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Delaware Hvac Articles
Hvac reviews in Delaware
did find the problem that another guy could not BUT!! when I asked if it was under
warranty he told me is was not.he then told me it was $1000 . He said
he would back the next day to fix the problem. While I was waiting I called the company to
ask about the warranty and found out I was covered! I called Buckeye back to ask what they charged per
hour because my parts were covered under warranty and again was told I was not covered! Several calls back and
forth I was right!! I was then told the fee to fix my issue would be $350 for 1 to 1 1/2 hours of work they do no charge by the hour so if it took him 5 minutes or 5 hours it did not matter. I had already given him $75. I felt like the girl on the phone was in competition with me to prove me wrong on the warranty and they upped the fee on the work because they did not want the warranty work kind of makes you wonder how much they are making money on the parts. Needless to say I would never do business with them and I cancelled the repair!
Unfortunately, the heat pump came with a factory defect (beyond CARE's control) and would not perform. However, this minor set back was quickly corrected by CARE. They sent an installer to my home with a new unit immediately the following day.
I was very pleased with CARE and will definitely use them again. Thank You Ed,
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