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Fireplace Contractors to Avoid

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D
"st flue whentheyneSandwich Fireplace had been recommended to me by a friend who had a gas fireplace insert installed the previous year. I liked her fireplace and" after shopping at other fireplace stores decided on
because of her recommendation and their selection.
, the salesperson was very friendly and appeared knowledgeable. I made the purchase on April 1, 2014. On April 25 I called
to help me arrange for the plumber who did their gas connections so that the necessary gas work would be completed before the installation. On April 30th,
, their employee who does the insert installations arrived with the unit to install it. Over the next couple of weeks the installation continued in multiple visits by the electrician, the employees who installed the flues, and the town inspector. The
employees would usually be late, by several hours, necessitating me to call
to try to find out if they were coming. No apologies for their tardiness and no one ever called to tell me that they would be late or not show up. By the middle of June, I was still waiting for a piece of trim and my remote control. Since it was summer, I did not mind waiting. However, I had to call
once a week receive an update on the status of the trim. Aftersix weeks he did not take my calls since he was afraid I would be angry with him and so
, the owner took my calls. It turns out, that neither
nor
knew where the person who fabricates the trim had gone or if he was still working for them! I had,by then, surmised that their business practices left a lot to be desired, by I was shocked to find out that they had no idea when my fireplace installation would be completed. Finally, by the end of June,the fabricator was located and my installation was completed two weeks later, along with the delivery of my remote control. Over two months from the day they started installation and over three months since I ordered the fireplace, was the work completed. Then the real troubles began. At the end of October, I started using the fireplace and it started "ghosting", going out within a minute of turning it on and extinguishing the pilot light with it. After trying to restart the pilot light, the handle to the pilot light fell off. I called to have
come by to repair it and I was told it would be at least two weeks! I stated that that was unacceptable, that it was a new fireplace and I had only used it a couple of times.
came out the next day while on his lunch break, fixed the pilot light handle and had it working again. A few days later,I used it again and it went out again. This happened repeatedly and once when trying to relight the fireplace a huge ball of orange flame crashed against the glass window. Fortunately it did not break it. After one more visit a week later by
, he arranged to have the young man,
, come by and take a look at the flues. It was now almost Thanksgiving.
came into the house, after examining the flues and said it was his fault, he had crushed the exhaust flue when he had put the cap on. Unfortunately, two months later, the same thing has happened again. The pilot light handle has fallen off and the fireplace is ghosting. I spent $4,000 and put up with a great deal of aggravation and still do not have a working fireplace.

-Odin T.

A
"If there was an additional service that needed to be done, that was an additional charge. I wasn't crazy about that because I thought it was all included in" the deal, but I needed it done and they did a good job. 2 different techs showed up 2 different times. Overall, I was really happy with them. They came on time and were at my home for less than an hour each time. They were very thorough, too.

-Richard S.

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Local Articles in Delaware

snowy house

The Angie's List Guide to Winter Maintenance

It's the time of year when the winter weather can take a toll. Follow this winter maintenance checklist to protect your home, your car and your health.

wood fireplace showroom (Photo by Brandon Smith)

Fireplaces

Most people enjoy sitting in front of a fire on a cold day, but traditional, wood-burning fireplaces come with a few disadvantages. They tend to waste energy, require maintenance and pose some risk. Read this guide to discover several alternatives that provide the same ambiance, but with fewer downsides.

Outdoor kitchen charlotte
Landscaping - Hardscaping & Pavers, Fireplaces, Masonry

An appetizing patio and fireplace accent the main course in this backyard

Converting to wood-burning is a simple process for fireplaces with gas-log inserts. (Photo courtesy of Angie's List member Chad O. of Orlando, Fla.)
Fireplaces

Do you love the smell of wood burning while you're curled up next to a fire? Consider converting your gas fireplace to wood. Here's how much it costs.

Before converting to wood, check out products in person. (Photo courtesy of Angie's List member Paul M. of Cleveland Heights, Ohio)
Fireplaces

Ready to cozy up to a new fireplace this winter? Before you hire someone for the work, make sure to ask your potential contractor these four questions.

Angie's List
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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

Inspiration & Ideas

brick fireplace exterior
stone fireplace
fireplace with tile surround
fireplace with slate tile
stone fireplace
gas fireplace with decorative hearth

Angie's Answers

?
?

