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Over 2,930 reviews for
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D
"First, they are more expensive than any of the other AFN internet providers. Exact same internet, but cheaper from all three of the other suppliers. Four to five" dollars per month difference really starts to add up over time—especially when it is the exact same internet service. Secondly, they list 24/7 support on their web site, but it just doesn't happen. Once, I purchased a new modem late friday. They turned off my old modem, but forgot to start the new modem. By the time I realized what they had done, they were closed. I tried email. I tried calling. No response. Never. Not even after they opened the following week. I finally called them about noon on Monday since they weren't getting back to me. I even said something about it only to get the impression that they don't check the Support phone calls or emails other than occasionally (as in not for days). This was just one of several similar experiences. Just two months ago they said they were sending someone out to my residence to check my service. No one ever showed up. Also, checking the speed of the service, I never have had the full speed they advertise. Two months ago I purchased a new modem from them which was supposed to help. While it is less likely to drop the connection, the speed still isn't what they advertise. I then upgraded to a faster service. The service is $11 more per month. I only had the faster service for less than 1/4th of the month (7 of 31 days) that first month. So, you would think the additional charge would be a little less than 1/4th of the additional $11. No, they charged an extra $10.38. I complained. They adjusted the charges, but still overcharged. Bought a new house last month. I went with a different AFN provider, not AshlandHomeNet. Same internet service. $5.00 per month less.

-Jim M.

D
"I just got my first bill from them. There is a charge for xfinity voice for home phone, which I did not have and did not need because I already have a landline with" another phone company. I called them regarding this issue and spoke with a representative on the phone. She told me it is part of what I get charged for for having xfinity internet. I advised her I have two separate charges and asked her if she would be taking off the charge for the phone and she said no because it was part of the internet charge, which is not true. The problem is still unresolved. The technician who installed the system showed up an hour late and he was on the cell phone about 90% of the time. It took him two hours to complete the installation and when I finally told him he was taking too long as I had other appointments and he then finished in five minutes. The customer service representative on the phone was very unprofessional and unhelpful, and furthermore lied to me saying that the charge is "just how it is" with the charge for both phone and internet.

-Reza B.

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Internet Service reviews in East Cleveland

C

Rating
The most hopeless technical organization imaginable. Nothing is done right the first time, nobody takes responsibility, there is no turn over for a new technician so every support person comes in without any knowledge of what happen previously. We recently moved, upgraded the service from
East Cleveland Internet Service Providers Provider Name Locked
internet to internet and TV cable. Nothing went right.
Under no circumstances allow them to schedule "contractors". The contractors are little more than cable stringers and have no knowledge of the internal operations and checks within TWC. Twice, once for internet service, once for TV cable service the contractor failed to complete registration of the equipment. The contractors seem to have little understanding or capability to test functionality and completeness of their job. They might be "saving" TWC money, but they are doing it by taking your time as a customer.
Their internal processes leave much to be desired. Registering a new cable modem? don't bother with the "online" process, you might as well call directly because that's where you will end up.
Availability? Accountability? Those concepts are unknown to TWC. Consider for a few minutes how much you will pay over a year.


- wei L.
F

Rating
We have had Century Link internet, bundled with our land line, for more than 5 years. We are paying about $35 per month for the internet service according to our bill. Over the last 2 months, we have experienced constant "drops" in our internet service, with different computers, where the internet simply goes dead. Today, I called in because the service has been dropping all day. After waiting more than 1/2 hour on hold, their computer told me there is nothing wrong with my internet service. I talked to a technical support technician who told me the same thing.
What is clear is that Century Link does not have the line and amplifier capacity to service our neighborhood, where the average home is 2500 square feet and each house probably 2 or 3 computers.
So tomorrow I am going to start looking for another internet service, where we are not tied into a 1 or 2 year contract which we can't drop if the service is as terrible as Century Link.
- Alan S.
F

Rating
After repeated calls to repair the system we decided to change our service from
East Cleveland Internet Service Providers Provider Name Locked
to AT&T. We filed for the change on January 13, and were assured that paperwork had been filed with
East Cleveland Internet Service Providers Provider Name Locked
for the change of service on January 14th, 2015. We were informed that a change of service might take as much as 10 business days.
When AT&T came out to install our new service on 24 January we were told that
East Cleveland Internet Service Providers Provider Name Locked
was holding our phone numbers hostage until at least February 6th.
East Cleveland Internet Service Providers Provider Name Locked
has been stalling this entire time in order to have another billing cycle to bill us for. This is terrible business practice from a company that has failed to adequately repair problems with their installation of equipment at our home.
All we want is our money back from the extended billing cycle enforced upone us by
East Cleveland Internet Service Providers Provider Name Locked
and the immediate release of our phone numbers, which is common industry practice.
- JAY CONRAD P.
F

