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The initial service call was made to
The receptionist was polite, good English, and asked pertinent questions to provide the correct technician to field this request. The scheduled service day, and 3-hour window of service time were confirmed with an assigned confirmation number. An initial $55 service call is required which would be applied when the repair was satisfactorily completed.
The technician called 30-minutes before arrival as requested, was punctual, very professional, courteous and workmanship was efficient, neat and cleanup very good.
Mr. Thameur also has a small HVAC business.
New unit installed was installed rapidly and professionally worked well first time turned on. Have had no problems since installation..
Would recommend Mr
I had problems finding anyone to work on Samsung. One repair company couldn't even come out for two weeks.
I am very happy to have found a company I can rely on to maintain my appliances.
In comparison, a large appliance repair shop competitor which services Viking was not able to even accept my
The real electrician tested the electricity and noticed that one leg of the 240v wasn't working and we were only getting 120v.
He replaced the breaker within minutes and suddenly the dryer worked again.
let us down miserably and charged us $70 for the trouble!
We tried contacting the company several times for a refund but the excuses ranged from "All the team are on a training session" to "I'll speak to the tech and get back to you"
This is unacceptable
DO NOT USE THIS COMPANY, THEY ARE NOT TRUSTWORTHY!
About 10:00 Friday morning the company called and said that the technician would be out between 2:00 and 4:00 that afternoon. Shortly after 2:00 a technician showed up along with the owner of the company. The owner was very friendly and the technician was very efficient. They diagnosed the problem as a nut that had come loose on the blower fan. The owner told me that I had two options. Option one was to tighten the nut back up. Option two was to replace the fan. He told me that it was his belief that that fan was still good, but if I wanted to replace it he would. He also said that if they merely tightened the nut back up the work would carry a 90 day warranty. If the problem came back during that period he would replace the fan but that I would get credit for the amount I would be paying him today. He also told me that if they just tightened it up they would only be charging me for a quarter hour of labor which was the least he could charge.
I liked the options he gave me and I appreciated that he was only going to charge me a quarter hour of labor (especially since it only took them about ten minutes). However, I have to admit that I was really shocked that a quarter hour of labor costs $89.00.
Anyway, they fixed the fan and the drier has worked fine ever since so I am thankful for their help.
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