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"We found that the handheld remote control that activates the "receiver" battery pack to send voltage to the servo motor on the Mertik Maxitrol GV34 Gas" Control Valve that is used to raise or lower the flame on our gas fireplace had stopped working. We replaced the 9V battery in the handheld unit and the 4 1.5V batteries in the "receiver" battery pack, but the motor would still not operate. We noticed that the red wire on the back of the servo motor was broken off the solder spot. We then resoldered the wire back on to the servo motor. Still, the motor would not work. We decided the problem must be in the motor itself, however, we did not want to try to take the motor apart, not knowing what we might be able to do once inside the control valve and suspecting that a part would need to be ordered, if indeed we were able to determine which part was defective. In other words, we did not want to bite off more than we could chew. So, we decided to try to find someone who was familiar with and could work on the control valve. We were able to operate the flame control manually, however, we thought it best to have the remote control function repaired so we would not have to deal with it in the future. After trying every web site we could think of to find someone who dealt with Maxitrol and striking out at every turn, we decided to turn to Angie's List to see if there was any fireplace experts listed. We immediately found
company and thought we would see if he could do the job. When we called, we were greeted by the beginning of excellent customer service. The gentleman who answered said they work on all makes and models and they would be glad to look at our problem. He referred me to another party to schedule
cheerfully responded to our request for service and scheduled us for the next day! When I was concerned that we may be too far away,
said they come to our area frequently. Although
set our appointment for 12 Noon, she said he would probably be early, between 11 and 12Pm.
arrived at 11:25 as predicted. He went straight to work on the fireplace. We had previously removed the logs to enable our earlier soldering and testing.
immediately confirmed our diagnosis, that the problem seemed to be with the servo motor. He then took the motor apart and found that the heat from the fireplace had melted the plastic surrounding the motor and caused it to jam. He was able to chip off the melted plastic and had the motor running in no time. He then replaced the fireplace "wool" he had removed in his initial review of the fireplace and cleaned and replaced the logs in a manner that provided more air between them for cleaner and more even burning. He also scraped the sand over the burner to remove any compacting that may have occurred and was causing uneven burning. He cleaned up the area and when he was finished, we had a beautiful fire, controllable by the handheld remote. When I mentioned that I was afraid we were too far out for him to visit, he said he is in business to help people wherever they may be. He said he would go to
if he had to (about 4 hours from his location). It was very clear that
is a special man, devoted to his family, loving every minute of his work and is devoted to his customers to which he refers to as "family." The money doesn't interest him, the pride he takes in his service is all important to him. He knows fireplaces in and out. We would call him back in a heartbeat! By the way, he also found that the shields in our fireplaces were turned the wrong way, which is why the plastic melted on the servo motor. They have been turned the wrong way since the day they were installed 10 years ago!!

-Richard H.

"Family business, very responsive, able to make an appointment within a few days of calling. Young man took measurements, had a brochure of styles, was knowledgeable" about different log sets and about gas hook up. I was offered the option of seeing the sets in the store (Cedar Park), but chose one from the pictures. Able to order and install two days later - very prompt, very patient and informative about the set and use. Have been pleased with the results, both aesthetically and in warming the room better than wood fires.

-Margaret L.

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Local Articles in North Las Vegas

snowy house

The Angie's List Guide to Winter Maintenance

It's the time of year when the winter weather can take a toll. Follow this winter maintenance checklist to protect your home, your car and your health.

A direct-vent fireplace will use outside air for combustion, thereby increasing efficiency and eliminating the need for opening windows while its in use, says Padgitt. (Photo courtesy of Hearthmasters, Inc.)

What are the dangers of using vent-free gas logs?

When burning gas, several by-products of combustion are produced that can be dangerous to your health. Learn the best way to circumvent danger with gas logs.

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From garage door maintenance to gutter cleaning, outdoor maintenance now will save you big repair costs next spring.

Gas Log Service reviews in North Las Vegas


I would use them again! They came when they said they were going to come and he did exactly what he said he was going to do. The price was good and considerably less than what I would’ve paid otherwise. They answered all my questions.
- Frances P.

They were very respectful but they couldn't do the chimney cap work I needed. Also, it was guaranteed that they would contact me by Tuesday and they didn't contact me until Wednesday.

Very good experience.
North Las Vegas Gas Fireplaces Provider Name Locked
the technician was very knowledgeable, professional, and friendly. In addition to completing the work, he also took the time to answer all my questions about what he was doing and why.
- Michael L.

If there was an additional service that needed to be done, that was an additional charge. I wasn't crazy about that because I thought it was all included in the deal, but I needed it done and they did a good job. 2 different techs showed up 2 different times. Overall, I was really happy with them. They came on time and were at my home for less than an hour each time. They were very thorough, too.
- Richard S.

I had concerns about the cost quoted by the firm who had installed my fire logs initially. I informed
North Las Vegas Gas Fireplaces Provider Name Locked
of this issue and asked him to give me a second opinion of my concern. He spent a considerable amount of time inspecting my installation, was very informative and suggested a numbers of concerns about the installation. As the replacement part is available only through the first installer, he recommended that I contract them to make the repairs. I was most comfortable with his recommendation and should the replacement part have been available on
North Las Vegas Gas Fireplaces Provider Name Locked
would have contracted with
North Las Vegas Gas Fireplaces Provider Name Locked
to complete the job. Yes, I would highly recommend
North Las Vegas Gas Fireplaces Provider Name Locked
To anyone who requires help with their fire logs.
- Thomas G.

I called to get some help and ask a few questions. He was extremely rude and condescending. He brags he's the only one certified within a 100 mile radius however he doesn't have the quality or quality of reviews to back this up. If the initial call is not professional I doubt the work would be.

North Las Vegas Gas Fireplaces Provider Name Locked
was the technician who came out. He was a good representative of the company. He took care of everything included in the deal. He answered all of my questions and was professional. I was pleased with the result. Overall, my experience with them was fine.
- Christine G.

We decided we wanted a gas burner at the wrong time of year: early
North Las Vegas Gas Fireplaces Provider Name Locked
. Seemed like everyone wanted a unit installed before Xmas. We purchased the unit knowing we'd have a 5-week wait. On the morning of the scheduled installation,
North Las Vegas Gas Fireplaces Provider Name Locked
called to inform me that his employee was unable to come in; therefore,
North Las Vegas Gas Fireplaces Provider Name Locked
needed to be in the store; therefore, the installation would need to be rescheduled. Disappointment, but what are you going to do? However, later that morning,
North Las Vegas Gas Fireplaces Provider Name Locked
called back to say he hates to postpone installations, and if it's OK with us, he'll come over at the end of the day to do the install. We were thrilled! He arrived around 4:30 pm and in less than 2 hours was out the door. All aspects of the install were completed in a very professional manner. The hook-up to our gas line was also done to our complete satisfaction.
North Las Vegas Gas Fireplaces Provider Name Locked
employee gave us some much-needed guidance on prepping the firebox and installing a heat-deflecting hood, which we also purchased from them. Quality products, professional installation, and pre- and post-installation guidance: it's everything you'd want. We are very happy with the burner, and will speak highly of this company.
- Tom E.

All Gas Fireplaces in North Las Vegas, NV

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!


North Las Vegas


Las Vegas

Fireplace & BBQ Service

2550 E. Desert Inn Rd.
Las Vegas

Nevada Outdoor Living

951 East Wigwam Pkwy


Las Vegas

T. Stone Co.

3120 Liberty Circle South
Las Vegas

Vegas Valley Air Duct

4593 W Desert Inn Rd
Las Vegas

Shop Local Gas Log Service Services in North Las Vegas, NV

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