Brockport Property Managing Articles

Sample Reviews

D

Rating
My husband and I moved to San
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from North
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in August 2013. I had done my research on property managers before our move and went out of my way to avoid renting a home from D'
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Harper
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due to the terrible reviews they had received. We initially signed a lease with Housing 1 Source and I was relieved that we avoided
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. Two weeks after we signed the lease, we got a letter in the mail from
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, letting us know that they were taking over our lease. I was definitely not thrilled with the situation and, as it turned out, they really did live up to the bad reviews.
A couple of weeks after they took over,
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emailed us a tenant handbook that was very insultingly written, as if all renters are deadbeats or renting for the first time. There were very condescending passages about how we'd want to preserve our rental history and credit ratings, which seemed to presuppose that we were low class scumbags who were going to ruin the property.
For some reason, the property managers sent me cutesy emails regarding rent and maintenance, even though we had requested that they send the information to my husband, whose military housing allowance was covering the rent. This wouldn't be a big deal, except that I had to ask them more than once to stop sending me emails, which, incidentally, were always addressed to my husband's and my given first names. Neither my husband nor I go by our legal first names; and if they knew us well enough to be calling us by our first names, they would have known that. But they apparently assumed that it's appropriate for people in a business relationship to automatically be on a first name basis. If they'd asked me, I would have told them to call me by my nickname. It's not that I want to be called "Mrs."; it's just that in a business relationship, it's proper to use titles unless invited to do otherwise. And it's yet another example of how presumptuous and unprofessional these property managers are. They treat renters like peons who should be grateful to be giving them money every month instead of the people who have given them work. If it weren't for renters hiring landlords, there would be no need for property managers.
Work orders were not always promptly addressed and
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looks for any reason to charge you. We had a problem with the faucet in the kitchen. It took over five minutes to get hot water. We asked for a plumber and they sent one, who thought the faucet needed to be replaced. He was in the middle of a speech about the faucet being cheap and needing a new cartridge when the hot water finally came and it barely met the legal Texas standards for temperature. Since we eventually got the hot water after letting the faucet run for several minutes (in drought conditions, no less), the faucet wasn't fixed. We were charged $85 for an unnecessary service call and the bill came with a very nasty and insulting letter reminding us that it was "our responsibility to check" before asking for a repair. Uh, exactly how long should I be expected to let the water run before I come to the conclusion that there's no hot water? Five minutes seems excessive, especially in drought situations.
It took me yelling at them over the phone to get them to fix the broken garage door, which the original property managers had promised us would be fixed. That issue was finally addressed over a month after we moved in. Months later, a pipe on the pool filter broke and it took several weeks before it got fixed, again during drought conditions. The pump was spewing water all over the backyard and we had to manually shut it off every day to avoid wasting water. A week after that, the smoke alarms started going off in the middle of the night. That issue, at least, was fixed quickly.
The house was in poor condition when we moved in because the people who lived there before us were evicted and had trashed the place. We diligently notated all the problems in the house and took photos, which included filthy air conditioning filters, burned out lightbulbs, trash all over the backyard, a broken window, filthy carpets, dirty walls, Christmas lights on the back deck, toilet seats that were about to fall off and holes in the wall caused by a towel rack that was moved. There was a property inspection about three months before our lease ended. Our landlord invited us to stay another year, provided we sign a new lease locking us in for another year instead of going month to month as we had originally agreed. If we went month to month, the rent would be raised $100. The house was overpriced as it was and we were ready to move into a hotel before signing another year long lease. Fortunately, my husband was hired for a job abroad and we were able to move.
Moving was probably the worst part of our renting experience with
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. In order to comply with the ridiculous list of demands required by this company, we had to spend about $500. We had to get the old and filthy carpets professionally cleaned-- several well known carpet cleaning companies were specifically outlawed. That cost about $250. We had to spend another $250 to have the home and yard sprayed for fleas that didn't exist. And, for the last month of our lease, we had to endure constant showings to prospective tenants.
My father happened to die one day when we had a showing scheduled. My husband called to cancel the showing because it was scheduled for two hours after I got the news.
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threatened to charge us $50, because we had also asked them not to send people on a day my mother-in-law was staying with our dogs while we were making a hasty last visit to my dad while he was on his death bed. They did finally back off when my husband explained, once again, why we were requesting no showings on those days. And they weren't too happy when we asked them not to send people on the afternoon we were having the house sprayed for fleas (that didn't exist), even though we weren't allowed to be in the house, either, immediately after the treatment we were having done to comply with their instructions.
Be prepared to give up your privacy for the last month of your lease. They will send people over even when you have movers there trying to pack your stuff, and even if the place is a mess because the packers are there. They prefer it if you're not home during the showings and, in fact, we were originally under the impression that we needed to vacate the house during showings and take our dogs with us. For over half of our last month in that house, we put up with this and went to a local dog park in
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heat. Finally, when my husband complained, they told us we didn't have to vacate for the showings. But on a day when we had movers there,
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sent three different real estate agents with tenants, one of which seemed to think our home was her office. She had a little pow wow with the prospective tenants in our foyer as we were finishing up for the day. Another agent showed up two minutes before the end of the block he'd reserved, just as we were about to bolt the front door and go to a hotel for the night.
Over a month after we moved out, we finally got our deposit back from
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. They had deducted $400-- $350 for the broken window that was there when we moved in, and $25 each for the Christmas lights and the holes from the moved towel rack, both of which were there when we moved in. Since our security deposit was actually $50 less than the rent, we didn't make a big stink about the $50 for the lights or the holes. And to
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's credit, they did agree to send us the $350 when we pressed them about it.. and they went to Housing 1 Source, which confirmed that the window was broken before we moved in. That's the only reason I'm not giving them an F.
I was very worried that we would have to litigate in order to get our security deposit back. I went as far as joining the Texas Tenant's Union to find out what our rights were under Texas law because I was so sure they were going to screw us, which made it hard to relax and enjoy the property.
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's bad reputation is fairly earned. They are very strict about money matters, yet they aren't very professional or prompt when it comes to working with tenants. There are a few folks in the rental office who seem to care more than others do, but overall, it was a terrible experience renting a home through them. If we ever do move back to San
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, we will not be doing business with them, either to buy or rent a home. My husband and I have dealt with all kinds of people over the years, thanks to being military and having to move and rent so often. I can say without hesitation that aside from one especially poorly run apartment complex in Virginia, D'
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Harper
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realtors in San
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are the worst property managers/landlords we have ever had the displeasure of knowing. I do not recommend them.


