Sample Reviews

A

Rating
It went very well.
He arrived when he said he would.
He diagnosed the problem, and decided that it was the router, and replaced it.
Repair service was covered as part of my subscription, so long as it was their equipment.
(I'm not certain of the date of service.
- John C.
F

Rating
Nature of complaint: A sales presentation with unethical sales practices

Problem description:
I feel I was scammed by this company and that the public should be aware. The company representative caught me at a booth at the Indiana State Fair. We wanted to upgrade our equipment. He told us we could pay the show special price of $50 instead of the regular price of $150, so we decided to do it. Upon returning home and checking my DirecTV account, I saw I was eligible for FREE upgrade, free installation and shipping at no cost. The representative said he didn't know anything about that and all he knew was he had to collect $50. I should add he was insistent on cash -- no credit card, no check and no billing to the account. I asked to explain the fee to me and he referred me to his office manager IN ARIZONA! I should also mention that this booth was totally under the DirecTV brand. There was no indication they did not work for DirecTV.

His office manager also could not explain the fee. I asked her if I ordered it online and had no fee, why do I pay $50 at a show. I also told her I felt I was being scammed, would like to cancel that order and have my money returned. At that point, she said she would have to talk to her supervisor and call me back. She did not call me back, so I called her the next day and got her voice mail and asked her to please return my call. After no response, I sent an email to the general mailbox detailing my complaint and asking for a refund. At that point, the owner replied via email saying the fee was non refundable and that was on the contract I had signed, therefore no refund. I told her, yes, it was on the contract, but the rep told me the fee was mandatory for the upgrade, not an application fee retaining a third party company. And that what he should have said was "you are eligible for a free upgrade, but we will handle it with DirecTV for you for a fee of $50." At that point I would have known this was a third-party vendor (for there was absolutely no way to know that otherwise) and refused the offer.

My complaint is this: this company represented itself as DirecTV, under DirecTV's umbrella, with DirecTV shirts, equipment, etc. there was never any indication I was retaining or working with a third party. As far as I was concerned, I was dealing with DirecTV. Since my upgrade was FREE from DirecTV, this company collected an illegal fee from me; therefore their contract was illegal and they should refund my money. In the future, they should explain clearly and up front, that they are not DirecTV, but a third party performing a service which could easily be done online by the consumer.

- Debra G.
A

Rating
Rochester Satellite Tv Providers Provider Name Locked
arrived precisely @ 9AM. The project was discussed & explained in detail. He then went up onto my roof with a signal meter and test antenna to determine what signals were available. He found 42 channels between Boston and
Rochester Satellite Tv Providers Provider Name Locked
. He then gave me a written estimate which fit perfectly with my budget. He took great care of my home and gardens and, upon completing the antenna installation, he even sprayed the galvanized tripod with gray Rustoleum!
Rochester Satellite Tv Providers Provider Name Locked
is someone you can trust totally... & I am very pleased with not having to pay anymore cable bills!!!! THANK YOU
Rochester Satellite Tv Providers Provider Name Locked
!!!!!!
- suzanne m N.
A

Rating
He got there when I requested (7:30 am) and got right to work.. Had it fixed in less than 2 hours and he also fixed my tv satellite connections (which I didn't know was problematic). Everything is working great now.
I have used Dish Net for over 15 years now and have always had good results with them and their techs.
- Mary B.
C

Rating
Was told on the phone I would have Internet service....and then after installing TV services, I found out they do not have Internet services in my area. Also, when it would sprinkle rain, there would be no service.
- Tessa C.
A

Rating
The appt was set up, they called to verify time the day before. The installer arrived on time, told me about how long it would take, told me the steps he would take. . We discussed where the disk would be located. We discussed where I wanted the cable to come through through the wall or the floor, where I wanted my computer locainstallation went smoothly. No surprises. I am very pleased.
- Carol C.
A

Rating
Rochester Satellite Tv Providers Provider Name Locked
went up on my roof and did a signal survey to find out what channels were available. We talked about several optionsthat were available. A written estimate was given to me. A
Rochester Satellite Tv Providers Provider Name Locked
antenna system was installed at a reasonable price. I am very happy with the quality of the product and the installation; very professional, experienced, and friendly.
- Roger C.
C

Rating
It was an extremely cold day, installer didn't seem to mind working in that type of weather, seemed efficient and did the work as quickly as possible.
In the process he knocked down an antique pottery bird bottle, broke that, didn't mention it. also when project completed he came to us with paperwork, indicated it was for his rating in order to be paid, did not even mention the fact that we were obligating ourselves to a two year contract @ $80 plus dollars! Had I known this prior we would have gone with another company
- John Q.
B

