North Tonawanda Water Damage Restoration Articles

Sample Reviews

F

Rating
I will not bore you with all the details, but will tell you the things I have witness's to. My contractor had to finish what
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
was to do. I had to pay
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
who demanded all the money, and put a
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
in my home. Paying was cheaper advised my lawyer. I paid a contractor after weeks of waiting, and
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
for the same jobs! No response when I called the business.
Sand bags and a drive way and yard with more trash were left for me to clean up, even after I mentioned, via phone, that the job was weeks over due, and builders were waiting. They didn't show up.
In addition, and more hurtful than the above, was the issue of many things being taken during the day while they were here doing initial clean up before demo. I must tell you that it is critical to get a receipt for all the things the business takes, before they drive off with it. I asked for a receipt many times and have the e-mails still! Some of your things will be gone, even outdoor furniture not touched by fire or water damage, that you simply discover while walking around! You may never see these things again, and they will deny having knowledge of any items. They asked me to prove it! I lived across the street and was here every day so I know.
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When I did not choose
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
to build my new home, the response was anger, scare tactics, manipulation, and hostility. I have witness to this.
There was much more to this story. However, I will close by saying. that I am glad that truth about business's ,can offer, in a small way, protection for the next naïve trusting sole.
- MARIE A.
A

Rating
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
responded right away when we called after the washer flooded, 9pm on a Friday night. He was out first thing the next morning (to save us some $) to do demo and set up fans/dehumdifiers and also tried water extraction to save the wood floor which unfortunately wasn't possible. Because the issue was created by a 3rd party contractor, there was some discussion and justification with their insurer, which he handled for us and was a great advocate so we were paid for all required repairs. He spoke clearly and intelligently about what we should expect during the drying and recovery process and patiently answered my questions. Estimate was easy to understand and every change in the repairs scope was reflected quickly in an updated quote. His subcontractors for the repairs were pretty good, but we had a few mixups about start time for the work, depending on the day. Generally, a good experience and he handled the panic immediately after the flood like a professional. Clearly he has done it before!
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
on his team was good as well and they are focused on the customer, particularly when it comes to dealing with the insurance underwriters.
- Brian R.
B

Rating
They did good work but was estimated to take under two weeks and took almost 2 mths. Seemed to be part time project for them. Also seemed they never initiated communication always had to call them and ask what the delay was. However always responded to calls and texts promptly and were professional and personable
- frances B.
A

Rating
Overall the project went well, but it took longer than I expected. They are very busy, and the work could not begin until mid August. The estimate also took a bit longer than I would have liked. CRS has a great team. They have damage mitigation teams who come out to deal with the water immediately. Those were paid for directly by the insurance. Then the insurance company estimated the additional repair costs and cut me a check, less the deductible. Then CRS came out and did their own estimate which came in very close to what the insurance had paid. They were not the cheapest, but I felt better dealing with a company that handles water damage than a general contractor or builder. Once I authorized the work it took about 4 weeks to get a slot in their schedule. A demo crew came in to remove the tile. A couple of days later the tile crew came in to install the new tile. CRS uses one tile retailer and a tile contractor who assisted with choosing the tile and grout. It took 3 days to install the tile. Then the downstairs ceilings were painted. Then the toilets were installed. Then the upstairs painting was done and finally the carpet work.
Overall I was happy with the work. There were some issues with the wall paint staining the ceiling in the bathroom and CRS took care of it by repainting the entire vaulted ceiling for free (which was not part of the contract). There was also a chipped tile to the shower that happened during the demo and CRS took care of replacing that. I had a punch list of about 6 items and CRS took care of them promptly, with no questions asked.
Again, I am very happy with the professional staff and their willingness to do what was necessary to achieve a quality job. I would use them again.
- Ian S.
A

Rating
The work was done well although it took awhile to schedule and almost a week to put a roof on a 1000 sq ft house. This is a restoration company with lots of insurance work, so roofing isn't their No 1 job. But I had the roof inspected, and the report said it was a good quality job. I must give extra kudos because when I had running water coming in my living room, they came out and fixed it temporarily ASAP. The office staff, managers and workers were all super courteous.
- Scott H.
F

Rating
Nordic provided us with an estimate in a reasonable amount of time.
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
Rossnagle, the estimator, was good to work with. This is where the good part ended. When we reviewed the contract that Nordic provided us, there were a whole list of items/clauses in the contract that were either not applicable or one-sided. we spoke with the office manager and they essentially came back after speaking with the owner (
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
) and said that you can either sign it but if you are asking for changes "it is not worth it to us". Had the owner,
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
called and made a genuine effort to work with us to resolve our concerns and get to mutually agreable language, that would have been the norm in a customer centric world. However, this experience just exemplifies, why this industry continues to sadly suffer in its reputation. A
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
example of one of their many clauses in the contract is that a sub-contractor could have the right to put a
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
on the house. This should not even be required as Nordic is the general contractor. A second one is limiting any claims against them to only 12,000, less than 50% of the value of the work. I'd strongly advise reviewing their agreements and business practices carefully before you decide to sign on the dotted line. The final kicker - all the references they gave me were from 2011; half the numbers I called yesterday were no longer active. To be fair, they came highly recommended but we were very disaapointed with the way they approached the enaggement.
- Monica S.
A

