Carson City Fireplace Installation And Maintenance Articles

Sample Reviews

A

Rating
Called ahead to confirm appointment Called same day to notify of slight delay (40 minutes past appointment time, 10 minutes past planned arrival time range) Performed and documented work very well Answered all questions and concerns Offered additional services with no sales pressure
- Curtis C.
F

Rating
Both times I contacted this provider the woman that answered the phone was extremely pleasant and assured each time I called back that the technician Rusty would get back to me. Needless to say I have never heard from Rusty or received a return call or a quote on my projects. don't bother calling this company unless you have a very large job. Two chances in my book is more than enough! I finally contacted another company they came out in two days performed the service for just under $200. that the woman on the phone at
Carson City Fireplace Contractors Provider Name Locked
said the preliminary estimate for moving my gas fireplace was $1,000.
- Dana S.
F

Rating
I bought a new fireplace from
Carson City Fireplace Contractors Provider Name Locked
in March. It was installed in April. I had to have them come back out because they did not work with my contractor as they were asked to do to be sure installation was correct for the facing that was to be installed. My contractor told them all the materials to be used ahead of time. They did come back a week later and adjust it as needed. That's fine, mistakes happen and it was fixed. However, in June a power outage occurred and my fireplace hasn't worked since. I've been calling
Carson City Fireplace Contractors Provider Name Locked
since June (It is now September). I've left many messages and never once got a call back. I happened to catch
Carson City Fireplace Contractors Provider Name Locked
at least 3 times and he assured me each time his guys would call and book an appointment to fix the fireplace. No one called. In September I called again and talked to
Carson City Fireplace Contractors Provider Name Locked
. He promised someone would call me that day.
Carson City Fireplace Contractors Provider Name Locked
did call that day and booked an appointment for Sept 16th at 4pm (he could not accommodate a later time of day). NO ONE SHOWED UP. I left a message for both the store (during business hours) and on
Carson City Fireplace Contractors Provider Name Locked
's cell phone. No call backs. It is now Sept 20 and no one has called to apologize or reschedule, NOTHING. Next step will involve my lawyer. I have never dealt with a company less concerned with customer service and so overwhelmingly unprofessional. BUYER BEWARE!
- Ginger R.
F

Rating
The company was requested to fix a malfunctioning gas fireplace for an investment property housing tenants during the cold spell earlier this year. Their technician visited, vacuumed the unit, said that parts (the complete pilot assembly + additional parts) would be needed and that they would get back to me with a price. I followed up with them almost every day for the next few days as the tenants were asking that the unit be fixed immediately and was informed that the technician hadn't filed the paperwork. Finally, the company called and left a message that they were unable to quote a price as they did not have the part details. I called back and was informed that their technician had not noted the details of the parts to be ordered during his visit. They asked that I identify the parts for them so that they could provide a price (which I was unable to provide as the tenant could not identify or find the relevant information on the parts).
I informed the company that we couldn't get the part details as it wasn't visible and we definitely were not going to try disassembling a gas fireplace on our own, at which point they offered to send the technician again at almost $180/hour with the commute time also billable. Considering that it was their tech's oversight, I did not think I should have been asked to pay again and also not knowing how long the commute from the previous appointment would be it appeared to be a very open-ended price. At that point I decided to find a different and preferably more professional company to do the job. The other company that I found was rated highly on
Carson City Fireplace Contractors Provider Name Locked
and completed the job perfectly and professionally with no issues (they will be receiving a very positive review). The other company also did not ask me to replace the more expensive pilot assembly and replaced only a couple of minor defective parts and fixed the issue at a much lower cost.
Considering that I had received no service benefit from this company I requested a refund through my credit card company, I exchanged a few emails with the owner of
Carson City Fireplace Contractors Provider Name Locked
& Hearth, who was unable to understand the issue and kept circling around the fact that their company had done the research and had called me for parts information. The owner even claimed that they had provided me with pricing on the parts. Luckily I was able to retrieve their own voicemail stating that pricing could not be provided due to lack of parts information and I shared that message audio file with the owner. The voicemail clearly stated that they were unable to provide the pricing until the parts make/model were identified. The owner came back claiming to stand by the employee's version essentially implying that as a customer I was wrong despite having provided the actual voicemail to that effect. It appeared that the owner was unable to understand that customers pay in return for the actual service received. The owner claimed that the company spent time researching the parts for which they should be paid - which I proved was not possible since they had themselves indicated that they failed to collect the necessary information needed to research and identify the parts. There were also false claims that I was offered different options such as buying the parts myself or have another company do the job - again not possible as the part details were not known. I challenged them more than once to provide the date that they claimed when they had contacted me and made such an offer to which I received no direct response. On my part I had phone records available to support my incident timeline and a record of my contact with them). I felt that either the owner did not have all the facts from their employees or was unable/unwilling to understand the issue.
Thankfully, the credit card company reviewed the evidence and after a couple of rounds of additional evidence, issued a refund so I was able to get my money back.
My recommendation - if you choose to use this company , make sure that you do not sign their work ticket that the job was completed satisfactorily until you are in fact sure that their visit was indeed productive and the job has been completed. I personally have no intention of using this company ever again but based on some of the other reviews on
Carson City Fireplace Contractors Provider Name Locked
, I may have had an out of ordinary bad experience but you may have better luck. Just make sure that you verify the work is indeed completed to satisfaction before signing any documents. Trust but verify.
- Kanishk S.
A

