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Ruidoso Insurance Agent Articles
Honesty and helping me get the best deal are much appreciated!
They were able to get me full coverage at a very good rate. It was very helpful to work with a company that is located in the same town that I purchased the home in. They know the area, and selected an insurer that is also local. They kept me informed and worked with me through a few reschedulings of the final closing date in order that my coverage was in force on the correct date.
As if that wasn't enough, they were not responsive. I had to send email after email to be able get through to my agent. When we finally put our application in, it was to be for a middle of the month start date. August 15th to be exact. After I handed in the application, I heard nothing for almost a week. Not a confirmation of receipt, not a confirmation that it was being processed, nothing. I had to threaten withdrawing the application to get an answer.
I kept asking if we were all set, the answer was yes. Yes, over and over again. Three of four times. Still, the day our coverage was supposed to start we didn't hear anything. Then at 4:00pm in the afternoon on the day our coverage was supposed to start we get an email from our agent telling us that it wouldn't start for another two weeks. That there was a mix up. That the company no longer offered middle of the month start dates. HOW DID THEY NOT KNOW THIS? Did our agent even check? It was awful. Now we have to pay out of pocket for medication and had to cancel a specialist appointment because we wont be covered yet.
I would never use this agency again. Virtually nothing they told me panned out.
We think we're the best, and we can prove it.
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