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A
"I have been with
for 11 years now. Their customer service is second to none and they understand my needs well. The guy that came out to install" the equipment was very knowledgable and explained everything to me in detail and wasn’t in a rush. They have a broader band signal which gives better picture quality. They are always friendly and helpful. As far as
providers I would recommend them above any others.

-James D.

A
"we've used them several times in the past few years to move, we've moved three times in the past four years. Every time they came they did everything they" said and more. Every time we had a problem they fixed everything and then more, which I can't say about too many companies. They usually have a free give away with time of channels I am interested in.

-Jeffrey A.

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Local Articles in Rochester

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

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Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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Are you planning to install a satellite dish at your home? It can be hard to determine which company to hire. Consider the following tips for hiring a provider.

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Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Satellite Tv reviews in Rochester

F

Rating
I have trashed the mail from Convergent and I don't answer or return their calls. I would like Dish off my back and I refuse to pay for a bill that isn't mine. I have sent a letter to all three credit reporting agencies asking that they remove "
Rochester Satellite Tv Providers Provider Name Locked
" from my reports.
- Richard E.
D

Rating
In
Rochester Satellite Tv Providers Provider Name Locked
of 2012 we signed up for
Rochester Satellite Tv Providers Provider Name Locked
. When they installed the dish on our roof they told us if we cancelled our service with them they would remove the dish from our roof and take care of the necessary repair(because they sink big lag screws in your roof to hold the dish on). Today we cancelled our
Rochester Satellite Tv Providers Provider Name Locked
service because in three billing cycles our bill went from 71.00 to 89.00 to 99.00. When we canceled they told us that they no longer remove the dish from customers? homes. They gave me these reasons. We don't have the manpower, some technicians did not preform the work properly and roofs leaked (that's nice) and last but not least, I guess we really can't give you a solid answer why we don't do that anymore. So for a truly bad experience both in programming and customer service I highly recommend DIRECTTV.
- Mark H.
A

Rating
Ed and
Rochester Satellite Tv Providers Provider Name Locked
were OUTSTANDING! They listened to my requests, provided advice, and did a great job. They "buried"all the wiring in the walls, and even vacuumed when they were done.
- JACK N.
A

Rating
The gentleman from DISH showed up at the designated time and after looking at the house and verifying exactly what we wanted he gave me an estimated time to of completion of 4 hours. He set to work and this was in the evening so it got dark after about an hour. He had a light but I felt bad for him so I ran him a cord with a spot light to help out. He was very appreciative. Whenever he encountered a situation such as to having to drill a hole in the wall, roof or stucco he made sure to ask my permission which I thought this was very nice as I have never had any one before be concerned about how I may feel about what they were doing to my home they just did it. I think the darkness slowed him down a little but after 5 hours he needed to check the connections but we didn't have the TV's in the rooms they were still in the garage from the move. He actually carried them in the house for my daughter and I and two of them were the older large heavy ones. Wow how nice was that. He showed us how everything worked answered all our questions and cleaned up after himself. He ended up
Rochester Satellite Tv Providers Provider Name Locked
there about 6 to 6 1/2 hours. Long past the time he was due to be off work but he was not upset and took his time to make sure were were happy with the job and understood the system. We were truely impressed. I wish there were more employees like him these days. We sent a nice letter to DISH regarding his service.
- Renee R.
A

Rating
I called Kirill on Monday and he was able to come out on Tuesday. He didn't just come out and install the antenna and leave. He could have, but, instead he advised me on how the best configuration of my new TV viewing and internet options. Kirill also provided me with flexible options for the future should I decide to back to cable. He labeled all the wires and outlets so I wouldn't have to guess if the outlet was antenna or cable. I would highly recommend Kirill and MCS to anyone that has satellite, antenna or cabling needs.
Rochester Satellite Tv Providers Provider Name Locked
S.
- Steven S.
F

