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He showed up with a small dry/wet vacuum cleaner, a spray pump, - like the one you use to spray insecticide on your yard, brushes- one of them like the one you use to clean bathtubs,-very rough and abrasive- and a bunch of towels.
They didn't test to make sure they would not damage the fabric.
Not having the equipment, not only impact the quality of his labor, but on my particular case my piece of furniture. He asked if I was satisfied with the job and I pointed out the dirt that was still evident, and although he made an attempt to correct it, it was brushing the fabric and damaging even more.
At that point I asked him to stop, and his assistant dared to say "forget it, if she wants it for free" His assistant is a very rude man, which adds up to the customer satisfaction or the lack of it.
At that point I had already paid for the service in advance. They picked up their belongings and left without any word.
I did call my insurance agent to inspect for damage and coverage.
The hardest part was scheduling the appointment, I assume because they were busy with the big deal. Once it was scheduled, very easy, quick (got it back to me in a week), and pleasant people to interact with. And my rug looks great!
It is a big job and my kids and dog get the couch pretty dirty.
He even did a spot cleaning in my daughters bedroom.
Overall fantastic service and value.
I have recommended him to many others.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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