Bergen Water Damage Restoration Articles

Sample Reviews

F

Rating
I will not bore you with all the details, but will tell you the things I have witness's to. My contractor had to finish what
Bergen Water And Smoke Damage Specialists Provider Name Locked
was to do. I had to pay
Bergen Water And Smoke Damage Specialists Provider Name Locked
who demanded all the money, and put a
Bergen Water And Smoke Damage Specialists Provider Name Locked
in my home. Paying was cheaper advised my lawyer. I paid a contractor after weeks of waiting, and
Bergen Water And Smoke Damage Specialists Provider Name Locked
for the same jobs! No response when I called the business.
Sand bags and a drive way and yard with more trash were left for me to clean up, even after I mentioned, via phone, that the job was weeks over due, and builders were waiting. They didn't show up.
In addition, and more hurtful than the above, was the issue of many things being taken during the day while they were here doing initial clean up before demo. I must tell you that it is critical to get a receipt for all the things the business takes, before they drive off with it. I asked for a receipt many times and have the e-mails still! Some of your things will be gone, even outdoor furniture not touched by fire or water damage, that you simply discover while walking around! You may never see these things again, and they will deny having knowledge of any items. They asked me to prove it! I lived across the street and was here every day so I know.
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When I did not choose
Bergen Water And Smoke Damage Specialists Provider Name Locked
to build my new home, the response was anger, scare tactics, manipulation, and hostility. I have witness to this.
There was much more to this story. However, I will close by saying. that I am glad that truth about business's ,can offer, in a small way, protection for the next naïve trusting sole.
- MARIE A.
A

Rating
Bergen Water And Smoke Damage Specialists Provider Name Locked
responded right away when we called after the washer flooded, 9pm on a Friday night. He was out first thing the next morning (to save us some $) to do demo and set up fans/dehumdifiers and also tried water extraction to save the wood floor which unfortunately wasn't possible. Because the issue was created by a 3rd party contractor, there was some discussion and justification with their insurer, which he handled for us and was a great advocate so we were paid for all required repairs. He spoke clearly and intelligently about what we should expect during the drying and recovery process and patiently answered my questions. Estimate was easy to understand and every change in the repairs scope was reflected quickly in an updated quote. His subcontractors for the repairs were pretty good, but we had a few mixups about start time for the work, depending on the day. Generally, a good experience and he handled the panic immediately after the flood like a professional. Clearly he has done it before!
Bergen Water And Smoke Damage Specialists Provider Name Locked
on his team was good as well and they are focused on the customer, particularly when it comes to dealing with the insurance underwriters.
- Brian R.
B

Rating
They did good work but was estimated to take under two weeks and took almost 2 mths. Seemed to be part time project for them. Also seemed they never initiated communication always had to call them and ask what the delay was. However always responded to calls and texts promptly and were professional and personable
- frances B.
A

Rating
Overall the project went well, but it took longer than I expected. They are very busy, and the work could not begin until mid August. The estimate also took a bit longer than I would have liked. CRS has a great team. They have damage mitigation teams who come out to deal with the water immediately. Those were paid for directly by the insurance. Then the insurance company estimated the additional repair costs and cut me a check, less the deductible. Then CRS came out and did their own estimate which came in very close to what the insurance had paid. They were not the cheapest, but I felt better dealing with a company that handles water damage than a general contractor or builder. Once I authorized the work it took about 4 weeks to get a slot in their schedule. A demo crew came in to remove the tile. A couple of days later the tile crew came in to install the new tile. CRS uses one tile retailer and a tile contractor who assisted with choosing the tile and grout. It took 3 days to install the tile. Then the downstairs ceilings were painted. Then the toilets were installed. Then the upstairs painting was done and finally the carpet work.
Overall I was happy with the work. There were some issues with the wall paint staining the ceiling in the bathroom and CRS took care of it by repainting the entire vaulted ceiling for free (which was not part of the contract). There was also a chipped tile to the shower that happened during the demo and CRS took care of replacing that. I had a punch list of about 6 items and CRS took care of them promptly, with no questions asked.
Again, I am very happy with the professional staff and their willingness to do what was necessary to achieve a quality job. I would use them again.
- Ian S.
A

Rating
The work was done well although it took awhile to schedule and almost a week to put a roof on a 1000 sq ft house. This is a restoration company with lots of insurance work, so roofing isn't their No 1 job. But I had the roof inspected, and the report said it was a good quality job. I must give extra kudos because when I had running water coming in my living room, they came out and fixed it temporarily ASAP. The office staff, managers and workers were all super courteous.
- Scott H.
F

