Mentor Marble Contractors

in Mentor, OH

Marble And Granite Reviews in Mentor

A

Rating
The entire process was made easy and enjoyable by everyone we interfaced with from the showroom staff, the stone selection warehouse, and the installers. From selecting the granite and tile to the installation of the products,
treated us like an important customer. We did have one problem where a key piece of granite was cut too small and actually was installed, but
, one of the business' owner brothers, stepped up and handled a full replacement without question. In our opinion, that speaks volumes about the professionalism of this company.
As part of the process we received an education about granite and about the companies trying to sell it. We started the processes with
at their showroom on Vine St. at Route 2. We already know that granite was "graded" by a letter system, and when a the showroom, the large selection of samples are graded A (lowest price) to F (highest price) with $10-$15 difference between each grade per square foot of stone. Then we went to several other stores. In each of these other cases, the samples in the stores were graded A through G or perhaps H (with the ability to pick from grades A-Z from wholesalers) with about $2 to $3 difference between grades per square foot. This raised many questions in our minds about why
was so much more from one grade to the next. We also knew that
had a warehouse of granite slabs. But other places seemed to only have samples and if we wanted to see whole slabs of material, to see the entire pattern of pieces that would be used, we would need to go to one of the two granite wholesalers in the Cleveland area to make our choices. We went back to
's warehouse to ask if we could or should go to one of the wholesalers to make a selection for them eventhough they had their own supply. It was suggested that we could, but they would prefer we select from their stock since they select and clear their stocks directly from the quarries and felt they had better quality control of the stone. It was during that visit, when they handed us brochures for each of the wholesalers that we realized what was going on with the grading. It turns out that
groups clusters of the A-Z selections into their A-F grade system. What this means is that an "A" from
accounts for something like grades A-E from others and
Stones "B" is something like F-K for others, etc. We ended up selecting a
"C" grade that has a great character and receives great reactions from anyone we invite into our home. That would have been a mid alphabet selection from any of the other stores that they don't really talk about when they start talking about cost per square foot and few even have samples of something the character of the stone we bought.
Once we understood the differences in grading and the selection process, making the choice to go with
was easy. The ability to see more than 100 full slab samples at their warehouse was easy and convenient. After two visits to make a choice, we found that our favorite was completely spoken for (we needed 110 square feet!), but that another delivery from the same
would be on the next shipment (about a month or so). We were able to maintain contact with
and when the shipment arrived, we were able to go make our selection the very first weekend it was available.
We were given a schedule of when measurements and installation would be done the same day we made our selection and the schedule was met. We had a small glitch with the tile where there was a shortage of an access peice we selected that delayed the installation of the backsplash, but it was only a minor problem.
After everything was "finished", we felt like something was not quite right with the center island. Eventually we figured out that it was cut too small and didn't have sufficient overhang to match the rest of the main kitchen area. It was not immediately obvious, but something seemed wrong and we confirmed the problem with measurements. We contacted
, he checked on what happened, found that
had made a mistake and volunteered to make the situation right. We knew that there was more of the granite at the warehouse, but
explained that it was all spoken for with another buyer at the time. They would be measuring that job in a couple of weeks and would determine if there would be a large enough peice to replace ours out of the current stock, and if not more of the same stone would be received later in the fall. Once the other job was sized, there was going to be a piece large enough to cut a new island top for us. All of the work is now complete and the kitchen is gorgious!
We have been vocal to our friends about how great Frienza Stone was to work with and not that everything is done, we thought it was time to share our experience with Angie's List readers.

- David H.
A

Rating
It went excellently well!
's work is so highly crafted and precise that I am thrilled. He is on time daily, works vigorously, and quotes a price that he does not add to..the quote is the finished cost. I trusted him to be here working and went about my schedule in or out of my home. He plans his work so that you maintain the use of your sink,
and refrigerator on a daily basis..that is more effort for him but extremely convenient for you. He leaves the room and area as clean and tidy as possible during the entire time he works. On the weekend he removed equipment from my garage so that I could put my car in which was very much appreciated. In addition to all of this he is friendly, kind and personable!

It is difficult to find craftsmanship of his quality. We are so impressed with the process and results that I
highly recommend him to any of my friends and family.


- Janet R.
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