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Flooring Installers to Avoid

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Top Rated Flooring Installers

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F
"This will not be a bashing of a business just the facts about services and reliability. We hired
to remove and install tiles in our kitchen." We were given a start date of Monday February 23, 2015. Since we had not heard from
my husband called
on Sunday night to find out what time he would be starting. He said he could not start on Monday he was still working on another job. Again we did not hear from
so on Monday night my husband called him to see what time he would be starting on Tuesday. He again told us that he could not start on Tuesday. At this point we were wondering if he was reliable. My husband took the week off of work for this to be done and two days have now passed and no work has begun. Tuesday night we called him again to see if we were on for Wednesday and he finally said yes. He would be at our home between 8am and 8:30am. Wednesday time went by and at 9am he finally showed up to begin work. He came alone; we were told he would be working with a crew since our kitchen is approximately 360 square feet. When we asked where his help was he said his partner’s girlfriend died and would not be in today. He worked alone and my husband felt bad so he began to help him. He then said he forgot garbage cans for the tile and left for an hour to get them. He worked until 4pm and when he left the entire kitchen was still a mess. There were broken tiles all around garbage cans in the house filled with tiles. My husband worked after he left to try to clean up some of the mess. Thursday no show, my husband called him and he said his truck broke down. We told him he had to get here our house is in total disarray. Finally he arrived at 11am and worked until 3pm and said he had to go get his truck. He left leaving all the garbage still in the house. My husband was so tired of seeing the garbage he and my son took all of the garbage out to the front of our home. Friday again no show, my husband called again since
never seems to call if he is going to be late or not showing up at all. He said his truck broke down again. At this point we were so upset we really didn’t know what to do. Finally at 1:40pm he arrived to find my husband removed almost all the wooden sub-floor that was half removed when
left the day before. He worked until 3pm and left saying he would be back at 9am Saturday. Saturday, he actually arrived on time. He came to install the new sub-floor which he quoted as backer board. He came in with this orange rolled up underlayment for tile called
Ditra. We never heard of this and he said it is better. He worked until 12pm and then he said he was leaving. My husband asked him to start to tile and he said he couldn’t and he could not work on Sunday. We asked him to remove the trash outside which was part of his service. He said he
’t have his truck so he could not take trash. My husband and son removed all the trash, except for the garbage cans with tiles. Sunday we made a decision to cut our losses, we already paid him ½ of the quoted price but we just could not continue on with someone so unreliable. We now will have to live with a home in disarray until we can find someone to install the tiles. I hope the above FACTS will help you make an educated decision on hiring or not hiring Douohue Tile & Marble.

-Donna R.

A
"We contacted CIHF because we were planning on replacing our carpet to get our home ready to sell.
kept our budget in mind when she brought" carpet samples to our home and provided wonderful advice while we contemplated our options. We never felt pressured to make a decision which was really nice as well.
and the rest of the team were very attentive and responsive leading up to the install and post install. The installation team was great as well. They were careful with our furniture and they did a great job removing the old carpet and installing our new carpet. They were very detailed while installing the carpet on our open staircase as well. They took their time cleaning up after the installation as well so there were no staples or fibers left behind when they left. The last thing I will say is that we received a thank you note from
about two weeks after our installation thanking us for our business and wishing us luck while our home is on the
. You don't often see business done that way anymore and it was a nice surprise. We have already recommended them to friends and family and we will definitely use them in the future.

-Scott G.

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Local Articles in Farmington

Explore these green options for your new flooring

If you're looking for eco-friendly flooring, research and understand the composition of the flooring, as well as the adhesives, glues and other products used during the installation.

Wood floor alternatives

Consumers have many choices beyond traditional hardwood floors, including wood laminate and renewable sources such as bamboo, cork and even leather. Some alternatives look virtually the same as hardwoods.

radiant heated floor
Flooring Sales/Installation/Repair

Radiant floor heating helps on cold mornings, adds value and appeals to potential homebuyers.

Although it looks and feels like wood, bamboo is actually a grass. (Photo courtesy of Angie's List member Kent T. of Ossining, N.Y.)
Flooring Sales/Installation/Repair

Instead of going the conventional route with flooring, think outside the box and try a different flooring material, such as bamboo, cork, glass or stone.