Rating
Met with
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
about my garage that got some water in the storm. He was on time, very thorough and knowledgable. He ended up recommending a few things I could do myself and some preventative measures
- Jane K.
N

Rating
December 31, 2012, things were just beginning to settle down after our annual family holiday get-together. My son and his family had left for home that morning, one daughter and her family were at home preparing for New Year's Eve, and my house was relatively quiet with only my younger daughter her husband and small son still here. She and I were in the kitchen about to fry something when all of a sudden she shouted "GREASE FIRE!" The fire alarm went off and she got everyone out of the house. I tried to contain the fire first with a heavy towel, then a fire extinguisher and finally I turned a large soup pot over it upside down on my way out. All this happened in the two minutes between the fire alarm and the arrival of the firemen. Before the firemen left, I had already been visited by two "vultures" who just happened to be in the neighborhood and wanted me to sign a contract for their company to do my restoration This made me feel very vulnerable as a widowed older woman. The next day, my son-in-law put me in contact with a restoration company he knew to be reputable. That is where my luck changed. These were some of the nicest people I'd ever met. A few days later they recommended I use
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
and
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
for my renovation, which by this time had become far more extensive than I had ever imagined. From my first meeting with
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
, I was put completely at ease. It was as if I were working with my father or my most trusted best friend.
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
had my best interest in minds and I was comfortable throughout the three month experience. His ability to work with the insurance company alleviated a lot of stress.
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
and every single subcontractor were clean, neat, courteous, punctual, polite, and treated me as if I and my job were the most important thing they had to do.
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
told me in the beginning I would be happy with the final product and I can say without any reservations, "I could not be happier!" I guess the best advice I have for someone considering
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
is "JUST DO IT!!!" I would not hesitate for an instant to recommend them to my family or friends or to use them again myself..
- Lynn G.
A

Rating
I have to say that my initial impression was wonderful. I went from being extremely apprehensive of going with a big company like this to feeling very at ease.
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
was extremely professional and polite. He was thorough and I have confidence in the job they will ensure is done. I was a little surprised by the couple of negative responses on Angie's List b/c I use Angie's list frequently when I need service done. So, I thought I'd go ahead and at least share my initial opinion. I will update once we move forward as to how things go as we progress. For now though, I feel blessed to have found this company.
- leslie A.
D

Rating
They arrived that day, removed the water-damaged square of ceiling from my family room, put some plastic over the hole, cleaned up the mess, and left. It took the two employees around 40 minutes altogether. $700 for this was a bit steep, but they didn't come out until around 5:30PM if I remember correctly so perhaps some of the cost was related to being after hours.
A few days later someone came out and quoted out the work to repair the interior of my home. The total cost for this was quoted at $3,000. Keep in mind we're talking about maybe a 4x4 hole in my ceiling. This price seemed exorbitant to me, but I wasn't really worried about interior repairs while I still had water potentially causing more damage from my roof.
The company did not work with my insurance, and instead let them come out unaccompanied. Of course, the claim was denied.
I then proceeded for a couple of months to ask them to come determine the issue and quote out the work that needed done. Despite a multitude of calls, my requests were ignored. Finally, when I called the main office and inquired as to why I was being completely ignored, I got a call back. The gentleman I spoke to said he felt bad to charge me if the leak was from a pipe boot and offered to have his roofer just come out and do that for me directly for cash. I accepted, the roofer came out and did the job, and I paid him. The leak continued.
I then called
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
back multiple times and got no response. I emailed the gentlelman at
North Tonawanda Water And Smoke Damage Specialists Provider Name Locked
and he didn't respond. Finally, I gave up.
It's been several months now and I still have a hole in my ceiling and a leak in my roof.
- Dustin M.
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All Water And Smoke Damage Specialists in North Tonawanda, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A+ Contractors of WNY LLC

3840 E ROBINSON RD
Buffalo, NY
Committed to providing quality for our clients, we’ve built a solid reputation with our team...

ABS Foundation Services Inc

765 East Ave.
Hilton, NY
Abs foundation services, inc. is a locally owned foundation repair, basement waterproofing,...

Allensbc.com

1077 Canary Ave
Yorkville, IL
Inside or out, blackened over time or in a disastrous condition, sodium bicarbonate cleaning...

B-DRY SYSTEM

785 HARDING AVE
North Tonawanda, NY

Buffalo City Living, LLC

71 North Park Ave
Buffalo, NY
Buffalo city living, llc offers the best in buffalo property management, maintenance services,...

