Defiance Appliance Sales Companies

in Defiance, OH

Sample Reviews

A

Rating
I had a coupon for free shipping and they were very accommodating with scheduling a time for delivery and worked with my schedule. They were helpful in unloading the washer and dryer into my home and were on time for delivery. However, they were unable to install the machines so I had to ask for help from someone else. Other than that, it was a good experience and there is a 90 day warranty after purchasing the units.
- Megan S.
F

Rating
II called today to have a service person come to my home to work on my Whirlpool washer. I had purchased an extended warranty when I purchased the washer/dryer front loader combo in Feb 2009. The washer/dryer was very expensive and I purchased a 5 year extended warranty of which I have used once. When I called today, I was told that the extended warranty expired in Feb 2014 (5 years). I did not realize this and I asked why I had not been given notice of this. I would have ABSOLUTLY extended another warranty on these two appliances as these appliances are very expensive and service calls are not inexpensive. Over the years, I have ALWAYS received notice(s) of warranty programs that are going to expire and given an option to renew or not. I was told my
at
that because they do not extend they do not feel they need to notify the customer of the expiration of the extended warranty. My response to his comment/policy is that if in fact
does not extend and has no intention of extend the warranty, they owe it to the customer to make it perfectly clear of their policy and that it is entirely up to the customer to
their calendar and
other options. Mr.
stated that I am the first person in all of
's entire customer base that has ever questioned their customer service policy and that maybe/perhaps this is something that they should look in to. My response is that I don't think I am the only person who this has happened to. Maybe I'm the only person who would not just buckle and say "okay" and go away. I think a company the size of
would have a policy in place to protect the customer as well as themselves. I have purchased many appliances over the years. I have also referred
many customers. That will not happen again or in the future unless
is willing to make me whole from the damage of their policy as well as put into place a policy that discloses the exact extended warranty policy. I think the way then sell the extended warranty policy is a bait and switch. All they want is the money up front and once they have it, they don't care. This is not an acceptable way to do business, especially from a company as large as
.

- Kip S.

Defiance Appliance Sales Articles

Appliance Sales reviews in Defiance

F

Rating
For my kitchen remodel, I ordered three Electrolux appliances from this vendor. I chose them strictly on price and I'm kicking myself for letting that be the deciding factor. From the reviews, I knew I was taking a risk; but this provider was $800 dollars cheaper than its nearest competitor. What went wrong:
The original
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was delivered so damaged it looked like it had be dropped from a huge height. When I called to report the damage, the first thing customer service asked was if I would be willing to accept the damaged merchandise for a $500 discount. The
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was dropped on its "head" so perhaps customer service thought I had also been dropped on my head. I explained the damage was more than just a ding and that the entire back end was bashed in and I wanted an undamaged appliance. Customer Service had the
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to tell me that I was responsible for getting the 500 pound
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back in the box for pick-up. Seriously? Several calls and a manager later, I was told that I only had to make sure the box was there.
The logistics company sent to swap out the damaged merchandise with a new one adamantly refused to do so because they said that the
Defiance Discount Appliances Provider Name Locked
wouldn't fit out the door. We had to bring up our assistant super to measure the door and coach the delivery team on how to move the damaged
Defiance Discount Appliances Provider Name Locked
out and the new
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in. My husband had to burn another vacation day to wait for delivery.
The end result of trusting that this company would deliver undamaged merchandise is that it put my remodel on hold for two weeks. I definitely spent any money I saved on take-out and restaurant meals for my family, Three meals a day for a family of three adds up pretty quickly. Not to mention the aggravation factor; which has been considerable. I would never recommend this company for any reason.

