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Internet Service Providers to Avoid

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Over 2,417 reviews for
Buffalo Internet Service Providers from people just like you.

A
"The Technician showed up within the appointment window, asked where we would like our modem, set up the internet service, answered all my questions and was out the" door in less than thirty minutes. He set up my privately purchase router as well and was very professional. So far, no hassle with charter in eastern
.

-Anthony S.

F
"For some inexplicable reason it took a 2 hour call to cancel my service. Then I got late payment notice and called back. They told me my service had not been cancelled." I spent more time on the phone. I sent letters to customer service at their headquarters and to billing. No one ever responded. I continued to get late notices. I sent another letter to headquarters customer service and billing. Again no response. In these letters I detailed phone calls, Internet speeds etc. This went on for several months. Finally I stopped trying to get them to cancel service. It was a nightmare. Then I got a collection notice. I decided to do what I should have done initially and contacted the ohio attorney general. I sent them copies of the letters I'd sent to twc. Within a week I heard from customer retention at twc. They wanted to make things right. I wanted to cancel my service and was assured it would be done. Next month I received yet another bill stating my account was past due. I called again and finally the service was cancelled. My service was started in 2011 and finally cancelled late 2014- early 2015.

-kim F.

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Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

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Internet Provider reviews in Buffalo

F

Rating
had issues with business line - attempted to get resolution via phone help line - when that didn't work service tech appointment made. 2 different tech's arrived, neither could resolve issue. Dropped service and went with Verizon
- Daniel W.
A

Rating
They are alright. They work with me and I would give them a B+ or A-. They are a little bit expensive. Nothing has gone wrong and they have not drop signal. They work with me on my bill if I am a couple of days late.
- Eric S.
B

Rating
I had contact three months ago. They charge $79 for the internet and the phone. We like the reliability of the service. If I had no problem, I would stick with them.
- Jacqueline C.
C

Rating
They don't know what they're talking about. Most of the time, their loads could get things fixed. They are always crowded at the store if you try to go in. I would give them a C or a D. If there was a valid change that I could make then I would do it but there's really not. we've checked into it. I will stay with them because I have to. All the time the cable go out and then they'll say it must be me and you do everything they say and it still doesn't work and then you call them again and they tell you that they'll just do one thing there and then they do something and it fixes it. They're really the only game in town that is at all affordable. We got the best deal possible comparing everybody in the area. They're the cheapest people around. You get what you pay for in this area. I'll use them until there is a reasonable alternative. They fix whatever it is, it's just you have to keep getting to them and it's frustrating.
- johanna K.
D

Rating
Horrible customer service!!! On one call to TWC instead of trying to answer the question...... the agent,
Buffalo Internet Service Providers Provider Name Locked
, stayed there are other providers out there go to them. Needless to say, we did. If you have another option don't use these guys.
- Darrel C.
F

Rating
I've had century link for no more than a a couple weeks and im already done with them. I've called customer service a hand full of times and each time i am on the phone for at least and hour an a half plus they don't have a clue on what there even doing its ridiculous. also my modem wasnt giving out enough of the connection so i was told i needed a new one and they could mail it to me or i could have an installer come bring me one, i told the girl on the phone that they will bring me one cause it was going to take 2 weeks for it to be mailed, it was suppose to be here on tuesday a week and a half ago still nothing!!
- carrley N.
C

Rating
Month to month basis. Programming is good but very overpriced as is all cable and satellite tv. Terrible customer service through overseas call centers. When service techs have come to my house they have been professional and efficient. Equipment, cable boxes etc., work poorly with lots of issues. However it is the best local option for my situation.
- Vernon N.
D