Rating
Very well overall. However they don't inform you that if you do not have a Cat5 outlet they do not install so they drill a hole in your floor. This makes the installation look unprofessional. Waiting to see if this new gateway holds up. We also have
Rochester Satellite Tv Providers Provider Name Locked
voice which drops calls some time or has back ground noise.
- Gary M.
A

Rating
This is the 3rd time we have used
Rochester Satellite Tv Providers Provider Name Locked
. He is always polite, answers our questions, and works efficiently. This move caused a challenge for him because the house is 3 stories and very high off the ground.
Rochester Satellite Tv Providers Provider Name Locked
found a way to get a temporary dish set up for us until we can get some trees cleared up. He spent a few hours going on a "treasure hunt" to find the previous cabling and getting cabling into the 4 rooms we want to set up with the Dish system. He is very committed to serving the customer and will do what it takes to get you hooked up. He will have to make a second trip out once we get the trees cut and was fine with setting us up with a temp set up until then. He also found a way to put the dish in an easy accessible location.
- Martin F.
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All Satellite Tv Providers in Rochester, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AK Security Solutions

29720 Quinkert St
Roseville, MI
Ak solutions was created in 2001 by melding years of multi-media and security experience with...

Cable TV Rochester

Rochester, Ne
We are local authorized dealer for the company.

COLUMBO'S COMPUTER REPAIR

773 Meigs St
Rochester, NY
Complete computer repair and tv installation/repair

Comcast Rochester

250 Cumberland St
Rochester, NY
Please feel free to call us anytime for any question about placing order or for the service.

Direct Sat TV - Authorized DirecTV Dealer

2300 Brighton-Henrietta TL Rd
Rochester, NY
Watch more and spend less with directv! subscribe now!

DirecTV

92 East Ave
Rochester, NY
Get cable tv service from directv, the premier satellite tv dish provider.

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX
Packages starting at just $19.99 per month. free $100 restaurant,com gift card with qualifying...

Dish Network Rochester

195 St Paul St
Rochester, NY
To get any more information about company call us anytime of day.

GVS Electronics

409 South Union St
Spencerport, NY
Have been in the electronic repair business for 30 yrs. and 15 yrs in the satellite sales and...

Install It Today - ROCHESTER

Rochester, NY
It's all about you. you tell us when to be there. don't settle for 4 - 6 hour wait times or...

Integrity Home Systems

197 South Avenue
Hilton, NY
Integrity home systems provides simple technology solutions for your home, cottage or...

Low Cost Satellite TV

461 Tyler Ct
Cottontown, TN

One Vision TV

Houston, TX
One vision tv installs and sells direct tv packages at a discount to customers

Radio Shack

2833 west ridge road
Rochester, NY
Consumer electronics retail store.

SUPERIOR SATELLITE VIDEO SYSTEMS, INC.

7300 PITTSFORD PALMYRA RD.
Fairport, NY
Superior satellite was established in 1985. our many years of experience allow us to provide...

The Home Theater Doctor LLC

1928 E. Highland Ave Suite
Phoenix, AZ
Roger spohn is the home theater doctor. i can help you get the most out of your home audio or...

Time Warner Cable Brockport

4776 Lake Rd S
Brockport, NY
We are local authorized dealer for the company.

Time Warner Cable Pittsford

1250 Pittsford Victor Rd # 220
Pittsford, NY
Its very easy to place order via phone. we are available 24 hours 7 days a week.

Time Warner Cable Rochester

71 Mount Hope Ave
Rochester, NY
To get any more information about company call us anytime of day.

Time Warner Cable Rochester

2620 West Henrietta Road
Rochester, NY
Call us now to place your order from local dealer.

Time Warner Cable Rochester

169 N Chestnut St
Rochester, NY
Call us now to place your order from local dealer.

Time Warner Cable Rochester

195 St Paul St
Rochester, NY
Place order with loca authorized dealer of the company in your town.

Time Warner Cable Rochester

Time Warner Cable Rochester
Rochester, NY
Call us now to place your order from local dealer.

Time Warner Cable Rochester

Rochester, NY
Call us now to place your order from local dealer.

Time Warner Rochester

177 St Paul St
Rochester, NY
You may place order anytime from 24 hours of 7days a week with us.

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