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Defiance House Cleaning Articles
House Cleaning reviews in Defiance
busy and it has shown in my ability to communicate. Right now we are not
accepting any new customers until mid-september. I truly cannot take on any more
customers at the present time, but would love to be able to help you at a later
date. I do apologize. We just cannot sacrifice quality for quantity. Our work
load lately has exceeded daily hours. A good problem to have but an exhausting
one. Again, I do apologize, and please, if we can help you later on, do let me
I don't care to share this review on your site, just wanted to give you feedback.
The not-so-good: Here is the full message exchange with only greeting and sign-offs removed.
we have some space in the schedule for Wednesday
Also, the coupon is for 2 Maid hours, we will send 2 ladies, it will be good idea if you have a priorities list, in case time is not enough for your whole house you can calls us at 703-470-0339.
Thank you for your quick response. 14:00 on Wed 23 Jul 2014 works for me. Please call 703-968-0605 prior to arrival or 14:00 if delayed more than 15 minutes.
I presume that by "2 Maid hours" you really mean two maids for two hours, i.e. four man-hours (or maid-hours).
I will prepare a priority list.
This is a just a remember you for your cleaning appointment for tomorrow around 1:30pm___2:00pm...
Thank you for the reminder, however we are scheduled for 14:00, not "around 1:30pm___2:00pm". If you would like to reschedule for an earlier time, then please request this.
As requested, please call 703-968-0605 prior to arrival or at 14:00 if delayed more than 15 minutes.
They will be there at 2...
this is just a estimated time so when they get to your house someone will be there waiting
Three maids arrived at 13:19 - 49 minutes early - with no phone call in advance. They seemed either unaware or unconcerned about the scheduled time. I could not tell due to the limited English language skills of the one adult.
The other two maids appear to be children.
The adult advised that they would be working for 1.5 hours.
"They will be there at 2... Thank you this is just a estimated time" makes no sense.
We scheduled for 14:00 and I requested a call prior to arrival and if more than 15 minutes delayed. That is how we arranged for someone to be here.
Despite claiming that they understood the list of things to clean - http://pastebin.com/raw.php?i=C6gLdRzg - after going through the list item by item with much reiteration it turns out after they had finished and the younger ones had left the house that most of the items were not done.
There then followed much language difficulty with questions such as "Did you dust in this room?" with an eventual phone call and more difficuly getting answers to such
The last minute attempt to change the arrival time from the clearly and repeatedly agreed time was unprofessional, as was the response to me pointing this out.
Not calling as repeatedly requested was unprofessional.
Arriving 49 minutes early despite this was even more unprofessional.
Arriving with three maids and saying they would be there for 1.5 hours was fine (since 4.5 man-hours is more than 4), though they did not stay that long.
After going over the list (http://pastebin.com/raw.php?i=C6gLdRzg) item by item repeatedly explaining what needed to be done in all rooms ("Whole House" on list) and each room (which I had labelled with Post-It notes) and identifying which items were the highest priority and emphasizing that no electronics were to be touched (as it says at the top of the list) with the "adult" cleaner and had her confirm that she fully understood, they went about their business unsupervised.
The next I heard from her, the younger maids had left and she was leaving. The effort necessary to have her come with me to quickly inspect the house and try to go over what was or - much more frequently - was not done was ridiculous. I literally had to beckon her every time I moved to get her to follow. As if that was not hard enough, the language
A call to Aydee did little to help with the language difficulties, but eventually it was acknowledged that 4.5 maid-hours was only sufficient to clean one small and two half bathrooms, vacuum the carpets and mop a floor (though later inspection showed that they had dusted a few surfaces including electronics).
A small annoyance was that the bathrooms they cleaned were totally rearranged, that is they put every item back in a significantly different place, requiring me to put everything back.
Aydee and the "adult" cleaner were not at all anxious to address my concern that the three maid had only cleaned three bathrooms and two floors in (not quite) an hour and a half, but was very anxious to convince me that the other two very short, young, shy, maids who did not speak were adults - going so far as to get them to come back to the house.
As they left, they handed me a small bag of trash. I'm not sure from where this came as they did not appear to have collected trash as requested.
This is the first time I have hired cleaners and $99 for 4.5 maid-hours seemed like a good deal and the things they cleaned were indeed clean, however the experience is not one I would repeat at any cost.
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All Cleaning Services in Defiance, OH
Russells Point, OH
Fort Wayne, IN
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