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Over 3,367 reviews for
Williamsville Septic Tank Services from people just like you.

A
"Service Tech showed up EARLY!! Performed service with no hesitation and NO upcharges. Cleaned up after himself and left with hose running in aeration tank to" refill it. Necessary with a aerobic system to prevent damage to air pump. Gave explicit instructions a to how long to let hose run and how to turn system back on when tank was partially full to avoid pump damage. Highly recommended - Would use again..

-Donna B.

F
"We have had a terrible experience with this Advanced Septic and Drainage. Shortly after installation we noticed that the drain field began to seep water up to the" surface and create a large hole in the ground. We have attempted to get the owner to come out and figure out what is wrong for many months. He has indicated on many, many occasion's that he would come out and look at our system, but he never shows up. The one time that he sent his son out to look at our problem, he simply dug out the area where water was boiling up and indicated that the drain field was very wet, and that his father (the owner) would be out the next business day to evaluate the problem. Of course, he did not show, then the next day when we called he indicated that he would be out that day. Again, no show. There were many, many times when he promised to come look at the problems, and would then not show up. Then always excuses about why he did not show. A real pathological liar. In subsequent phone calls he brushed off the customer service issues, then began to lie about the issues, and the missed appointments, and his handling of the problems. I have never worked with a company that is so deceitful, and now I have to get another, more reputable company out to repair / rework the job correctly. My only recourse now is to pursue the legal channels, which I fully intend to do !

-William G.

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Local Articles in Williamsville

How To Maintain a Septic System

A contractor describes how to properly maintain your septic system and drain field. Here are five tips to help.

Septic systems

Septic systems are commonly used in rural areas and sometimes in areas not served by a municipal sewage system. Septic systems absorb household sewage and distribute the liquid waste into a designated leach field where natural processes can reclaim it. However, solid wastes and grease must be pumped out of the septic system periodically.

For top performance, you want the landscaping over your septic system to promote drainage and prevent erosion. Grass is ideal for this purpose. (Photo courtesy of Angie's List member Tracy F. of Dayton, Ohio)
Septic Tank

Living a little more lightly is not only good for our planet … it can help your septic tank to function better

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Septic Tank

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Angie's Answers

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In almost all areas, you have to get a permit from the county or city to rebuild a septic tank or leach field - permit cost typically $150-600, though can reach $2000 in some areas for a new installation. The reason is they will then come out and inspect the installation and review the test results from the civil engineer, from whom a design and soil percolation test and construction inspection report will be required before they issue an operating permit.

If you have a question on the process, the county or city most likely has a permit requirements info sheet on their website describing the process and requirements - googel your locale name combined with a search phrase like this - leach field test

The real reason a permit is required is to be sure an engineer designs the field, that the leach field is designed to match the existing soil conditions, and that it is built to the design so hopefully it will neither break through to the surface, contaminate the groundwater, nor contaminate nearby wells or waterways, thereby creating a public nuisance and health hazard.

The reason for the initial presale infiltration capacity test you had done is to provide some assurance to the buyer that the system is likely to work as needed, at least for the forseeable future, and is based on the number of bedrooms and sometimes number of bathrooms in the house as the basis for estimating the "load" the system is likely to see. There are different tests in different locales - some use a minimal criteria of 3 or 4 gpm flow for 20 minutes, other use the more common design guide of 150gpd (gallons per day) per bedroom in the house- some prorated for a 1 hour period, some far more strict by requiring a 24 hour test. 300 gallons in 45 minutes is an extremely stringent criteria - I would check with the buyilding department that this is right, because this adds up to a rate of 9600 gallon sper day - of about 64 bedrooms worth of capacity ! I am sure I have never ever seen that strict a criteria for a residential (as opposed to resort/ hotel/ commercial) septic system, so I would check that the tester did not somewhere add a zero to the volume to be pumped or something.

Also, returning water is not a viable basis for failing the test - the proper way to conduct a test is to pump the specified amount of water, and verify that the water level at the discharge pipe has returned to the original level by the end of the specified time - usually to the invert (bottom) of the pipe, but generally a conditional or "warning" approval will be given to one that does not raise the water table above the top of the 4" discharge pipe during the test time. You might discuss this with the civil engineer before going ahead with a new leach field construction - to me it sounds like the test may have been rigged to fail,, because in-service leach fields would not take 300 gallons of water without raising the water level to the top of the pipe for a period, even though they could take that flow for an extended period ot time.

