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Pool Cleaners to Avoid

129

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D
"Signed a contract with
Nov 11, 2014, the contract stated that work would start within 3 days of a signed proposal(weather permitting). They" started work for the first time on Nov 18. That should have been my first indicator to turn around and run and stop payment on my check. The contract also states that the completion date is within 17 days, but to add 10 days if a diamond brite finish is selected, which it was. They drained the pool on the 18th of Nov to start work and the first time that water was put back into the pool was on
16. Now, the contract is a signed contract from
. showing an estimate for all the work that needed to be completed for a complete pool renovation, but
did not perform most of the work. The decking around the pool had sunk down and needed to be repaired. Most other companies I called to come look at it told me that they could do all the other work, but they would have to get another company to do the concrete work. Not
of
! He said he could do it all! All of it was subcontracted from the concrete work to the tile work, to the actual plaster work done in the pool. The only thing that I can see that his guys did was repair the crack, remove and replace the mastik around the deck, and service the pool itself. There were many delays in this process and not ONE of them was because of weather. If there was a delay, we the customer, had to call
to find out what was going on and even though we repeatedly told them that we did not do business that way, they continued to keep us in the dark about everything. We called
at
(the office person) on Friday
23 to find out what was going on and that's when we were told the final inspection was completed and they were finished. I thought that final inspections needed to be conducted with the customer? Guess not with these guys, even though their website claims that customer satisfaction is there #1 priority, don't be fooled. The last thing that I want to mention is that we ordered the midnight blue diamond brite and these guys are supposed to be the experts. After they installed the diamond brite and started filling the pool with water, there were long sweeping streaks in the pool finish that never went away. After 3 weeks of waiting for God to apparently take care of it, they drained my pool again and "acid washed" the pool again. Well now the color went from a nice midnight bluish color to a lighter blue and not what I ordered. At this point I wish I had never seen
's name come across my computer screen when I was researching companies to do this work. This total job cost just under $10k and I DID NOT get what I paid for!

-Kenneth S.

F
"They closed down my pool the previous season, fall 2013, and then I used them to open my pool in spring of 2014. When they opened the pool, they realized there was" something wrong with some of the equipment, but the issue was created by them when they closed the pool. When they went to turn the pool on, there was water leaking out of a pipe as a result of their previous visit. He said he would need to come back another day to fix the issue, and that there was going to be an $85 trip charge to come back out even though they created the problem to begin with. Before they came back out, they called me to update my credit card information, which I went ahead and updated with them thinking they would take care of the fee. They hadn't come back out to do the additional service yet, and I indicated to her when I was updating my card that I was not okay with the fee being charged. He came back out to fix the problem, but I noticed they charged me the $85 fee. I contested the fee with them, and I did not get a refund. Therefore, I quit using them. I tried reaching out to them again at least three times via phone and email, and all three times I got the run around.

-Douglas L.

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Angie's Answers

?
?
My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

?
I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in White Plains

A

Rating
The overall quality of the work was excellent. The workers were professional and courteous and did a great job cleaning up after themselves. The timeline was met and the job was finished to our complete satisfaction.
White Plains Pool Cleaners Provider Name Locked
, the owner, is not always as responsive as we would have liked and never actually visits the work site (we never actually met him, just spoke on the phone and communicated via email). Additionally, while the job was completed at the promised time, there were times/days where workers did not show up or only worked a few hours rather than a full day. From my perspective, it was a bit frustrating because the job probably could have been done in 5 or 6 days rather than a full 2 weeks. However, the timeline given at the start of the job was 2 weeks and that is when it was completed. Overall, we are very pleased with the job and would utilize them in the future.
- Michael C.
A

Rating
Great. We communicated quite a bit by text because of the differences in his schedule and mine. He came, he saw, he diagnosed, he ordered the necessary part and he came back & installed. Our spa had been unusable for quite some time and now it's great!

- Marjory B.
A

Rating
The owner was very responsive and easy to get in touch with. His quote was very fair and the job was done very well! I would definitely recommend this company to others.
- Dee Dee M.
A

