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The store employee that sold us the set told me "she would contact the company for us". I pursued this with her for awhile,
probably about a year and finally gave up. For the record the mattress warranty specifies "no cleaning fluids are to be used".
By mid 2014 the mattress had a high lump in the center and both sides sagged very badly. I frequently roll right off the bed. We reported the issue to
I got a poorly copied form letter (black toner streaks all over page) that looked like it was copied many, many times, denying our claim because of the stains. The letter didn't even have a name at the bottom or a number to contact them.
On 8/16/2014 I called the store in
I hadn't received a call by 8/29/2014 so I called the Glenmont store again.
Syracuse. (Isn't Customer Service supposed to be nice and help you?).
He did mail a copy of the Mattress Marshals report to me. I don't know if Mattress Marshals lied to me, or
I am pursuing having a local television station's Consumer Reporter interview us so they can show how companies like
I am also going to tell everyone I know, whether they are looking for a mattress now or in the future NOT to go to
I cannot rate the actual mattress yet Optimum Inspiration Gold as I've only slept on it one night.
On December 20, 2011 my wife purchased a 'Special Ordered' Model No: 2550- Paradise Biscayne Bay Plush 1S TT
2 days after the I picked up the mattress at World Futon, a retailer of
The mattress was getting progressively worse and my wife was developing
On June 12, 2014 we purchased another mattress from another manufacturer which cost us $1149.00. Out of frustration my wife sent a Certified Letter to Ms
We think we're the best, and we can prove it.
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All Mattress Discounters in Ruidoso, NM
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