Reno Auction Services

Reno, NV

Sample Reviews

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Went well, job was complicated but
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handled it well, as they always do, my client was happy. Truthfully I was just estimating the cost above because I am not sure what my client actually paid for the job.
- Dave A.
A

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Wow!
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and her team are the consummate professionals. They know their business inside/out. They communicate in detail with regard to their planning for the sale. They spend days organizing and displaying the items to be sold. We were amazed at the amount of planning and effort that goes into preparing for a sale and the marketing of the sale to prospective buyers. Do not be dissuaded by what initially may seem like a high commission percentage-
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and her folks earned every penny of their share of the proceeds from the sale. We consider their fee a bargain given the sheer amount of work that they did and the skill and professionalism with which they did it. In addition, they saved us the hassle of trying to sell a houseful of stuff ourselves or donating it to charity. By the way,
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and everyone on her team all also extremely nice people and were a pleasure to work with.
I cannot recommend
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highly enough. They set the standard for what an estate sale company should be and I believe that they are without peer in central Virginia and beyond. If you are considering an estate sale, do yourself a huge favor and call Canterbury. I guarantee that you will be extremely pleased with their services.
- Jeffrey F.
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We found her running an estate sale today, we asked her to hold two beds, she agreed to hold until 2 pm (two hours) yet sold one of them before the deadline. My friend who was looking for the beds went to the sale, picked up the one remaining bed and was back home before the designated two hours. I have dealt with her in the past when she has proved to be equally untrustworthy. As a neighbor, she took my Halloween costumes to sell and never paid me the agreed $300 owed.
- Sharry S.
A

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was prompt, professional and responsive during the entire process. He sorted, cleaned, and displayed literally thousands of items from our home. Our house was the repository for things from many branches of the family, and there is no way we could have sorted, packaged and distributed it on our own. We tried and gave up about 1/3 of the way through. We found
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on Angie's list, and when he came for an estimate we learned that he did all aspects of this process. While we had some "antiques", most of the contents were what we considered "just old stuff'. We did not expect much financially, but welcomed the service of just getting rid of things so that we could actually move.
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has a very significant following. He displayed a large number of pictures of the sale items on his web page. The sale ran for three full three days, and although a good deal of items were left, the results far exceeded our expectations. I had only two problems. One was that the
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of some floor tiling was damaged in the clean out process, and the other was that we had a misunderstanding regarding what would be considered things to be donated verses what was junk. I was left with a massive amount of furniture and bagged stuff in my two garages which I felt were not clearly marked as to "donate" and "discard". Also, I felt much of the discard pile should have been donated and much of the stuff in the donate pile should really have been discarded. I would suggest that if it matters to you, you should take care of those decisions yourself or at least be very clear up front as to this issue. The house itself was left completely empty and cleaned as promised. When I told
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about the problem with the tile, he and his father came immediately and repaired it. I did go through the rest of the things and resort them, but
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offered to come and help me and to move the trash to the
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. He came just as he said he would and helped me with this at no additional cost, and with a great attitude.
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was very responsive to my complaints, made no excuses and left me with the impression that he would use the complaint to make his business still better I can unreservedly and enthusiastically recommend
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's company, and would most definitely use them again.
- Alona M.
A

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She came and was extremely knowledgeable examining and looking at various things my Mother had collected. Sandy supported me and pointed out many items values and characters and prices I should expect.I will do a series of garage sales with the support of my friends and If I don't get enough sold to cleaned out of the house i will certainly contact her to do her Estate Sale service.
- James M.
D

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Provider stated there was a $15,000 minimum which should have been posted in their ad.
Waste of time for the average middle class person to even contact this firm.
- Donald L M.
A