Rating
could not be worse was told security equipment would cost 900 total 300 a month for three months , never had a correct bill last month they asked for 1400 this onth 700 i complained to corporate office and would not pay these last flawed bills RESULT JUST GUESS YOU COULD NOT MAKE IT WORSE,I WAS JUST TURNED OFF AFTER BEEING TOLD NEVER WOULD HAPPEN, LOOKING FOR NEW PROVIDER NOW I JMAKE MY LIVING AS A FINANCIAL ADVISOR WORK ON NET, I AM SURE THEY WILL REFUND MY LOST INCOME FROM SHUTTING OFF NET TODAY HAHAHA
- Robert W.
D

Rating
Everyone I've spoken with here has been polite, and seemingly wanting to help, but... they have not been able to deliver what they are selling yet. After Numerous calls routed to their call center at Cablelynx and having a company tech out 3 times they have not been able to get the internet right and deliver the service I ordered and paid for. Prior to ordering the service I was told by both
East Cleveland Internet Service Providers Provider Name Locked
and Cablelynx that what they call their high speed turbo (up to 50 mbps) was available at my address. I spoke with many, many people at both
East Cleveland Internet Service Providers Provider Name Locked
City Hospital and Northeastern State University about internet providers in
East Cleveland Internet Service Providers Provider Name Locked
prior to deciding what service to install. Despite many unflattering reviews, based on
East Cleveland Internet Service Providers Provider Name Locked
/ Cablelynx's advertisements, the services featured on their website, and what they told me over the phone, I ordered their service. I Ordered and paid (by check at time of install) for the most expensive package they have at ($139 per month) for advertised speed up to 50 mbps. I'm Lucky if im getting 2- 3. Many times less than 1. I'm even having trouble with
East Cleveland Internet Service Providers Provider Name Locked
email, much less web browsing. Forget about trying to access services like Netflix, it just hangs and hangs on this ISP's service. Numerous calls to their service center. I've recieved several reasons for why I'm having problems like they didn't have my order correct, I had not ordered their fastest service, that I had ordeed their enhanced package, not the turbo, ... That for some unexplained reason my modem had been set at residential speed level, etc... Again, I'm paying over $130/mo just for internet, and getting somewhere between 0.8 and 3 mbps. That's using Speedtest and numerous servers including their own sppedtest.ark.cablelynx.com. Last tech who came out yesterday admittted he was not getting much better from the connection and modem they installed. That's not even up to the advertised speed of their lowest priced ($59/mo) package. At 2 - 3 mbps I'm getting less than 20% of what I am paying for. Blamed it on the bandwidth. Couldn't do anything about it. His solution to the problem was to drop me down to their lowest price package, even though I was not getting anywhere near that speed either, and credit my account. Waiting to see how quickly that cedit happens. I was told they are in the process of upgrading infrastructure and that things should be better in another month or so. I'm assuming I'm dealing with professionals who understand the importance of providing service annd value to their loyal customers. I'm also assuming the people running this businss know they cant advertise something they cant deliver, and collect money from people under these circumstances. Perhaps the Oklahoma Corporation Commission, state utility regulators, and the FCC can explain this better than I can. I would like to be here again, in another month or so, and provide a glowing review of this company and their servce. Presently, I'm sitting tight, along with many friends and interested third party observers, waiting for them to deliver on my now adjusted, credited, slower, lower-tier internet service package, and hopefully, something closer to that 50 mbps they advertise for
East Cleveland Internet Service Providers Provider Name Locked
, in the very near future.
- RICHARD C.
A

Rating
The above amount included WIFI services for a year and installation. Just about everyone in our area outside city limits use their service. It is the best we have had in the nine years we have lived here.
- Sharron S.
F

