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I've changed my overall rating to an "F" because a couple of weeks after completing the work, Regency Windows ceased operating and left many customers who signed contracts wondering how, or if, they would receive their deposits back. In my case it looks like the lifetime warranty that was promised for our windows is now in question. Our salesperson mentioned repeatedly how this company had been in business for decades and would be around for decades to come--this was part of the reason we chose Regency. Closing the doors without notice and leaving customers in debt for their deposits represents one of the worst types of contractors, hence the "F" rating.
Our salesperson was very professional and easy to work with, no pressure sales. Both install teams arrived on time, protected the flooring surfaces, and completed the work in a professional manner. The capping on the windows is very clean and neat, as is the caulking. Both teams took care to thoroughly insulate around the windows and clean the premises.
Although I'm not familiar with the brands of windows that Regency carries (Gorrel and Comfort Line), they appear to be of good quality and I'm satisfied with the results. I would use Regency Windows for future work."
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