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I first stated that the plant that was sent for my father-in-law’s funeral was beautiful; however, the card that was computer generated was a little messed up. There was spacing in the middle of words in three areas. My thought… Oh, this is an easy fix. Just go into the program and make changes so it doesn’t happen again.
The employee was not willing to take my complaint because she said they did not control the program that generates these cards. I then stated, “If I owned a business I would want control over anything that had my name on it.” To which she said, “If I received flowers I would just enjoy them instead of finding complaints.” Very unprofessional! As you can imagine, I hung up in disgust.
I wanted/want nothing in return; only to let them know about this glitch. I have written a formal complaint to the company. I will post a follow-up if I hear from them.
I highly recommend
But I assured her I was not paying one more penny! Then she left me a message asking if I could come back to the flower shop! On my daughter's wedding day!! So she brought down 5 bouquets tot he Reception - threw out the ones we used in all the pictures - after all this insult she could have also left the ones we were originally had to use instead of throwing them out - seeing as this was her error. She never supplied the flower petals that were to be on the cake table as ordered. Then, two days later, she leaves me a voice message asking me to apologize to her help - as they were upset that I was upset about the WRONG FLOWERS ON MY DAUGHTER'S WEDDING DAY. Silly me. Well, after this whole debacle I looked at Better Business Bureau and various review sites and I see that mine was not an isolated incident. I wish we had known all this prior to booking with her.
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Family owned & operated.
Floral, home decor, gourmet food, weddings, sympathy, ladies accessories.
We have been told we are the best kept secret in rochester, we love what we do, thats why we...
Storybook events is an international recognized full service, social and corporate event...
Los Angeles, CA
16,000 member florists throughout the u.s. & canada, with an additional 20,000 affiliated...
A full service florist and gift shop providing outstanding floral designs, delivery service...
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