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A
"We were very impressed with the crew that serviced our Superior DVR5000 gas fireplace. They fixed the unit in ten minutes, and then spent the next forty minutes" cleaning the unit and then spray painted the metal box to make it look new. They also added some type of wool shavings to make it look like real wood embers were glowing at the bottom of the gas logs. They cleaned up and left everything spotless. And they were very professional and informative throughout the whole process. Absolutely, positively will use them again for future repairs or replacements.

-Robert B.

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"On Wednesday, Feb. 18t, 2015 Hot Springs Spa of
's service department made a house call to my residence to fix a “no heat”" problem with my Hot Springs Jetsetter hot tub. The service personnel were polite but I had the feeling that they were lacking in technical expertise and I discussed this in detail with the store manager,
Long, on the afternoon of the service call. In the course of the service technician's “trouble-shooting” he replaced every component in the tub that was remotely associated with heat. That included the heater relay, board, heater, and both temperature probes. The chances of all those components being faulty is remote if not impossible. In the end the service personnel talked to the Hot Springs factory (for the third time) and were advised that they should check if the heater was drawing current. It was. This amperage check should have been done initially and throughout the trouble-shooting period. On Friday, Feb. 20th I became aware that Hot Springs had charged me over $1000.00 for the service call. I couldn’t believe it. By frame of reference my last
Jetsetter had a heater problem in 2005 and that cost $339.74 to correct. All the parts replaced on Feb. 18th would have cost $498.71 if purchase over the internet. And most likely not all were faulty. I called the service manager again on the 20th and expressed my displeasure. The results of our Feb.20th conversation was that manager accused me of lying and said he would check into the situation further and get back to me. He never did. As of Wednesday, Feb. 25th I had not heard from Mr.
so I left a voice message. It is now Thursday, Feb. 16th and I still haven’t received a return telephone call. I would have liked to reach a mutually agreed upon resolution but it appears that is not going to happen. I have been a customer of this company and have purchased three different hot tubs from them during this time frame. I will no longer do business with Hot Springs Spas.

-Paul L.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
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You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Lancaster

D

Rating
Pool has bubble in the diamond bride and cracks . contact
Lancaster Pool Cleaners Provider Name Locked
and his office they will not fix the problems.the cleaning service just stop coming out after we started complaining a lot about the cracks and bubble in the pool
- brandie B.
A

Rating
We just moved to
Lancaster Pool Cleaners Provider Name Locked
when we discovered our pool needed a lot more work then we anticipated. We had planned on just resurfacing the pool, but since we had cracked tiles we decided to re-tile and therefore put on new coping as well. We also figured that since we were re-doing our whole pool, we might as well make it look awesome and redo the whole deck. We researched who we would have do the work and got about 4 estimates. We felt the most comfortable with
Lancaster Pool Cleaners Provider Name Locked
and went with our gut. Glad we did. They did a fantastic job and the pool is the highlight of our house. They finished the job quickly
and efficiently. It makes our backyard look like the true FL home I always wanted. Thank you
Lancaster Pool Cleaners Provider Name Locked
!

- Steven W.
B

Rating
The leak specialist was on time and did a thorough job. He found a leak in the skimmer and did a temporary patch. He did a great job of explaining everything and was very professional.
The technician who replaced the skimmer was also very professional. He did a excellent job of replacing the skimmer and retiling the area around the skimmer with tile we supplied him. The only problem was punctuality. We were initially told that the job of replacing the skimmer would take around one and a half days, but it actually took about a week. If we were told that he would be at our house at 9:00 am, he would show up in the afternoon or the next day. Since it was work being done to our pool in the wintertime, the amount of time it took and when the work was done was not that important. We were very pleased with the work performed and would use them again.
- David L.
A

Rating
Lancaster Pool Cleaners Provider Name Locked
and his team are very good at what they do. True professionals and great attitudes. Customer service is key to me, and SGPS has this nailed. Always available to answer questions, take care of urgent issues, deal with tenants, etc. Will use SGPS again and again. Thank you all for being so good at what you do...
Was fun to watch
Lancaster Pool Cleaners Provider Name Locked
on A&E's "Flipping Vegas" dealing with what I can imagine would be his most discerning customer (
Lancaster Pool Cleaners Provider Name Locked
). If
Lancaster Pool Cleaners Provider Name Locked
can a make him happy....imagine what he can do for you...because he certainly did for us!!!!
Cheers!!
- Jay E.
A

