Albuquerque Water Softener Installation And Repair Articles

Sample Reviews


Four years ago, Pristine installed a very expensive GE water softening system. About a month ago, the softener began to leak from the top as the seal had broken. We called our normal plumber, and they informed us that to use the warranty and get the unit replaced, we would have to get Pristine back to do the work. It took
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, the owner, from Pristine a week to return our call. We decided that we wanted our plumber to just get the unit and put it in as we were not impressed with Pristine at this point; we overpaid for the first unit by more than double, they are NOT plumbers, plus the owner was definitely not interested in helping us. But our plumber said that because Pristine had registered the unit to themselves, not us, the owners, Pristine actually "owned" the unit and would be the only company allowed to do the warranty work. Most companies
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the units to the home owner, but not Pristine. Or, we could skip Pristine and buy the exact same unit from our plumber for $2,000 installed. But our plumber said they would rather we not waste our money (they are very honest people) and thought we should give Pristine a
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to fix the situation via the warranty.
So, after many phone calls to
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, and a month later... we finally had a date and the unit, and they sent a guy named
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. He was nice enough, but was in a big hurry. Apparently, they don't make any real money on warranty work versus a new sale, so they don't want to spend the time on it. This should not be how they behave with a current customer, but they only install R/O's and softeners, so they are not interested in return visits. According to our plumber, and in line with Pristine's install four years ago, a normal softener install and first flush takes about 1.5 hours minimum...he was only here for 30 minutes.
In installing the replacement softener, since it was a bit taller than the old one, he had to raise the copper pipes a little. The owner had informed us that we would have to pay for this (the $210 listed above). My husband had asked
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why we had to pay when the work was warranted by GE, and
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said that it was "customary." It's not, but that's a side issue.
Well, the guy,
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, got done, pressed the regeneration button and let the unit run, but only for about 15 minutes. Then he took off, pronouncing our unit "completely installed and ready to go." When my husband asked him why he didn't flush the lines out like they did four years ago, the guy replied that "with this unit, it's not necessary." And off he went.
Well, later that evening, all of a sudden, all the water in our house turned a brownish yellow...??? We called Pristine's emergency number and told them and the guy on the line said that it was "no big deal" and that the installer "had forgotten to flush the lines." We knew he hadn't "forgotten" anything. We had used this water for cooking, and were understandably concerned with our safety. He said "Well, I wouldn't drink it myself" and told us to flush the lines ourselves, and to "have a great night." Right...We had to open every spigot in the house and let it run for 20 minutes. Total waste of a precious resource, and there's nothing like realizing you just made your dinner using tainted water.
I called our great plumbers that night, and they said the guy should have run the softener ALL THE WAY THROUGH a cycle and we would never have had this issue, and were not supposed to flush the lines ourselves. Apparently, the yellow was dust from the resin balls in the softener tank; not something you want to drink, ever. All
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had done was put enough water in the softener tank to stir up the dust, but not flush it. Lovely.
Since we had no faith in the install or Pristine at this point, we decided to have our plumber out to inspect the install and test the water. Good thing we did because the bypass at the top of the unit, the bypass
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installed, was leaking all over the top of the tank. Our plumber tightened it up and mopped up the leak. He tested the water which was of course, now clear due to our flushing it. It was at 3 grains hardness, which is good, so the system was working. He said the piped work was fine, but that the guy should have taken the time to run the cycle properly so no yellow water, and also, that we should not have had to pay for the pipe work as it is not our fault that GE's design is taller now. And by the way, our plumber charged us NOTHING to come out and do this work.
Oh, and before the installer even got to our house to put the unit in, Pristine had already registered the unit to themselves, AGAIN. So, to get any warranty work done, we again must use Pristine. The plumber called this "holding your unit hostage" so Pristine can control the unit for as long as the customer owns it. If you buy one from them, make sure to
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it to yourself, or you'll be tied to them forever.
Bottom line from OUR experiences: Pristine overcharges for their units, are not plumbers, is not interested in customer service, is not interested in warranty work unless they make some $$ on it, and will not return your calls...unless you are a new customer, of course. We will be calling our plumber for service, even though we will have to pay for it. We'd rather do this and have peace of mind than
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more problems with Pristine. It's wrong to have to do this, but we really feel we have no choice at this point. Unless some major upgrades happen at Pristine, this is where we're at for now. We don't need any more "tainted" service.
- Paula P.