Flooring is one of the most extensive and visible elements of your home. Marble is a cool and classically elegant flooring choice. (Photo courtesy of Angie's List member Savannah H. of Dallas)
Flooring Sales/Installation/Repair

Whether you go quiet with cork or leather, or bold with glass or artistic tile, your flooring choices can set the tone for your home’s design.

laminate flooring
Flooring Sales/Installation/Repair, Fitness - Training

If you're planning a home gym, have you thought about the flooring? A safe workout surface can protect your joints. Learn how to choose your best option.

Inspiration & Ideas

modern kitchen design
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new kitchen tile backsplash
fun modern living room

Angie's Answers

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From the wall street journal online:

"Etiquette and tipping experts agree that tipping a contractor and his employees isn't expected because contractors offer to do a job for you at a specific price. Any extra money they would want would be built into their bid. Also, it's a business relationship rather than one where they are performing a personal service for you like a waiter or a maid. But if the employees do extra jobs around the house, then experts say it is appropriate to tip a cash amount equivalent to the task; "tip gifts" such as cookies and drinks can count. "The key to tipping is whether or not it was outside the scope of what was normally expected," says Mark Brenner, author of "Tipping for Success!"

My opinion is that a little bit of courtesy (snacks, drinks, expression of appreciation etc.) goes a long way and upon completion of their work you feel compelled by a job well done to offer a little extra in the form of a tip - go for it, but do not feel obligated. 
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Agreed.  If you have existing cracking in porcelain you need to know the cause first.  I don't know of any reputable contractor that would dare install tile over existing tile.  Also, any manufacturer warranties for defects would be null due to improper installation.  Did the contractor offer this solution or did you ask for it?  The mear fact that he is agreeing to or offering it tells me you need to leave this guy for someone who knows what they are talking about before he does only half the job which will have to be redone in the near future, costing you more in the long run.

I get so many calls from customers that were talked into a "cheaper" way to do something only to find the work very sub-par.  The sad part is they are out the money they spent in the first place along with the additional amount I have to charge just to undo what the first contractor did before I can do it right.  This floor could end up costing you double what it should if it's not done right.

Todd Shell
Todd's Home Services
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Flooring reviews in Farmington

N

Rating

After calling and emailing five carpet places for a free estimate,
Farmington Flooring Installers Provider Name Locked
was the first to get back to me- within the hour!
Farmington Flooring Installers Provider Name Locked
was the helpful and professional sales associate who assisted us.
Farmington Flooring Installers Provider Name Locked
from scheduling worked with our changing schedule, and the carpet has transformed our basement living space.

- Emily K.
A

Rating
I purchased this as a big deal. Grant promptly got in touch, set an appointment and showed up on time. He carefully measured the space, gave me recommendations, and prepared an estimate for the entire job, to
Farmington Flooring Installers Provider Name Locked
tile for a 210 square foot kitchen. He explained where to get the tile, and the type of tile, and suggested that he possibly could get me a better price once I priced the tile. Immediately after I priced the tile, I emailed him about the tile, and he quickly emailed back, helping me with a final decision about the tile. He picked up the tile for me and two weeks later, he began the work which took two days. He and his assistant
Farmington Flooring Installers Provider Name Locked
were terrific. They arrived timely, worked diligently, and carefully and professionally installed cement backing, tile, and grout. The floor looks wonderful.
- Debra L.
C

Rating
Unfortunately, the installation crew used by the store was extremely sloppy and unprofessional. They did not use any plastic covering to protect our counters, appliances, etc. They cut the tile in the house instead of the garage so our home was covered in a sheet of thick dust. We have similar work in other homes before without this result. They left food and trash all over our home and actually drank all the water bottles we had in our refrigerator. The grouting was extremely sloppy and we have to touch up multiple areas on the walls where the grout was erroneously placed.In addition, the caulking job is extremely sloppy with multiple areas of caulk on the floor where grout should be. The caulk is white and the grout is dark brown so it is quite noticeable. I called to have this remedied and the installation manager said he would take care of it, but they already had full payment, so of course, this has still not been fixed.
- Marty S.
F

