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Rental Car Companies to Avoid

25

Top Rated Rental Car Companies

4

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Over 201 reviews for
Mentor Rental Car Companies from people just like you.

F
"This was the worst car rental experience I've ever had. The desk agent at the location was extremely aggressive in trying to up sell me the insurance options," even when I told her that I had adequate insurance between my auto insurance policy and my credit card. I finally told her that I had had a long day traveling, and wanted to get a car and leave. She then handed me a few papers. She didn't have me sign anything like most rental car agents do. She turned to the next person in line and said "Next, please". I had to interrupt her and ask where I should go to get the car. The car we rented was in poor condition with lots of dings. It had over 51,000 miles on it. We selected it because it was the only Corolla with in-state license plates, which we thought was important. When it was time to return the car and fly home, we used the instructions to the return location that had been handed to us by the car rental company shuttle driver. It turned out that the rental return location had been moved. After about 15 minutes of driving around looking for the location, we flagged down an Enterprise Rental shuttle. The driver directed us to the new Dollar return location. When we told the staff at Dollar about our difficulty finding their new location, they just shrugged and said that we must have gotten the old instructions. These folks don't care about their customers. When I got home, I submitted a very negative review on the
website. They have made no effort to contact me. I won't rent from
again.

-Rheta P.

F
"Everything about my encounter was horrible. When I went to rent a truck to move this summer, I had to wait for over 2 hours to be helped. The associate that helped" me was gruff and not at all concerned with explaining different costs and services to go along with the moving truck. I called ahead and asked about return, and they said as long as the keys were in the return box by a certain time and the truck was parked in the lot it would be on time. However, I was charged for a WEEK LATE late fee, which took over a month to sort out. Then, after it had been sorted out, they continued to hound me with automated late charge phone calls for another month! Awful, awful experience. AVOID!

-Ally G.

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Local Articles in Mentor

Renting a car is a good option when out of town on business or vacation. (Photo courtesy of Angie's List member Theresa N.)

Car Rental

Whether you're traveling out of town on a business trip, taking an extended vacation or just need a different form of transportation for the weekend, renting a car is a convenient and affordable option. But there's money to be saved and inconvenience to be avoided. Before you rent a car again, read up on these consumer-focused car rental tips.

Return rental cars in good condition to avoid extra cleaning fees. (Photo courtesy of member Dirk H.)
Rentals - Cars

Whether headed to the beach or to the city for business, search for discount offers and follow these other rental option tips before hitting the road.

Cynthia Wilson
Travel Agencies, Rentals - Cars

Taking a family vacation isn't cheap. Use the following information below to decide which transportation mode suits your budget and schedule.

Angie's List
Auto Sales, Hardware & Home Improvement Stores, Lawn Mower & Power Tool Repair, Rentals - Cars

Car-sharing programs can reduce greenhouse gas emissions by taking more cars off the road and reducing traffic congestion.

Angie's List
Rentals - Cars

Be prepared before you rent an automobile with these suggestions.

Angie's Answers

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Car Renting reviews in Mentor

F

Rating
We returned the trailer spotless and pumped out the tanks at the local trailer park. When it was inspected, there was a little in the bottom of the black water tank, but
Mentor Rental Car Companies Provider Name Locked
said it was OK since the trailer was so spotless.
.We got charged 85 dollars anyway. The owner said he told us that we had to hose out and flush the tanks for an hour. Obviously we would have done that if we had known. It's not written anywhere. We paid at the park to dump and then paid them. I wouldn't have mined if they had told us instead of charging us and then have
Mentor Rental Car Companies Provider Name Locked
deny that she said it was OK. There are lots of reviews on Google that say the same thing. I would go somewhere else if you want a pleasant truncation and a shower that isn't revolting.
- Nanci D.
A

Rating
It was great because the shuttle costs like $50.00 or something and if we rented a car, it was only like $35.00. They don't charge a surcharge. It's very convenient and good value. It was great. The guy was very helpful, very nice to work with. It was very efficient. He knew what he was doing. We really thought it was a great service. It was available with no extra charges for dropping it off in a different location which made it very affordable for us comparing it to a shuttle service. By far, the best value. It's a great deal. It's much more convenient than having a shuttle service because you don't have to stop to drop other people off, you go straight from the airport to your home and then you take the car back the next day so it's extremely convenient. A on everything.
- Chris L.
F

Rating
The staff was rude and unprofessional. They tricked us by sending us one final price for which they required my credit card, and then charging my dad's credit card $500 extra.
When I called to complain, the staff was rude, not helpful and hang up the phone on me once.
Definitely the worst car rental experience I have ever had... and I had many in several different countries including countless in the US.
- Guilherme P.
A

