Mentor Taxi Services

in Mentor, OH

Sample Reviews

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is the most reliable taxi service I've used anywhere. I called him a couple weeks before my departure date and arranged the pickup for
9. On the morning of departure, he called shortly before 7am to let me know he was within a few minutes of my location.
is very personable, but also very professional and a safe driver. I arrived at the airport in plenty of time to clear security and board my flight. He must have taken a very efficient routing, because the fare was only $65 (plus tip, of course). I had used
before to/from the Union Station, but this was our first time to the airport. I would definitely call him again whenever I need dependable taxi service.
- GARY E S.
A

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I made the reservation a few days before we travelled. We requested pick up at 4:00 PM -- when the driver, Mo, was not there at 4:10 I phoned
and just about that time the driver showed up. It turned out he was down the street! He had one digit off the address. This was not a big deal as we had plenty of time. But as we were on the way,
phoned me to be sure everything was okay and then insisted on charging us only half the cost for the outgoing trip -- very nice! We returned a week later, on time but it was nearly midnight.
texted me to confirm our arrival, and then Mo phoned when we arrived to be sure we were okay. We met up with Mo easily and had a relaxing drive home from the airport, no hassles! Definitely recommend these guys -- very clean SUV, great service, no hassles.
- Maggie G.

Mentor Taxi Service Articles

Taxi Service reviews in Mentor

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I reserved a day in advance, got a very prompt response, prices were fair compared to other quotes. Based on reviews, I chose them. Very professional and courteous drivers. Would definitely use them again.
- Christine M.
C

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It was easy to make reservations online. Since it was multiple families going, I called about making two stops to make it more convenient for us. The key fact is that making the second stop was literally on the way back to the highway from my house. The driver was going to pass my friends' house. Knowing this to be the case, I called to ask about a second stop. The woman that I talked to informed me that it would be an extra charge to make a second stop. I told her that the driver would pass the second house on his way back to the highway, stop or no stop. She repeated that the policy was to charge for the second stop. I get that. But when your mind set is that a
Mentor Airport Shuttle Provider Name Locked
is a
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, common sense is thrown out. Does it make sense to up charge in this situation? I was already paying more for an private van. What's the point of paying more for exclusive service if you don't get exclusive service? I wouldn't run my company that way. That is a very company centric policy, not a customer centric one. Despite that, they picked us up at my house (I had to go get the other couple myself one block away) on time and got us to the airport promptly. I gave them and F for responsiveness because I don't think they responded to my situation in a customer friendly way. Not sure I'd use them again.
- Jeff B.
F

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Paid this company in advance for transportation to and from
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. They took us to the airport for the outbound flight satisfactorily but when we arrived home a few weeks later after an exhausting 11 hour flight they were nowhere to be found. When we called them they said "sorry, your plane was 45 minutes late and the driver had another assignment and couldn't wait". Said they could have another van there in 1 hour and 45 minutes. We said we'd rather cancel and get a refund and they said that's fine. They even sent a confirmation of the refund intention by Email. Two weeks later no refund and only statements like "it takes up to 5 business days to process". In summary, the company is unreliable and unprofessional!
- wayne E.
F

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The first time I requested this service, I did so by calling, which resulted in having to call and request the service 15 minutes after the appointed time, making me almost late to the airport, but the first driver was great. This last time I requested the service on the internet. Well, I called and emailed to ensure they would show up this time, but even after texting with the driver 3 hours in advance, the driver showed up at the airport to pick me up two hours past the requested time. I kept texting to figure out when she would show up, but she kept making excuses about traffic, etc., but never would really tell me other than 20 more minutes, then 20 more minutes. WELL......when she finally showed up, she had her 5 year old daughter in the vehicle, which in and of itself wasn't THAT bad, albeit unprofessional, but her daughter was noshing on a huge ice cream cone. I am pretty sure the ice cream would have been melted long past my pickup,had the driver truly been on her way to pick me up all the time she was texting me.
Once I was finally picked up, the driver had no idea how to get back to
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, after I realized that she was getting ready to head west on 66, I stopped her and tried to help her with directions.....After three trips across Memorial Bridge, we were finally headed the right direction, and except for her driving across the lane lines several times in both DC, and on the way home, I finally arrived home unscathed.,
This was one of the worst experiences I've ever had in both professionalism and service. I will never use this company again, and you should think twice about it yourself!!

