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The job was scheduled for a Thursday. On that Monday I called to confirm, since it had been a few weeks since scheduling. I was told I was not scheduled for Thursday. I was not happy, and to be honest, threatened to cancel the job entirely (after all, this is a competitive world and there are plenty to choose from). The company rep called me back in a few minutes to say that I was scheduled. The confusion came about because my name was misspelled in their system. She told me the crew would arrive about 8 AM.
The crew didn't arrive until almost 9:15. I was annoyed because as we all would do, I rearranged my morning schedule to accommodate the anticipated arrival time, though unknown to me, I didn't have to be home. I was told that they were late because they had to dump the truck of debris from a job the day before. He said sometimes they're late because the trucks/machinery have to be gassed up. Why wasn't that mentioned to me? If I had been told a late arrival was a possibility, I would have understood.
Though I was told by the sales rep the job would take one day, the Thursday crew said it was definitely a two-day job. I assumed -- because I had no information otherwise -- that meant trees would be down and trimmed, stumps ground up, and the areas seeded, in two days.
The next day, Friday, I didn't expect the crew to be on time because of the experience the previous day, and I was correct. That was fine. They went to work and when I inquired about the man who grinds the stumps, I was told he comes another day. I didn't know this. The sales rep told me they trim and cut down trees; a person grinds the stumps; and then the areas are filled in with soil and seeded. With no prior experience, I assumed that one set of workers would follow another, not that there could be days between start and completion.
After placing a call to the sales rep telling him I was having a fence installed the following week, I was assured the stump grinder would be at my house Tuesday. I got a call telling me he'd be at my place between 10 and 10:30. He arrived at 11:30, but again, I wasn't surprised.
Now for the good part: Even with all my complaining above, the men who did my job did excellent work. They were professional. They appeared to follow safety rules to ensure there would be no accidents. They were friendly and polite. Best of all, they did a terrific job cleaning up. Each one of the three days a crew was here, they ended the work day by cleaning up all the debris, whether large branches or twigs. My yard looked better than before they came!
So the bottom line is they do very good work, and this is why I will probably call this company in the spring to do more work, being aware times are very flexible with this company.
If you decide to hire
The price was as agreed. ...more /> No problems
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