- Jenny C.
A

Rating
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and
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have been great to work with! They met with us on several occasions to discuss the details of renting out our property, have always been punctual and very responsive to emails. They also contracted some updates to our home and always considered our bottom line. Well worth the cost so far, and highly recommended!
- Aaron S.
F

Rating
I cannot recommend
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Management-
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(RPM) for the management of property. They were happy to take our money but non-responsive or slow to respond to our concerns. At times they were even deceptive and aggressive when we expressed our concerns. We live out of the area and needed a property management company that would “take care” of our residential rental property. When we signed with RPM to manage our property, they suggested we use their lawn care contractor so that they could be assured that the lawn would be taken care of. Even though we were very happy with our lawn care contractor, we agreed to go with their company since we were assured that their company would make sure that it remained in good shape. After 6 months of rental, we requested that they inspect the property to assure us that the renters were not damaging the home and requested pictures of both the inside of the home, outside of the home, and lawn. It took about 2 months to get a minimal response and they did not want to take pictures. After much prompting, they finally took some pictures, but left off pictures of the lawn. RPM also contacted us around the same time to request an additional quarterly lawn care fee for weed control. The renters moved after one year and again we requested pictures before the new renters moved in. This time we received pictures of the lawn and we were astounded how badly the lawn had deteriorated. When questioned about the state of the lawn, they took NO responsibility, offering numerous excuses (i.e. tenant didn’t water; a lot of rain; cinch bugs; etc). When we asked why the lawn care contractor didn’t notify them, and why they didn’t note the condition of the lawn in the previous inspection, they didn’t have any response other than “it’s not our fault”. Also the maintenance work requests we received were questionable and the cost estimates very high (Contract states: “Repairs are usually performed by internal maintenance people or preferred vendors that provide rebates/commissions/etc to management company.”). This most certainly has something to do with the high cost of the maintenance requests. After much stress and many arguments with RPM and their lack of concern for our interests, we terminated our contract after 14 months. They offered to mutually agree to terminate the agreement (not charge us a 3 month fee) if we would sign an agreement to not complain about their service and company. We would not agree to those terms and therefore it cost us an additional 3 months fee to terminate their services. Even though RPM was able to lease our property quickly (it is a very nice home in a very good neighborhood), I would not recommend them to any property owner. They simply do not look after the interests of the property owner.




