Mentor Internet Service Providers

in Mentor, OH

142
Internet Service Providers are
in Mentor

18
Internet Service Providers in Mentor
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

Mentor Internet Service Articles

Internet Service reviews in Mentor

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Mentor Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Mentor Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Mentor Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Mentor Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Mentor Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Mentor Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Mentor Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.

All Internet Service Providers in Mentor, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A T & T

Mentor

A T &T MIDWEST

220 N MERIDIAN ST

Admail.net

251 W. Garfield Road
Aurora

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

AT&T

Independence

AT&T

6901 ROCKSIDE RD
Independence

AT&T MIDWEST

PO BOX 182573
Columbus

AT&T U-verse Akron

209 S Main St
Akron

AT&T U-verse Cleveland

1250 Old River Rd
Cleveland

AT&T WIRELESS

7701 MENTOR AVE
Mentor

Bitboyz

20545 Center Ridge Rd Ste 116
Rocky River

Brain Host

405 Rothrock Rd Ste 104
Copley

Cable Cleveland

Cleveland

claroPoint

4900 Everett Rd
Akron

CMB Network Support

9139 Boulevard 26

Comcast Akron

161 S Main St
Akron

Comcast Cleveland

113 St Clair Ave NE
Cleveland

CommercePundit.com

1625 Lakes Pkwy.

Conventus Technology

7007 Woodthrush Drive
Painesville

Cox Cleveland

15102 Waterford Dr
North Royalton

Cox Cleveland

Cleveland

Cox Lakewood

15605 Detroit Ave
Lakewood

Cox Parma

Parma

CYBREX

PO Box 221043
Beachwood

D.P.I., LLC DBA The Big Mente

PO Box 35516
Cleveland

Daily Money Team

7372 Liberty Rd

Digital Data

1284 Som Center Rd
Mayfield Heights

Directv Cleveland

1588 Wagar Road
Cleveland

Dish Network Akron

164 S Main St
Akron

Dish Network Barberton

4360 Cleveland Massillon Rd
Barberton

Dish Network Berea

20 Prospect Street
Berea

Dish Network Brunswick

3769 Center Road
Brunswick

Dish Network Cleveland

1359-1417 W 3rd St
Cleveland

Dish Network Cleveland

5811 Ridge Road
Cleveland

Dish Network Lorain

228 East Erie Avenue
Lorain

Dish Network North Canton

1406 North Main Street
North Canton

DSL Cleveland

Cleveland

Dyer Media Group

7956 Old Clifton Road
Springfield

eFuneral

5000 Euclid Ave Ste 310
Cleveland

Enfusen Digital Marketing

2855 West Market Street, Suite 219
Akron

Eriepro Ltd.

1366 Lloyd Road
Wickliffe

EVEREADY PRINTING INC

20700 Miles Parkway
Cleveland

EXCEL ENTERPRISES LLC

4971 Barlow Dr
Brunswick

Farrow Cleaners Co

3792 Lee Rd
Cleveland

ForbenMedia

7401 Summerhill Road

Greencastle Web Design

676 Shannon Drive N

Hard Comet Web Design and Services

534 Deerwood Ct
Painesville

Heights Tech, LLC

4308 Silsby Rd
Cleveland

Homemade Design

41 Monument Ave

Imagine Net LLC

6775 Glenview Rd
Cleveland

Infinite Synergy

1032 Boardman Canfield Rd.
Boardman

J&J Video Productions

6656 State Road
Parma

Janca

4237 W 223rd St
Cleveland

JW Marketing Services

12540 Ashton Trail

Mac Productions, Inc.

13115 Puritas Ave
Cleveland

Mango Bay Internet

1277 E Schaaf Rd
Independence

Monreal Consulting

30432 Euclid Ave
Wickliffe

MostHost Inc.

23420 Lorain Rd. Suite 5

My SEO Gal

3323 E.Scarborough Rd

North Coast Computers

445 Avon Belden Rd
Avon Lake

North Shore Communications

428 Fairgrounds Rd
Painesville

O-WEB TECHNOLOGIES LTD

4879 LANDER RD
Chagrin Falls

PCPC Support

Nationwide Support Center
Columbus

Performance Media Placement

23172 Plaza Pointe

Power Button Technologies

34576 Lakeshore Blvd

PREMIER HOME THEATRE, LLC

33565 Bainbridge Rd
Solon

RevLocal

1375 E 9th St
Cleveland

RevLocal

Akron

Robinson Technologies, LLC

2335 Green Rd
Cleveland

ScreenItAgain

6680 Parkland Blvd
Solon

Stark County Connections

1240 Lincoln Way E suite #118
Masssillon

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Tapsearch Com

14524 Orchard Park
Cleveland

TechBachelors

5015 Henry St
Cleveland

Technology Horizonz

773 Mckinley Ave
Bedford

THE PC GUYS

PO BOX 241382
Cleveland

The Right Way to Write

30 East Georgia Street

TIME WARNER

7820 DIVISION DR
Mentor

Time Warner Akron

96-148 Wheeler Ln

Time Warner Akron

1037 Kevin Drive
Akron

Time Warner Akron

1919 Brittain Rd
Akron

TIME WARNER CABLE

7 Severance Cir
Cleveland Heights

Time Warner Cable Akron

150-232 S Broadway St
Akron

Time Warner Cable Akron

161 S Main St
Akron

Time Warner Cable Akron

530 South Main Street #1751
Akron

Time Warner Cable Akron

530 S Main St #1751
Akron

Time Warner Cable Canton

101-199 Mc Kinley Ave NW
Canton

Time Warner Cable Cleveland

1228 W 6th St
Cleveland

Time Warner Cable Cleveland

280-418 W Prospect
Cleveland

Time Warner Cable CLEVELAND

1300.1398 W 2nd St
Cleveland

Time Warner Cable Lorain

1801 Elyria Ave
Lorain

Time Warner Cable Lorain

1801 Elyria Avenue
Lorain

Time Warner Cable Mentor

7820 Division Drive
Mentor

Time Warner Cable North Olmsted

24910 Lorain Road
North Olmsted

Time Warner Cable Strongsville

8150 Dow Circle
Strongsville

Time Warner Cleveland

1352-1392 W 6th St
Cleveland

TracFone Wireless Inc

9700 NW 112 Ave

Verizon Wireless

16699 Chagrin Blvd
Cleveland

Verizon Wireless

9368 Mentor Avenue
Mentor

Verizon Wireless

35125 Vine St
Eastlake

Verizon Wireless

30430 Lakeshore Blvd
Eastlake

Verizon Wireless

5965 Andrews Road
Mentor

Webb Design

PO Box 690661

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