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As per the response below, Swiss Air performed a diagnostic on our unit free of charge, worked with the manufacturer to warrant the bad part, and Swiss Air has since performed the replacement. We are definitely pleased that we are not on the and attention Swiss Air has given to our individual situation with our unit and are hopeful that this new coil will not give us the same problem.
We purchased a new TempStar air conditioner from Swiss Air in 2005. Within 2 years, a part went bad on the unit and required replacement. Luckily, it was under warranty and was replaced by Swiss Air with no problem. A couple years later, the same part went bad again and was replaced. Again, under warranty. Again, by Swiss Air. Unfortunately, for us, it's been another couple years, and it looks as though the part is again bad. We are no longer under warranty. It looks like it will be costing us approximately $600 just for Swiss Air to find out if that part is bad. Again. And, if after we spend that $600 with Swiss Air and that part is yet again found to be bad, we will then need to give Swiss Air another $1200 on top of the $600 to replace the bad part - No guarantee from Swiss Air on that new part (as there was no guarantee on the previous replacement parts.
I was hoping something could be done since there appears to be a chronic problem with the unit that Swiss Air sold and installed in our home. Considering the history of our air conditioner, It is clear that we never did receive a good product from Swiss Air. After speaking with a technician, there is nothing that Swiss Air can do except come out and collect ~$600 to see if the part is bad and then collect another ~$1200 when it is found to be bad. That's all that Swiss Air can do per my conversation with one of Swiss Air's technicians,
Note: The rating for price on my review is due to the fact that we never did receive a good product from Swiss Air and the only recommendation to us is/was to put more good money to the bad unit that Swiss Air supplied and installed. Even if the price was reasonable at the time, we never did receive a good product from Swiss Air. For a unit that is supposed to last at least 10 yrs, we didn't even get 2 without it going bad. "
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