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C
"My experience was extractable. They are the only company I can use. I didn’t have much choice. It’s difficult to get an appointment. The one thing I"
’t like is they’re local reps. When she goes through the 1-800 numbers for service, the local reps won’t assist you. They are carrying their name but she has issues. She represents
but she can’t help me. They came when they said they were going to.

-Susan S.

C
"Salesperson promised 3 Mbps, but tech who installed it told us that's impossible and 1 Mbps would be
because we were too far from the" nearest hub. For use required by the university the speeds were insufficient. Even YouTube watching was choppy. We did speed tests ourselves. The
was 0.5 mbps for downloads and much slower for uploads. Cancelled the service immediately and went with an alternate Internet provider. Took a couple months to work out charges for the router, but that has now been resolved too (AT&T sent a refund check). I believe this is a failure of information flow within AT&T and its affiliates. The call center personnel are tasked with selling something that the infrastructure does not permit, but they do not seem to have that information. It was rare in our interaction with AT&T for anyone we spoke with to have immediate access to the entire service history.

-Kristopher M.

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Local Articles in New City

More than half of American households (52 percent) either don't have a landline or have one and rarely use it. (Photo by Hugh Vandivier)

Do you still need your landline phone?

Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Illustration by William V. Cigliano
Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

Angie's List
Alarms, Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring, TV Repair, TV Service - Cable, TV Service - Satellite

Whether you have cable TV, satellite TV, a landline phone or cell phone, you can save money by negotiating with your current provider or shopping around for another.

Angie's List
Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring

It's a common dilemma for today's parents: should i get my child a cell phone? Here are some tips to help you decide.

Angie's Answers

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Landline Phone Service reviews in New City

F

Rating
I was paying $73 a month for home phone and internet. They then raised the price to $76 this month and when I called they said I should've been paying $93 after my promotion. The phone service is fine, but half of the time, the internet doesn't even work right. They tried to get me to sign up for UVerse TV too but they got rid of Fox News so I'd have to pay $137 a month to include that station with the other channels. They are going to be send a technician out to today look at my internet problems. They said if it was my fault, they'd have to charge me, but if it was their fault, there wouldn't be any charge, so we'll see how it goes.
- Jim M.
F

Rating
Their prices just continue to rise non-stop while the quality of the cable service continues to decline. I get a lot of interruptions and a lot of break in service -- and the service has gotten worse over the past 6 months to a year. I just got a $37 increase. They don't have enough customer service reps -- everything is automated when I call in. The last time I tried to call, the system wasn't recognizing the prompts. I had a twenty minute wait when I called in. As big as they are, the quality of their reps are terrible. They have canned responses for everything you say -- and you can tell. It comes across as insincere. When I did get through, I got cut off twice. The biggest issue was that I called last month about my bill, and they made a commitment to lower my bill to where I was happy with it. They guaranteed me it'd be under a certain amount. When I called today to follow up, the rep couldn't find any record of my last conversation; they said they couldn't get it down to the previous person's promise.
- larry S.
A

Rating
I have generally been quite happy with Charter. The only serious problem I have had was a weak signal that made HD a bit dodgy, and occasional Internet issues. They fixed this with a line booster a couple of years ago, and I have had very few problems since. I am happy with my service. However, I want to drop back to a lower tier of TV service, not because I am unhappy with Charter, but because I don't watch enough movies to justify paying for the channels. I spend far more time on the Internet, and have only watched a handful of movies in several years. My biggest gripe is that I would like to be able to downgrade online, or through my TV. (You can UPgrade this way easily. I guess they don't want to encourage downgrading, which is understandable.)
- Allen W.
B

Rating
Their phone system works great, and other than bundling products I never use, I like it fine and would give them an "A" in all categories. The Internet is another story. There's nothing in particular that stands out, it is just a lot of little things that add up to a feeling that the only part of you they care about is your wallet, and they care too much about that. Responsiveness is spotty, call center knowledge is a bit worse, the system has these big surges in responsiveness, the wireless modem they sold me is prone to having its signal jammed by just about anything but they tell me that using any equipment other than their own will cancel the contract. The biggest problem is a constant need to upsell me to faster and better products and services. I've done that a couple of times and the experience has never been good. Their billing service is prompt about picking up the additional charges and is courteous but that is where the good news ends. There is nothing particularly bad about the rest of the service, but I don't earn a lot of money and I would expect better service for the roughly $90 I am paying for any other service. About the only thing going for
New City Long Distance Phone Companies Provider Name Locked
is that their only real competitor in the Twin Cities for residential internet is Comcast, which is awful in all regards.


- Paul O.
A

Rating
Geoff did a great job. My house is older with a lot of old wiring, and it wasn't immediately obvious how to accomplish the task. He took the time to figure it out and made sure everything worked properly before he left.
- Michael K.
A

Rating
I have been using
New City Long Distance Phone Companies Provider Name Locked
for our home phone for about 4 years now. The service is excellent. The only cost was the initial $150 to buy the unit, which plugs into our router and serves as a phone and answering machine. The call quality is very good. I only have two complaints: 1.) When we purchased the
New City Long Distance Phone Companies Provider Name Locked
, we paid a small fee (I think it was about $25) to have a cell phone number (that we had been using as a home phone) ported over to the
New City Long Distance Phone Companies Provider Name Locked
. That was never done. 2.) The "scout" unit that allowed us to have a second phone in another room quit working after about 3 years. But even so, I am very happy with the service, which doesn't cost me a dime after the initial purchase!
- Dayne I.
B

