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North Tonawanda Water Damage Restoration Articles
When they relaid the carpet it wasn't tucked under the threshold in an area. I called and they came out very quickly to fix it.
The office is not good at returning calls which was frustrating and the price seemed high for what they did.
Overall it was good service. I would recommend them.
this point the experience has been so horrible it is time to share it so maybe I can protect others from this. This company is an absolute nightmare.
Calls often have slow response times.
This company has not been on time once. Often the workers either don't show up until we call to ask where they are, or they show up very late, 11 am and on more than one occasion, in the evening! Last night they arrived at 6:28PM.
On the day they were to begin to start the project they arrived around 2:30PM.
The following day, around 11:30AM.
Frequent No call/No show. An example is they were supposed to return to finish work not completed on 7/22. They did not show up or call. When we finally heard from them (we called them they, made no effort to contact us), they claimed it was because of the rain. They say this every time they don't make an appointment. However, they were due to show up on Tuesday. It rained on Wednesday. So, you missed the appointment because it was going to rain tomorrow?
The quality of work is abysmal. They removed all the old shingles and laid new ones as agreed, but they did not install the new ones in straight lines, they are wavy and there are exposed nails and there is a valley so a future leaks to watch for now.
On some work asked for in the front of the house they installed wood at crooked
They left trash on my roof and nails on the ground.
They had a wife keep showing up and hanging out in my yard and even my porch while her kids waited in the car for up to an hour. Unprofessional.
I went with these people because my insurance provider recommended them. I am calling my insurance provider to ask they do not suggest this company again and STRONGLY ADVISE ALL OTHERS TO NOT USE THIS COMPANY!
Roof replaced right over rotted wood in multiple places, they left the rotted wood. They also dented existing gutters leaning ladders. They did replace this and did a little extra work to tr and make it right. It was likely during this point they dented my car. They know they did it, but after a week of we will address this, I have no update of HOW they will address it.
They said they would fix it and left a bundle of shingles in my yard so long that when we finally moved it (no call no show during this time) the grass was totally dead underneath.
They dropped something on my car and said nothing hoping I would not notice.
UPDATE :Roof started leaking in a new place after their "work". Every time we call they say they will address it. But this is becoming meaningless after MONTHS of trying to get them to make this right. At this point I would not trust them to adequately roof a dog house.
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