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I would guess that the wrong term was used to describe your problem. What was probably meant was that the leach field was saturated. This is to say that the soil around your leach field is saturated with solids from the septic tank and you may have to have it replaced. If you do not have the tank pumped often enough this can happen as well as just aging of the system. Many people ignore the septic till there is a problem do to out of sight out of mind or the false belief they are saving money. If you have a large family you may have to have the tank pumped every 2 or three years. Some of the towns around here have passed laws to that effect to avoid such problems.

 

Don

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There should be no growth other than grass on your leach field - for brush, bushes or trees use the kill-all Roundup herbicide to kill off the entire plant. For roots intruding from outside the leach field, use a root killer like RootX once or twice a year - I would do two treatments a month apart initially if you have root problems. Unfortunately, just killing the roots is not going to solve the problem you currently have, because they decay extremely slowly or not at all in a leach field due to the saturated and greasy conditions - they are almost embalmed in the sludge. If you have a significant problem, you may have to kill them, then get them routed out. This can be a $500-1000 job depending on how your field is designed and how accessible the inlets of the field distribution pipes are.

Septic Tank Cleaning reviews in Williamsville

A

Rating
Everything went very well. I got a courtesy call before arrival letting me know that the guys were on the way. The gentlemen that came were great. They quickly found my septic tank and went to work. Given were my septic tank is located, they had to cut away the plantings but did so only after asking me if that was OK. They also put everything back after they were done and cleaned up after themselves. They were done in about an hour.
- PETRA B.
F

