and installed the door in about an hour. It completely solid and well sealed. I would highly recommend his work to anyone.
- Rebecca E.
A

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Everything about this purchase was a pleasure! I was contacted immediately by someone at
Newbury Door Installers Provider Name Locked
's Home Services and was able to schedule a next day appointment to replace our hot water heater. The old one was starting to leak, so I did not want to wait too long!
Newbury Door Installers Provider Name Locked
was the plumber who came out, and was knowledgeable, professional, and very competent. He was happy to explain everything in enough detail so that I understood what he was doing. We now have a beautiful new water heater, that is safe and current with all plumbing codes. I strongly recommend using
Newbury Door Installers Provider Name Locked
for your plumbing needs.


- Virginia F.
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