- Keith N.
A

Rating
Great!
Fast and easy. Drove down to my previous property manager and picked up everything....easy easy east
- KAREN A.
N

Rating
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works for Renter Warehouse. He was outstanding. I am from California and I own a home in Apple Valley, Minnesota. I had a very small window to get my home prepared/repaired to be leased to another tenant. The house was in very bad shape and needed a lot of work. Before going to Apple Valley,
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explained the process in great detail. He was very supportive and offered his assistance numerous times during my short stay. In five days, I was able to get the property in great shape.
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is so good that he had interest in the property before it was fixed up! While I was in Apple Valley, he identified a potential tenant and found the perfect tenants right after I left. Ultimately, he leased the property within three weeks.
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is caring, helpful and calming. He knew that I was stressed and somewhat difficult to work with. It didn't rattle him at all. I would refer him to anyone because he will come through and get the job done.
- Laurie H.
F

Rating
DO NOT USE! Bottom line up front:
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is not proactive nor forward leaning on the properties they manage. They are terrible at communication, are lazy at collecting rents and do not earn the money they are paid. I used
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for 3 years to rent my property. in the beginning they were very helpful and I was happy with the service. About 12 months ago we began having problems with them. They put tenants in our house that were late on rent/didn't pay rent for multiple months in a row. They also were very slow to return calls/e-mails and very, very difficult to get a hold of. One tenant that they placed in my property ended up having to get evicted and while the clean up process was handled professionally by the owner, it never should have gotten to that level. I am convinced that when they are under pressure to rent a property they will turn to local friends and place them, instead of going through a solid back ground check of tenants. The straw that broke the camels back was when I received an e-mail from a property location website letting me know that my property was again up for rent, instead of receiving a phone call from the actual property management company! I was informed that my current tenant turned in the keys and broke the lease early and just moved out. As far as I know, nothing was ever put on the tenants record about this, nor was any collection notice put out nor were any funds recovered from the broken contract except for the security deposit. When I informed this company that I would no longer be using them they simply said, "Ok!". No attempt to rectify the problem and no desire to keep me on. To echo what a previous reviewer said, there is no 24 hour support. many times my rental agent was "gone for the day" or "in a meeting". They give one agent a phone after hours and the only assistance said agent can give is "It's past closing hours and nobody is available". The people that work there are nice. Unfortunately, you cannot be nice when it comes to renting properties. You have to do the hard work of screening tenants and ensuring that rents are paid, that properties are protected that communication is accomplished.
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does none of those things effectively and I would highly recommend finding a different company to manage your property. This company simply doesn't care enough about property management to earn the money they charge.
- Woodrow B.
D

Rating
If
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is an indication of how
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. will treat you and your property, I advise to steer clear. To begin, over a month went by and we could count on one hand the number of times she ever tried to contact us to let us know how things were going with the renting of the house, despite our numerous calls to her. ...More /> We had multiple parties interested in the property before we moved out of state, it really should have been a done deal, and yet
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couldn't be bothered to show our property or even call one of the party's realtors back to initiate the renting process. The entire time she was working for us we felt like a second thought to her, as if we were bothering her by trying to get the house rented. Or to at least be 'in the loop' as far as what was happening with it.
There was never a sign put out front of the house, during our last call I asked why there wasn't and she simply said, "Because we didn't have any and it wouldn't get the house rented anyway, if you think it would that's just your opinion." Truly unprofessional.
While she was working for us we have no idea if she ever showed the house to anyone, or got into contact with anyone interested because she never called to let us know. The only two things I know she did for sure were to put an ad in a newspaper and an ad on Craigslist one time each (which we looked up and saw that there were no pictures and the square footage was entirely wrong). For someone who touts so many years as a realtor, she seemed like a complete novice. Without a doubt in my mind, I would have placed better ads myself had I been in the area while this was occurring.
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was of no help at all. In fact, my own mother did more work for us than
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did. Not to mention, of much better quality.
After over a month of stressing about whether the house would be rented or not, I finally gave
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a call to tell her that I was extremely displeased with her "work" for us, and tried in the most professional, but firm, way that I could to let her know that we would be looking elsewhere for help with it. She responded by talking over me argumentatively and telling me that I had no idea what I was talking about and that she was dropping us instead. I said that that was completely fine with us and ended the "conversation" by saying "Ok, have a good day."
She then called us up after the phone conversation to leave a message saying that she was disgusted by us and that someone in CT could pick up the keys for the house from the office. I was happy with the prospect of starting with someone new and had my mother pick up the keys and we began looking for a new realtor.
Come Monday- after no contact from us- we get a second argumentative call and message from
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, borderline harassing us, saying how "disappointed" she is in us for moving forward with our renting without her and how much progress she has made since our last call, but that it's too bad for us that we, basically, won't be reaping those rewards.
Which- good news for us- is fine. Because over that same weekend we found a nice couple to rent our house after we posted a truly accidental ad about the property over Facebook (of all things) and then my mother showed the new prospective renters around the house. We have never, ever had any experience renting a house out, and yet we were able to find someone to rent it at least 17x faster than this "professional"
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.
All in all, I believe it goes without saying that I will never suggest working with this company and I regret ever having done so.
- Brenda H.
A

