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We did refer
informative and useful visit.
estimate 20 % higher than others, so chose elsewhere.
would consider for other jobs
Second visit was significantly late - indicated that they were double booked. Technician seemed very helpful and knowledgeable.
Job was completed and we are pleas ed with the way the floor looks now...like brand new. Felt that because they were running behind schedule, the clean up wasn't as complete as it should have been. Still finding over lap color sealant on woodwork and fingerprints on door knobs, etc.
The biggest challenge by far in the 2 jobs related to matching the swirl patterned textured ceilings that we have throughout the house. I should state up front that we have not been overly satisfied with the work of 2 prior contractors who have also done swirled ceiling repair/replacement elsewhere in the house, so we have come to realize this is a skill that is tough to master. Pat assured us that he had prior experience with this type ceiling, however we were not satisfied with Pat's initial texturing of the ceiling in the half bath, mainly due to the fact that he didn't match the pattern that had been used originally throughout the house. We asked him to redo the ceiling in the half bath, which he did, ultimately several times. On one or two occasions the redoing was at Pat's own initiative because he was not satisfied with his results on those occasions. We finally reached a point where we accepted the result, and at that point the half bath job was signed off and we authorized him to begin the upstairs guest bath.
I should mention that in all other aspects, Pat really knew his stuff and did a great job. The porcelain tile floor in particular stands out as a truly exceptional job and we are very strongly leaning toward having him come back to remodel our master bath, which will include significant tile work. In doing the 2 toilet replacements he also did a great job reworking the flanges on the floor openings to minimize
The guest bath presented no major issues and proceeded well. In this room with 2 large sections of new drywall ceiling installed, we would again ask Pat to do the swirled ceiling and we were more than a little nervous about this, with it being a larger bathroom and all. We realized we could have opted for a flat ceiling which would have been extremely easy on both ourselves and Pat, yet Pat kept assuring us that he'd learned from his mistakes while doing the ceiling in the half bath and was anxious to tackle this one. We agreed that he would have one shot to do the swirled ceiling to our satisfaction, otherwise we would have him make the ceiling flat. When the time came to texture the ceiling, Pat absolutely NAILED it -- it turned out just lovely and we were so thrilled that my wife asked him if he could redo the half bath ceiling ONE MORE TIME so it would look as lovely as this one. Since we had already accepted his prior (but not perfect) work on the half bath ceiling, we worked out an additional payment scheme for the final redo of the that ceiling. Pat produced a much improved result there, and we feel that the additional payment was money well spent in terms of how both those ceilings now look.
I have dwelled upon the matter of the ceilings to emphasize that Pat spent a LOT more time with us than he had bargained for (the jobs were contracted at fixed prices), yet he remained totally committed to making us happy with his work, and in the process admitted to learning a great deal for use on future jobs.
As a final comment regarding Pat's work, he does a very good job of explaining pros and cons and getting customer input whenever there are decisions to be made, so this goes a long way toward eliminating any bad surprises. He also cleans up very well and is careful about dust and debris not getting outside of the immediate work areas.
We plan to have Pat "
We contacted Red's along with three other Angie's List Bathroom remodelers in mid-April. We selected Red's becuase they said that they could complete the work in time for a large family gathering we were having at our house on the weekend of May 14th - the original contract dated April 28th was for $3,760. Bill (sales) made a big deal about how they would doing us a favor to fit us into their schedule and that they could easily complete the project in one week, in time for our out of town guests. The project manager arrived on May 9th and immediately announced that this was a minimum of a 10 day job, and that he would "try his best" to complete the basement shower by the 14th.
Since they were onsite, I asked them to give me a price to change out the fixture in the upstairs bathroom as well. They did not give me a price, but changed out the fixture, which did not fit, so they stopped 1/2 way thru the job. So when my guests arrived I had two full bathrooms plus a 3rd shower completely out of commission.
They finally completed the tile in the showers June 20th (over 1 month and 5x the duration promised) - after being in my house for over a month, I literally paid them almost $5,000 just to go away, although final sanding and prep of the drywall was not completed. But Bill was still in sales mode and promised to get me pricing on the shower door (a promise that had been made at every visit for the past month). It is now the end of August and I call him ever other week and every other week, he promise to send me the door pricing.
In a nut shell they came in 33% over contract, and 500% late - and we still don't have a shower door.
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