Ruidoso Mattress Discounters

Ruidoso, NM

Sample Reviews

A

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I was in
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for a show and had some time to
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. I was looking for a new mattress and had plans to buy in the DFW area as it was closer to home. These guys were awesome to work with and answered all my questions. They did not try to push me into the most expensive and actually recommended a bed that was a lower price point even though I had an unlimited budget. I decided that the service was so good and the price, that I worked with them to buy in
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instead of DFW which would have been much easier to get the mattress to my house.
- Heath S.
A

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We have a newly built home and I really wanted the highest quality mattress I could find. The entire team at
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made the whole process so
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and easy for both my husband and me. From the moment I stepped into the showroom, they treated me like one of the family. They provided me with several options and explained the unique craftsmanship of the mattresses. My husband has back issues and we both need the right bed to be comfortable. I found the right mattress very quickly with their help, but they didn't place pressure on me; they allowed me to take my time and call my husband to join me so we could be absolutely sure. The entire team was just so professional from the owner,
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, to the sales staff, and the outstanding delivery team. They make the process fun (if that is even possible!); they know their mattresses and assisted me and my husband in selecting just the right items. I couldn't be happier and we are sleeping in our "forever" bed. It really was the best choice we could have made. I would recommend
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in Carmel at the Design Center to all my friends and family!
- Joan G.
F

Rating
When one thinks of Amish Built, one immediately thinks quality, craftsmanship, integrity and value. Not so with the
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. Even though their website section of "About Us" boasts "The
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Family and its President,
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, are committed to handcrafting the highest quality handcrafted mattresses at an honest price. That's the
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Promise."
On December 20, 2011 my wife purchased a 'Special Ordered' Model No: 2550- Paradise Biscayne Bay Plush 1S TT
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Twin Mattress. My wife mailed her completed Warranty Registration Card to the
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on January 24, 2012,
2 days after the I picked up the mattress at World Futon, a retailer of
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and where the purchase and order was initiated. A copy of the "Warranty F" 12-Year Non Pro-Rated Warranty card is attached herein. Also attached herein, is a photo copy of the Warranty F tag attached to the mattress. The mattress displayed signs of unreasonable sagging in early January of 2014. My wife contacted the Dutch Craft Mattess Company on January 12, 2014 with her concern.
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, Office Manager,
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, said we needed to go to their retailer in Knoxville, World Futon, where we ordered the mattress. It was explained to Ms
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that we did not have a good experience with them on other components of the special order; that World Futon has an F rating on both the Knoxville BBB and Angie's List. We asked and Ms
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agreed we could deal directly with the
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. Over the next month I sent photos of the mattress to both "
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" (who dealt with warranty issues) and then Ms
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who took over the matter from
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. It got to the point that Ms
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would not respond to our e-mails and/or telephone calls. The last contact we had with Ms
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was about March 28, 2014.
The mattress was getting progressively worse and my wife was developing
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back and neck pain. My wife has endured three Cervical Fusions over the past 30-years with the most recent being in 2012 as well as a total knee replacement in 2010. It was imperative to purchase the best affordable bed on the
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of which we though we had found in the
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. My wife weighs less than 130 pounds, there is absolutley no reason a mattress with a 12-Year Non Pro-Rated Warranty should be breaking down in a two year period, unless, the product is not all it is claimed to be, which is obviously the case in this instance.
On June 12, 2014 we purchased another mattress from another manufacturer which cost us $1149.00. Out of frustration my wife sent a Certified Letter to Ms
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outlining the previous negelect to attend to our Warranty and also informed her of the new mattress purchase.my wife further advised that she no longer want to pursue the Warranty issues, but rather, was seeking a monetary "pro-rated amount of $799.00 of which would include returning the mattress to
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, TN in a clean/dry condition at our expense upon receipt of their payment. Enter Mr.
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, President of
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Matress Company. Mr.
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replied via e-mail on June 20, 2014 now stating the photo supplied by us did not meet th eindustry standard of body impressions over 1.5" and ofered several options for a resolution since they"always try to make sure the customer is happy to the best of our ability." Ha! The resolutions offered by Mr.
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were; send the mattress back to them for repair; take the mattress to another area dealer of theirs for repair; send a sales rep to our home for inspection; or take the mattress back to the place of purchase for a refund. I replied to Mr.
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in a Certified Letter dated June 15, 2014 informing him I find it interesting that neither of his representatives we/I had spoke to, Ms
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, and/or
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, ever mentioned we any of the resolutions opportunities offered above. I also informed Mr.
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that all of this was too little, too late, due to the unresponsiveness of his company representatives and as such, we were forced to purchase another mattress. I then reinterated to Mr.
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we were only trying to secure a fair and just refund based on his 12-Year Non Pro-Rated Warranty and used this number to request the pro-rated amount of $799.00, viewing this number as just and fair. I also offered Mr.
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the opportunity to entertain us with a monetary number his company thought would be just and fair. However, Mr.
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has shown no willingness to do this and persists with the ludicrous claim he is a manufacturer and has no obligation to refund us anything for his defective mattress.
- John C.
D

