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".We woke up this morning to no water in the house. Of course I was upset and didn't know where to start. we've only had well water for a short time and" didn't have a reliable person to call yet. Luckily we do now. I called in a panic and
was knowledgeable and reassuring. He walked me through what he needed me to describe over the phone and was able to give me an idea of the range of issues we could be looking at (and the cost).
was right with his first idea, the pump had burned out.
and his team came over the same afternoon that I called. They had everything they needed with them to replace the pump and are coming back first thing tomorrow to replace the tank. They were all patient and helpful and answered all of our questions. I'm a worrier and asked 1000 questions through the process and they never acted like it was a bother. I will be calling them anytime I need anything done with the well or our water.

-Kate C.

"They are the best water treatment company in the area. They saved us from having to put in a whole new well which was recommended by a previous company we had used." They were extremely knowledgeable, courteous, efficient and we will continue to use them for many years to come. Great job Eco!!

-Gail S.

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Local Articles in Rochester

3 tips to select the best water treatment

Don't overpay for the wrong water treatment system. One highly rated provider offers some tips to help you choose the right system for your home.


Water softeners

Even if your tap water comes from a reservoir, chances are it previously passed through underground caverns where it absorbed mineral deposits. Water with a high concentration of minerals is referred to as "hard" water. It's safe to drink but can harm your plumbing and appliances.

water softener
Water Softeners, Plumbing

Does your water taste or look a little funky?

A glass shower door is one of the hardest things to keep clean. Be sure to wipe it clean after every use to help prevent hard water stains. (Photo by Brandon Smith)
Housecleaning, Water Softeners

Tired of hard water stains clouding your glass shower door? It takes diligence, but it is possible to keep a glass shower door clean. Find out how.

woman holding glass of water
Plumbing, Water Softeners

Researchers find that popular PEX plumbing may harm the water coming from the tap in your home.

While water softeners are inherently green, there are a few considerations you can make when seeking an eco-friendly purchase. (Photo courtesy of Kinetico San Antonio)
Water Softeners

On an energy efficiency kick? Your water softener may already be greener than you think.

Angie's Answers


I actually just replaced my Pelican Natursoft "water softener" with an more-traditional ion exchange model.  I used the natursoft for a little over 4 years, and I can say it worked as advertised.  When remodeling a while back we decided to get a tankless water heater.  All the documentation indicated that hard water with the tankless heater is a no go.  We had to do somehting, but since I'm lazy (didn't want to deal with the salt or plumbing in a drain) and my wife didn't like soft water, the salt-free model looked attractive.  I too was somewhat skeptical, but the reviews I found looked good, and I know enough about the science of nucleation (I was a material science major in college) to know that what they said made sense, so I bought one.


One thing needs to be made clear - the natursoft system is NOT a water softener!  It contains a media which nucleates some disolved metalic salts out of solution.  These crystals, once formed, remain in the water, and still react with oils, detergents, etc. in the same manner as the disolved salts.  They also continue to form scale wherever water is allowed to evaporate, such as faucet nozels and shower heads. In fact, it's possible that evaporative scaling was even worse than before we installed the system.


Importantly, however, once in crystaline form, these salts do not stick to pipes, or in my case, heat-exchangers.  My tankless heater has a sensor to indicate when it needs to be descaled, and the manual indicates that for my water hardness and hot water use I should have had to descale approximately every 6 months.  In four years with the natursoft the descaleing indicator has never gone off.  For further evidence, when I installed my new softener a few weeks ago, I had to cut sections from the copper pipe on both the inlet and outlet side of the natursoft.  Both sections of pipe were installed at the same time as the natursoft, but while the pipe on the inlet side was green and rough on the inside, the outlet pipe looked and felt like new.


As such, if you want or need a salt-free system for some reason (low-sodium diet for blood pressure, don't like the feel of soft water, can't easily plumb a drain into the softener location, or can't carry heavy bags of salt to the softener), then I can unequivocably recommend the natursoft.  If, like my wife and I today, you want soft water, that feels soft on your skin, creates less soap scum, rinses cleaner in the dishwasher, etc., then the natursoft probably isn't for you.