Rating
Enterprise is courteous and professional from the check in desk at the airport rental car center (liked the old system better but the airport changed it - now all rentals go through the center; you are bussed from the airport to the center and back to the airport when you go back home) to the people who let you pick out the car. In
Mentor Rental Car Companies Provider Name Locked
we had a brand new Corolla with a back up camera. We requested one this time but they did not have one so they gave us a Camry for no extra charge. Nice people all around. They were very speedy when we went to turn the car in also. They usually have one of the lowest costs also.
- Marie R M.
A

Rating
They are easy to deal with. I had spoken to them on the phone, by text and by email. I test drove cars at other dealers so I had some idea of what I wanted. I went to Enterprise and in 4 hours I had made my selection, filled out the paperwork and was on my way home. They let me take as long as I wanted to decide and gave me more for my trade in than it was worth on
Mentor Rental Car Companies Provider Name Locked
Blue Book. They also arranged financing at a better interest rate than my own credit union. This is my second auto purchase from Enterprise.
- Jeffrey C.
N

Rating
I have rented cars on an almost weekly/monthly basis for 15 years and this was the very worst experience I have ever had with a rental car company.
- Anne K.
A

Rating
They had a car it was easy to make reservations. The car was ready when they said it was going to be ready. It was a new car and it's very clean. They're very easy to work with at the desk, you can pick up the car and return the car. I would use them again in the future.
- Gretchen D.
F

Rating
This time I did not pay attention and inadvertantly I signed a supplemental liability insurance. She asked me if I wanted it and I said, no. She didn't read the screen to me and I signed off on what she told me to sign after telling her I did not want the insurance. Noticed that the charges were much more afterwards and they charged everyday. I called the 1-800 number and they told me I had to deal with the local office. It took me a day or two to get ahold of the office. Once I did get ahold of them they told me I had to bring my car back but I was 300 miles away on a trip. I asked to take care of it when I get to my destination. They told me I could only do it at there office. They would charge me a lot extra to take care of in
Mentor Rental Car Companies Provider Name Locked
. I should have checked better but it turned out to be a hassle and I tried explaining to them and they hung up on me. They never got back to me. It smelled like smoke in the car as well.
- raymond W.

All Rental Car Companies in Mentor, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AVIS RENT A CAR

7875 JOHNNYCAKE RIDGE RD
Mentor

BUDGET RENT A CAR

8696 TYLER BLVD
Mentor

CLASSIC RENT-A-CAR

8510 TYLER BLVD
Mentor

COUNTY CAR CREDIT

1100 BROOKPARK RD
Cleveland

Crown Jewel Limousine LLC

1584 East Crossings Place
Westlake

DANNY'S CUSTOM TOUCH

7920 CHARDON RD
Willoughby

Don Joseph Toyota Scion

1111 W Main St
Kent

Enterprise Car Rental

9773 State Re 14
Streetsboro

Enterprise Rent-A-Car

4940 W Interrnational Rd

ENTERPRISE RENT-A-CAR

303 CLEVELAND ST
Elyria

ENTERPRISE RENT-A-CAR

8555 Market St
Mentor

Enterprise Rent-A-Car

6876 Center St
Mentor

Erocks Limo

4133 E 153rd St
Cleveland

First Class Limos Inc

31525 Aurora Rd
Solon

Frankie & Dylan's Collision Center

8710 Twinbrook Rd
Mentor

Ganley Westside Imports

25730 Lorain Rd
North Olmsted

HERTZ RENT A CAR

6820 CENTER ST
Mentor

Holland Remodeling & Building LLC

840 Bath Country Drive
Akron

INDEPENDENT LEASING INC

8500 Station St Ste 245
Mentor

JEFF'S GARAGE, INC.

1199 EAST ST
Painesville

Lintz Collision & Refinishing

7354 State Rte 14
Ravenna

Medina Auto Mall

3205 Medina Rd
Medina

MOTORMATE AUTO SERVICE

3385 Wyoga Lake Rd
Cuyahoga Falls

OLDE EIGHT AUTOMOTIVE

9805 OLDE 8 RD
Northfield

P S AUTO ENTERPRISES

7588 TYLER BLVD
Mentor

Thrifty Car Rental

8337 Mentor Ave
Mentor

TOWNE SQUARE TRAVEL

3689 Watkins Rd
Medina

TOYOTA OF BEDFORD

18151 ROCKSIDE RD
Bedford

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