Rating
For many months, our
Buffalo Internet Service Providers Provider Name Locked
-provided cable TV service has been hiccuping, freezing, tiling and making some programs absolutely unwatchable. It has occurred at all periods of the day. It occurred on all channels. Customer service was very responsive and sent technician after technician to our house to check all kinds of "readings" on our cables and three TV sets. They replaced junctions, boosters, wiring and other technical goodies. They even replaced the underground cable running from the street to the house. The technicians were generally knowledgeable and professional. Several of the technicians showed me the readings bouncing up and down on his equipment, indicating that even though he might not see it on my TV screen, it was still occurring within the system. They even gave me a tremendous discount for several months while the TV service was sub-standard. But, they have been unable to fix the problem. One technician, the one who maintains the "network" out on the street and in the neighborhood, accidentally told me there was a problem in the overall network and that it was not in my house.and that repairs to the "network" were very difficult and very expensive. I have never seen him again to discuss. One of the technicians asked me to keep a log of when this hiccuping occurred and on what channel. I pressed him to explain why I should go to all that trouble and interrupt my TV viewing when his own measurements already showed that this problem was occurring and that past histories of tiling and hiccuping were of no value. It appears that
Buffalo Internet Service Providers Provider Name Locked
is not prepared to bear any more expenses, especially "network" repairs, and they're hoping I will just go away and
Buffalo Internet Service Providers Provider Name Locked
interest. Trouble is, their hiccuping, tiling and jerking is so irritating that I cannot get through even one night's TV watching without it occurring. So, HELLO,
Buffalo Internet Service Providers Provider Name Locked
, you're irritating me every night, every channel. In my area, we have a choice of
Buffalo Internet Service Providers Provider Name Locked
cable or Verizon FiOS cable. Since
Buffalo Internet Service Providers Provider Name Locked
is apparently unable or unwilling to fix the tiling and hiccuping problem, I will continue to explore Verizon FiOS and possibly switch to that service. Will I pay more for Verizon FiOS? Perhaps. I find myself more and more UNwilling to pay such a high price to
Buffalo Internet Service Providers Provider Name Locked
for TV service that is of such low quality.
- James G.

Internet Service Providers in Buffalo, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Alexander Technical Resources

1263 Glenwood Ave. SE

Amazon Business Services

41325 clear water way

Andy's Web Tools

646 N Riverside Dr

AT&T U-verse

141 SW Wilshire Blvd

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Beachcomber Creations

76 North Dr
Amherst

Best Practice Institute

410 Evernia Street

Buffalo Web Design

2316 Delaware Ave #151
Buffalo

CMB Network Support

9139 Boulevard 26

Comcast Buffalo

539-551 Washington St
Buffalo

CommercePundit.com

1625 Lakes Pkwy.

D C ELECTRIC OF WESTERN NEW YORK

612 93RD ST
Niagara Falls

DECI Services

Mckoon Ave
Niagara Falls

Directv Buffalo

21-103 Genesee St
Buffalo

DMB Consulting

PO Box 502
Orchard Park

External Experts

427 Jersey St.
Buffalo

Fisher Brittany Consultants, LLC

East 42nd Street
Brooklyn

ForbenMedia

7401 Summerhill Road

Frost Solutions

6060 Whitegate Xing
East Amherst

Full Rotation Group

90 Lackawanna Ave
Buffalo

Greencastle Web Design

676 Shannon Drive N

HostPapa

1623 Military Road, Suite 1013
Niagara Falls

Kirst Internet

2050 Delaware Ave. A
Buffalo

LocalNet Corp

325 Hampton Hill Dr
Buffalo

Mainstreethost

207 Commerce Dr
Buffalo

MG3 WebWorks

4240 N Buffalo Rd
Orchard Park

Modern Web Studios

1067 N Main St

My small biz

99991 East Ferry Street
Buffalo

OurBizSpace

2437 Berg Rd
West Seneca

Performance Media Placement

23172 Plaza Pointe

Shop Web Usa, Inc.

Orchard Park

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Right Way to Write

30 East Georgia Street

Time Warner Buffalo

60 Niagara St
Buffalo

TIME WARNER CABLE

2604 SENECA ST
Niagara Falls

Time Warner Cable Buffalo

355 Chicago Street
Buffalo

Time Warner Cable Buffalo

240-246 W Genesee St
Buffalo

Time Warner Cable Buffalo

240-246 W Genesee St
Buffalo

Time Warner Cable Buffalo

125-147 Franklin St
Buffalo

Time Warner Cable Buffalo

355 Chicago Street
Buffalo

Time Warner Cable Cheektowaga

2897 Union Road
Buffalo

Time Warner Cable Cheektowaga

2897 Union Road
Buffalo

Time Warner Cable Niagara Falls

443 Main Street
Niagara Falls

Tom's Custom Computer Repair

652 Moore Ave
East Amherst

Verizon FiOS - Buffalo

3300 Sheridan Dr
Buffalo

Verizon Fios Buffalo

2743 Main Street
Buffalo

Verizon Fios North Tonawanda

1049 Payne Avenue
North Tonawanda

Verizon Fios North Tonawanda

1049 Payne Avenue
North Tonawanda

Verizon Wireless

720 S Meadow St
Ithaca

Webb Design

PO Box 690661

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Zola Networks, LLC

256 Third St
Niagara Falls

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