Rating
All good,
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and
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are very responsive and professional. They found tenants in an incredibly short time and help thorough the process.
- Santiago V.
C

Rating
One thing
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did do. Find a good tenant. However, every other aspect of their service was incredibly inadequate.
1) If your tenant has pets they want 50% of the NON-REFUNDABLE deposit. In other words they get paid 1/2 the money that is to go towards repairing pet damage.
2) Our first year with them, we asked for a
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statement to outline credits and debits (rent and services rendered) for tax purposes. They said they didn't usually do that but they could accommodate the request.??? ITS REQUIRED FOR TAXES.... but it gets worse...
after they were weeks late on getting it to us, I called to explain that my tax appt was nigh and I really needed those documents... her response? "Well, I have time to either collect rent or send out your docs, which do you want??"... Really?
3) I almost never got a call back and their response was always "We're experiencing some changes in staff and stuff gets missed."
4) When I let them know we would finally be canceling services since their service was not really cutting, they told our tenant "We were not on good terms with them" Upon talking to our tenant she told me that
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told her things circumstances were uncertain for continuation of their rental agreement. Thus, our tenants we're scrambling to look for another place since they didn't understand that we were canceling our property management agreement and not our lease agreement. I would never recommend them.
5) And finally, what exactly that $140 a month was paying for I may never know.
I am however relieved to see that others have been happy with their service and that my experience was evidently not the norm.
Also, as of 2013 it is now their standard procedure to send out statements every January for tax purposes.

- Joshua M.
D

Rating
Started out with impression that he was honest, would be thorough and did quality work. He had done other projects in our neighborhood but I had not contracted with him before. Part way through project, he asked if I would have my electrician pull outlets. This was within original scope of work but yet he tried to get me to handle it through my contacts. My electrician was not available at the time and informed him that he would have to arrange pulling of the outlets through his electrician. Uncertain if he did that or pulled the outlets himself. The vast majority of the work needed was completed by a sub-contractor (Brick Mason company) through
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. The original bid was for masonry and siding work. The sub-contractor was doing the masonry work and
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was to do the siding portion which included possibility of replacing any soffit damaged during the demolition part of project. Seeing the progression of work, we decided to do additional area in masonry instead of siding. We contacted
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with our request and received a revised portion to our bid reflecting the additional masonry work in the amount of $4,672.00.
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also informed us the area would be approximately 550 square feet. Overal summary is that when invoiced,
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billed us for the full amount of the original bid including the additional masonry amount of $4,672 and did not deduct anything from the original siding portion in the amount of $4018.00. I sent
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an email requesting explanation as to why there were no adjustments to reflect the 550 square feet less in siding that had been done in masonry. Also pointed out that none of the soffit area had to be replaced so felt that he should reduce invoice to reflect that as well. He refused to answer my questions other than to state that his deducts were in there. Other details were that our exterior lighting was not put back on the house and that our down spouts were routed incorrectly so that water would run down the outside of them instead of draining the water through the inside of them as is normal. Another incomplete portion of the job was to seal around the drainage tile where they cut through our sidewalk. After numerous failed attempts to obtain a reasonable explanation to the invoice and what I felt were excessive charges, we paid the invoice with very minor deductions to cover part of our expenses to complete the work that
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should have done. We were receiving harassing emails and text messages almost daily from
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asking if we had mailed payment yet even though he refused to answer our questions concerning the invoice.
- Teresa H.
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All Property Managers in Brockport, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Action Mechanical Services

