Utica Florists

Utica, NY

Sample Reviews

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I spoke with the florist over the phone as I had some questions about the arrangement on their website...It was after the cut off time for that day but
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said she would deliver them free of charge same day! When the flowers arrived, according to the recipient, they were even more beautiful and full of flowers than described...She went above and beyond my expectations and I will definitely order from the florist in the future!
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- gary D.
F

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I picked the arrangement out of about 200 pictures on the site. It was called "Cute and Unique" and it was..it was in a small square white 3" dish approximately 10" x 10" with 2 white lilies 4 red carnations 5 tall white small daisy mums and some greens low to the carnations and a wood sprig...cute and unique, hence the name...what my daughter and son-in-law received was a large white funeral arrangement with carnations, gladiolus, lilies daises and tall 18" clear vase.. My daughter sent me pictures, in return I sent pictures to Justflowers and they to Heyls...so they sent another arrangement to the house and requested that my daughter return the funeral arrangement to them..but she stated no one would be home at the time of the new but Heyls still dropped the new arrangement off which was to say the least, again, was in no way, anything like the picture of what I ordered. This time it was all red carnations, and red roses with a beige vase. My daughter called and requested Heyls to come and pick up both arrangements and refund my account but they refused..and offered me a $10.00 off on the order. I am horrified with such service and treatment. I have 9 e-mails from Justflowers.com and phone tag with them at my home number. Spoken with manager after manager. There is no longer pleasing the customer. This was bait and switch. If they could not perform the service they should have contacted me and I would have chosen something else or taken my business elsewhere! And that is what I will be doing from now on!

- Concetta L.
F

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I called the florist because I thought they would want to know about an issue with the card that was attached to the plant I received; however, I was wrong.
I first stated that the plant that was sent for my father-in-law’s funeral was beautiful; however, the card that was computer generated was a little messed up. There was spacing in the middle of words in three areas. My thought… Oh, this is an easy fix. Just go into the program and make changes so it doesn’t happen again.
The employee was not willing to take my complaint because she said they did not control the program that generates these cards. I then stated, “If I owned a business I would want control over anything that had my name on it.” To which she said, “If I received flowers I would just enjoy them instead of finding complaints.” Very unprofessional! As you can imagine, I hung up in disgust.
I wanted/want nothing in return; only to let them know about this glitch. I have written a formal complaint to the company. I will post a follow-up if I hear from them.
- Curt C.
A

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Excellent service! Beautiful flowers! We ordered 20 beautiful roses in a contemporary glass vase for Mother's Day. It was delivered directly to the door. Mom loved the flowers and sent us a photograph (the arrangement looks almost identical to the one on
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Flower website so you can look at that to get an idea). We plan to get flowers from
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again.
- R Michael W.
N

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Worst customer service ever. Had to call over 5 times to check on my late/no show flowers. Supposed manager "
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" was out on break, never got a call back. Flowers arrived over 2 hours later, but were not even close to the bouquet I ordered online. Only resolution offered was 20% off my next order. No thanks, I will never use this company again.
- Amanda J.
A

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We ordered a balloon bouquet for a friend as a memorial for her son who passed away on his birthday. When the delivery man arrived at her house, she was not there so he called me and asked what I wanted them to do and I asked him to leave them on her back porch. Unfortunately, when my friend arrived home the balloons, including the
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balloons that are supposed to last for a number of days, were partially deflated.
She called
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and they said they'd bring her new balloons. However, because she was upset, they called back- but my number was the contact. I explained the entire situation to them and they could not have been more wonderful. They went out of their way to make sure she got the flowers at her work and their biggest concern was that the process was as easy as possible on her. They were so patient and flexible. It was some of the best customer service I have ever encountered.
I highly recommend
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Flowers.
- Elysha R.
F

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We signed a contract several months prior to our August event with
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. I became nervous when I needed a corsage for the bridal shower in March and it did not hold up well - and I expressed my concern at the time - to be met by multiple excuses. As the wedding day approached
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was very disorganized - rewriting the order multiple times - overcharging us $100.00 which I had to calculate and go back for. I was becoming extremely nervous but the contract was signed - so I tried to confirm everything with her and she was very short - assuring me she knew exactly what we wanted. Thirty minutes before my daughter and the bridesmaids are to walk down the aisle - the flowers arrive at the Church. They are WRONG.
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specifically told us not to get two-toned bouquets as they do not photograph well - well, in came the multicolored bouquets. My daughter was stressed and I tried to call the florist but there was no answer - so down the aisle everyone went with the wrong bouquets - and all the photographs were taken with the wrong bouquets. After the ceremony we continued to try to reach
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- no one would answer. ON MY DAUGHTER'S WEDDING DAY my husband and I had to run up to the flower shop to make sure she would not make a disaster of the evening flowers. She was not there but her husband was. He had her call us. Her answer was to bring the correct color bouquets to the RECEPTION! What good did that do??? The formal pictures were done! She also offered to make 3 additional table arrangements free of charge - yeah, okay.
But I assured her I was not paying one more penny! Then she left me a message asking if I could come back to the flower shop! On my daughter's wedding day!! So she brought down 5 bouquets tot he Reception - threw out the ones we used in all the pictures - after all this insult she could have also left the ones we were originally had to use instead of throwing them out - seeing as this was her error. She never supplied the flower petals that were to be on the cake table as ordered. Then, two days later, she leaves me a voice message asking me to apologize to her help - as they were upset that I was upset about the WRONG FLOWERS ON MY DAUGHTER'S WEDDING DAY. Silly me. Well, after this whole debacle I looked at Better Business Bureau and various review sites and I see that mine was not an isolated incident. I wish we had known all this prior to booking with her.
- Marianne B.
A

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Love Bettys :) I ordered a
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daisy bouquet for my sister to congratulate her on a promotion at work. I called in and spoke directly to the owner. He was great and made exactly what I ask for and delivered it the same day. Perfect bouquet perfect service. I have used this florist in the past and have always been satisfied. Thank you Bettys.
- wanda W.
A

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Flowers were gorgeous! They did an excellent job! I know buying flowers is not inexpensive but I didn't feel like I was taken to the cleaners for what I received.
- Marcia M.
D

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My husband ordered the flowers asking if they could be delivered in the am of the 25th of June to my office in Blue Ash. That is why he went with the store in Blue Ash. At 5:30 pm he called and asked how I liked the flowers. To his surprise, I was on my way home from work and received no flowers that day. He promptly called and asked to speak to the manager. After being transferred 3x, someone promised that they would be delivered to our house by 6:30 as my husband told them we were going to dinner and would not be home after that. We waited and again, no flowers. We left for dinner and got home around 10:00 pm and the flowers were on our counter. My daughter said they were delivered around 7:00 by someone we knew in our community that works there. The flowers were beautiful but the whole purpose of ordering from the Blue Ash location was so that a prompt delivery could be made to my Blue Ash office. We were very disappointed. My husband asked for a discount and they said they best they could do was give him a discount for FUTURE orders... We don't think that will be happening in the near future.
- Regina M.
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