Rating
Nordic provided us with an estimate in a reasonable amount of time.
Bergen Water And Smoke Damage Specialists Provider Name Locked
Rossnagle, the estimator, was good to work with. This is where the good part ended. When we reviewed the contract that Nordic provided us, there were a whole list of items/clauses in the contract that were either not applicable or one-sided. we spoke with the office manager and they essentially came back after speaking with the owner (
Bergen Water And Smoke Damage Specialists Provider Name Locked
) and said that you can either sign it but if you are asking for changes "it is not worth it to us". Had the owner,
Bergen Water And Smoke Damage Specialists Provider Name Locked
called and made a genuine effort to work with us to resolve our concerns and get to mutually agreable language, that would have been the norm in a customer centric world. However, this experience just exemplifies, why this industry continues to sadly suffer in its reputation. A
Bergen Water And Smoke Damage Specialists Provider Name Locked
example of one of their many clauses in the contract is that a sub-contractor could have the right to put a
Bergen Water And Smoke Damage Specialists Provider Name Locked
on the house. This should not even be required as Nordic is the general contractor. A second one is limiting any claims against them to only 12,000, less than 50% of the value of the work. I'd strongly advise reviewing their agreements and business practices carefully before you decide to sign on the dotted line. The final kicker - all the references they gave me were from 2011; half the numbers I called yesterday were no longer active. To be fair, they came highly recommended but we were very disaapointed with the way they approached the enaggement.
- Monica S.
A

Rating
Met with
Bergen Water And Smoke Damage Specialists Provider Name Locked
about my garage that got some water in the storm. He was on time, very thorough and knowledgable. He ended up recommending a few things I could do myself and some preventative measures
- Jane K.
N

Rating
December 31, 2012, things were just beginning to settle down after our annual family holiday get-together. My son and his family had left for home that morning, one daughter and her family were at home preparing for New Year's Eve, and my house was relatively quiet with only my younger daughter her husband and small son still here. She and I were in the kitchen about to fry something when all of a sudden she shouted "GREASE FIRE!" The fire alarm went off and she got everyone out of the house. I tried to contain the fire first with a heavy towel, then a fire extinguisher and finally I turned a large soup pot over it upside down on my way out. All this happened in the two minutes between the fire alarm and the arrival of the firemen. Before the firemen left, I had already been visited by two "vultures" who just happened to be in the neighborhood and wanted me to sign a contract for their company to do my restoration This made me feel very vulnerable as a widowed older woman. The next day, my son-in-law put me in contact with a restoration company he knew to be reputable. That is where my luck changed. These were some of the nicest people I'd ever met. A few days later they recommended I use
Bergen Water And Smoke Damage Specialists Provider Name Locked
and
Bergen Water And Smoke Damage Specialists Provider Name Locked
for my renovation, which by this time had become far more extensive than I had ever imagined. From my first meeting with
Bergen Water And Smoke Damage Specialists Provider Name Locked
, I was put completely at ease. It was as if I were working with my father or my most trusted best friend.
Bergen Water And Smoke Damage Specialists Provider Name Locked
had my best interest in minds and I was comfortable throughout the three month experience. His ability to work with the insurance company alleviated a lot of stress.
Bergen Water And Smoke Damage Specialists Provider Name Locked
and every single subcontractor were clean, neat, courteous, punctual, polite, and treated me as if I and my job were the most important thing they had to do.
Bergen Water And Smoke Damage Specialists Provider Name Locked
told me in the beginning I would be happy with the final product and I can say without any reservations, "I could not be happier!" I guess the best advice I have for someone considering
Bergen Water And Smoke Damage Specialists Provider Name Locked
is "JUST DO IT!!!" I would not hesitate for an instant to recommend them to my family or friends or to use them again myself..
- Lynn G.
A

Rating
I have to say that my initial impression was wonderful. I went from being extremely apprehensive of going with a big company like this to feeling very at ease.
Bergen Water And Smoke Damage Specialists Provider Name Locked
was extremely professional and polite. He was thorough and I have confidence in the job they will ensure is done. I was a little surprised by the couple of negative responses on Angie's List b/c I use Angie's list frequently when I need service done. So, I thought I'd go ahead and at least share my initial opinion. I will update once we move forward as to how things go as we progress. For now though, I feel blessed to have found this company.
- leslie A.
D