Rating
The installer arrived on time and was very helpful, and stayed later even though it was a Friday to be sure everything was set-up correctly. The installer was great. The service works well, although it goes down about once every other month and I need to de-power the main FIOS box and reboot. Comcast went down about once a year. When I reboot, it comes right up. I can't say for certain it's the FIOS box, it could be something in the router on my end.
New City Long Distance Phone Companies Provider Name Locked
sometimes offer deals online when I log it, but when I try to take advantage of it (e.g., $5 upgrade in speed for one year) it never works, and I call up
New City Long Distance Phone Companies Provider Name Locked
on the phone and they say, "oh, this special won't work for you because you don't have triple play", or something similar.
- Steven A.
C

Rating
The new service is no less expensive than the old service because of AT&T "bundling" policies. In essence, all plans end up costing the same and it would actually cost me MORE for Internet and TV if I opted to remove my land line. I would not use AT&T if I could help it, but I have a
New City Long Distance Phone Companies Provider Name Locked
and need to be able to
New City Long Distance Phone Companies Provider Name Locked
phone calls -- AT&T is the only provider that can still do this (for a fee, of course).
Most of the phone reps (with a few exceptions) are incompetent, and all of them lie outrageously -- this is NOT an ethical company and once your name is on a contract, all they care about is getting paid whether their service work as promised or not. Prior to AT&T I used Vonage for phone and DirecTV for TV and Internet. Never had a problem or a bill in excess of $100.
- Marianne E.

All Long Distance Phone Companies in New City, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

911 Communications

337 US Highway 46

ABC communication

1670 RYDER
Brooklyn

ABCERT Technology Services

20 North Finley Avenue

Alarm Tech Plus, Inc.

2424 Morgan Ave
Bronx

ALARMS BY TATRA

700 JANE DR

Amantel

21 Holly Road

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E

AT&T

217 Broadway
New York

AxvoiceInc

13th St, Brooklyn, NY 11235
Brooklyn

Baby Bear Construction LLC

18 Macculloch Avenue

Bergen IT

42 Henry St

BNCVoice & Data

10 New King Street
White Plains

Celerity Telecomm

1109 N 13th Terrace

divot communication

kime ave
West Islip

Eastern American Data/Voice, Inc.

35 Larkfield Rd
East Northport

efbhsnging

New York

Elite Restaurant Equipment

153 21st St
Brooklyn

First Call Communications

P.O Box 523
Bethpage

FlexKomUK

United Kingdom
New York

future voice & data

1075 bay ridhe ave

Gemini Rising

1809 N. Commerce Street

Genius Advertising and Print Agency

9000 Sheridan Street Suite

GlobalPhone Corporation

137 N. Washington Street

Globin Intercommunication, LLC.

1441 53rd Street Suite 1-G
Brooklyn

Greenwich Handyman

522 E Putnam Ave

Guardian Protection Svcs

174 Thorn Hill Rd

I P TELECOM GROUP INC

1177 High Ridge Road

Improcom Global Telecom

3022 Avenue U,
Brooklyn

Improcom Global Telecom

75 Broad St.,
New York

Intervision Corp.

244 5 avenue
New York

ITC TELECOM

1 South Main Street

JTech

701 Empire Blvd
Brooklyn

Long Island Repair Center

382-B ROUTE 112
East Patchogue

Marrtel Communications

200 Mamaroneck Ave
White Plains

Master Telecommunications, Inc

1375 Broadway
New York

Maximum Cabling Nyc

195 Nagle Ave
New York

Mazteck, Inc.

81 Church St

MONSTER TEES SCREEN PRINTING

PO Box 341068
Brooklyn

MSPNetworks

626 Rexcorp Plaza
Uniondale

NCYOM Technologies LLC

1767 Central Pk Ave
Yonkers

Ntech Solutions

300 Winston Dr. Suite 2101

NYSavesMoney

Massapequa

O S Telecom

355 S End Ave Apt 18L
New York

Ooma Inc

1840 Embarcadero Rd

QTS Innovations inc

296A Marireeton st
Brooklyn

Salvatech Solutions, LLC

25 Bailey Place
Staten Island

Sam Mobile Tech LLC

689 E Tremont Av
Bronx

SCARSDALE SECURITY

132 MONTGOMERY AVE
Scarsdale

Sidcom International Inc

4460 Monticello Ave 2
Bronx

SigmaVoIP, LLC.

980 POST RD E STE 3

SIGNIUS RSVP

24 W 39TH ST
New York

SOUND IMPRESSIONS

22 Bittern Dr
Nanuet

STAT Medical Answering Service

224 W 35th St
New York

SynapseIndia

Noida
Brooklyn

T&L Electric

26 Lenape Dr.

TecDsign LLC

91 Refy Ave

The Phonemen

163-37 130 th Avenue
Jamaica

TRANSFAST Remittance LLC

40 Wall Street
New York

TRISYS INC.

215 RIDGEDALE AVE

TTS The Technology Store

2287 Route 112
Medford

VEP COMPUTER SYSTEMS INC

1470 MONTAUK HWY
Mastic

Verizon

556 Route 17

VERIZON

514 BROADWAY
New York

Verizon

55 Us Highway 9

Verizon - West Islip

420 Montauk Hwy
West Islip

ZIPTECH Integration

888 Seventh Avenue
New York

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New City Zip Codes

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