Henderson Internet Services

in Henderson, NV

Internet Service Reviews in Henderson

D

Rating
roximately 10 years ago i had
put cable in all three bedrooms, my stepson lived with us for awhile and used the bedroom (according to
which has no cable) and watched TV all the time! Now they want to charge us $90 to come out and install it again. But its my fault for not noticing it within 30 days! What a bunch of crooks!
- Carol N.
F

Rating
In an effort to reduce my monthly bill, by using one company for cable, phone and internet, I dropped my cable service with
, and added Prism TV to my existing services (telephone and internet) with
. 24 hours after agreeing to the services and charges, I attempted to reach my representative to tweak the order a bit. Of course I was unable to reach my original Rep, so I had to more or less start over, and of course, the 2nd Rep came up with a new billing amount. I accepted new arrangement and charges. A couple of days later, the installation of Prism occurred. They arrived within the timeframe given, completed the installation, and left. Very little in the way of explaining Prism was offered, other than the instruction booklet, which seems sufficient.
The problems arose when I realized that I had "lost" the voicemail capability on my phone. Four separate phone calls, and a week later, I still don't have a mailbox. I have been transferred to many departments (Repair, Prism, Customer Care, Retention) NO ONE seems to know how to remedy the situation, nor do they even know what department to contact. I am totally frustrated and disgusted by their inability to solve such a minor problem. It seems to me that the corporate structure at
must be very complicated. Clearly there is a lack of inter-departmental communication. What comes across loudly and clearly to me is, that the focus is more about getting new customers than retaining existing customers. Even their website is very user unfriendly, unless you want to buy something. I've had enough. I've spend hours on the phone with
, and I still don't have a mailbox. For the record, Prism isn't all that great either. I'm going to give
a call.
- Lynn P.

Henderson Internet Service Articles

Internet Service reviews in Henderson

A

Rating
Didn't show when agreed to. Had to reschedule service. vendor said he had to charge me extra if I wanted him to come in & set up. Only made outside connection. Cable works fine most of what's on is terrible. Never watch it myself. Only have it so I can attract a renter. Internet is fast & hasn't had an interruption yet. Monthly cost way to high. Two year lock in is the feature I wanted. They all seem to
Henderson Internet Service Providers Provider Name Locked
up the monthly rate as fast as they can.
- Irv W.
A

Rating
We are happy with them. we've had no problem with them. We contacted their customer service on Thanksgiving Day. We all have smart phones and then we also have broadband that we get from them. My husband's puppy
Henderson Internet Service Providers Provider Name Locked
on his phone and it wouldn't work, it was a blackberry and it's now an iphone. They took care of it and they were great.
- Beth H.
C

Rating
Henderson Internet Service Providers Provider Name Locked
installed high speed internet for our home. We do not subscribe to
Henderson Internet Service Providers Provider Name Locked
Cable. Because we have Dish Network, there were several problems getting both to work together initially, and we went for several weeks without service (for which we were not charged). It was a problem of he said she said.
Henderson Internet Service Providers Provider Name Locked
blamed Dish Network installers, and Dish said it was
Henderson Internet Service Providers Provider Name Locked
's problem. In the end, after countless calls and requests for different service teams to come out (some couldn't figure out the problem), the issue was eventually resolved, and we had working internet and satellite TV. The customer service at
Henderson Internet Service Providers Provider Name Locked
is also hit and miss. Some reps were extremely kind and helpful, others were arrogant and even hung up on us. We eventually plan to switch to DSL because
Henderson Internet Service Providers Provider Name Locked
pricing is not very competitive.
- F K.
B

Rating
Installer's arrival was prompt, towards the early end of time window.
He installed Internet/WiFi and Cable TV. Signal for internet was low at 3 (previously installed locations), so installation defaulted to family room. I probably should have insisted on installation in den, but final location had minimal impact on my usage. TV signal is reported adequate at all 3 other locations, but I haven't tested them.
Bedroom installation cut drywall paper (I noticed later), necessary because prior owner had painted up to and including edges of switch plates, electrical and cable outlet plates.
Install was on
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's $25/$25/$25 plan (discounted for first 6 months -- but I didn't connect phone service). Total equipment, partial first month, and full month cost just over $130.
Cable monthly and equipment rental prices (both internet and cable) seem high to me, but similar to other cable companies around the country. I may buy substitute equipment (if possible) to eliminate rental fees. Competitive equipment purchase costs seem to be lower than 1 year's rental (so, 1/2 price on a 2 year contract). I found the "own equipment" options to be poorly documented, and, total monthly/total contract costs, taxes/fees/miscellaneous charges, and basic service costs without initial promotional discounts VERY difficult (and even impossible) to find on
Henderson Internet Service Providers Provider Name Locked
's various web pages. I might have not signed up for cable/internet at all from these shortcomings, had not had an urgent need for internet. I may well switch to another cable (satellite) service after my commitment period is done (or when short-term disconnect fees are lower.
Connect speeds (upload/download) are very good -- similar to cable I had in California, better than DSL or U-verse that I had there.
- Scott J.
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All Internet Service Providers in Henderson, NV

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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Best Practice Institute

PO Box 31267
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Bizwala, Inc.

10624 S. Eastern Ave. Suite A-198
Henderson, NV

BoulderHighway.com

5516 Boulder Highway Ste 2-F #111
Las Vegas, NV

Bright House Networks

10357 SE US Hwy 441
Belleview, FL

Byrd Phones

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Byrd Phones

3231 N Decatur Blvd
Las Vegas, NV

CAB Developments

4030 S. Jones #31027
Las Vegas, NV

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