Rating
I informed
White Plains Pool Cleaners Provider Name Locked
that my son's home was inspected by the buyer's inspector. The inspector found the pilot not to be lit, so he couldn't test the heater. This heater is an older model Pentair MiniMax Gas Heater for the Spa. The pilot can go out just from wind blowing or moisture (rain) getting on it, but my son wanted it checked to make sure it is working properly for the new buyers and to pass the inspection. My son's AHS Home Warranty was called twice for the same issue...the pilot is out on the heater please send a service person to see why it is going out. The same service company came and lit the pilot. The first time my son doesn't know if they looked at it, the second time my son was home when service tech came. The service tech lit the pilot light and started walking off. My son asked him if he was going to look at the gas heater to see why the pilot was going out. The service tech actually told my son, "No, I'm just here to light the pilot".
I started making calls from Angie's list pool and spa heater repair.
White Plains Pool Cleaners Provider Name Locked
was the first person to call me back.
White Plains Pool Cleaners Provider Name Locked
spent a lengthy amount of time explaining how the heater works and different scenarios that could be happening as to why the pilot light goes out. He told me that he would go to my son's home on Monday and have a look at it. He also informed me that he is State Certified to work on LP Gas Pool Heaters. I didn't know there was such a thing. Apparently, there are many LP Gas Pool Heater owners that don't know this. A business that doesn't have state certification can be penalized with a hefty fine and other state recourse. Also, if the gas heater is still covered by a manufacturer's warranty and it is serviced by a non-certified company this would void the warranty. I also told
White Plains Pool Cleaners Provider Name Locked
about the pool light and that it's not a wire because that has been tried by the same company that was to check the pilot light issue.
White Plains Pool Cleaners Provider Name Locked
recommended a company for me to call.
I received a text from
White Plains Pool Cleaners Provider Name Locked
that he couldn't come on Monday. He had become ill, but he said if he would come Tuesday. Tuesday he was still very ill. He was began trying to find someone that he knew would do a good job and was state certified. He gave me names and numbers in but everyone was beyond the schedule we needed to have someone come. I couldn't believe
White Plains Pool Cleaners Provider Name Locked
would do this while he was ill. He stated he takes his work seriously, his business is family run and they're proud of their service record..plus he is a little in shock because this usually never happens to him. He felt very guilty which he shouldn't have felt. He texted me several times during the next couple days...even though he was still ill...I told him to get better but he was bound and determined to find someone to help. Someone else was found to repair the gas heater and the company is state certified. :) It's amazing to me because even though I haven't met
White Plains Pool Cleaners Provider Name Locked
, he reached out to help even through illness when he could've just had the "I've come to light the pilot light and that's it " attitude! Thanks
White Plains Pool Cleaners Provider Name Locked
!
- Vicky S.
A

Rating
We had another company take a look at the our system because the filter had no pressure. They said that we would need to replace the motor and all of the plumbing around it for around $1000. My husband did some looking and found that
White Plains Pool Cleaners Provider Name Locked
had a far better price on the motor and comparable price on labor.
White Plains Pool Cleaners Provider Name Locked
arrived in the time frame that we were given, took a look and said that the motor sounded fine and he would recommend just the plumbing repair. He was finished in about an hour as promised.
- Vicky G.
D

Rating
Objective: Get gas fireplace working for the holidays.
First Visit: We were encouraged to purchase a large gas tank for outside the house for $1000. During the install soot was tracked all over our rug.
Second Visit: Two weeks after the installation the system failed to work. We were charged for the service call.
Third Visit: We purchased a new log set and kit for $1000, which began to fail two weeks later.
I have made over 30 calls and I am asked for all my information every time I call with no response. For two seasons now we have just wanted to get a working fireplace for the holidays. $2100 later we still have the same dream.
- Anthony P.
A

Rating
Emailed
White Plains Pool Cleaners Provider Name Locked
Pool Service through Angies List. The very next day, I had a call back AND a service call. The day after the service call, my new heater was in place. It took longer for the pipe glue to dry than the entire process of arranging for service :-) This company is professional from the first contact. Goes without saying that they are our new go-to company for all things pool! Looking forward to working with them again. I recommend
White Plains Pool Cleaners Provider Name Locked
to anyone looking for fast response and great workmanship. This was a no-brainer!

FYI, out of 3 pool services that I contacted on Angies List, only two services responded and
White Plains Pool Cleaners Provider Name Locked
Pools are the only ones who provide service to the Humble area.

- Wendy B.
A

Rating
White Plains Pool Cleaners Provider Name Locked
is the greatest. Very professional. He kept me in the loop the entire process. He was very patient and again very professional. I would use him again (Hopefully won't have to) and refer him to anyone who asked. Always showed up on time and even came on a Sunday to finish up.
White Plains Pool Cleaners Provider Name Locked
and his workers are the best.
- Helen S.

