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existing newel posts, railings and balusters, replacing them with finished oak posts, rails and metal balusters that we had picked out.
They completed the project at 8:30pm with everything done except some touchup staining that was needed after they connected the rails to the posts. We had no problem doing the touchup work ourselves. The stain
They did what we consider an outstanding job; on time and at the price we agreed to.
More importantly, we did not realize until
We could not find any "goofs" or mis-alignments anywhere. As best we can tell, their work was perfect.
We also were very glad to follow his suggestions regarding the placement of the newel posts and using metal balusters instead of wooden ones.
I was told that the cabinets were ordered approximately a week or 2 later and that it would take approximately 6 weeks for the order to arrive. Additional time was added for the Christmas Holiday. Work finally began on February 11. The job took approximately 1 week to complete with the exception of installing the backsplash. I had a 2 week wait for my countertop to be fabricated. I had my heart set on a quartz countertop, but my contractor did not have a provider for this. I had to co-ordinate this with a store in the area who had a fabricator in Syracuse. The turnaround time for the countertop was 2 weeks to the day. The following week, I had my contractor back to hook up my plumbing and install the backsplash. He also had to finish installing a "filler" next to the cabinet above the refrigerator. The contractor had run out of the "filler" pieces and had to order more; so the contractor's assistant pieced together a skin of the same wood and some boards, thinking I wouldn't notice. Otherwise, why would he go through the trouble of piecing it all together when it had to be replaced?
When the microwave was installed, it turned out to be so high, I had to stand on my toes to see the inside of it. After it was installed, he asked me if the height was OK. I said, "it's too late now". Then I was told that a filler piece could be installed below the cabinets. That was done; but, I could have had a bigger cabinet above the
When the contractor first came to my home to measure, I told him I had gotten a new floor installed the prior year and that I was concerned about protecting it. I asked if canvas or special paper could be put down to prevent gouging, and he indicated he would use cardboard. I had some problems with the install of the floor which I discussed with him, but I was still concerned about protecting it. Nothing was ever put down to protect the floor, and several tiles (not including the ones that had to be replaced due to improper installation) had to be replaced due to the contractor dragging or dropping something on the floor. My flooring contractor came back to replace them with the exception of one which I discovered after the "filler" had been replaced over the fridge. The only time the floor was covered was when the countertop people came in. I mentioned my concerns to the assistant, but he apparently did not share this information. The contractor indicated, in his last correspondence to me, that I never mentioned covering the floor. My response was that I shouldn't have to ask. This should be something that a contractor would do as a normal practice.
There were also areas of the backsplash were grout did not reach. He told me it was grouted 3 times, and that it was hard to fill in 1/8th inch spaces which he didn't feel was correct for the tile. I purchased the tile at a specialty tile store, and the recommended spacing was 1/8th inch.
I am glad the job is done. I hope the microwave does not come off the cabinet; I was assured it would not. When I asked a question or had a concern, the contractor seemed put out by it and a bit irritated that I would question him. I felt a bit intimidated as a result. I feel that as a paying consumer, it is my right to ask questions and to keep apprised of what is going on in my home.
More aggravating was this contractor's lack of professionalism in returning phone calls, not showing up when promised, and lack of information regarding pricing for materials. We were sent to the big box stores to "pick out" our sinks, toilets, etc required for the work. We were never given a price range for these items - for example, it would have been helpful to know that we had a $150 limit for a toilet, a $200 limit for a vanity, etc. So the items that we did special order (and paid for) should have been comp'd at a reasonable amount. Further, one of the projects was a window replacement. This contractor lied to us about the order status of a window (the company was said to have broken it without re-ordering a replacement), then they claimed to have contacted a company that originated our windows (they were not contacted). They accidentally broke our new bathroom vent fan/light in the demo of the bathroom and instead of owning up to the mistake, they said that the wiring was bad so it had to come out. The stain & polyurethane was never completed so we had to have our painter do it for us.
These and so many other things were our experience. While it is nice to have the work finished and a nicer surrounding, there are so many mistakes and so much was left undone, that it has soured us to ever going down this road again.
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Castleton On Hudson, NY