Rating
Pre 3/20/2015 (putting the story into context):
I discovered a hole forming in my backyard over my septic tank in early March, 2015. After excavating the top of the septic tank and the outlet line from the septic tank to the distribution box, I discovered that my tank had been damage at the point the outlet line leaves the septic tank and that my septic tank outlet tee had been removed. These two issues allowed sand and the scum
Williamsville Septic Tank Services Provider Name Locked
of the septic tank content to flow into my distribution box and drain field (a.k.a., leach field). The end result of these problems was that my drain field pipes were 100% clogged.
I received quotes for a new drain field from 3 septic companies but did not feel comfortable with the company representatives. I also called a fourth company,
Williamsville Septic Tank Services Provider Name Locked
. ("SWS"), after spending some time at their website. I did not make an appointment, however, because I was told there was a six week waiting period because of the amount of business the company had.
Because I could not find a company that I was comfortable with to do the job, I took on the project myself. I printed out the Florida code, researched the materials, diagrammed the system, and assessed my septic tank damage. This took some time. After reaching a point were I felt my plan was close enough to order the materials and start the work, I decided to find a septic company that would be willing to provide me with two hours of consulting and I would pay them $200 per hour (a bargain if you consider all that could go wrong installing a septic system yourself).
3/20/2015 through 5/4/2015:
I recalled being very impressed with SWS's website (by the way, the website stated that
Williamsville Septic Tank Services Provider Name Locked
formerly worked at the Hillsborough County Department of Health inspecting septic systems for compliance with Florida code), so on 3/20/2015 I sent an email to SWS, offering to pay $200 per hour (2 hour minimum) to assess my property, plans and the materials I had selected. SWS accepted my offer and Mr.
Williamsville Septic Tank Services Provider Name Locked
came by my property later that day. After assessing the current state of my septic system, Mr.
Williamsville Septic Tank Services Provider Name Locked
informed me that my existing septic tank should be replaced but that it could be repaired enough to pass an inspection. If I chose to take Mr.
Williamsville Septic Tank Services Provider Name Locked
's advice and replace the septic tank, I would not be able to complete the project myself. Mr.
Williamsville Septic Tank Services Provider Name Locked
then provided me with a ballpark quote for his company to complete the entire project, with the stipulation that I had to wait until April 29, 2015 before he could begin the project.
At that point, my drain field was completely non-operational, which meant I was pumping out my septic tank every six days at $225 per pump. That meant that I would have to pay approximate $1,300 in septic tank pumps just to do business with SWS. I was very impressed with Mr.
Williamsville Septic Tank Services Provider Name Locked
and
Williamsville Septic Tank Services Provider Name Locked
comfort from knowing that he previously worked as a code enforcer. So on 3/20/2015 I decided to contract with SWS to install a new septic tank and drain field and gave Mr.
Williamsville Septic Tank Services Provider Name Locked
a check for $1,000 check, as a deposit, to secure a spot on SWS's calendar. On the same day Mr.
Williamsville Septic Tank Services Provider Name Locked
provided me with a option sheet that contained three different septic system configurations for my property and the associated price for each system.
On 3/26/15, I signed a contract with SWS for a drip irrigation septic system for $15,200. However, after doing additional research and discussing drip irrigation systems with the Department of Health, on 4/17/2015 I contacted SWS and asked if I could change my selection to the "all-in-one" 1,500
Williamsville Septic Tank Services Provider Name Locked
septic tank with an infiltrator chamber leach field for $9,900. SWS approved this change and it was memorialized with a new contract.
On Monday, May 4, 2015,
Williamsville Septic Tank Services Provider Name Locked
and crew installed the new infiltrator septic tank on my property.
The Problem:
The septic tank was installed in the wrong location, which prevents me from completing two other projects. The importance of the septic tank location was communicated multiple times:
- 3/20/2015 - Mr.
Williamsville Septic Tank Services Provider Name Locked
and I stood on the agreed upon location of the new septic tank and I explained (in detail) how I planned on expanding the current footprint of my carport / laundry room south and that I planned on enclosing the carport and building a workshop inside the garage. This required the septic tank to be installed running north / south. Mr.
Williamsville Septic Tank Services Provider Name Locked
said that would not be a problem.
- 3/26/2015 - At my request, Mr.
Williamsville Septic Tank Services Provider Name Locked
provided me with a sketch (on a copy of a professional survey of my property) the exact location of the septic tank. Mr.
Williamsville Septic Tank Services Provider Name Locked
sketched it running north / south, as I requested, in the location I requested. In other words, Mr.
Williamsville Septic Tank Services Provider Name Locked
the sketch exactly where I wanted the septic tank to be.
- 3/27/2015 - In an email I sent to SWS, I included a sketch, prepared by me, showing how I wanted the sewage line to be installed from the location of the existing septic tank to the location of the new septic tank. The sketch, which was also prepared on a copy of a professional survey of my land, showed the new septic tank installed in a north / south configuration in the exact location I wanted it in and we agreed to. Further, the email reiterated the importance of location due to my planned project to expand the carport to accommodate a workshop.
- 5/4/2015 - I sent an email to SWS before construction started to ask several questions related to the installation and as an additional reminder about the septic tank location and the need for the adjacent land for my other project.
On 5/4/2015 I received an email from Mr.
Williamsville Septic Tank Services Provider Name Locked
stating that the septic tank had to be installed on the south border of my property (running east / west instead of north / south) because it would not fit in the location we previously discussed.
The location that SWS installed the tank in, which is where it sits today, prevents me from proceeding with both my short term and long term projects.
The Facts:
(1) Mr.
Williamsville Septic Tank Services Provider Name Locked
and I discussed, putting in writing and each
Williamsville Septic Tank Services Provider Name Locked
a sketch (on a professional survey of my property) the required location of the new septic tank. There were at least 4 instances of communication.
(2) The information Mr.
Williamsville Septic Tank Services Provider Name Locked
submitted with the application for permit with the Hillsborough County Department of Health included an additional sketch, signed by
Williamsville Septic Tank Services Provider Name Locked
and dated 4/24/2015 showing the new septic tank installed in an east / west configuration (i.e., the way Mr.
Williamsville Septic Tank Services Provider Name Locked
actually installed the new septic tank). So on 4/24/2015 Mr.
Williamsville Septic Tank Services Provider Name Locked
knew he would not be installing the new septic tank in the location we agreed to.
(3) Mr.
Williamsville Septic Tank Services Provider Name Locked
stated that the reason he could not install the new septic system in the north / south configuration along the hedge line is because there was not enough linear footage between my driveway and my southern property line. Mr.
Williamsville Septic Tank Services Provider Name Locked
stated that Florida code required a 5' setback from my driveway (on the north border on the desired installation location) and 5' setback from my property line (on the southern border of the desired installation location).
(4) Before initially calling Mr.
Williamsville Septic Tank Services Provider Name Locked
, I obtained a hard copy of Chapter 64E-6, of the Florida Administrative Code (related to septic systems). When Mr.
Williamsville Septic Tank Services Provider Name Locked
referenced a 5' setback from my driveway I did not recall having read of such a requirement. So on 5/4/2015 I called the Hillsborough County Department of Health and they confirmed that Mr.
Williamsville Septic Tank Services Provider Name Locked
's statement about the requirement of a 5' setback from the driveway was not accurate. No such requirement exist.
(5) Based on the facts above in items "3" and "4", there never was a problem with the desired location of the new septic tank and this whole matter could have been avoided.
(6) I will be required to move the current location of my septic tank (the location SWS installed it) in order to proceed with my planned projects. The cost will be around $5,000.
(7) The cost of the new septic tank SWS installed (i.e., 1,500
Williamsville Septic Tank Services Provider Name Locked
Infiltrator) is $1,400.
(8) I paid SWS $5,250 directly and paid $225 for a septic tank pump on SWS's behalf. Total paid to SWS $5,475.
Mr.
Williamsville Septic Tank Services Provider Name Locked
tried to negotiated a solution on 5/4/2015, but the solution interfered with my other projects and was not what I contracted for. The septic system could have been installed exactly as agreed had Mr.
Williamsville Septic Tank Services Provider Name Locked
known that there was not a requirement for a 5' setback from my driveway.
- JAMES A.
A