PO BOX 26842
Rochester, NY

ALA Real Estate Solutions

452 Lee Road
Rochester, NY

Alltech Contracting, LLC

2951 GREIG STREET
Port Gibson, NY

Appliance Zone

PO Box 55
Corydon, IN

B&C PROPERTY MAINTENANCE

21 CRIMSON BRAMBLE RD
Rochester, NY

Blue Door Handyman

553 Laurelton Rd
Rochester, NY

Bookkeeping Professionals Inc

40 Office Park Way #3
Pittsford, NY

Borrelli Construction

200 Birchwood Dr
Rochester, NY

Brockman Tree and Lawn Care LLC

739 Whitney Rd W
Fairport, NY

Creative Concepts

1741 Turkhill Rd
Fairport, NY

Cutting Edge Expert

780 N. Clinton Ave
Rochester, ny

David Properties LLC

Rochester, NY

Dixon Hills Landscaping, LLC

5860 Ike Dixon Road
Camillus, NY

Down Under Faux

36 Prince Street
Red Hook, NY

EMPIRE ENCLOSURES, Inc.

3349 MONROE AVENUE
Rochester, NY

Equisource Real Estate Management

311 Alexander St.
Rochester, NY

Erie Canal Realty, LLC

8 Silent Meadows Dr
Spencerport, NY

Frisbees Landscaping

35 Fourth Ave
Rochester, NY

G & M Properties

545 Park Ave
Rochester, NY

G.C.G. Renovations LLC

8 Donlin Dr.
Rochester, Ny

Green Team 100

6318 Furnace Rd
Ontario, NY

Hellenic Home Improvements

772 Westside Dr
Rochester, NY

High Falls Property Management

2255 Lyell Ave
Rochester, NY

HIREmyHERO

Rochester, NY

Honey Do Handyman Services

1217 Majestic Way
Webster, NY

Inside & Out Enterprises

29 Meadow Glen
Fairport, NY

Inside Out Property Solutions Inc.

36 kreag road
Fairport, NY

JMF Landscaping LLC

PO Box 16849
Rochester, NY

Joy Roofing

Rochester, NY

Keith's Finger Lakes Handyman Services

2508 Gorham Hall Rd
Stanley, NY

Kendrick Property Management

50 Kentwood Dr.
Rochester, NY

Laplant's lawn & property maintenance

6741 bear swamp rd
Williamson, Ny

M.Y. Construction Co.

883 w broad st.
Rochester, NY

Michael White

Bloomfield, ny

Muscate Renovations, Inc.

70 Fairlawn Dr.
Rochester, NY

Napora Contracting Co., LLC

74 Villa Nova Rd
Rochester, NY

Norm's Home Installations

P.O. Box 93044 Rochester, NY 14692
Pittsford, NY

NY Life Safety Services

145 Lake Ave
Rochester, NY

One Gift Of Nature

86 Hulburt ave
Fairport, NY

PathStone Corporation

400 East Avenue
Rochester, NY

PAUL LENT CONSTRUCTION

3716 WALWORTH RD
Marion, NY

Pittsford Homes Inc

PO Box # 506
Victor, NY

Pro Mark II Construction & Renovation LLC

80550 Scotch Settlement
Romeo, MI

Rapid Handyman Services

190 First st p.o.box90976
Rochester, NY

REALTY PERFORMANCE GROUP INC

550 Latona Rd Ste 502
Rochester, NY

Ricole Property Management, LLC

130 N Winton Road P O Box 10887
Webster, NY

Rocity Assets LLC

PO Box 1395
Webster, NY

Saddlebrook Estates

5936C Terrace Lane
Farmington, NY

Stonewood & Waters

PO Box 501
Mendon, NY

SUPERIOR PROPERTY MAINTENANCE

42 HENRIETTA ST
Rochester, NY

Timberline Tree & Landscaping

2360 Harris Road
Palmyra, NY

Top Down Tree Removal Inc.

92 Maplewood Ave
Spencerport, NY

Updegraff Development LLC

223 Gregory St
Rochester, NY

Welcome Home Cinema

21 State Street
Pittsford, NY

Xtreme Development LLC

Po Box 97
North Chili, ny

YOURWAY Porperties, Inc

po box 64141
Rochester, NY

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