He hasn't legally abandoned the job as long as he is still showing up and doing something, even if it is very little, from time to time.  You'll have to fire him first.  Have documentation that the job is not being done in a timely manner, showing when he has and has not worked.  Be ready for a fight and probably a legal battle since he will likely still want more money or won't refund money paid for incomplete work.

 

Change the locks and inform the contractor their services on your property are terminated.  Tell him if anyone representing his company enters your property they will be considered trespassing and will be prosecuted.  Then hire another company to check the work he has done to make sure it is right.  Somehow I doubt it is given the nature of his work ethic.  Then have the new contractor repair any bad workmanship and finish the job.  Keep records as any documented things that have to be redone will help your case against the first contractor.

 

Todd Shell

Todd's Home Services

San Antonio, TX

?
?
I would recommend finding a good hearth retailer in your area and work with them to select a stove that is right for your home. They should also be able to arrange for certified installer to handle the installation. Keep in mind many areas require a city or county permit for the installation, and it may be wise to have the chimney and fireplace inspected by a certified chimney sweep beforehand.

Fireplace Installation And Maintenance reviews in Delaware

A

Rating
On time, very efficient and conscious of my home, first time that my fireplace was serviced. I bought my home 2 years ago, and I believe that the fireplace had not been serviced before ever. our home was built in 2004, so we were definitely wanting to have this done. after the service we could not have been happier! it looked great and the heat output was noticeably increased. I would highly recommend this service! will absolutely use again in the future! very happy!
- James M.
B

Rating
Good job however did not know how to put logs back correctly. Should have taken a picture, laid them out in order, or made a sketch etc. He asked me if I had instructions which I do not as fireplace logs were installed years ago and I purchased condo 3 years ago.
- JAMES T.
A

Rating
Very professional and easy-going.
Delaware Fireplace Contractors Provider Name Locked
patiently answered all my questions, and helped me gain a better understand of my gas log set. Although I thought the final charge was a bit high for a system check with no parts needed, I would Definitely use him or his company again, as I place a high value on expertise and approachability. We will be looking to upgrade our system this Spring, and plan to include
Delaware Fireplace Contractors Provider Name Locked
on our short list of contractors.
- John N.
F

Rating
This provider showed up, gave an estimate, took a deposit did the demo and then skipped town with the rest of my money. Now I have a hole in my wall where the fireplace tile should be and no work being done. I have hired another contractor to finish the job. I REPORTED THIS TO ANGIE'S LIST AND THEY HAVE DECIDED TO ALLOW HIM TO CONTINUE HIS AFFILIATION WITH ANGIE'S LIST. THINK ABOUT THIS WHEN IT COMES TIME TO RENEW YOUR MEMBERSHIP WITH ANGIE'S LIST. YELP IS JUST AS EFFECTIVE!
- Al B.
C

Rating
I had nothing but problems with one of the fireplaces inserts. The fan speed decreases when I turn on the fireplace light. They originally thought it was one of the fireplace components. After 3-4 service calls and many hours of troubleshooting, they determined that their electrical installation was probably at fault. Now I am waiting for a follow up call from them to schedule yet another service call to fix the electrical installation issue. In general
Delaware Fireplace Contractors Provider Name Locked
has been poor at follow-up phone calls after a failed service call. I always have to follow-up with them. I am frustrated with their customer service and inability to fix the fireplace issue the first time.
- Jason D.
A

Rating
The guy came out and did an awesome job. He got the fireplace back in shape and running and showed me what I needed to know to operate it properly. While he was here he checked my gas range which was not igniting and my gas water heater because I thought I smelled gas. Even though his specialty is fireplaces, he was so easy to help me with these other two items without even charging me extra. It's been a few years and I'm still enjoying the fireplace thanks to his good work.
All around great guy. I'd recommend him to anyone.
- Benu B.
N

Rating
they identified the problem, researched the internet to find the appropriate replacement switch (because the fireplace is quite old so it was difficult to find parts), ordered it and scheduled installation with my tenant. Very professional and a good outcome.
- Kevin P.
D

Rating
I am leaving this review in the middle of our transaction (which has taken longer than it should have) because I am very frustrated with the customer service here. If there were any other competitors who had what we need, we would have used them instead. Unfortunately, they are our only option. I suppose when you don't have competition, you don't need to have good customer service. This is very unfortunate. I will be happy when we receive our unit (hopefully before summertime) and don't have to correspond with
Delaware Fireplace Contractors Provider Name Locked
any more.
- Angie F.