Water Softener Installation And Repair reviews in Rochester


He educated me on the use of the system, he also showed me how to maintain the system.He lead me into a complete perodoc manintenace program. He took the time upon my request to show me whole house water systems and their differences. He at NO time pressured me to purchase anything.
- cyril M.

Rochester Water Softener Companies Provider Name Locked
came to my house and tested my water. He explained to me the condition of my water and built a system to treat it. The next day he and his technician came by and completely installed the system and explained everything in less than 3 hrs!
- KEN W.

Rochester Water Softener Companies Provider Name Locked
was great. He picked up the first time I called, from the side of the road and talked to me about filters. He clearly is passionate about them. He was prompt and communicative. Didn't hurt that he bonded over
Rochester Water Softener Companies Provider Name Locked
with my husband :-)
He could have added on services but instead found ways to save us some money. After installing our filter, I realized the ice in our fridge was not going to be filtered. He suggested we just buy a filter at Home Depot but I figured after installing such a great filter under our sink, it seemed a shame not to use it for the ice. He figured out a way to split the line coming from the filter on the sink, such that it fed into the freezer (he went down to the basement to look at the way things were wired and came up with this plan). The ice looks so clear!
The water is delicious and we are thrilled with the work. In fact, we are having him come back this weekend to install bathroom sink filters for teeth brushing.
- Miriam S.

It did not go well. The contuines to run and we had to use the shutoff valve to stop that. Also can not schedule with company to come out immediately to fix the issue. The service they provide is not well per they are telling it will be over a week before they can come out and fix the unit they put in a few months ago.. Would not recommend The young man that came out and did the unit did a good job but the company i am not have the good experience with
- Susan B.

We called to have our old system filters changed. When they explained the cost for that versus the cost of a new system with warranty, we opted for replacing the system. They gave us a window for service and to our astomishment, the installer called to ask if he could come earlier. Arrived and immediately put on shoe coverings and got to work. Was very professional. System works great and is nice to have filtered water for us plus our animals.
- Barry M.

I had two 25 year old toilets replaced with new
Rochester Water Softener Companies Provider Name Locked
1.28 gpf toilets that were supplied by
Rochester Water Softener Companies Provider Name Locked
Rochester Water Softener Companies Provider Name Locked
did a great job and completed the job in 2 hours. I have used
Rochester Water Softener Companies Provider Name Locked
for several plumbing jobs over the past 5 years and have been very satisfied with their work. I would highly recommend them for your plumbing needs.
- Gary P.

Went very well.
Rochester Water Softener Companies Provider Name Locked
was efficient & quick. Did the job & was on his way. Very friendly & helpful. Explained a lot about the
Rochester Water Softener Companies Provider Name Locked
System. We were sort of green on all that was involved. Very nice young man. And it was a hot day.
- Thelma W.

Never had problems in a year and a half. They are really easy to reach and prompt responses. They went through the extra time to make use of the equipment I already had, which most people would not have even cared to do.
- Jette S.

Water Softener Companies in Rochester, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Affordable Handyman Service

9 Datewood Drive

Apple Plumbing

3370 N Hayden Rd

Beyond Hardware True Value

2155 Penfield Rd

Culligan Water of Rochester

1475 N Clinton Ave

Dennis Manning Pool Center

1226 Fairport Rd

DirectBuy of Indianapolis

8450 Westfield Blvd


7181 Eagles Perch Dr

Gissin Brothers Plumbing

PO Box 17219


865 County Rd 6

Honey Do Handyman Services

1217 Majestic Way

Isaac Heating & Air Conditioning Inc

50 Holleder Pkwy

Narrow Path Plumbing

3198 Old Winchester Trl



Plumbing Dr II

4165 Whidden Blvd

Pro Mechanicals of WNY LLC


Quality Filtration

974 Dodge Road

Rocity Assets LLC

PO Box 1395

Russell Plumbing & Home Services

30 Rochester

Smart Home Products

2117 Buffalo Rd

Watercure USA

4710 Schurr Rd

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