Rating
I was told that the frame would arrive in approximately 5 days and then 4 to 5 days later the mattress would arrive (or it could have been vice versa. I just knew my wait was going to be no more than 2 weeks). The mattress arrived in a box, rolled up in about 7 days, however, I am still waiting on the frame after 4 weeks from placing the order. I have called the company back on several occasions and am told that they have to email the manufacturer of the frame and then they would get back to me. However, I have only received one response from them. I am now told that the rails are on back-order and they have not provided me with a time frame for delivery. First, why would they not state this upfront knowing my concern with my father and his recent falls. Second, their lack of return phone calls and response to delivery date is truly unacceptable. I am also uncertain how this effects their 120 day sleep trial guarantee. I would like to just receive a refund, however, when I have researched other companies that provide the high-low option with an adjustable bed, this seems to be the only one unless I order a hospital bed which defeats my purpose of having a comfortable, normal sized bed for my father. I still do not know when the frame will arrive!
- Ferris B. B.
A

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We went shopping for a new bed on Saturday - had it in our home on Tuesday - free delivery and set up. The gentleman that sold it to us was the one who delivered it. Very professional, informative, friendly and humorous.
- Cherie L.
A

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Needed new mattress for antique double bed that sits high off the floor. Wanted a
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profile so guests did not need a step stool to get onto the bed.
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was the only dealer I found that was able and willing to work with me to come up with the combination of a bunk board and
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style, but comfortable, mattress that gave me what I wanted. Very happy with the result. Price was reasonable though they were not willing to bargain.
- TELIA M.
A

Rating
Although it's common for mattress companies to deliver mattresses, these people went out of their way to help and please us. They made good on their sales promise to take back a mattress that didn't work out, they gave us full credit against the TempurPedic mattress, and they did so cheerfully and without any problems. We are totally pleased with their customer service, honesty, and attitude. The store we patronized is on St.
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in Irmo.
- Lawrence L.
A

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This company serves its customers with honest advice aimed at meeting the individual's needs, not lining their pockets. They offer 1- and 2-sided mattreses, which is most unusual today. I cannot speak highly enough of them.
- Marianne C.
A

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Very impressed with
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knowledge of the products he sells. Took the time to go through the selection with us and explained how the items were made and the quality difference per the price. Business offers free delivery and picked up the old bed and disposed of it.
- William D.
F

Rating
On
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9, 2013, desperate for relief from my arthritic hip, I bought the most expensive king size Tempur-Pedic adjustable air bed in the store, at the Cypress, TX
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location.
On
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10, 2014 -- one year to the day later -- my wife woke in the middle of the night sleeping on the foundation because the air bladder on her side of the bed had blown out. My wife and I are normal people of normal weight for our ages. The mattress had certainly not been abused in anyway. To the contrary, we treated it like the expensive prized possession that it was. The bed frame is a high-quality Lexington bed with more than adequate support, and of course, we also purchased the outrageously expensive Tempur-Pedic foundations to go with the mattress, and it was professionally installed by
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technicians
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was unwilling to offer any resolution beyond the Tempur-Pedic 1-800 number.
After 15 minutes, on hold to Tempur-Pedic, a representative took my information and informed me that a new mattress would be shipped under warrantee from an undisclosed warehouse, and would probably take as long as two weeks to arrive. I responded that this was not a normal mattress that I could sleep on until the replacement arrived. This was an inflatable bed that was completely useless at this point.
I asked why they couldn't simply arrange an immediate replacement through my dealer,
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. They responded that their warrantee policy did not allow that option. I asked how they expected a 60 year old man with arthritis to sleep on the floor for two weeks. They had no answer, but were completely unmoved, even after escalating the issue to a supervisor.

- Jon B.
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All Mattress Discounters in Ruidoso, NM

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ALL ABOUT SPAS AND LEISURE LIVING

3700 N Main St
Roswell, NM
We can go to your home and offer a design that improves your leisure living, while at the same...

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN
Directbuy of indianapolis is a great connection for those who prefer mid to high quality...

GLENN'S FURNITURE

1001 W ALAMEDA ST
Roswell, NM
Glenn's furniture is family owned and operated in the same location since 1953. we feature a...

Skeen Furniture Warehouse - Ruidoso

721 Mechem Dr
Ruidoso, NM
Family owned & operated. cost is determined by the job.

The Amish Connection, Inc.

1009 JUAN TABO BLVD NE
Albuquerque, NM
The authentic amish-crafted furniture, home accessories and gifts in our store represent a...

WorkingWonders

8209 Ruxton Crossing Court
Towson, MD
Working wonders is the home and lifestyle brand vetting "earth best" home furnishings and...
Ruidoso Zip Codes

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