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was very professional, punctual, easy to work with, and fair. i highly recommend using her company to run an estate sale for you.
In April 2014, I'd initially contacted
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after finding her company on Angie's List. I based my decision to contact her on the fact that her reviews, although not many, were rated very highly. My brothers and I were looking for someone to organize, advertise, and run an estate sale to sell the contents of our late parents' house that we no longer wanted. We needed a professional such as
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to take responsibility for this task because we didn't live in the immediate area, and because of our work schedules, we only had free time on the weekends to work on the house. We didn't have enough free time to organize and hold the sale ourselves.
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met with us in April within a week of our contacting her. She gave us a free consultation/estimate regarding if she'd thought we had enough items to hold a sale and if she thought that the sale would make enough money to make it worth her time and effort.
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agreed to run the sale for us, believing that she would break even, and we possibly would make a small profit from the items. From that point forward, we verbally had to agree not to take anything our of the house (and therefore reduce the potential profits). We also had to agree not to interfere with the sale in any way, such as deciding that an item would not be sold for a low price in front of a potential buyer. Two of us family members came to the sale for moral support and to keep the buyers out of the rooms that they weren't supposed to venture into. Other than that, we let
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and her assistant run the sale and didn't interfere.
We decided to hold the sale in mid-
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and gave
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only one to two weeks notice ahead of time. A week or so before the sale,
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came to the house to organize the items, tag them with prices, and take photos of about 30 or 40 items to highlight on her website. It seems as if there are regular estate-sale buyers who attend sales each weekend and follow the websites of people and businesses like
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's to know where the sales and good deals will be held next.
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and her assistant also spent much of the Friday before the Saturday sale to organize and price the items and put up signs on the road advertising the sale.
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made a deal with us that she would need to make a certain amount of money to pay her costs. Then she would ask for 25% of the profits above that break-even point, and we could keep the other 75%.
Near the end of the sale,
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also had a woman from a separate business but with whom she works come to the sale to meet us and give us a price to clean out the remaining contents of the house and broom-sweep the house.
The sale went very well. We reached the break-even point needed to pay
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and her assistant. In hindsight, we probably should have held the sale in the spring or in the fall, when fewer people are on summer vacations or at the beach. As it turned out, the weather on the day of the sale (Saturday) was warm and sunny, so fewer people than
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had imagined attended the sale because they probably were out enjoying the great summer weather. Maybe we also should have given
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more lead time to organize and advertise the sale, so we could have possibly attracted more buyers.
Although she didn't need to,
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felt badly that the sale wasn't as well attended as she'd hoped, so she gave us 100% of the profits above the break-even point, instead of taking 25% or them as we originally agreed to. We ended up hiring the woman who cleans out houses to finish working on the house. It cost significantly more than the profit we'd made from the sale, but my brothers and I felt it was worth it. The clean-out woman and her crew took out every item that we had wanted her to dispose of and left the personal items (photographs, news articles, etc.) that my brothers and i are still going through. The clean-out crew consolidated those items into one room. The clean-out crew then donates these items to a charity somewhere in central Pennsylvania, which then sells the items to make money for programs to help people with special needs who are served by the charity. The clean-out crew also cleaned out the basement, garage, and shed that contained items in them that are hard to disposed of in an environmentally safe manner, such as old appliances (large and small ones), motor oil, old paint cans, old lawn mowers, etc.
For an additional fee, we paid the clean-out crew to help get the house ready to be sold. They removed the picture hooks in the walls, filled the holes from the hooks, painted the walls a neutral color, and removed old wall-to-wall carpeting to
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the hardwood flooring underneath. These steps were taken to neutralize the decor of the home and update it, so we can put the house on the
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to sell it.
In summary, I'd definitely agree that we had a positive experience hiring
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and
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. She made the difficult job of cleaning out the house that my parents had owned for 50 years that much easier. I would recommend her to anyone looking for someone to run an estate sale.
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also is qualified to appraise items, although we didn't hire her for appraisal services.
- Suzanne D.
A

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I highly recommend
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and Appraisals. Sandy
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was terrific. She spent a lot of time explaining to me how to prepare for the Moving Sale, she came and priced and ticketed all items for sale at my house, and she came with a professional crew day of sale doing everything she could to help sell as much of my household goods and furniture as possible.
She was great to work with. I highly recommend her.
- Jill B.
A

