Rochester Internet Service Articles

Internet Service reviews in Rochester


Unwilling to negotiate a lower price when special offers expire.
Do not offer many specials to existing long term customers.
- James L.

I lately had some connectivity issues and I called customer service. Very friendly and supportive. Wait was a bit longer though.
They scheduled a technician visit.
Technician came on time, called twice to confirm. Was very courteous and friendly. Told me the wire was chewed by a squirrel probably. Replaced it. Everything works great again.

I wouldn’t recommend them right now because I am having trouble for two weeks now. I have been using them from the last 2 years. My computer has been up and down, driving me nuts and it still hasn’t been fixed yet. I called them last Friday for the second time and they said they were having problems with the router. From the last two years they were fine but this is the first time I am having trouble with them.
- Marge S.

I spend way too much with them. I am not too satisfied with them. The Internet is not as speedy as they promised. The only reason I have the landline phone is because of my alarmed service. The cable is overpriced and it keeps going up. They have all these mystery prices. The only reason I got the cable was for news, but that may not be enough to keep me. I may switch the satellite. Sometimes they give that big four to five hour gap. I will continue using them if their prices come down. Currently, I am not planning to go with them. It is ridiculous that their prices keep going up. The problem I have with them is the problem, which everybody has. .
- Lisa H.

I have been using their services for about ten months now. It is good. It meets our needs. The installation went smoothly. They are very responsive to any problems.
- Robert F.

Frontier initially responded quickly and sent out a rep to activate the phone line. However, my modem was supposed to arrive separately in the mail and didn't show up. After about a week and a half, I called and was told to wait longer. After another week or two, I called and they said they would send another modem. A few days after that, I received a bag of DSL filters in the mail, but still no modem. I work from home and absolutely need internet, so at that point, I decided to go with another provider and called to cancel the phone and DSL service from Frontier. After some discussion, where they at first refused to refund my money despite the fact that I got nothing but hassles from them, a manager agreed to give me a full refund. The next month, I received a bill with a credit for the full amount I had been billed up to that point, but unfortunately, the bill also contained new charges for the time period after I had terminated my service. After another long call where I explained that, as a non-customer, I shouldn't be paying for service, they agreed to zero out that balance. Then the next month, I received another bill for another month's non-service. No joke. I called again and went through the same process. Now it's nearly half a year since the debacle started, and a couple days ago, I actually received a collection notice from a debt agency they hired to get me to pay a bill I do not owe for service I did not receive. I actually started laughing out loud when I realized what it was; what else can you do at this point? I believe Frontier is the most inept company I have ever encountered.
- John B.

Moved into a new house and needed internet set up. The TWC technician came out and sorted through the mess of cables that the previous owner left behind. The tech climbed up the pole to test the internet speed, and then came into the basement of the house (where the cable entered) to remove the 2-way splitters and attach a F-F connector. He explained that doing so increases the signal strength from TWC, allowing us to get higher speeds. He then told me to perform a test from to confirm that I was really getting the promised internet speeds.
- Alex M.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Internet Service Providers in Rochester, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amalgam Web and Media

Rochester, NY

Amazon Business Services

41325 clear water way
Austin, TX

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Cable TV Rochester

Rochester, Ne

Chicago B2B Services

Hanover Park, IL

Clear Internet Sales

271 Greece Ridge Ctr Dr
Rochester, NY

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast Rochester

250 Cumberland St
Rochester, NY

1625 Lakes Pkwy.
Lawrenceville, GA

Creative Concepts

1741 Turkhill Rd
Fairport, NY

DAC Group

1600 Chase Square
Rochester, NY

Design By Nur

1034 SE Linn St
Portland, OR

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Rochester

195 St Paul St
Rochester, NY

415 County Road 8
Farmington, NY


7401 Summerhill Road
Boston, GA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA


Rochester, NY

Homemade Design

41 Monument Ave
Boston, MA

Integrity Home Systems

197 South Avenue
Hilton, NY

IP Logic Rochester

160 Linden Oaks
Rochester, NY

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

KNR Computer Service, Inc

P. O. Box 354
W. Henrietta, NY

MKProgramming LLC

Webster, NY

My Design Agent

3281 Fairway 6
Macedon, NY

Netsmartz Emarketing Services

332 Jefferson Road
Rochester, NY

Netsmartz Emarketing Services

332 Jefferson Road
Rochester, NY

Nijef Electric Inc.

155 Evergreen Rd
Brockport, NY

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA


86 Maplehurst Rd
Rochester, NY

Siberian Hosting

191 Whitney Road
Penfield, NY

Smart Ideas

2147 W Isthmus Loop
Mesa, AZ

Swan Falls Technology, LLC

1028 N Pyrite Pl
Kuna, ID

Switch It Up Designs

Crestfield Drive
Rochester, NY


12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

Time Warner Cable

71 Mount Hope Ave
Rochester, NY

Time Warner Cable Brockport

4776 Lake Rd S
Brockport, NY

Time Warner Cable Pittsford

1250 Pittsford Victor Rd # 220
Pittsford, NY

Time Warner Cable Rochester

71 Mount Hope Ave
Rochester, NY

Time Warner Cable Rochester

2620 West Henrietta Road
Rochester, NY

Time Warner Cable Rochester

169 N Chestnut St
Rochester, NY

Time Warner Cable Rochester

195 St Paul St
Rochester, NY

Time Warner Cable Rochester

Time Warner Cable Rochester
Rochester, NY

Time Warner Rochester

177 St Paul St
Rochester, NY


Rochester, NY


156 Mushroom Blvd
Rochester, NY

Webb Design

PO Box 690661
Tulsa, OK


11810 Parklawn Drive
Rockville, MD

Join Angie's List to get the best local reviews in Rochester.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a High Speed Internet Service
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money