- Tammy L.
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was welcome relief from the massive overcharge we have to pay to get to the airport at standard cab rates here in
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,nc. Not to mention they know how to be on time and are completely professional in transportation maintenance, appearance, driving safety and demeanor. And what a welcome relief to have them ready and waiting at the airport on return. I have half a dozen experiences at the same high level.
- Bruce B.
F

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I called on Monday
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21, 2014 and scheduled an SUV for transportation to the
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that Thursday and also scheduled a pick up two weeks later. I provided all my information and "
Mentor Airport Shuttle Provider Name Locked
" assured me they had plenty of vehicles available. That Thursday I called 30 minutes prior to our scheduled pick up time to confirm and again spoke with "
Mentor Airport Shuttle Provider Name Locked
." He told me my request wasn't in their system and they did not have a vehicle available to accommodate us. I appreciate the "I'm sorry" I received but it didn't seem to make up for the inconvenience of having to quickly make other arrangements.
- Leigh H.
F

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On return from Tampa Airport to New Port
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:
1)We waited over 1/2 hr for the shuttle to arrive after we checked in at the
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kiosk at the airport.
2)After waiting 20 minutes for the shuttle, I went back to the service kiosk, but it had closed while we waited. The check-in screen was not working. The service phone was not answered.
3) Our home is 1/2 hour north of airport, it took over 1 hour 30 minutes to get home after the shuttle picked us up. The saving factor was that it was around 2 a.m. and very little traffic, in traffic it would easily taken over 2 and one half hours. The shuttle first delivered 2 separate parties about 20 miles west of airport and then started north. (I didn’t really need a tour of Clearwater at 2 a.m. after having been traveling for over 12 hours.) There should have been a west shuttle for the other two parties and a north shuttle for our two parties.
4)Customer service? I filed a complaint online with
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which was completely ignored by them.
5)Shuttles for off-airport parking were constantly arriving and leaving while we waited for
Mentor Airport Shuttle Provider Name Locked
. Most parking is less than $5/day. It would have been much cheaper and more convenient than
Mentor Airport Shuttle Provider Name Locked
. Will go that way next time-no more
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!
- PETER P.
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I had a reservation with another taxi company to take me from my home to Sea-Tac airport. They never showed, and when I called them, they said they didn't have anyone in my area. I was scrambling to find someone to take me (neighbors, other taxi companies, etc.). One taxi company didn't have anyone near me, but gave me the number for
Mentor Airport Shuttle Provider Name Locked
. I called and the dispatcher didn't think he had anyone, but told me he'd make some calls and call me back. 5 minutes later he had someone on their way to me, and thanks to them, I made it to my flight with 5 minutes to spare. I don't need taxi's that often, but next time I do, I'll call
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first!
- Scott D.
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All Airport Shuttle in Mentor, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A7 Transportation Services

3914 Marvin Avenue
Cleveland, OH

ACE TAXI

1798 E 55TH ST
Cleveland, OH

Affordable Airport Transportation

10400 State Rd
North Royalton, OH

Black Cab

4141 Rockside Rd,
Independence, Oh

Chagrin Falls Black Cab

17685 Creekside Dr.
Chagrin Falls, Oh

CHARLES AUTO FAMILY

10851 NORTH ST
Garrettsville, OH

Designated Driver

Painesville, OH

EASTSIDE TRANSPORTATION

23414 GREENLAWN AVE
Beachwood, OH

Executive Coach Transportation LLC

8331 Hemingway Ln
Mentor, OH

Go2Go Taxi Akron

470 Massillon Rd.
Akron, OH

OHIO CONNECTION

1811 Brookpark Rd.
Cleveland, OH

Ohio Divas

191 Charles St.
Akron, OH

PRIME TIME LIMOUSINE

887 W Liberty St
Medina, OH

Safelite AutoGlass

5350 W 130th St
Brook Park, OH

sendmearide.com

Akron, oh

SHIMA LIMOUSINE SVC

7555 TYLER BLVD
Mentor, OH

Shindig Shuttles LLC

6292 Youngdale Ave NW
Canton, OH

SuperExpress Transportation

4395 Fairway Drive
Cleveland, OH

Thomas Limousine Service

330 Kennedy Rd
Akron, OH

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