Rating
I wanted them to succeed. The workers and team leader were usually pleasant and friendly. The office salesperson was very helpful. My biggest concern is that they performed little quality control and assurance of their own work that I could see. They relied on me to bring up issues like loose tiles, misaligned tiles, missing thinset (hollow sounding tiles), missing grout, thinset showing through the grout,and tiles more than one credit card thickness from being flat (the latter of which they would not fix, saying it was not part of this type installation). This made me quite nervous during the installation and is the reason I rate their professionalism low. In my first and only major do-it-yourself tile job I did 12 years ago these are things I would have checked and doubled-checked even as a first-time amateur.
The installation near the fireplace was initially very ragged and was eventually fixed to the original plan; in fact, in this case the finished product was good, however, the initial attempt was far from professional and not in accordance with the team leader's direction---leading to questions about their capabilities.. When I ask the tile installer why they didn't backbutter the tiles to get a flatter installation, he asked "what is that?" Then when I told him what backbuttering was he said that would take too long. He did not do minimum to check the flatness of the installation, like laying a board over the tiles--nor did his supereviosr check.... The good: the grout lines are good., the moulding replacement was well done, initially.
However, when I called to discuss a .5 inch offset where the tile meets a carpeted area though; they acted surprised and questioned whether this was really true--- I double-checked it was off by .5 inch--leaving an uneven look that a professional would not do. It made me think: what standard do they have and what things may I have missed? Unfortunately, the replacement tile was set with more than 2 credit cards thickness of lippage and had to be replaced a third time.
After much discussion with the owner and several visits about large areas with lippage and adhesion problems, he did replace the entire job with a new installation. However, there is still more lippage on this job than many others I have seen and more adhesion problems. His team returned after I complained to fix about a half dozen loose tiles on the 2nd installation. Also, this was an emotional hardship on my family as the work and rework took many weeks. My sister-in-law had a similar size job completed recently in her home by another contractor and did not have any of these issues.
Update: I waited several months to submit this to see how the job held up. Just as I feared, some sections of hollow tile have become more hollow sounding--they actually rattle when you walk on them with your bare feet. Also, I have found other areas--damaged walls (small holes), carpet not attached in threshold, and broken moulding where they repaired their mistakes. I don't understand why this company has had such a hard time meeting basic industry standards of flatness and adhesion--even on second and third tries. While the owner has explanations of why certain procedures were not used--like back buttering--he still had an obligation to meet industry standards for lippage and adhesion. He failed to do that in a way I would say was acceptable. I would steer clear of them. I am still very dissatisfied with their work.
- Thomas P.
A

Rating
We hired
Farmington Flooring Installers Provider Name Locked
to
Farmington Flooring Installers Provider Name Locked
oak flooring in our master bedroom that had been covered with a hideous carpet. We had to reschedule a couple of times and the company was very forgiving and worked with our schedule. They showed up on time, and did an amazing job! The wood we purchased was top quality and that is what was installed. we've heard horror stories from folks who used other providers and did not get the same quality of wood they thought they purchased. The other thing we were very impressed with was during our initial
Farmington Flooring Installers Provider Name Locked
. They were closed the day we wanted to start looking, but
Farmington Flooring Installers Provider Name Locked
happened to be outside the building. He opened up his shop for us and spent a good deal of time showing us wood and explaining the process. That was probably the main reason chose
Farmington Flooring Installers Provider Name Locked
. We would hire them again without a doubt.
- Lisa G.
A

Rating
Company was excellent to deal with. I was under some time pressure and they were able to jump on the project immediately. Additionally, my intent was to replace kitchen , foyer and bathrooms w linoleum. The company was able to give us a great price on some discounted inventory and so we tiled. Would absolutely recommend this company.

- Peter D.
N

Rating
It took 3 days to dry my home which I thought was pretty quick, the repairs were excellent, but they took a few days longer then I was told which was not that big of a deal because it was only a few days and I know they were busy but compared to the other restoration companies, things happened quickly.
- darren N.
A

Rating
All the contractors were friendly, on time, professional.
Farmington Flooring Installers Provider Name Locked
went out of his way to make the job easy for us, installed a temporary sink until the counters were delivered. Pricier than we expected, but overall a great experience.
- Sharon S.