- Theresa O.
A

Rating
It went beautifully! We will call
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when/if any of our appliances need to be repaired. He showed up on time; he was informative, polite and patient. I say "patient" because I am sure that I asked him the same questions at least twice -- and maybe three times! The perfect appliance repair person!
- Jonathan H.
A

Rating
I had picked out a dryer that was too wide for my laundry area. However, they took back this dryer then brought me a dryer with the same capacity but taller, which fit my laundry area with not extra charge. I have bought a Washing Machine from them because of a friend my recommending the place to me. As of today, I have bought a Washer and Dryer from them. If I need an appliance in the future, I will definitely try them first.
- Warren W.
F

Rating
Called for the service request to repair Fisher & Paykel
top-loaded dryer that had no power. Scheduling was fine. After
calling Fisher & Paykel, the repair technician (
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) gave diagnosis of
broken circuit board, then a new one was ordered. A week later,
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came
to install the new circuit board, he showed no familiarity with the procedure,
very puzzled. Eventually, the old one was swapped out, but it didn't
work, still had no power (the power source/outlet was normal after
checking).
Defiance Discount Appliances Provider Name Locked
tried few other things and called Fisher & Paykel,
nothing worked. The new circuit board was returned, and the problem was
not fixed. I replaced the dryer with a different brand.
- yong D.
D

Rating
Everything comes out of the
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, Az. warehouse. I have given myself time to calm down and am still concerned about the Goodyear store's lack of good customer service. I have worked customer service and, "The customer is ALWAYS right." That is if you want to keep your customers and are not more concerned with your personal looks and money. I believe the Goodyear
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store needs a shaking up and to be taught good customer service. Thank You.
- Nancy O.
C

Rating
I called the company because of a problem with the dishwasher. It was leaking from the release valve at the sink and water would flow on to the counter and then to the floor. When I called the company they told me that the minimum charge to come out was $65 but that it would be waived if I did the repairs. My appointment was between 9-12. At 12:00PM when no one had shown up, I called the company for status. They said the tech would be there in 20 minutes. The tech showed up at 1:30PM. The repair turned out to be a
Defiance Discount Appliances Provider Name Locked
one and he was done in 15 minutes. He presented me with a $150 bill which he said was their minimum labor charge. I told him that no one had communicated this to me and that I would have to call the company. I explained the situation to the person I spoke to at their main number. She asked me if I had been presented with and signed an estimate prior to the technician completing the work. I had not. She told me I was only liable for the $65 service charge. I did not rate the quality of the repair because I need to wait a while and run the dishwasher a few times before I pronounce it to be fixed. I would not recommend this company or use them again in the future.
- Diana C.
A

Rating
I have been dealing with
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for many years, maybe 20 or more. Their prices and customer service cannot be beat!
The advice of
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senior and junior as well as the mother cannot be beat. They have all given me expert advice about the use and care of my appliances. Case in point: Spring of 2012, I had my kitchen remodeled. I went to them to ask about appliance selections. They asked me to consider a Kitchen Aid Suite. I went with their suggestions and could not be happier. Their pricing was very close to internet pricing. Their after sale service was even better! A few weeks after my kitchen was complete, I stopped at the store to see if I could get a couple of extra shelves for my refrigerator.
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went to his floor model and gave me the shelves from his floor sample! About a year later, I had a problem with a 4 year old washer I purchased from them.
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offered a repair suggestion for me and said if it did not work, he would have a new washer delivered the next day. Well, the repair suggestion, it worked just fine. Try getting that service from a PC
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! The most amazing service happened yesterday....My new
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was 2.5 years old....out of warrantee. I had never used the middle griddle burner and the knob was frozen.
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sent a service team at no cost to me to fix the problem!
I know that many friends and neighbors share my enthusiasm concerning
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. Please give them a try!
- Allen T.
A

Rating
He was very friendly and showed my son where the problem occurred and how to fix it in the future. He said this is one of the more common problems. I will definitely buy my next appliance here. He showed up to repair it the day after my son called.
- sheryl D.
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All Discount Appliances in Defiance, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Buschur's Refrigeration

541 N Eastern Ave
Saint Henry, OH

C STEPHENS APPLIANCES

311 E 2ND ST
Defiance, OH

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Chillicothe Discounters

5851 US HW 23
Chillicothe, Oh

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL

Lehman Hardware & Appliances Inc

4779 Kidron Rd
Dalton, OH

PKR Appliances and Home Furnishings

2561 State Route 134
Mount Orab, OH

universal maintanence

PO Box 313
Barnesville, OH

WARNIKE CARPET & TILE CO

10111 US HIGHWAY 250 N
Milan, OH

ZELLER SCRATCH & DENT

622 CLINTON ST
Defiance, OH
Defiance Zip Codes

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