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Jamestown Hardscaping Articles
Problems with quality control included: 1. Some minor surface damage to the base of the stucco where it met newly installed walkway was not repaired without my reminding the PM more than once that I expected the team to make the repair. Once the PM agreed, he applied patching material, which took only about 15 minutes of time. 2. After the installers supposedly had finished their work, I identified two stones that were chipped and needed replacing. The team should have examined them and replaced the stones without my having to make the request.
Serious breakdowns of project communication occurred, exemplified by the following: 1. During my initial phone conversation with the PM I had made a special request, which he agreed to comply with. It was to adequately protect the front door, which was adjacent to the concrete walkway that was to be removed. I explained that the front door was new and I wanted to have very sturdy protection that would guard against chipped stone or concrete from coming in contact with the door, and that ordinary paper would not be sufficient protection. The PM agreed with this request and said he’d make sure my request would be carried out. Yet, shortly after the team arrived, I observed them beginning to cover the door with a roll of paper that painters use to
The project duration (excluding sealing of stones) did not meet expectations. Originally the time estimated was two to three days and may be as long as a week. The actual duration was two weeks. The sealing of the stones was quoted (by the PM) as requiring two days—day 1 to apply sand, day 2 to apply sealer. Actual duration was 3 days—day 1 for the worker (sub-contractor) to start to apply sand and inform me that he didn’t feel good about applying sealer to stone that was as dirty as he felt it to be, in his “professional judgment.” He stopped his work and phoned to advise his boss of his recommendation to clean it before applying the sealer. Then the worker went home. He returned the next day (day 2) to clean the walkway, and the following day (day 3) to apply sealer. The PM was not present during the sealing. My communication during the sealing process was directly with the sub-contracting firm. I believe that the PM should have been more involved during the sealing phase of the project than he was.
The project went great. I special ordered a new color and
The guys at
Also, seal the deck, it makes such a wonderful difference in the color. Again, the work was amazing.
I can't wait to have him come back and do my driveway or maybe a walkway.
Anyway we had
So my advice is not even to bother with other quotes...these are the guys you want.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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