All Flooring Installers in Farmington, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Best Construction Inc

87 Woodman Park
Rochester

ABRAZO CONSTRUCTION DESIG

58 HOGAN POINT RD
Hilton

Adams Repair and Remodel

540 Chestnut Ridge Rd
Rochester

ANF contracting

Rochester

ARROW KITCHENS INC

168 W MAIN ST
Webster

Artistry In Concrete

5464 Johnson Rd
Canandaigua

B. Vezelis Company

3245 Latta Road 16355
Rochester

BC Renovation and Repairs

66 Heather Lane
Rochester

Bernhardts Remodeling Center

5929 Big Tree Rd
Lakeville

Bill's Carpet & Furniture Center

400 Jefferson Rd
Rochester

BRYCE & DOYLE

19 JAY ST
Rochester

BUTTARAZZI CONSTRUCTION INC

2344 LYELL AVE
Rochester

C J KUSAK & SON INC PLUMBING

308 CHELMSFORD RD
Rochester

Cahaba Scapes

2130 11th avenue north

CAHOON CONSTRUCTION COMPANY

7 Tannery St
Waterport

CAMERON HOME IMPROVEMENT GROUP INC

1173 PITTSFORD-VICTOR RD
Pittsford

Christian Flooring - Webster

657 Ridge Rd
Webster

CHRISTIE CARPET INC

4414 DEWEY AVE
Rochester

CJK Contracting

Rochester

Class A Property Management

82 Asbury St
Rochester

Cliff Kemp Carpet! Carpet!

353 French Road
Pittsford

Coastal Custom Wine Cellars

2405 Orchard Crest Blvd

Color Your Carpet

9733 Elaine Rd.

CONTEMPORARY CARPET CLEANING

47 Falcon Ln E
Fairport

Cornerstone Contracting of NY Corp.

630 East River Road
Rochester

Cornerstone Flooring

7972 Lewiston Rd
Batavia

Countryside Cabinetworks Plus

421 S. Union St
Spencerport

Creative Concepts

1741 Turkhill Rd
Fairport

Custom Flooring of Rochester

12 Industrial Park Circle Suite 3
Rochester

CUSTOM KITCHENS BY MARTIN & CO INC

1303 MARSH RD
Pittsford

D B Carpet Service

2 Kingesbridge Ln
Mendon

De Clerck Hardwoods

44 Hidden Mdw
Penfield

Diamon Developers

Spencerport

DICA Inc

3281 Fairway 6
Macedon

DirectBuy of Indianapolis

8450 Westfield Blvd

Discover Hardwood Flooring & Design, LLC

1241 Ridgeway Avenue
Rochester

DM HANDYMAN SERVICES

172 CEDARS AVE
Churchville

Dnipro Construction Company Inc

33 Wendy Ln
Rochester

eFlooring

28 Meeting House Dr
Rochester

Element 3 Costruction

76 Dorothy Ave
Rochester

EMCO Commercial Flooring, Inc.

200 Metro Park
Rochester

Exquisite Designs

47332 Sterdley Falls

Fine Line Home Design

298 Huffer Road
Hilton

Finer Flooring

Rochester

FITCH CONSTRUCTION INC

7278 Pittsford Palmyra Rd
Fairport

Floor Fix

4357 McAllister Dr
Holley

Flower City Refinishing

157 Westgate Drive
Rochester

Four Points Remodeling and Design Center

665 Pittsford-Victor Rd.
Pittsford

GARIDI CONSTRUCTION CORP.

2 Butternut Drive
Pittsford

Graves Bros Home Improvement Co

755 N Winton Rd
Rochester

GS Renovators

695 Culver Rd.
Rochester

Hall-Mark Renovations Inc.

1709 State Rd
Webster

Hardwood Outlet LLC

1670 Penfield Rd
Rochester

Healthy Glass

2283 County Road 28
Canandaigua

HERITAGE FLOORS & INTERIORS

62 W BEND DR
Rochester

Honey Do Handyman Services

1217 Majestic Way
Webster

iCork Floor

20612 84th Ave S

Inside & Out Enterprises

29 Meadow Glen
Fairport

Interior Renovations

112 Frisbee Hill Rd
Hilton

J n L Construction

7411 Gauss rd
Bloomfield

J&S Hardwood Flooring

263 Applewood Dr
Rochester

J.S. Excel Flooring Inc.