Rating
The provider was perfectly on time, arriving promptly at the agreed upon time. Not only did he do a great job in performing the agreed upon duties, he was incredibly knowledgeable and helpful in explaining what was being done, and what to look out for in the future. He provided detailed instructions on how to maintain certain aspects of the furnace myself, sparing me over $100 in future cleaning and unknown repair costs. He also did a basic inspection of our exterior air conditioning unit, alerting me to potential issues that we will likely face in the near future. The wonderful professionalism, promptness and quality of service have definitely earned this provider a repeat customer.
- William C.
A

Rating
Very professional and thorough. This was service on a see-through gas fireplace insert (between two rooms / glass on both sides) that is 15-20 years old.We had never had this fireplace serviced, but the on/off switch was becoming intermittent, so we decided to have it checked.
Carson City Fireplace Contractors Provider Name Locked
has a service whereby they would check all components and thoroughly clean for a flat rate, so we decided to use them.
Carson City Fireplace Contractors Provider Name Locked
was awesome. He spent over 2 1/2 hours disassembling an reassembling the system. Discovered a loose wire and a melted burn knob, but most importantly, HE DISCOVERED A GAS LEAK at the gas shutoff valve that was fairly significant, and had gone undetected for possibly quite some time. He advised that he is not licensed to manipulate gas lines, and offered the contact information for a plumber who has worked with
Carson City Fireplace Contractors Provider Name Locked
.
Carson City Fireplace Contractors Provider Name Locked
was very thorough and cleaned the area afterwards better than he had found it. We discussed the purpose of of the firescreen drapes inside the glass on the fireplace (decorative only) and removed them for us, leaving a cleaner looking view. After cleaning, the flame is nicer as well. I could not be happier and am so glad that we had this done.
- Sue S.
B

Rating
It went okay. We dealt with
Carson City Fireplace Contractors Provider Name Locked
at
Carson City Fireplace Contractors Provider Name Locked
. He seems to really know the gas business and have knowledge about gas logs, which was great. The office where you go to pick out the logs is small and very dark. There are however many log sets to choose from and
Carson City Fireplace Contractors Provider Name Locked
will demonstrate any set you want to see burning. I did have to call several times to confirm appointments and follow up on things with them.
Carson City Fireplace Contractors Provider Name Locked
took care of arranging for our gas tank to be installed, which I really appreciated. The two men that came and actually installed our log set were courteous. It was raining the day that they installed the logs and they were very careful not to bring mud into our home.
- Sheri O.
A

