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His part supplier didn't have the part and it was delayed a week. I told him when the part was delayed that I would have company for the weekend and would like to get it done by then. He called on Monday to let me know it was being shipped. I called back on Wednesday and he said it was shipped and he had tracking and it should be here Friday. He left me a message on Friday that the part was in, but he only worked until 1pm on Saturday and it looked like rain. I called him Saturday morning to let him know the weather looked good (it didn't rain at all Saturday morning) and reminded him I have company coming over. No reply. He called back on Monday to schedule an appointment to install the part. (by the way, with appointment scheduling - he had to reschedule three times with me - not a big deal since I was home anyway - but beware if you take time off for him!)
He installed one part that fixed one problem (the engine would now start), but the engine alarm was still sounding. He went to try to find a diagnostic tool, to no success.
He then called to discuss replacing another part. During that call, we agreed upon 2 hours labor charge for the first repair (even though two different internet discussions stated this repair should take 15-20 minutes), since he did tighten a wire on another sensor (although that should not take that long either).
He then offered to try another part to fix the engine alarm (not having the diagnostic tool for the engine, he couldn't know for sure), providing a quote for the part and I talked him down from a quote of 1.5 hours to 1 hour flat labor fee. I told him I would let him know. The next day I found the part locally and installed it myself in no more than 20 minutes, start to finish.
He then called to settle the bill, stating that he had another half hour to remove and install the seat to get better access. I told
him I would replace the seat (a 5 minute job, at most!) and reminded him of the 2 hour labor quote we agreed upon. I finally caved and told him I would settle on the 2.25 hours, just wanting to be done with dealing with this business.
He showed up and wanted an additional $177+. The additional labor was $168.53, with tax, so I didn't understand why it was more, especially since we did not use one part, that he was giving me credit for from my initial parts payment (this part was $25-30, but I never received a breakdown, even after asking him how much that part was for the credit!).
He then provided the invoice. It showed that the parts and labor wasn't what he originally quoted. The parts were about $34-39 higher than he quoted (including the credit of the returned part). You would think that a part's price wouldn't go up over a few days! And, if quoting someone parts pricing, I would try to explain to them that the price went up, instead of just giving an invoice and not showing what went up and why. It felt very shady to me!
I expressed my dissatisfaction over both points (the parts and labor being different from what was agreed upon) when I met with him to pay him. His only reply was that he was sorry I was not happy. I mentioned to him that it is disappointing when a company
doesn't honor their quotes (twice!!) and that the poor reviews he would receive would probably end up costing more than the minor amount to resolve the issue (what I see is about $55).
To further fuel the situation, I told him how the I found 8 of the 10 seat screws in a cup holder (remember, he took the seat off and charged me labor to do so!!), one screw loose on the deck of the boat and one was missing!! His reply "
Bottom line and my recommendation - STAY AWAY FROM THIS BUSINESS!!
Bottom Line: their work boat and readjusted the cradles to enable me to slip my boat during a bad weather interruption that came in the middle of the job. Start to finish the job took about 3.5 days (not counting weather stoppage).
However, about half a day was unexpectedly required to correct a failing boat lift motor gear previously installed by a different dock solutions contractor, and a premature failure of that previous contractor’s “galvanized airline cable”. I was very fortunate to have
Now on to the remainder of the review. I rated responsiveness a bit lower because I did need to spend a bit too much time “before the install started” trying to get responses and communication with
I rated price a “B” because this is a custom product which commands a high price -- however that price is commensurate to the quality of materiel and installation. In other words it is an expensive product. However, in my opinion the value the cover adds to the dock makes the investment worth the price, especially if you
Summary: I can easily recommend
When things dragged on for a couple of months, he actually looked into the status instead of just reassuring us, and found out that the engineer involved had NOT submitted everything, so we started off "behind" from the beginning.
When construction finally started, things picked up. They were careful about delivering materials -- never drove trucks across the lawn, carried even heavy beams and piering by hand, etc. The construction itself was of extremely good quality -- our dock puts other docks on the ICW to shame.
All in all, the project took about 8 months, which is probably about average, though I don't know for sure.
The final problem, though, was
As long as we owed him money,
Before publishing this review, we called