Rating
They arrived that day, removed the water-damaged square of ceiling from my family room, put some plastic over the hole, cleaned up the mess, and left. It took the two employees around 40 minutes altogether. $700 for this was a bit steep, but they didn't come out until around 5:30PM if I remember correctly so perhaps some of the cost was related to being after hours.
A few days later someone came out and quoted out the work to repair the interior of my home. The total cost for this was quoted at $3,000. Keep in mind we're talking about maybe a 4x4 hole in my ceiling. This price seemed exorbitant to me, but I wasn't really worried about interior repairs while I still had water potentially causing more damage from my roof.
The company did not work with my insurance, and instead let them come out unaccompanied. Of course, the claim was denied.
I then proceeded for a couple of months to ask them to come determine the issue and quote out the work that needed done. Despite a multitude of calls, my requests were ignored. Finally, when I called the main office and inquired as to why I was being completely ignored, I got a call back. The gentleman I spoke to said he felt bad to charge me if the leak was from a pipe boot and offered to have his roofer just come out and do that for me directly for cash. I accepted, the roofer came out and did the job, and I paid him. The leak continued.
I then called
Bergen Water And Smoke Damage Specialists Provider Name Locked
back multiple times and got no response. I emailed the gentlelman at
Bergen Water And Smoke Damage Specialists Provider Name Locked
and he didn't respond. Finally, I gave up.
It's been several months now and I still have a hole in my ceiling and a leak in my roof.
- Dustin M.
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All Water And Smoke Damage Specialists in Bergen, NY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5 Star Cleaning & Restoration

Penfield, NY
5 star cleaning & restoration is a full service cleaning and restoration company. offering...

A Best Construction Inc

87 Woodman Park
Rochester, NY
20 employees. cost is determined by the job. no travel charges.

A Cleaner Image

590 Salt Road
Webster, NY
A cleaner image is upstatenew york’s angie's list super service award winner! we offer...

ABS Foundation Services Inc

765 East Ave.
Hilton, NY
Abs foundation services, inc. is a locally owned foundation repair, basement waterproofing,...

Action Carpet Cleaning & Flood Restoration

166 N Greece Rd
Hilton, NY
Carpet cleaning

Allensbc.com

1077 Canary Ave
Yorkville, IL
Inside or out, blackened over time or in a disastrous condition, sodium bicarbonate cleaning...

ALLPRO CLEANING & RESTORATION

PO Box 22775
Rochester, NY
Credit cardes accepted. we will work directly with insurance companys. we are set up to work...

B. Vezelis Company

3245 Latta Road 16355
Rochester, NY
Building and remodeling contractor serving rochester and surrounding areas for 20 years, great...

Beyond The Horizon Property Solutions

412 Wildwood Drive
Greece, NY
We offer a one stop servicing for all your properties needs. we go above and beyond to make...

Britestarr Cleaning Services

92 Merrick st
Rochester, NY
Britestarr cleaning services offer a variety of services from floors to upholstery. our top of...

BUTTARAZZI CONSTRUCTION INC

2344 LYELL AVE
Rochester, NY
Complete home building, remodeling, home improvement services. in business for over 60 years....

Cahaba Scapes

2130 11th avenue north
Birmingham, AL
We offer a full scale of all outdoor improvements, from simple lawn care to complete landscape...

CARPET DOCTOR CLEANING & DYE

126 JOHNSON RD
Rochester, NY
2 employees. no subs. cost is determined by the job. travel charges apply. extra charge for...

CARPET HYDRO STEAM

1260 Scottsville Rd
Rochester, NY

Clean Your Carpets Inc.

1306 Beaver Creek Rd
Farmington, NY
We provide a service experience you will remember! customer service is our #1 goal. we have...

Comprehensive Mold Management, LLC

291 Buell Rd
Rochester, NY
585.235.6182 | 315.317.4536 | 716.225.5917. we are an a+ rated bbb accredited business that...

D'Angelo's Plumbing & Heating

1835 N Union St
Spencerport, NY
Family owned & operated. award winning.

DBA Paul C. Lane, Contractor

Avon, NY
Complete building and remodeling. clean,dependable,quality

Dependable Floor Cleaning, Inc.

345 Mosley Road
Rochester, ny
Cash/check/paypal 20% discount on new customers and new referrals

Emergency Enclosures

1464 Lake Ave
Rochester, NY
Emergency service specialists, glass and glazing repairs, disaster restoration start to...

EMPIRE ENCLOSURES, Inc.

3349 MONROE AVENUE
Rochester, NY
Emergency services after a disaster occurs resulting in property damage. typically following...

ENVIRO-TECH ENTERPRISES, LLC

PO Box 29
Victor, NY
The complete environmental solution. we have an a+ better business rating with over 2 decades...

Enzyme Life Sciences

129 Southern Blvd
Albany, NY
We provide mold cleansing by applying an, enzyme based, multi-enzyme blended solution. we are...

