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Local Articles in Winnemucca
Window & Door reviews in Winnemucca
was showing through the paint. Concerned with an expensive water repair I called via the attic even though the leak wasn't obvious. The Weather was favorable (no rain) that night so we were able to hold off on the repair, but
We also had a large picture window that had lost it seal and was becoming more and more hazy.
I have used
So if you are looking for someone who is honest, knowledgeable and upfront? ...
Most importantly; my husband wanted to have a sliding glass door installed where our master bedroom window is, that way we can walk out to the back yard and have a little patio sitting area. I didn't think it would be a easy or inexpensive because it entailed cutting through brick and so forth. When
We got a quote from another company ( got their bid before
I was more than happy knowing we could actually replace the windows with
We ordered the windows and door and approx. 6 weeks later,
I would most definitely highly recommend this company to EVERYONE! You will not be sorry.
Found this company on Angie's List and decided to contact them based on the high ratings and awards.
I first emailed them a detailed list of all my measurements requesting an estimate. They replied that I would have to call them over the phone. What is the point of accepting emails if you are just going to email back telling me to call you over the phone, instead? Also, all the measurements were provided via email but now I have to take time off from work to have someone come to my house and take the same measurements over again. I understand they will need to measure before I can place an order but for a first estimate they could have saved us both the time and trouble just to give me an idea if I could even afford the windows in the first place.
Fine. I call to have someone come to the house and got my mother to be there since she is semi-retired and I could not get away from work. The phone rep stated that the salesperson would bring samples of the windows so we could try them. I specifically asked that the salesperson bring samples of the three styles of windows I was interested in: (1) double hung, (2) casement rollout and (3) tilt and slide. The salesperson shows up only with one sample of one double hung window (which comes in four different models, per their website). He takes measurements and acts surprised that our measurements were already complete and accurate. Then he gives my mother "approximate" prices for only a few of the windows and refuses to give her a complete estimate for the whole job, just saying that if we're interested he will work with us on the price. How can we decide if we are interested if he won't quote us the whole job? I presume they will want full payment for all windows installed and not just the ones quoted, no?
Next I go out to their showroom, which is an hour each way for me. That starts off great. The salesperson is very helpful and takes plenty of time to show me everything, and they have all the windows I need to see and try right there on display. He takes the measurements I give him and works up an estimate for me, explaining, of course, that someone would have to come to my home to take final measurements prior to finalizing the order but that this was a pretty accurate estimate. Great. He shows me the different models, styles, tints, grids, mechanisms, etc. Great.
Then I ask him how secure the windows are and he says, "Oh, they're secure." I ask for an example of what kind of technical specs he can offer me on how they are burglar resistant or tamper proof, etc. He just says again that I should believe him how secure they are. So I ask if there is an option for laminated glass and he says "yeah but you don't want that." I tell him that actually I am interested in knowing how much more it would cost to get laminated glass and he just says again "No, you don't want that." Without any other specific information like other vendors provide on the strength of their materials or design of their locking/safety mechanisms or any information at all regarding security, at least laminated glass is generally more burglar-resistant but he feels very strongly that I do not want that. Okay. They have it, he says, but I don't want it so he's not going to tell me how much it costs. Okay.
So I go back onto Angie's List and email them again, asking if I can speak with a technician who can answer some questions about the windows that the salesperson could not, and that was putting it kindly. They email me back that I should call and speak to the manager. I call on Monday and am told he is not there but will call me back later when he's back from a service call. Tuesday I call again during my lunch- we gave him the message but he's out on a service call. Wednesday again, same deal. Thursday, today I am writing this at around 8pm and have not heard back from him yet.
I really tried and tried with this company based on the positive ratings but wow they did not make it encouraging and in the end, I can't even get a basic answer to a basic question about a basic window option.
Their quote for their "top of the line windows" was $56,667 for-
27 double hung with 1/2 screens and colonial grids
1 awning with frosted glass
3 triple casements, grids and full screens
4 double casements, internal grids and screens
5 picture windows with grids
but they were "having a sale" and plus the Anglie's List discount he could give them to me for $31,482.
(This was, of course, the typical over-quote and follow with a sale price to make the customer feel like they're getting a great deal when the sale price was the actual price all along, etc. I don't blame him for that, that's just how sales works, so I'm not bringing that part up as a complaint, but just to tell the whole story.)
Personally, I found this to be extremely expensive for this type of window but based on their reviews here I was willing to make a counter-offer and try to work out a fair price, however, they have been so difficult to deal with that I don't think I have the confidence anymore to buy from this vendor.
I've read the other reviews here and I am sure if they respond they will point out their other positive reviews. That's fair enough but when you are the one with the bad experience, how others were treated is little help to your buying confidence.
had been discussing the need for a new roof so he agreed to have
someone come out and give us an estimate the next day. When he told me
what he had done, I was very nervous about doing business with someone
who goes door to door. He called and cancelled the appointment. That's
when the nightly phone calls started. I told them in no uncertain
terms not to call us again. It has been an entire month and
we have received a call each evening about the same time. We no longer
answer our phone in the evening fearing it will be this roofing
company. They never leave a message. They also don't give up. I would
never do business with a company that harasses people like this. As
one other reviewer has had a similar experience this is a huge red
flag. You have been warned!
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