All Fireplace Contractors in Delaware, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

360 Home Services

100 Galloway Rd
Galloway

A1 Brick Restoration

613 Nashoba Ave.
Columbus

Accu-Spec Construction Services

294 Zimpfer St
Columbus

All Around Home Maintenance

698 Musgrove Rd
Chillicothe

ALL CHOICE HOME IMPROVEMENTS LLC

985 Landings Loop S
Westerville

All Ohio Masonry Restoration Inc

1020 Brentnell Ave.
Columbus

Amanda Plumbing Sewer & Drain

39 E William St
Delaware

American Decorative Concrete Inc

7845 Royal Park Dr
Lewis Center

Artisan Carpentry LLC

5101 Hamilton Rd
Hilliard

Aspen Fireplace & Patio Inc

5156 Sinclair Rd
Columbus

AW Construction

4860 Briargrove Dr
Groveport

BAT CHIMNEY SERVICE

54 E LIBERTY ST
Canal Winchester

Batesville Monument

464 N Township Line Rd

Beacom Construction Co LLC

5437 County
Cardington

Big 8 Remodeling Inc

2900 Ole Country Ln
Columbus

Blackburns Chimney Sweeps

4644 Kenny Rd
Columbus

Butch Bando Concrete Inc

PO Box 749
Sunbury

C & C Marble and Granite

4401 Lyman Dr.
Hilliard

Casillas Construction

2030 County Rd 156
Ashley

CHESTER A SMITH INC

1330 NORTON AVE
Columbus

Chim-Kleen Chimney Services

11087 Tarlton Rd
Saint Louisville

Columbus Gas Line

1400 E Weber Rd
Columbus

COUNTER TOPS PLUS

4566 CAUTELA DR
Westerville

Countryside Renovations

10550 Crouse-Willison Rd.
Johnstown

Custom Home and Hearth

580 OAKLAND PARK AVE
Columbus

DANIEL'S LANDSCAPING LLC

4835 PLAIN CITY GEORGESVILLE RD
Plain City

Dave Fihe The Stucco Guy

1539 Spruce Dr
Columbus

Davey Tile

650 Hilltonia Ave.
Columbus

Davidson Builders

6740 Africa Rd
Galena

Deluxe Home Maintenance

1213 Creekside Place
Reynoldsburg

Details, Details Inc.