All Pool Cleaners in White Plains, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800 Construction,Inc

655 Washington Ave.

1NewYorkHVAC

9320 243rd St
Bellerose

2G's Cosmetic Maintenance LLC

91 Cruikshank Ave
Hempstead

8th Ave Plumbing and Heating

907 8th AVE
New York

ALCAMO SUPPLY CORP

1152 JERICHO TPKE
Commack

ALL APPLIANCES REPAIR & PARTS

196 LAUREL AVE
Northport

All County Pool & Spa

205 State Rt 23

All Island Group

200 Central Ave
Farmingdale

ALL-Pro Landscaping

23 Gessner Terrace
Pomona

Alvarez pools & spa contracting

984 chestnut ridge rd
Spring Valley

American Home Shield

889 Ridge Lake Blvd

American Solar Thermal Inc.

3199 Albany Post Rd
Buchanan

AMTEEL CONSTRUCTION

124 Remsen Rd
Yonkers

Anthony R Russo-Master Electrician

222 Purchase Street
Rye

AQUA LEISURE POOL & SPA

143 S CENTRAL AVE
Elmsford

AQUA PLAY POOL & SPA

750 MAIN ST
New Rochelle

Aqua Pool & Patio Inc

53 Newberry Rd

AQUA-PRO INC

201 CROTON AVE
Ossining

Aqualink

160 Cook Ave
Yonkers

Arthur Lange Inc

841 Tuckahoe Rd
Bronxville

Asphalt Green

555 E 90th St
New York

Avalon Salon & Day Spa

112 Christopher St.
New York

AVENEL POOLS

994 US HIGHWAY 1

B & B Pool & Spa Center

24 West St
Spring Valley

Baby Bear Construction LLC

18 Macculloch Avenue

Backyard Masters

912 Broadhollow Rd
Farmingdale

Besser Pools LTD

2 St Andrew Court
Mount Sinai

Best Quality Home improvments

6423 camp ave
Bellmore

Biggs Water Blasting

109 Hamilton Ave.

Blume Electric Inc

59 Sunset Dr
Briarcliff Manor

Bobs Plumbing

Brooklyn

BROTHERS 3 POOLS

4021 HEMPSTEAD TPKE
Bethpage

CARIBBEAN POOLS INC

2112 CENTRAL PARK AVE
Yonkers

Carl Monte Landscape Architects

39 South Main Street
New City

Certified Court Reporting,Inc.

1600 Calebs Path ext

Christopher Pools

943 Cooper Dr.

CJ Harvey Inc.

1606 Woodfield Rd

Coach Meg Swim

294 Euclid Avenue

COASTAL SERVICES INC

31 VIADUCT RD

Coney Island Emergency Plumbing

2095 Coney Island Ave Brooklyn NY 11229
Brooklyn

Creative Pools & Design

4251 Old Route 22
Brewster

Cross River Design Inc

1473 US Hwy 22 E

Crystal Blue Pool Service LLC

27 Paradise Hill
Highland Mills

CRYSTAL CLEAR POOL SVC INC

499 OLD NYACK TPKE
Nanuet

CRYSTAL POOL & SPA INC

88 FAIRWAY DR E

CSP Pools

3 Lakeview Dr E

Deck and patio Company

189 Broadway
Huntington Station

DH Pools

83 Division Ave
Spring Valley

Eden Design LLC

P.O. Box 372

efbhsnging

New York

Elite Restaurant Equipment

153 21st St
Brooklyn

Emmary Day Spa

24 S Greeley Ave
Chappaqua

ERIC GUITERMAN COMPANY LLC

240 E 93rd St
New York

F La Rocca & Sons Inc

71 Potter Ave
New Rochelle

Flamingo Pools & Spa Inc

160 N Liberty Dr
Stony Point

FlexKomUK

United Kingdom
New York

Florida Pool Heating

10790 Wiles Rd

Floris Day Spa

91 School St.
Glen Cove

G & R Pools & Spas, Inc

912 Rte 6
Mahopac

Gallo and Co, Inc.

8 High Pasture Circle
Dix Hills

GAPPSI INC

1015 W JERICHO TPKE
Smithtown

Gilenson The Gas Grill Experts

591 S Livingston Ave

Glen Gate Company

221 DANBURY RD

Grace's Day Spa

582 Leonard St
Brooklyn

GreenLine Mechanical Inc.

POBOX 362
Montgomery

Greenwich Handyman

522 E Putnam Ave

GUS POOLS, INC.