Rating
tl:dr -
East Cleveland Internet Service Providers Provider Name Locked
didn't port our phone number and we've been given multiple deadlines that have been missed. Either
East Cleveland Internet Service Providers Provider Name Locked
is giving us the run around or has become completely incompetent.
On Monday January 5th (I believe), I called to switch my phone and internet from Dish to CentruryLink. I was quoted a great price ($45 a month for 20Mbit and unlimited phone).
The person told me that it would be set up the following Wednesday.
Note: I don't think I explicitly asked to "port" our number nor was I asked. I did say I wanted to transfer from Dish which I assumed implied that we wanted to take our number with us.
I called on that day (
East Cleveland Internet Service Providers Provider Name Locked
7th) and was told that it would actually take effect the following Monday (
East Cleveland Internet Service Providers Provider Name Locked
12th). I wasn't particularly happy with that because it meant that we couldn't cancel Dish until then but
That Monday came and I called Dish to cancel but was told that
East Cleveland Internet Service Providers Provider Name Locked
had never requested to take over our number.
Again, I called Century link (still
East Cleveland Internet Service Providers Provider Name Locked
12th). Talked to a supervisor and he told me that they would expedite the transfer within 2 days but that it was scheduled to complete on January 21st. This time, I completed the 3rd party verification for number transfer, which the first person I talked to didn't have me do.
I will update as things progress.
Those two days passed with no action and I called back. The person I talked to seemed to have never heard of expediting a number transfer and told me to wait for January 21st.
It is not January 22nd and the transfer hasn't happened. However, yesterday (the 21st), our internet stopped working and we don't know who to call because we have two companies supposedly providing internet access.
- Ben F.
F

Rating
I just received my January 2015 bill. I have landline and
East Cleveland Internet Service Providers Provider Name Locked
.
East Cleveland Internet Service Providers Provider Name Locked
raised the cost of the modem
150%. According to the representative, if you have
East Cleveland Internet Service Providers Provider Name Locked
you have to use their modem. I live in Kentucky, so I called the public service commission to
East Cleveland Internet Service Providers Provider Name Locked
a complaint, only to be told that, per the Kentucky legislature, the commission is only allowed to handle complaints related to landlines. The commission was never given authority to handle complaints about internet service, so providers can raise rates anytime and any amount in Kentucky.
- LISA M.

All Internet Service Providers in East Cleveland, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A T & T

Mentor

A T &T MIDWEST

220 N MERIDIAN ST

Admail.net

251 W. Garfield Road
Aurora

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

AT&T

Independence

AT&T

6901 ROCKSIDE RD
Independence

AT&T

1593 N High St
Columbus

AT&T MIDWEST

PO BOX 182573
Columbus

AT&T U-verse Akron

209 S Main St
Akron

AT&T U-verse Cleveland

1250 Old River Rd
Cleveland

Best Practice Institute

410 Evernia Street

Bitboyz

20545 Center Ridge Rd Ste 116
Rocky River

Brain Host

405 Rothrock Rd Ste 104
Copley

Cable Cleveland

Cleveland

CMB Network Support

9139 Boulevard 26

Comcast Akron

161 S Main St
Akron

Comcast Cleveland

113 St Clair Ave NE
Cleveland

CommercePundit.com

1625 Lakes Pkwy.

Conventus Technology

7007 Woodthrush Drive
Painesville

Cox Cleveland

15102 Waterford Dr
North Royalton

Cox Cleveland

Cleveland

Cox Lakewood

15605 Detroit Ave
Lakewood

Cox Parma

Parma

CYBREX

PO Box 221043
Beachwood

D.P.I., LLC DBA The Big Mente

PO Box 35516
Cleveland

Daily Money Team

7372 Liberty Rd

Digital Data

1284 Som Center Rd
Mayfield Heights

Directv Cleveland

1588 Wagar Road
Cleveland

Dish Network Akron

164 S Main St
Akron

Dish Network Barberton

4360 Cleveland Massillon Rd
Barberton

Dish Network Berea

20 Prospect Street
Berea

Dish Network Brunswick

3769 Center Road
Brunswick

Dish Network Cleveland

1359-1417 W 3rd St
Cleveland

Dish Network Cleveland

5811 Ridge Road
Cleveland

Dish Network Lorain

228 East Erie Avenue
Lorain

Dish Network North Canton

1406 North Main Street
North Canton

DSL Cleveland

Cleveland

Dyer Media Group

12737 Kings Lake Dr

eFuneral

5000 Euclid Ave Ste 310
Cleveland

Enfusen Digital Marketing

2855 West Market Street, Suite 219
Akron

Eriepro Ltd.

