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Window & Door reviews in Winnemucca
The installers did everything that
On 8/28, this company called my home phone at approximately 8:00 a.m. to confirm the appointment. They spoke with my husband and he confirmed everything. I then received FIVE CALLS on my cell phone within the next 90 minutes (8:15, 8:52, 8:56, 9:17 and 9:41) - not one message - from the company. I didn't answer as I was on a work call at the time and wasn't available to talk. No one ever showed up for the appointment. The appointment for 10:00 was confirmed over the phone by my husband less than 2 hours earlier, and no one showed up. No message, no attempted call on the home phone, nothing.
I also was originally approached door to door because they were "doing work in my area." It wasn't until later I realized that this door to door tactic is actually against city ordinances unless they have a permit to do so. Rest assured, I won't make that mistake again. I read the company response to another review and it says, "when we leave a sticker price and aren’t able to deliver the estimate to both homeowners, the individual that was absent isn’t aware of what is built into the quote..." but as I mentioned, my husband is fully capable of relaying that information to me. My opinion is that they want both of us there so that they can push for a signature on the spot for the work. Every other home improvement estimate we have ever received included a statement of work. I wouldn't know if this company offers one since they never showed up for our CONFIRMED appointment, but if not then I wouldn't do business with them anyway.
Overall, I am extremely frustrated with this company and their business practices. Pushy from the start and relentless to the end, not following through on confirmed appointments, and some very questionable requirements for an estimate all reinforce the decision to not agree to a reschedule (if they even offered it) and eliminate this company from any future projects we may have.
Windows And Doors in Winnemucca, NV
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