Rating
I have a complicated property with existing but retired septic systems and we are trying to figure out how to get it ready to build on again. Bill's guidance, and his referrals to other service providers, have been so important in keeping us moving forward on our construction project. He is quick to respond when we call, and shows up when he says he will. He is always happy to let us know when we need something that he can't provide (again, complicated property, requiring lots of different
Williamsville Septic Tank Services Provider Name Locked
), and to refer us to someone else. All of his referrals have also been good. To quote another reviewer, both Bill and his son
Williamsville Septic Tank Services Provider Name Locked
(sp) have been "reliable, honest, and very fair," as well as just generally good guys. Will definitely hire again.
- Lauren M.
D

Rating
While they were at the shop, my husband told them to drive to the back at our home. I had opened a large gate leading to the back area, moved dogs, picked up irrigation pipe - cleared his way to make his job easier to get to. When he got here, he asked me if he could drive on the grass and thinking he was referring to the are where we have trailers parked I said yes. I showed him where the tanks were and where the septic field was. I looked out the kitchen window and he had pulled up the truck right in the back yard - following a large rain the night before the truck not only sank but burned the yard as well. The woman with him recalled going in the back the previous year. We have always used
Williamsville Septic Tank Services Provider Name Locked
but never again price went up $375 from last Octobet
- Kim C.
A

Rating
The technician came by and within minutes was able to tell me all the hows and whys of my problem. Not only did he tell me how the tank burned out, he gave me all of my options and prices within minutes. Not expecting that I would have to replace the tank, I asked if I could schedual them to come back to fix it so I could manage my household budget to fit with this bad surprise. They were wonderful and let me pick a date they could return where it would be more economically feasible for me. The day they came to replace my pump they were a few minutes late of the schedualed time- but someone called me to say he was running a little bit late so it was no inconvience at all. After they replaced my pump and left, I had a few questions about the wiring and how the pump worked. To my amazement and delight (and embarrassment) they had the technician COME BACK TO MY HOUSE TO PERSONALLY EXPLAIN HOW IT ALL WORKED! I could not been more satisfied. "Above" and" beyond" is very rare.

- Glenn M.
A

Rating
Great service - I called because my septic system was backing up into the shower and bathtub (gross!) and I knew it was clogged, but also that our system's piping was not ideally installed prior to us owning the home.
Williamsville Septic Tank Services Provider Name Locked
and his crew came out within a couple hours, cleared the clog, and explained clearly why the flow to the septic tank was not very effective. They are going to send me a bid for fixing it and can get started next week. I am so happy that they could come out that quickly and their fee was much less than the prior company we had used. Thank you!
- Pam J.
A

Rating
Great!
Williamsville Septic Tank Services Provider Name Locked
called in the morning to let me know when he would arrive and then again soon before he arrived.
Williamsville Septic Tank Services Provider Name Locked
was efficient and polite. Made sure the dirt was put back over the tank and asked that if it met my approval. I really like the design of the truck. I would recommend
Williamsville Septic Tank Services Provider Name Locked
.
- Susan B.
A

Rating
I've had a chronic drain field problem for a while now.
Williamsville Septic Tank Services Provider Name Locked
has had to pump my tank several times and each time has followed through professionally, punctually and dependably. I would recommend them to someone else.
- Timothy E B.

Septic Tank Services in Williamsville, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Above Grade Home Inspections Inc

25 Glenwood Dr
Wallkill

ATM Plumbing & Sewer Inc

1194 Seneca Creek Rd
Buffalo

BALL TOILET & SEPTIC SVC

3725 JEFFREY BLVD
Buffalo

Benjamin Franklin Plumbing

5700 Maelou Dr
Hamburg

BRUNDAGE J A DRAIN DOCTOR

1400 COLLEGE AVE
Niagara Falls

Cellino Plumbing Inc

631 Bullis Rd
Elma

DELO DRAIN & SEPTIC SERVICE

PO BOX 335
Holland

Hannon Site Development

727 Chestnut Hill Road
East Aurora

Limar Inc

920 Rice Rd.
Himrod

MACKEN SERVICES INC

22 SIMME RD
Lancaster

Macken Sewer & Drain, LLC

6479 Broadway
Lancaster

PENNY'S HARDWARE & PLUMBING

2468 ELMWOOD AVE
Buffalo

RIC Plumbing Inc

5984 Dunnigan Rd
Lockport

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