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They are super patient and are very receptive if one needs to contact them with a question. Our system works very efficiently now and my treasured photo files are safe.
For me, the service was well-priced - all this took quite a long time over three days. I now feel that if I need computer assistance i have an invaluable resource - an enormous "peace of mind" factor!
I should also note that the price included the cost of Apple hardware they purchased for us.
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