Cahaba Scapes

2130 11th avenue north
Birmingham, AL
We offer a full scale of all outdoor improvements, from simple lawn care to complete landscape...

Carpet Star

57 Glor Street.
Buffalo, NY
At carpet star, we're focused on customer service and satisfaction. we have over 8 years of...

Comprehensive Mold Management, LLC

291 Buell Rd
Rochester, NY
585.235.6182 | 315.317.4536 | 716.225.5917. we are an a+ rated bbb accredited business that...

Crossley Construction & Repairs

Lockport, NY
All phases of home improvement

Delta P Incorporated

88 Franklin St
Buffalo, NY
Locally owned & operated punctual staff guaranteed upfront price estimate licensed...

Disaster Relief Inc.

3515 Brown St
Collins, NY
Disaster relief inc. was started in 1998. at that time there was only one employee, owner bob...

EMPIRE RENOVATIONS

220 WENDEL AVE
Buffalo, NY
Full home remodeling and renovations.

ENVIRO TECH

PO Box 29
Victor, NY
50 employees. uses subs. charges a flat rate. no travel charges. no service charges.

Enzyme Life Sciences

129 Southern Blvd
Albany, NY
We provide mold cleansing by applying an, enzyme based, multi-enzyme blended solution. we are...

Friendship Remodeling

6029 Ridge Rd
Lockport, NY
Hi everyone! as in many other fields which require special skill sets, all contractors are not...

FRUEHAUF ASSOCIATES INC

66 Fenwick Rd.
Tonawanda, NY
Fruehauf associates is a full-service general contractor and remodeling company.

Green Genie Environmental

65 Treebrooke Ct
Williamsville, NY
We are an all natural cleaning company specializing in carpet cleaning that is dry in an hour,...

Handy Andy's Detailed Cleaning

1280 Brighton Rd
Tonawanda, NY
Handy andys detailed cleaning is a residential janitorial service. unlike a maid service handy...

INVESTOR'S SERVICE COMPANY LLC

4939 Lockport Rd
Niagara Falls, NY
We manage, collect rent, perform maintenance, provide 24 hour emergency services and meet all...

Ivy Lea Construction

440 Northwood Dr
Buffalo, NY
In the past 25 years, ivy lea construction has become the leading full-service remodeling firm...

KEVIN WING PAINTING & WALLPAPERING INC

1393 Saybrook Ave
North Tonawanda, NY
Wing painting & wallpapering is a full service professional contractor. we are fully insured...

McGreevy Construction

33 Livingston St
Buffalo, NY
General contracting

New Frontier Construction LLC

43 Pennsylvania Ave
Lockport, NY
New frontier construction llc is a family owned and locally operated business that serves...

Niagara Building Systems

Pendleton, NY
Niagara building systems is located in lockport, new york. we specialize in additions,new...

Overseers

8 Casey Rd
Mc Donald, PA
Never a deductable . claims specialist.

PK'S PAINTING

440 Homestead dr
North Tonawanda, NY
3 employees. no subs. cost determined by the job. no travel charges. no service fees. no extra...

Polizzi Home Improvment, LLC

43 Hammerschmidt Ave
Buffalo, NY
With over 15 years of experience in many areas to include interior and exterior painting,...

Pro Restoration Co

PO Box 4252
Bethlehem, PA
Full construction service, can work with all major insurance

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA
Proclaim is one of the fastest growing public insurance adjusting firms in the nation because...

PuroClean

3689 California Rd. Suite 7
Orchard Park, NY
When property damage occurs, puroclean is driven to provide an unmatched service experience...

Rainbow International of Buffalo

64 Comet Ave
Buffalo, NY
Whether facing water, fire, smoke or mold damage, people need help and they need it fast. home...

RJM Contracting

1604 East Delavan Rd.
Buffalo, NY
Rjm contracting is a small, privately owned home improvement contracting company. operating...

S&A DEBRIS REMOVAL

171 Schwartz Rd
Lancaster, NY
We are a family owned & operated. we recycle as much as possible. we can clean up or out any...

Stanley Steemer Cheektowaga

2319 Genesee St
Buffalo, NY
Additional email - dsee@steemer.com. award winning. additional contact name - dale see.

Tri-Town Roofing & Construction Inc

66 Orchard Pl
Cheektowaga, NY
Where brains and brawn meet! we are a locally owned company providing quality service to home...

UTECH BASEMENT WATERPROOFING

3236 GENESEE ST
Buffalo, NY
Serving western new york since 1967. focus on quality and service. we have 15 employees. if...

WESTCHESTER AIR DUCT CLEANING INC

PO Box 206
Montrose, NY
Westchester air duct cleaning inc, is "westchester’s most respected air duct cleaning...

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