1366 Lloyd Road
Wickliffe

EVEREADY PRINTING INC

20700 Miles Parkway
Cleveland

EXCEL ENTERPRISES LLC

4971 Barlow Dr
Brunswick

Farrow Cleaners Co

3792 Lee Rd
Cleveland

ForbenMedia

7401 Summerhill Road

Gogiro Cleveland

9701 Brookpark Road, Suite 250-F
Cleveland

Greencastle Web Design

676 Shannon Drive N

Hard Comet Web Design and Services

534 Deerwood Ct
Painesville

Heights Tech, LLC

4308 Silsby Rd
Cleveland

HOLLAND COMPUTERS INC

483 N ABBE RD
Elyria

Homemade Design

41 Monument Ave

Imagine Net LLC

6775 Glenview Rd
Cleveland

Infinite Synergy

1032 Boardman Canfield Rd.
Boardman

J&J Video Productions

6656 State Road
Parma

Janca

4237 W 223rd St
Cleveland

JW Marketing Services

12540 Ashton Trail

Mac Productions, Inc.

13115 Puritas Ave
Cleveland

Mango Bay Internet

1277 E Schaaf Rd
Independence

Monreal Consulting

30432 Euclid Ave
Wickliffe

MostHost Inc.

23420 Lorain Rd. Suite 5

My SEO Gal

3323 E.Scarborough Rd

North Coast Computers

445 Avon Belden Rd
Avon Lake

North Shore Communications

428 Fairgrounds Rd
Painesville

O-WEB TECHNOLOGIES LTD

4879 LANDER RD
Chagrin Falls

OHIORAMP.COM

7017 PEARL RD
Cleveland

PCPC Support

Nationwide Support Center
Columbus

Performance Media Placement

23172 Plaza Pointe

Power Button Technologies

34576 Lakeshore Blvd

PREMIER HOME THEATRE, LLC

33565 Bainbridge Rd
Solon

RevLocal

1375 E 9th St
Cleveland

RevLocal

Akron

Robinson Technologies, LLC

2335 Green Rd
Cleveland

ScreenItAgain

6680 Parkland Blvd
Solon

Sprint

6387 Mayfield Road
Cleveland

Sprint

3164 Westgate
Cleveland

Sprint

15016 Detroit Ave
Lakewood

Sprint

3265 W Market St
Akron

Stark County Connections

1240 Lincoln Way E suite #118
Masssillon

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Tapsearch Com

14524 Orchard Park
Cleveland

TechBachelors

5015 Henry St
Cleveland

Technology Horizonz

773 Mckinley Ave
Bedford

The Right Way to Write

30 East Georgia Street

TIME WARNER

7820 DIVISION DR
Mentor

Time Warner Akron

96-148 Wheeler Ln

Time Warner Akron

1037 Kevin Drive
Akron

Time Warner Akron

1919 Brittain Rd
Akron

Time Warner Cable Akron

150-232 S Broadway St
Akron

Time Warner Cable Akron

161 S Main St
Akron

Time Warner Cable Akron

530 South Main Street #1751
Akron

Time Warner Cable Akron

530 S Main St #1751
Akron

Time Warner Cable Canton

101-199 Mc Kinley Ave NW
Canton

Time Warner Cable Cleveland

1228 W 6th St
Cleveland

Time Warner Cable Cleveland

280-418 W Prospect
Cleveland

Time Warner Cable CLEVELAND

1300.1398 W 2nd St
Cleveland

Time Warner Cable Cleveland Heights

7 Severance Circle
Cleveland Heights

Time Warner Cable Kent

301-399 W Main St
Kent

Time Warner Cable Lorain

1801 Elyria Ave
Lorain

Time Warner Cable Lorain

1801 Elyria Avenue
Lorain

Time Warner Cable North Olmsted

24910 Lorain Road
North Olmsted

Time Warner Cable Strongsville

8150 Dow Circle
Strongsville

Time Warner Cleveland

1352-1392 W 6th St
Cleveland

Verizon Wireless

5245 Ridge Rd
Cleveland

Verizon Wireless

16699 Chagrin Blvd
Cleveland

Verizon Wireless

5898 Mayfield Road
Cleveland

Verizon Wireless

2197 Warrensville Center Rd
Cleveland

Verizon Wireless

24315 Chagrin Blvd
Beachwood

Verizon Wireless

14150 Pearl Rd
Strongsville

Verizon Wireless

6328 Pearl Rd
Cleveland

Verizon Wireless

15201 Detroit Ave
Lakewood

Verizon Wireless

15234 Triskett Rd
Cleveland

Verizon Wireless

3362 Center Rd
Brunswick

Verizon Wireless

27309 Wolf Rd
Bay Village

Verizon Wireless

5020 Turney Rd
Cleveland

Verizon Wireless

6869 Pearl Rd
Cleveland

Verizon Wireless

9741 Vista Way Drive
Cleveland

Webb Design

PO Box 690661

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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