Rating
I bought a gas fireplace cleanup package. I negligently missed our first appointment but
Carson City Fireplace Contractors Provider Name Locked
cheerfully rescheduled to Labor Day. He arrived on time, removed his shoes and started on my gas fireplace which has not been serviced in many years. I asked about upgrades or other fixes that would have given him an upsell opportunity but he assured me my old fireplace is adequate.
Carson City Fireplace Contractors Provider Name Locked
was very friendly, personable and efficient. He cleaned up after the job completely. He finished in an hour and the fireplace looks like new. I will use
Carson City Fireplace Contractors Provider Name Locked
again with no hesitation. I highly recommend him.
- Timothy H.
A

Rating
From the time we first walked into the provider's show room to shop for a free standing gas
Carson City Fireplace Contractors Provider Name Locked
, til the finishing touches of the installation, we received first class treatment. The contractor is knowledgeable, honest, and has a passion for his chosen profession and business. He took the time to ask us questions until he understood just what we were looking for in a standing gas
Carson City Fireplace Contractors Provider Name Locked
, both from the ambiance standpoint and the heating factor. He disclosed ideas and recommendations to save us money over the coming years and took the extra step to make sure we were satisfied. His installation crew was also professional and made sure every detail was taken care of prior to leaving the premises.
Carson City Fireplace Contractors Provider Name Locked
is all about a good product at a fair price and excellent service!
I will return in the future as my needs arise.
- Brian P.
A

Rating
I've got a older heat n glow fireplace. We're new to house (2 years) and our gas fireplace pilot light wouldn't stay lit. Dr.
Carson City Fireplace Contractors Provider Name Locked
showed up right on time and got to work. I expected him to clean the pilot and be on his way. Instead he completely cleaned and serviced
Carson City Fireplace Contractors Provider Name Locked
. He scraped rust off the metal work, he fixed a couple logs that were broken, repainted the backing and cleaned the glass. So not only does
Carson City Fireplace Contractors Provider Name Locked
work functionally but the 14 year old thing looks almost new! I can't recommend him enough, his business is a real find.
- David A.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Fireplace Contractors in Carson City, NV

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1ST PAGE PLACEMENT

3495 LAKESIDE DRIVE SUITE 203
Reno, NV

AWH Construction INC

100 Hemlock Way
Broomfield, CO

Black Development Group Inc.

360 Dawson Jacob
Reno, NV

Carson Masonry & Steel Supply

4783 Us Highway 50 E
Carson City, NV

Chris Peterson General Contractors

1485 Grand Summit Dr
Reno, NV

Comfort Masters Co

6386 Montessouri St
Las Vegas, NV

Country Comfort Aire

1331 Wilson Circle
Gardnerville, NV

D & D Overhead Door

8521 White Fir St
Reno, NV

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Full Circle Flooring

9720 S Virginia St
Reno, NV

HANDYMAN HOTLINE Inc.

1035 William Ave
South Lake Tahoe, CA

Home Remedy LLC

9505 Yupondale
Houston, TX

Horizon Air

927 Muskwaki Dr
South Lake Tahoe, CA

House Mechanics LLC

4860 Canyon Run Dr
Sparks, NV

Interstone Design

5401 Longley Lane
Reno, NV

Jet Plumbing Heating & Drain Services

1553 Hymer Ave
Sparks, NV

MORIN CHIMNEY SWEEP LLC

4780 WARREN WAY
Reno, NV

Moss Construction and Development

21550 Delta Drive
Reno, NV

NDI Plumbing Inc.

39 Glen Carran Cir
Sparks, NV

Nevada Trimpak Inc

2675 Fury Ct
Reno, NV

Northvalley Heating & Air

36 N.Edison
Sparks, NV

Quality Renovations Inc

11045 Wagon Ho Lane
Reno, NV

Reno Heating & Air

5 Cal Ln
Sparks, NV

Reno Patio & Fireplaces

910 Glendale Ave.
Sparks, NV

Renslow Heating & Air Conditioning Inc

390 Hwy 95 Alt
Fernley, NV

Ruckman Construction, LLC

505 Verelli Court
Reno, NV

Ryan Tile and Stone, INC

2590 Probasco Way
Sparks, NV

See It N 3D Design & Technical Illustrations

500 Los Faroles , Carr 861
Miami, FL

Westek Construction

P.O. Box 5694
Incline Village, Nv

Join Angie's List to get the best local reviews in Carson City.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Fireplace Contractor
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money