Feels Like Home Restorations LLC

227 Straub Road
Rochester, NY
Full damage restorations company, freom water, fire, smoke and mold damages. !4 years...

Honey Do Handyman Services

1217 Majestic Way
Webster, NY
Can handle all size jobs one call does it all

Integrity Property Maintenace & Landscaping

2441 Norton st
Rochester, NY
Experienced property & landscaping maintance company that consitis consisits of three...

J DEAN PAINTING & WALLPAPER

356 ROYCROFT DR
Rochester, NY
Owner-operated. no subs. cost is determined by the job. travel charges may apply. no service...

JEC Construction Inc

3713 Rush Mendon Rd
Mendon, NY
Commercial & residential contracting, windows, doors, roofing, siding, painting, plaster &...

Jet Dry Carpet Cleaning

24 Whalin St.
Rochester, NY
Carpet cleaning and restoration services are the priority of jet dry carpet cleaning! if you...

Latone's General Contracting

414 Sweet Acres Dr.
Rochester, NY
Our business is a full service general contracting and remodeling/restoration company. we are...

Lowell's Painting Inc.

2416 Westside Dr
North Chili, ny

NY Water Damage & Restoration

11 Centre Park Suite#12
Rochester, NY
Clear sky water damage ny offers a broad number of services necessary to abate architectural...

NY Water Damage Companies

1288 Scottsville Rd. #18
Rochester, NY
Clear sky water damage nyc is here to assist clean up your flood harm. our workforce of pros...

Overseers

8 Casey Rd
Mc Donald, PA
Never a deductable . claims specialist.

PAUL LENT CONSTRUCTION

3716 WALWORTH RD
Marion, NY
Paul lent construction is a general contractor and has been in business for over 15 years. ...

Pittsford Homes Inc

PO Box # 506
Victor, NY
Pittsford homes inc is a full service company serving your residential and commercial needs...

platinum quality construction

7616 south lake rd
Bergen, ny
We are a small company that keeps growing every year i never sub out jobs if i bid the job i...

Pro Restoration Co

PO Box 4252
Bethlehem, PA
Full construction service, can work with all major insurance

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA
Proclaim is one of the fastest growing public insurance adjusting firms in the nation because...

PuroClean Property Restoration

907A buffalo rd
Rochester, NY
Puroclean, a leader in property emergency services, helps families and businesses overcome the...

Rainbow International of Monroe County

22 Flint St.
Rochester, NY
We are a medium sized, 24 hour, disaster restoration company that strives to save as much of a...

Rainbow Restoration

22 Flint Street
Rochester, NY
Whether facing water, fire, smoke or mold damage, people need help and they need it fast. ...

Rapid Dry Inc

434 Elmgrove Road 6
Rochester, NY
Since 2002 we've been caring for homes. we built our company around the emotional dynamics of...

Renewit Cleaning and Restoration

307 Andiron Ln
Rochester, NY
Established in 2007, renewit is a locally owned and operated company. our team of experienced...

ROCHESTER HOME IMPROVEMENT -RHI

1835 N Union St
Spencerport, NY
Rochester home improvements' unique, fully qualified, professional staff can handle any size...

Rocky Mountain Insulation Services

1552 E Terry St
Pocatello, ID
Additional emails - info@rockymountaininsulation.net, matt@rockymountaininsulation.net,...

Russell Plumbing & Home Services

30 Rochester
Rochester, NY
Russell plumbing & home services is a family owned and operated company that strives to bring...

Scott Bengsch Painting

22 Southwick Dr.
Webster, NY
I am owner operated with no sub-contracters. i specialize in exterior/interior painting of...

Specialized Cleaning and Flood Restoration

189 Windsor Rd
Rochester, NY
Specialized cleaning and flood restoration inc. is a full service cleaning and flood...

Stanley Steemer

725 South Ave
Rochester, NY
Stanley steemer has been providing cleaning and restoration services for both residential and...

TROPICAL CARPET CLEANING

3 RITSON LN
Spencerport, NY
Owner-operated. no subs. tropical carpet cleaning offers both residential and commercial high...

ULTRA KLEEN CARPET & UPHOLSTERY

170 Queensland Dr.
Spencerport, NY
Carpet, rug and upholstery cleaning.

Water Damage Service in NY

37 N. Washington St. #25
Rochester, NY
Clear sky water damage nyc is your first option within the new york area for virtually any...

William Mcmahon General Contractor

5430 Wells Curtice Rd
Canandaigua, NY
General contractor in business for 29 years. member in good standing with the better...

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