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Highland Well Maintenance Articles
The person who answered the phone listened to what issue we were having with our well.
They told me the scheduler was not in they would call us back.
They never did call us back.
I got the sense when speaking to them originally that they did not want the work. ...More /> Apparently I was correct. I do not beg contractors to do work for me, so I did not call them back.
I called another well service company.
They rechecked the electrical box again and checked the water filtration system. They said it was definitely a problem with the pump or the wiring in the well. They explained what they were going to do, and gave a heads-up on several things that it could be. They then proceeded to check and found it was a broken wire and bad/very old pump that needed to be replaced. They quickly wrote up an estimate, itemizing all costs, explained our different payment options clearly, told us how long the job might take depending on what they found (they even gave a minimum/maximum timeframe of the work to be completed), answered our questions and proceeded to go about their work replacing the items. Afterward, they gave us instructions on how to flush the system before we turned the water back on. We followed their instructions, then did the test they suggested to ensure that the water was clear, and we had water within the hour.
Great experience overall and better than any of the service providers we have used for our water system. We plan to call this company again in the future, should any additional problems arise.
They easily identified the problem as a crack in the well pump which later just broke apart--when it was out of the well. They quoted $1700 for a new pump, and $300 more for a stainless steel pump. The $450 already committed was included in this total, so for a new stainless steel pump, we'd owe them $2000. Tentatively, we OK'd this service then made a few phone calls to validate the pricing.
Being somewhat of a do-it-yourselfer, I took over the project of replacing the pump myself. On a scale of 1-10 in difficulty and with installing a ceiling fan being about a 5-6 in difficulty, I would rate the replacement of the pump at about a 5, slightly less than the ceiling fan. Lowe's has many of the parts and fittings, the pump can be purchased at a good plumbing supply company and YouTube has several videos including how to do the electrical connections (crimped and shrink wrapped). I even put in an extra check valve right before the pitless adapter which wasn't on my previous installation.
I can understand the difficulty in drilling a new well, but once in place, today's wells are very
I paid $450 for about 15 min. of total work and a service call. When C&J comments on my experience that this is what the going rate for their service is, I should quit my law practice and start a well maintenance company!
Since I had had previous positive experiences with
Since I have a holding tank, I had water delivered for house use while
They did not just sell me a new pump right off the bat. They actually took the pump back to their shop and ran a very thorough inspection of it to determine what went wrong with it! Now this pump was OLD but I truly appreciated the effort in attempting to repair (if possible), rather than just selling me a new pump.
Alas, it was unrepairable....I was not surprised as it was 14 years old....and a new pump was installed the next day.
I cannot say enough positives about this company.
Once again, I totally and sincerely recommend
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