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Local Articles in Ironton
Courier reviews in Ironton
While I had planned on contacting Wayfair the next day after work, they attempted to deliver the dresser during the window of time that I told two people wouldn't work! Further, he called and left a message and said he was 10 minutes from the house!
I contacted Wayfair customer service and explained the situation. Initially I thought I was going to be disregarded but when I explained that unless the services per the website were met, they could take the item back and I would not pay any fees. I subsequently got a phone call from Guardian with approximately 3 days notice to deliver (Thursday evening to the following Monday afternoon). It was supposed to be a delivery window of 1pm to 5pm but they called to deliver early by 12:30pm. I was able to accommodate this so we agreed to delivery early. They didn't arrive within a half an hour and when they did arrive the box was badly damaged. The driver wanted signatures for the half an hour call ahead window and the condition of the box and furniture. I told him that he could wait for us to open the box if he wanted but I wasn't going to sign for the condition of the furniture until I could see it, especially with the damaged state of the box. He wouldn't wait so I noted the box damaged on his form and noted that I couldn't see into the box to verify the furniture's condition. Also of note was the delivery driver who stated " well you're home today" to which I replied that his company had been told that we couldn't be home for the appointment time and then he complained the the dog barked at him through the door when he showed up for said, unscheduled appointment.
We opened the box and the dresser was badly damaged....and by badly I mean 2 crossbars broken, bent drawer slides and 4 of the 5 plastic drawer guides were broken or cracked. Also, the backside of a drawer face was missing a chunk. It appeared the dresser had been dropped on it's side from a height.
I contacted Wayfair and again explained the situation. While I had a very pleasant customer service person at Wayfair my only options to receive a replacement (no option from removing the unusable dresser) were to pick it up 1.5 hours away or use
The replacement dresser shipped quickly and I was routinely using the tracking information to see when we might be contacted to schedule delivery. Per the tracking info provided by Wayfair as of the evening of 7/13/2015 it was still en route to the local delivery service (in this case
I left to get to the appointment on time and the furniture was left outside the garage.We then had to get it inside, in spite of the service that was supposed to be inside the entryway. I contacted customer service at Guardian and have not received a response. I will contact Wayfair to remove them as a service provider or I will never buy from them again. I also will never buy from any company that utilizes
I received a call on 7/7/2015 indicating Dynamix was "in the midst of scheduling people due to the truck being delayed coming to the warehouse" and asked that I return their call.
Anyone know what that means?
Anyways... I returned their call. After being transferred to 4 people and asked for the same information 4 times, I was frustrated. I let
The product will now be delivered on
Courier Services in Ironton, OH
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