Owning a swimming pool may seem like a dream come true. But others who have gone through the building and servicing process offer cautionary tales.
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PARAGON INSTALLERS LLC
SUGGS ELECTRIC, LLC
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Local Articles in White Plains
Get your pool ready for the off-season while protecting your investment by following these tips.
Owning a swimming pool isn’t cheap.
Is the finish on your pool falling apart? You'll need to have it resurfaced before your problems multiply.
You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.
BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) -
Todd's Home Services
Pool And Spa Cleaning reviews in White Plains
So there you have it!
* RESPONSE - responded the same day to my request to schedule a quote; was out the next day; provided a recommendation and quote that was very agreeable
* SCHEDULING - scheduled the work to begin quickly
* RESOURCE - did the work themselves, no sub-contract work; that were reasonable and understandable; no pressure
* QUALITY - excellent!
* WARRANTY - 90-days on labor; 1 and 2 years on parts - this was a challenge for other pool companies that I'd reached out to
* COST - very agreeable; worked with me on a discount for cash payment
* FOLLOW UP - after the work was completed, and less than 24 hours after the work was completed,
* FUTURE - literally for years I've been searching for a pool company that operates with a high level of honor and integrity -
* CONCERN FOR ANGIE'S LIST - I found
Then, two hours after moving in, a friend's son turned on the spa without opening the valve and blew up one of our pipes. The local pool companies were amazed at the damage caused and wanted us to wait for a week - which meant no pump for a week.
Concerning the broken quick connect, - very understandable given the demands of pool service during the summer. However, he took time in the evening to call me and talk me through a DIY repair. The repair wound up saving me time and money, and he even followed up with a call to make sure everything went okay. I'll definitely use
I was having my roof replaced so I called this company and left a message requesting that they push back from Wednesday to Friday, since my pool had a tarp over it. I didn't get a call back the next day, so I called to make sure that all was on track. The woman said yes, they could push back to Friday and I was happy that they were working with me.
The pool guy came out on Friday right before 5pm. My husband was home and he said he found the note the pool guy left which said that he broke a piece off of our chlorinator and that we should call the office. So my husband called the office and of course, no answer. He left a message and sent the owner an email. The owner, sent a casual email back saying something to the extent of let me know if you want me to come out on Monday.
REALLY!! They broke our equipment and they wanted us to wait until Monday. We spend most of our time in the pool on the weekend and were hosting a pool party the next day. My husband spent two hours buying and fixing the broken equipment.
When Monday morning came we didn't hear from the owner following up on the issue. I called on Monday afternoon and the woman aware of the situation and asked her to send someone out since the pool guy didn't vaccuum the pool the day he broke the equipment. They never did, our weekly guy just came out like nothing happened on Wednesday.
The next week the pool guy left us a note saying he was sorry, that he did the best he could to clean our pool, but his hand was injured.
I don't recommend this company. They don't care about their customers. They never answer the phone. They don't work on the weekends.
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