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Our mother's sudden death in August 2013 was so devastating to my sister, my brother and myself that none of us could face going into her house for more than a few minutes until early 2014 -- and the thoughts of having to go through and dispose of her belongings was still something that we could not handle. Fortunately, a
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friend and neighbor told me that
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had extensive experience in handling situations such as ours and that she had no doubt that we would find comfort in having someone as compassionate, trustworthy and knowledgeable as
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to conduct an estate sale for us.
Taking her advice and contacting
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was the best decision we could have made -- throughout our dealings with him,
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not only lived up to all that she told us we could expect, but far exceeded those expectations. Because we were not familiar with how
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were conducted or what we needed to do,
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met with us at our mother's home in late January. Throughout our meeting, he expressed his heartfelt sympathy for our loss, but still carefully and patiently explained the options of services that he could provide. Our mother did not possess a great number of antiques and costly items, as we thought were usually found at
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, but she had an overabundance of household items, personal belongings and possessions that she had accumulated since she built and moved into her home 25 years ago.
Knowing how hard it would be for us to go through everything,
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suggested that we just select the items that we wanted to keep ourselves and explained that he and his crew would go through all the drawers, closets, cabinets -- everywhere -- to sort out the items that could be sold and dispose of those that could not. When asked about what would we be done with items that did not sell,
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advised us that he has someone who would buy the excess so that the house would be completely empty after the sale. Although none of us knew anything about some of Momma's things,
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readily identified the pattern of her silverware, the manufacturer, age and approximate value of clocks and furniture, and much more. The manner in which he gave this information was in
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conversation -- not in the least bit condescending or arrogant as you might expect from some experts, but comforting and reassuring to know that we were entrusting our mother's belongings to someone who was incredibly knowledgeable and respectful.
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's cost was to be based on a percentage of the total amount derived from the sale and he provided us with a contract to review and consider before making our decision. We immediately decided to have
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conduct the sale and chose the first weekend in March for it to be held. He told us that they would need one week to sort through and set up for the sale, which allowed us time to remove things that we wanted to keep.
In early March, we were hit by a snow storm so that it would have been difficult for
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and his crew to get into the house. Although he was willing to try, we told him that it would be okay to delay the sale until the following weekend which he had available. We did not want to attend the sale but I did come up the night before it was held to see the set-up. What
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had done to display all of our mother's possessions was beyond anything that we could have anticipated -- furniture was expertly arranged and used, along with counter space and additional tables, to artfully display everything. No interior decorator could have done a better job at staging and
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showed me the areas that were marked to handle the sales. The sale was conducted all day on a Saturday and during Sunday afternoon. After the close on Sunday, I drove by the house and saw a large truck outside, belonging to the person who was buying the remaining items. When I went into the house a few days later, it had been cleaned so that you would not have known that it had been completely filled a few days earlier with items and people.
Because of the dangerous weather that had continued prior to the sale, we knew that
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and his assistants had worked long and hard to get ready for the sale -- and that our mother would have been thrilled with the respectful and artful manner in which her belongings were handled. For that reason, we decided that we did not want our proceeds from the sale and told
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that he was to keep those.
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told us that he did not feel right doing that but because we were insistent that he should,
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said that he would donate that amount to a charity of our choosing or to one that he supported, the Cocker Rescue. Because Momma loved dogs, we said that would be fine -- and we received a very nice thank you note shortly afterwards from the group, letting us know that
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had donated the proceeds in Momma's memory.
The loss of a dearly loved parent or family member is devastating and difficult to deal with, but we were truly blessed in having
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to take away the
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that we could not face -- disposing of our mother's possessions. Without any hesitation whatsoever, I recommend
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to handle the disposition of a loved one's estate -- or to conduct a sale if you have that need yourself -- as his compassion, professionalism, expertise and knowledge are far beyond superior.
- Franiece T.
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answered my call. He was friendly, helpful and professional. He said that Westminster is at the
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of their service area -- they could go there, but it's so far that it would not be cost effective for them or for me. He suggested I find a company closer to Westminster, and offered to be a back-up if needed.
I asked him about the value of Collector Plates, and he gave me helpful information.
- cathy W.
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