3700 Riverside Dr. #801
Columbus

DirectBuy of Indianapolis

8450 Westfield Blvd

Distinctive Outdoor Concepts

4034 Hampshire Ave
Powell

Doctor Flue Inc

1610 Dinius Rd

doctor of decorating.com

11195 poplar creek rd

Eagle Specialty Remodeling

4920 Reed Rd
Columbus

Eco Construction Services LLC

5661 Blacks Road
Pataskala

Epic Home Transformations

180 S Riverview Street
Dublin

Epic Masonry & Construction Llc

2173 Hanby Sq N
Columbus

Finish Line Building Inc

PO Box 96
Kilbourne

Fireplace Gifts & Florist

6800 E Main St
Reynoldsburg

Fireplace Pro

6328 Shaftsbury Lane
Dublin

G Home Improvement

1505 Alum Creek Dr
Columbus

G/S Marble & Granite LLC

2855 Johnstown Rd
Columbus

GBR MASONRY INC

PO BOX 167
Lewis Center

GLEAM GUARD

3190 S OLD STATE RD
Delaware

Gott Construction

PO Box 2993
Westerville

Great American Maintenance Company

2663 Beulah Road
Columbus

GREYSTONE INTERIORS

1769 LANCASTER AVE
Reynoldsburg

Grit360 LLC

Riverside dr
Dublin

GUTRIDGE PLUMBING

88 S SECOND ST
Newark

Hamilton Parker Co

1865 Leonard Ave
Columbus

Hamilton Parker Company

188 E William St
Delaware

HomeTec Rennovations

6255 PC-Georgesville Rd.
Plain City

Ideal Home Improvement, LLC

4526 Flower Garden Dr
New Albany

In The Yard Landscape

2745 E Powell Rd
Lewis Center

Integrity Masonry

6586 Drrby Blvd
Grove City

Interior Creations

5195 Hampsted Village Center Way
New Albany

J Leonard Construction, Ltd

243 N Harris Ave
Columbus

J.S. Brown & Co

1522 Hess St
Columbus

JB Design Group LLC

5569 Reebok Dr
Hilliard

JM INTERIORS

963 MT PLEASANT AVE
Columbus

Just Basements

P.O. Box 218436
Columbus

Kappa Masonry LLC

PO Box 298183
Columbus

Kicking Ash Chimney Service

1782 Rock Creek Dr.
Grove City

Kreis lumber company llc

728 N Main St
Marysville

Landscape Design Solutions, LLC

8036 Corporate Blvd
Plain City

Loless Design & Woodworking

85 Old County Line Rd
Westerville

Lynn's General Services, Inc

229 Hillandale Dr
Newark

M & I Landscapes

1680 Johnstown Alexandria Rd
Alexandria

MARK TROYER REMODELING INC

9720 LAFAYETTE-PLAIN CITY RD
Plain City

MCCOMAS BUILDERS LLC

1477 Rome Corners Rd
Galena

MID OHIO HEARTH PRODUCTS

PO Box 307627
Columbus

MLH Design and Build

13005 Duncan Plains
Johnstown

MLS Construction LLC

5529 Mossy Creek Drive
Dublin

MODLICH STONEWORKS INC

2255 HARPER RD
Columbus

MOREHART MASONRY

PO BOX 145
Columbus

MPS Interiors

7350 Industrial Parkway
Plain City

Muetzel Plumbing & Heating

1661 Kenny Rd
Columbus

New Buck Chimney Sweeps

7315 Africa Rd
Galena

Nicks Home Improvements

217 S. Maple St.
Lancaster

North Central Insulation

5542 Columbus Pk
Lewis Center

NORTH CENTRAL INSULATION

7539 ST RT 13 S
Bellville

P Mulbay Masonry Inc

3701 Skyline Dr
Columbus

PEROTTA'S MARBLE SHOP INC

3808 LACON RD
Hilliard

Plant Masonry

201 S Main St
Johnstown

PLANTED EARTH COLUMBUS

5927 ST FILLANS CT
Dublin

PRO SWEEP CHIMNEY SERVICE

2642 Kingston Ave
Grove City

Ralph Rhodes Custom Homes and Remodeling

11316 Watkins Rd
Marysville

RANKIN HOMES INC

2718 SAWBURY BLVD
Columbus

Rhino Chimney Service

601 Crystal Ave
Mount Vernon

Sally's Hearth & Power Sales

421 W Broad St
Pataskala

Scioto Valley

4577 Lyman Dr
Hilliard

Sebastian Construction

16514 Highway 10 N

Shumaker Masonry

941 Wallace Dr
Delaware

Smith & Rogers Flooring - Dan Rogers

1124 Gahanna Parkway
Gahanna

Soots Me Chimney Co

188 Croswell Rd
Columbus

SOOTY FIREMAN CHIMNEY

5515 HARRISBURG GEORGESVILLE RD
Grove City

Specialty Gas Services, Inc

4500 Indianola Ave
Columbus

Stone Edge Landscaping & Construction LLC

1622 Richmond Avenue
Columbus

Suburban Fireplace and Patio Inc

773 Windmiller Dr
Pickerington

Synthetic Turf Innovations

P.O.Box 30982
Columbus

The Chimney Smith (Since 1979)

175 Webster Park Ave
Columbus

The Cleary Company

4766 KENNY ROAD
Columbus

The ERS Group LLC

5834 Mayfield Rd
Mayfield Hts

The JAE Co

6295 Maxtown Rd
Westerville

The Waterworks

550 Schrock Rd
Columbus

Tim D.Burkitt Company

3602 Westbrook Dr.
Hilliard

Top Hat Chimney & Fireplaces

3719 Broadway
Grove City

Universal Construction

PO Box 785
Verona

Vance's Custom Interior Trim & Cabinets

1773 Kaiser Dr
Reynoldsburg

Whempy's

6969 Worthington Galena Rd
Columbus

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