2341 Monroe Ave
Rochester

JG Floors and More

36 Panorama Trail
Rochester

JJ Construction

2075 Dewey Ave
Rochester

Jt Renovations

190 Parrish St
Canandaigua

K&M Woodworking

7965 Caswell Rd
Byron

Kav's Remodeling

37 Shadbush Way
West Henrietta

Keith's Finger Lakes Handyman Services

2508 Gorham Hall Rd
Stanley

Kondolf construction

50 Webster Rd
Spencerport

L & C FLOORING

7 WINNERS CIR
Penfield

L A Johnson Co

6104 St Rte 96
Farmington

Latone's General Contracting

414 Sweet Acres Dr.
Rochester

Laura's Designs

405 East Mission Street

Lee B Bradley Flooring Inc

431 Lehigh Station Rd
West Henrietta

LEONARD CORVELLI FLOORING

99 ROLLING MEADOW DR
Hilton

Lion Carpets and Flooring

192 Haddon Rd
Rochester

Madison And Dunn

850 Saint Paul St Ste 29
Rochester

MARZANO TILE

463 DUNWOODY XING
Webster

Mass Construction

1965 Federal Rd
Linwood

Messner Carpet-Rugs-Flooring

19 Monroe Ave
Pittsford

Miracle Method of Rochester NY

645 Ling Road
Rochester

Muscate Renovations, Inc.

70 Fairlawn Dr.
Rochester

New To You Remodeling

70 Heather Ln.
Rochester

Norbut Renovations

1241 University Ave.
Rochester

North Coast Construction

7096 Dryer Rd
Victor

North Coast Flooring Inc.

67 Stemson Street
Rochester

Nulook Group Inc

1367 Long Pond Road
Rochester

PAUL LENT CONSTRUCTION

3716 WALWORTH RD
Marion

Pittsford Homes Inc

PO Box # 506
Victor

Prc Construction

75 maplewood ave
Spencerport

Premier Hardwood Flooring

260 Volk Rd
Webster

Premier Home Solutions

88 Country Downs Circle
Fairport

PRO SOURCE WHOLESALE FLOOR

3450 WINTON PL
Rochester

Probech Construction Llc

29 E. CHURCH ST.
Fairport

ProhandymEn Co

6741 Rice Road
Bloomfield

Quality Homes Of Rochester

556 Elmgrove Rd
Rochester

RAD Services

230 Woodcroft Dr
Rochester

RAY CASE FLOORS INC

274 N GOODMAN ST
Rochester

Refresh Renovations

1006 Harvard St
Rochester

Richard M Stocking

4 Pebble Creek Ln
Pittsford

Rinaudo Tile

Rochester

RJ Wilbert Construction

3 bonnadonna ave.
Mountmorris

Robert Petit

17 Hawthorne Dr
Spencerport

Rochester Hardwood Floor Inc

565 Blossom Rd
Rochester

ROCHESTER HOME IMPROVEMENT -RHI

1835 N Union St
Spencerport

ROCHESTER RENOVATION

135 Camelot Drive
Canandaigua

SA Construction and Remodeling

4345 west main street
Shortsville

Scalia Development LLC

27 Coventry Dr
Spencerport

Son's Painting and Flooring Inc.

32 Webber Circle
Rochester

Stafford Floor Covering

1150 University Ave
Rochester

Stanley Steemer

725 South Ave
Rochester

Steven P. Mellor Remodeling Inc.

919 Works Rd
Honeoye Falls

Struck Floor Fashions

299 Gillett Rd
Spencerport

The Carpet Spectrum

3432 Rte 21
Marion

THE RUG MARKET

1085 RIDGE RD E
Rochester

THOMAS F BEACH General Contractor

253 SPRING ST
Caledonia

TOTAL ESTATE CONSOLIDATION

286 OLD COUNTRY RD

TPM Tile & Marble

85 Jordan Avenue
Rochester

Unified Maintenance And Construction

3546 Camp Run Dr
Lakeville

United Carpet

340 Culver Rd
Rochester

Upstate Granite & Marble

2063 Brighton Henrietta Town Line Rd
Rochester

VELLA BATH & KITCHEN INC

237 PITTSFORD-PALMYRA RD (Rt.31)
Macedon

VIKING FLOORS INC

1424 BUFFALO RD
Rochester

Wasmuth Flooring

50 Riga St
Rochester

Weaver Construction

236 Curtis St
Rochester

Wholesale Carpets and Flooring

148 W. Hill Estates
Rochester

William Mcmahon General Contractor

5430 Wells Curtice Rd
Canandaigua

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