Rating
They are a fantastic pool service. This is a vacation home for us. They perfectly maintain the pool! When we arrive the pool is always pristine! If we have problems...they are fast to respond!
- Laurie J.
A

Rating
Loved the professionalism of this company. I received immediate assistance regarding my pool. In fact, the technician sent me pictures of the issue via text and came back the following day to check that the system was running correctly. I felt that that business was very honest and trustworthy and I will share the wonderful service with my
Lancaster Pool Cleaners Provider Name Locked
and all of my friends! Thank you.
- Gina C.
A

Rating
Provider was prompt and professional. Kept me well informed of progress and options for this repair and completed the repair quickly.
- Drew M.
A

Rating
Mr.
Lancaster Pool Cleaners Provider Name Locked
came to my house and gave me a bid on fixing my concrete deck around my pool he was very knowledgeable about what had to be done gave me a good price and I also asked him if he could service and clean the pool.it was a pleasure working with him.I will have him close of my pool after the season.
- David G.

All Pool Cleaners in Lancaster, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AK Utilities

310 Morton St

ALL AMERICAN POWERWASHING AND PAINTING

137 toad hollow rd
Chillicothe

All Seasons Spas

4105 Lyman Dr
Hilliard

American Home Shield

889 Ridge Lake Blvd

AMERICAN LEAK DETECTION - COLUMBUS

2230 N Wilson Rd
Columbus

AQUA BAY POOLS INC

845 CLAYCRAFT
Columbus

Aqua Doc Lake & Pond Management

10779 Mayfield Rd
Chardon

Bocha Electric

9841 Woodsfield Cir S
Pickerington

Buckeye Property Services

390 South 3B's and K Rd
Galena

Buckeye Spa & Pool World

969 Linden Ave.
Columbus

CAPITAL CITY POOLS

12555 Worthington Rd SW
Pataskala

Central Ohio Pool Service

PO Box 14291
Columbus

COLE SERVICES

3 HARTFORD CT
Columbus

COMMERCIAL POOLS INC

5850 SAWMILL RD
Dublin

Deep End Aquatics

1350 Dobbins Dr
New Albany

Diamond Mechanical LLC

122 Yukon Dr
Commercial Point

Edwards Pools

State Route 664 South
Logan

Leisure Pools of Columbus

1605 Shawnee Ave
Columbus

Marzetti Pools

1307 Brookforest Dr
Columbus

MEGA POOL WAREHOUSE, INC.

418 Belle Haven Parkway
Westerville

Mr Clean Pressure Washing

2768 Drake Rd.
Columbus

NAC CONSTRUCTION

5105 TUSSIC RD
Westerville

Nautilus Aquatics LLC

312 Rinehart Ave
Columbus

OHIO CLEARWATER POOLS

6055 WESTERVILLE RD
Westerville

PARADISE POOLS

6785 CENTRAL COLLEGE ROAD
New Albany

POSEIDON POOLS

4920 SCIOTO DARBY ROAD
Hilliard

Price Professional Water

556 Woodbay Dr
Columbus

Quality Pools

3120 E 17th Ave
Columbus

R.C. Pools

3806 Evanston Road
Columbus

Radiant Heat Systems, LLC

PO Box 1128
Mount Vernon

RAINBOW HOT TUBS & SPAS

6333 BUSCH BLVD
Columbus

Rainbow Pool And Spa Inc

1623 Victor Rd
Lancaster

Re-Deck of Central Ohio llc

40 1/2 E Main St
Westerville

Scioto Valley

4577 Lyman Dr
Hilliard

Spa Fixer LLC

1641 N Memorial Dr.
Lancaster

Spas Direct Inc

10471 Columbus Parkway
Pataskala

SplashScapes

2626 Trottersway Dr
Columbus

Superior Pools Plus, LLC

561 Streamwater Drive
Blacklick

Tailored Tasks

P.O Box 362
Columbus

TARBILL HEATING & COOLING

710 NORTHRIDGE RD
Circleville

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