Red Hook Plumbers

in Red Hook, NY

Plumbing Reviews in Red Hook

A

Rating
Everything went very well. Had a bit of trouble getting work scheduled due to large amount of emergency calls he received (it was dead of winter, during a heavy cold snap. Lots of frozen pipes). He worked efficiently with great care for the cleanliness of my home. Dealt well with my nosey dog. A few small problems (not related to his work, but rather the equipment) were dealt with quickly at no additional cost. A very poilte, friendly plumber.
- anthony D.
F

Rating
On the morning of 8/14/13 we woke up to a large mount of water in our basement. After clearing out all the items and cleaning/drying the floor we could not figure out where the water had come from. That afternoon after work we decided to turn on a couple faucets at once and realized that the water was pouring out of the escape valve by the main septic/black water outflow pipe. The problem was only with high volume flow like a shower not slow volume like flushing a toilet or using the sink. We are members of Angie's List so we decided to call
based on their good standing. WHAT A MISTAKE!!!!!!
At first all seemed well -
the technician arrived promptly, was courteous and seemed well informed. We informed him that we have lived in our house since 2009 and the septic had not been pumped since 2007 - it is just two of us and an 1000
tank so we explained to him that we wondered if our tank was full. We went out in the yard and gave him the land survey map of the property that indicates were the septic tank is and the leach field. He could not locate the tank - he was only poking the ground looking for it out by the leach field - never close to our home. (Now we know that by law, new construction has to have a septic tank within 20 feet of the home - he never even looked there!) After not finding our tank in order to open it and tell us if it was full, he proceeded to open the main septic outflow cap in the basement. He inserted a snake about 10 feet in and immediately said it was getting "bound up" and that he needed to look with the camera. He told us that the camera was an additional $500 but that he would not charge us. That seemed wonderful. He inserted the camera and showed us "large roots in the pipe" with standing water beyond them so he could not look any farther. He then proceeded to tell us that our whole yard needed to be dug up with machines and the entire pipe replaced. The quote for this work was just shy of $5000 and could be started in the next couple days. The quote included up to 20 feet of pipe replaced, but he stated that it could be a lot more depending on how many feet of pipe were affected. (Now, knowing what we know, there is no way it would be more that 20 feet because of law) We were devastated. He said he would try to snake again and establish us some sort of flow so that we could at least flush toilets minimally for the next couple of days - no showers though.
He then insisted that I pay a 50% deposit for the 5K estimate in order for him to be able to inquire about scheduling the following morning - this seemed very abnormal to me. Luckily I refused and said that I only felt comfortable paying a deposit if I knew when the work could be completed. He left and said he would call us in the morning with more information. We couldn't sleep once he left. Something seemed amiss - How could roots just suddenly obstruct flow? How could we need to dig up our yard without first checking the tank to see if it was full (it had not been pumped in 6 years!)? How did he know where his camera was in relation to our septic tank - he couldn't find the tank outside?
The next morning while waiting for
to call us back, I called a local plumber in the area that was also recommended on Angie's List. He waned me on the phone that
is FAMOUS for this SCAM! They come to your house in the night - tell you the snake is bound up - use the camera to "prove it" and then quote thousands of dollars to dig everything up and replace it all. My suspicions were now starting to seem justified. I asked this plumber if he could come in the next few hours to give us a second opinion - he obliged.
When
from
called later in the morning and said that they couldn't get the "DIG TEAM" here to our house until Friday morning I said that for now I would pass on scheduling the service because this was an "urgent matter" and I needed to get it fixed that same day. Then it got really shady -
proceeded to tell me that he would CANCEL the scheduled work that the team had on the books for that day (Thursday) so that the Dig Team could come to my house the same day. I told him that I didn't feel right cancelling another customer that was in a similar bind as myself just for my own benefit - that did not seem like good practice to me!? He then told me that ours was a "BIGGER more costly job" and that they didn't want to loose the work - WOW!!!!! Now I knew I had done the right thing - this was very poor business practice and was starting to seem very unethical! I politely declined and said I would call back if I had trouble finding someone that could come that same day.
Bill, the local plumber, arrived a few hours later. He immediately found the lid to our septic tank and dug WITH A HAND SHOVEL for a few minutes. The tank was a mere 10 feet from our house under some a few inches of mulch in the landscaping bed! He informed us of the
of 20 feet from the house law. The tank was full to the brim! and had some small roots in it where the pipe enters the tank from the small decorative bushes that are planted over the tank on the mulch bed.
Turns out that
the night before had his snake and his camera IN OUR SEPTIC TANK - the 8 or so feet of pipe that we have is in perfect shape- no blockage - no tree roots - no damage. We simply had the septic tank pumped out on Thursday and used a shovel and rake to remove the hair like roots from the entrance of the pipe to the tank.
How can this be!!!!????!!!!
was going to come to our house - dig up our leach field b/c that is where they thought the tank was! - charge us $5000!!!! AND WHAT THEN!!!!!!!???? WE JUST NEEDED OUR SEPTIC TANK PUMPED!!!!!! The estimate that
gave us didn't even mention the septic tank!! Were they going to check it first? At least try to find it? See if it was full? Even if our pipe would have needed to be replaced no heavy machinery was needed - a
shovel removed the inches of mulch and soil that were in the way!
I would not recommend
to ANYONE - buyer beware! I am also contacting the Better Business Bureau and the NY consumer protection board. These people are trouble and scam artists to boot!
- Andrea S.

Red Hook Plumbing Articles

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All Plumbers in Red Hook, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A PLUS HANDYMAN SERVICES

PO Box 246
Hopewell Junction, NY

A. Salerno Contracting Corp.

P.O. BOX 526
Rhinebeck, NY

A.H.T.Plumbing and Heating Contractors

81 Westwood Ave
Ellenville, NY

ABC plumbing and mechanical

11 friendship lane
Red Hook, ny

Absolute Shower Doors

949 New York 376
Wappingers Falls, NY

Advantage Plumbing & Heating

9 Dover Ct
West Hurley, NY

AIM Green Construction Services LLC

50 Homer Place
Poughkeepsie, NY

Al Schwegler Construction

P.O Box 31
Bloomington, NY

ALL ABOUT CONSTRUCTION, INC

85 GRAND ST
Kingston, NY

AllPride Construction Inc.

Wappingers Falls, NY

Always There Home and Office Repair

44 Morehouse Ln
Red Hook, NY

Ameri Tech Concepts

Wappingers Falls, NY

Ames Construction

89 Cardinal Rd
Hyde Park, NY

Appliance Pro

240 Lily Lake Rd.
Highland, NY

Appolo Heating and Air Conditioning

95 Airport Drive Suite 1
Wappinger's Falls, NY

Appolo Heating Inc

868 Burdeck St
Schenectady, NY

ARTISAN CONTRACTING

1039 MILTON TPKE
Clintondale, NY

Aseproc Constructions

218 Osborne Hill rd
Fishkill, NY

Basement Systems Of New York

P.O. Box 524
Bullville, NY

Bath Fitter

1 Charles Blvd
Guilderland, NY

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