150-36 14th Ave
Whitestone

HOT STUFF SPA SERVICE INC

173 Merrick Avenue
Merrick

Hot Tub Specialists

PO Box 745
Kings Park

Icon Green Corp

94 9th St Fl 4
Brooklyn

JARS Electric Corp

47 Spruce Knls Rd
Putnam Valley

Jim's Lawn Designs Inc

1992 Commerce St
Yorktown Heights

John Hobby Jr Plumbing & Heating Ltd

76 Kisco Ave
Mount Kisco

John's Hot Tub Service

41 chase avenue
Yonkers

Konnections World Inc.

970 Belmont Avenue
Brooklyn

LA Fitness International LLC

485 Harmon Meadow Blvd

Lang Pools, Inc.

169 Westport Avenue

LBB POOLS INC.

255 union ave

LEAK FINDERS LTD

2 OAK RIDGE DR
New Windsor

LEHMANN POOLS & SPAS

644 WYCKOFF AVE

LESLIE'S SWIMMING POOL SUPPLIES

646 Medford Ave
Patchogue

Level Line Construction

22-55 31st street

LONG ISLAND POOLSCAPES INC

2 AVALON CT
Ronkonkoma

LOWES

118 STATE RTE 35

MONSTER TEES SCREEN PRINTING

PO Box 341068
Brooklyn

Nassau Plumbing and Heating Co

2131 Harris Ct
Bellmore

NEAVE LANDSCAPING

80 Airport Dr
Wappingers Falls

NEW SUPERIOR TUB REFINISH CORP

14-43 30TH DR
Astoria

Nick's Pools

40 Jervis Rd
Yonkers

NJ Home Pros LLC

45 Shawnee Ave

NYSavesMoney

Massapequa

O & R WaterWorks

205 Logtown Road
Port Jervis

Olympia Pool Servicing Corp.

451 E. Boston Post Rd.
Mamaroneck

Oppenheimer Management Group

254 Topland Rd
Mahopac

ORANGE COUNTY POOLS & SPAS

275 WINDSOR HWY
New Windsor

PAR POOL & SPA

444 FERRY BLVD

Philip Ammirati Electrical Contractor, Inc.

150 N. Middletown Road
Pearl River

Plumb-Rite Inc

107 Wood Ave
Ardsley

Pool Depot

127 Smithtown Blvd
Nesconset

Pool Masters

2954 Merrick Rd
Bellmore

Pool Safety Systems

14 North Road

Pool Therapist

4308 Victory Blvd.
Staten Island

Pools Etc Inc

280 Flanders Rd

PREMIER POOLS AND SPA

101 BROOKSIDE AVE
Chester

PRESTIGIOUS PAINTING AND CONTRACTING

2436 GRAND AVENUE
Baldwin

Rataway.com

2114 South Rice Rd.

Relax Spa

1248 St. Nicholas Ave, 2nd Fl
New York

Richardpools

91 ilford ave

RIN ROBYN POOLS

21 US HIGHWAY 46

Rin Robyn Pools

80 Morristown Rd

ROMA POOLS

Brewster

Royal Pools & Spas

49 Route 17K
Newburgh

Royal Pools & Spas

5008 New York 17M
New Hampton

Ryno Industries Inc.

PO Box 2538
Seaford

SEASONS CHANGE POOLS N SPAS

1192 MORRIS PARK AVE
Bronx

Shoreline Pools

393 West Ave

Sidcom International Inc

4460 Monticello Ave 2
Bronx

Sierra Landscape Design

852 Ringwood Ave

SIGNATURE POOLS

2 REYNOLDS ST

Somerset Electric

29 Somerset Rd
Mahopac

Strongman Services

125 Vernon Avenue
Yonkers

Sueco Fuel Oil, Inc.

4 Veschi Lane , N
Mahopac

Suntek Pools & Spas

1282 Broadhollow Rd.
Farmingdale

SUPREME ENERGY, INC.

532 FREEMAN ST

Surface Specialists of New York LLC

31 New Haven Rr St
Mount Vernon

SynapseIndia

Noida
Brooklyn

The Automated Home Inc

54 Albourne Ave E
Staten Island

THE HOT TUB FACTORY

40 Aero Rd Ste 9
Bohemia

The Pool Company

PO Box 453
Hewlett

The Pool Factory

58 50th. Street
Brooklyn

The Sports Club/LA

330 E 61st St
New York

TOTAL POOL & SPA

12 Yearling Ln

Troubadour Installations LTD.

16 East 129th St.
New York

Twin-County Swimming Pool

797 Conklin St
Farmingdale

Universal Spa Services, LLC

185 Serrano Avenue
Hawthorne

Vision Landscaping & Masonry Inc

23 Canton Dr
Patterson

Wagner Pools

101 Noroton Ave

Whitelaw Architects

294 Upper Shad Road
Pound Ridge

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