Rating
They must be desperate to squeeze the last possible dollar out of dissatisfied customers. This is what I experienced…
**over an hour and 40 minutes on the phone just trying to notify them that I was cancelling and switching providers (I was completely paid up, a month in advance);
** transferred to 3 different "specialists";
**placed on hold twice, and disconnected once - total wait times on hold 31 minutes;
**repeated efforts to offer "free" temporary programming to keep me as a customer;
**and bad-mouthing other providers, which I already told them was useless, since the installers were already almost finished installing Direct
Rochester Satellite Tv Providers Provider Name Locked
,
**and then, finally, I was told by a rather rude young man that if I really wanted to switch, I would be charged $10.00 ea. for boxes and labeling for each separate piece of equipment (I would need 5 separate boxes for 2 hoppers and 3 joeys),
** OR I could DRIVE to
Rochester Satellite Tv Providers Provider Name Locked
Paso (from Granbury, Texas - an 8 hour drive) to drop them off myself (supposedly the nearest
distribution center).
I told him that I would arrange to send the equipment on my own without their boxes, and he grudgingly agreed that I could do that and gave me the address in
Rochester Satellite Tv Providers Provider Name Locked
Paso. He also admitted, after being prompted to do so, that I did indeed have a credit coming from them for the unused portion of this month (I had direct auto pay with a credit card, and have had for nearly 3 years.)
Then, after I told him I would arrange to get the equipment to them myself, without paying their return fees, he told me I'd better do it fast, because they would charge me between $30.00 and $290.00 PER PIECE of equipment if they didn't receive it within 30 days. REALLY?
The retailer/installation company that installed the Dish equipment had already told me that they would take care of sending the equipment back to Dish for me, and had already picked up the equipment (at no expense to me). Then, just moments after my phone conversation with the rude young man from Dish, I received the following email:
From: DISH [mailto:dishnetwork@dishnetworkmail.com]
Sent: Saturday, January 17, 2015 12:58 PM
To: xxxxxxxxxx@gmail.com
Subject: You have cancelled your DISH service

Account Number: xxxxxxxxx
Rochester Satellite Tv Providers Provider Name Locked
xxxxxxxxx,
You have cancelled your DISH service. Per our conversation, a return fee has been added to your DISH account
for each box required to return your equipment.
We appreciate your business and hope you will consider returning soon.
If you did not intend to cancel or change your mind, please call 800-333-DISH (800-333-3474).
Thank you,
DISH
So very frustrating and unnecessary, and a waste of time for me AND for them. What a way to treat customers who have been with them for years. I certainly hope they don't expect any of us to ever use their service again. IF this is even legal, or in the fine print somewhere (I haven't found it), it is extortion and should be exposed. With all the unhappy customers out there right now, they need to be aware of what to expect, and get ready for a fight. I have already spoken to my credit card company, removed my card and withdrawn it from auto pay on their website. It is important to do that BEFORE you notify them that you want to cancel, because they shut down your online access to your account information instantly after you speak with them. Fortunately, I had already pulled the info.

I think a lot of folks would be livid if this happened to them. Very bad, unethical, and possibly illegal practices. I'll leave it to you to check that out.
- Janice S.
A

Rating
See above
Angie's List -please contact me about your practice of aggressively pursuing reviews that were begun in error, and how a member can cancel a review.
- Mary J.
A

Rating
They let me know that the coupon was needed.
Rochester Satellite Tv Providers Provider Name Locked
went above and beyond the call of duty . He learned how the system worked and did a great job.
- Cheryll K.

All Satellite Tv Providers in Rochester, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AK Security Solutions

29720 Quinkert St

COLUMBO'S COMPUTER REPAIR

773 Meigs St
Rochester

Comcast Rochester

250 Cumberland St
Rochester

Direct Sat TV - Authorized DirecTV Dealer

2300 Brighton-Henrietta TL Rd
Rochester

DirecTV

92 East Ave
Rochester

Dish Network Rochester

195 St Paul St
Rochester

GVS Electronics

409 South Union St
Spencerport

Integrity Home Systems

197 South Avenue
Hilton

Radio Shack

2833 west ridge road
Rochester

SUPERIOR SATELLITE VIDEO SYSTEMS, INC.

7300 PITTSFORD PALMYRA RD.
Fairport

The Home Theater Doctor LLC

1928 E. Highland Ave Suite

Time Warner Cable Brockport

4776 Lake Rd S
Brockport

Time Warner Cable Pittsford

1250 Pittsford Victor Rd # 220
Pittsford

Time Warner Cable Rochester

71 Mount Hope Ave
Rochester

Time Warner Cable Rochester

2620 West Henrietta Road
Rochester

Time Warner Cable Rochester

169 N Chestnut St
Rochester

Time Warner Cable Rochester

195 St Paul St
Rochester

Time Warner Cable Rochester

Time Warner Cable Rochester
Rochester

Time Warner Rochester

177 St Paul St
Rochester

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