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South Wales Custom Cabinet Making Articles
Custom Cabinet Making reviews in South Wales
In Oct.2013 I had furniture brought in and they scratched my laminate flooring. The furniture store called in their repair person who in turn wanted the original installer to look at it and felt he would be the best person to do the job. She told me she tried to get a hold of Dick several times but she never got a hold of him so she had another person came in and did a great job.
In May I e-mailed Dick about some problems with the floor. I e-mailed him "The
laminate flooring you put in is warping and a board going into the office is loose. There is also a board is going into the bedroom
that must have slipped - there is about 1/4" between two boards. Please advise." He responded in June, " I will plan to stop out and take a look at this for you next week." He never called me nor did I see him. I tried to reach Dick again to let him know that where the board was wrapped it is now loose and there are two nails poking through, but no response. There are more boards that seem to be loosening and some are squeaking now.
Dick is a nice person and may be good at being a "
I am sorry to write this review but the service I received was inadequate.
After the job was completed,
When we signed the contract we paid approximately half of the estimated costs (so cabinets could be ordered), with the second half to be paid upon completion of the project. FK&C came to our home twice to take measurements of our kitchen however in the final contract, while the cabinet measurements were all correct, the granite countertops were estimated to be approximately 23 square feet total (and the dollar total in the contract were based on this estimate). When we went to the warehouse to select our granite, we struck up a conversation with a gentleman there who just happens to be from the subcontractor FK&C uses to process and install their granite countertops. He looked at our contract and layout and noticed the measurements. After some conversation he said the total square feet for the countertops couldn't possibly be correct based upon the cabinet measurements and layout - that it would likely be more than three times the originally estimated square footage! I called our designer from FK&C who created and signed the contract, and he said it must have been a computer error and of course we would have to pay more for the countertops using correct calculations. We were not pleased. He later sent an email saying he would get back to us with updated costs for the countertops. Updated figures were never provided, although there were other emails going back and forth where we provided information about the sink we had purchased, etc. At this point our cabinets had already been ordered and were on their way.
When the cabinets arrived, the home office contacted us to schedule installation. We set
We had hoped FK&C would respond with a reasonable resolution however we think we have been abandoned. While we appreciate the professionalism of the subcontractors, the granite is very nice, and we are generally happy with the cabinet quality (there are some items that still need to be fixed/installed), we are very unhappy with how we have been treated by FK&C and are wondering if the gross miscalculation in the contract and lack of follow up/resolution are due to willful deceit by or gross incompetence of FK&C. We do not want to be taken advantage of and we cannot recommend their services to anyone else.
As confirmed DIYers, we further taxed
It’s taken well over another year to file this review—a combination of procrastination and the desire to include photos of the completed kitchen (which still needs some DIY details such as stained-glass inserts for upper pantry cabinets, window trim, and backsplash selection/installation; we kinda ran out of energy after we got the kitchen functional). However, none of this was
Bottom line, we’re happy to add to
She interviewed us, came to our house to see our space and take pictures and talk about what we wanted in our new kitchen. We then met with her at their showroom a couple of times and she presented us with a few options that she determined from meeting with us that might fit our needs and desire. She really LISTENED to us and her suggestions were so fitting to our lifestyle. She was never impatient with us when we changed our mind.
She presented us with 3 different designs and then changed our favorite one as needed.
upon our request, she suggested a contractor and then she coordinated all the work. She presented us with a schedule 2 weeks before start of work and the contractors finished the work 1 week later than the scheduled date.
During final inspection,
There were only a couple of minor hiccups in the entire project, but none of the issues that we had actually involved
I had wanted to do this remodel for a very long time,but was fearful because of all the horror stories of remodeling.
No horror story here...We are thrilled with our new kitchen!!
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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