I feel good about all of this purchase, sales, demonstrations, installation and function. I had been searching for a filtered water system before I found
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and I am glad I waited before purchasing from a different Company. I really like it that this company is so close to us

- Jane W.

We had the
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system installed 11-12 years ago, and we have been very pleased with water quality since. Have had no problems or requirements for service until 8/6/14 when I noticed a drip/leak from a valve. I did the Angie's
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for the company, but got the listing for distributor in Pasadena. Did web
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and found
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Factory Outlet
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County, Tel: 619-286-2371. Probably didn't need to go both places, but I noted that the manager of the outlet (Ms
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) is the lady who originally sold us the unit, so contacted them and was put on the schedule for a day or two later. I called the office back to confirm that I had shut down the unit appropriately until service person arrived; and the person scheduling was very helpful--- she confirmed that I had turned the correct valves to route the water around the filtration system. The service person arrived on schedule after apparently running around the county, and he worked efficiently, explained what he was doing/going to do, and was obviously enthusiastic about his company and product. A good representative who did good work and didn't try to sell me anything that I didn't need. He gave me confidence that our system still has years on it before needing replacement. As far as the price goes, I thought the $120 for a service call was a might steep, plus the cost of the part/labor. But thinking about it, he and the company could have "jammed" me. Water quality versus one maintenance call and occasional self-help replacement of a little pre-filtration unit all makes for a good experience with
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. I think that they really care.

- Thomas T.

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called early in the morning to give us a window of time when he would be here. He showed up just a few minutes past that time frame and quickly diagnosed the reason the system was leaking. Since he had the part with him, he was able to make the repair immediately and then completed the annual service that we requested now to avoid another service call charge in three months. Everything went fine, and we have noticed no more leaking.
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's testing of the membrane shows that it is working at 92% capacity even though our system is almost 15 years old.

The staff is wonderful. Very easy to work with and very professional.
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provided us with a great deal of information on how these systems would give us the water that we wanted. I would recommend them.
- Alice H.

We are very happy with the services and our interaction with
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. From the first contact by email, we felt we were in good hands. We are having our water softening system installed tomorrow, and I will update my review after we have used it for a few weeks. So far, we are highly impressed with
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's services.
- C C.

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came the week before and explained water systems and showed us the best option for our situation. At that time he said there was no deposit(nice surprise) and said they would be here on Friday Morning and install the system. They arrived right on time and had the system installed in about 3 hours. We now have good soft water that is actually drinkable.
Every part of the deal went beautifully, no surprises or shocks. Overall i think it went perfectly. You can not ask for nicer people to deal with. A week after the system was installed it stopped working, we called and
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came in person within a couple of hours and diagnoised the problem. It was a bad GFI in our garage, He told us he was not an elec. but would show us how to fix it since his licence does not cover elec. repairs. My husband fixed it while
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Helped and when we were done there was not even a bill to pay, he considered it part of his service.
If you need a water softener and want real service i would recommend them anytime
- Dyanne B M.

Salesman was referred through Home Depot free water test. He was professional and not pushy. The system is a lot more expensive than a traditional water softener but we decided it was what we want. Installation was on time and professional.
- Nancy F.

Moved to a new house and the water was yellow and stinky due to rust and hardness. Called
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and despite the owner being on vacation, they still took immediate action and had a rust remover and water softener installed within a few days. We’ve had water softeners in the past but
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has proven to be the best by far! Our water went from yellow and nasty to the best water we've ever had. I can personally attest that there is a BIG difference amongst water softeners and
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systems are AMAZING! I would give them my best recommendation not only for a superior product but also for professionalism and excellent customer service.
- Nicholas S.

Plumbing work performed was excellent. All hookups very neat; tested existing regeneration cycle line for leaks and open flow of water. Very through. From the time we contacted them they were very cooperative in answering all questions and explaining product. We chose a rental unit for budgetary reasons and all the work performed was very timely and professional.
- Jan K.
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All Water Softener Companies in Albuquerque, NM

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & T Mechanical

65 Joe Nestor Rd
Edgewood, NM


4351 Corporate Center Dr Ste 302
North Las Vegas, NV
Family owned and operated since 1959.

Abel Plumbing and Heating

2500 Garfield Ave SE
Albuquerque, NM
We are a service base provider of plumbing heating and cooling solutions for you home or...

Aberdeen Construction LLC

5901-j Wyoming Blvd NE #145
Albuquerque, NM
General contractor serving albuquerque and the surrounding new mexico areas.

ABQFLSC DBA: Absolute Mechanical

10256 Rempas Dr NW
Albuquerque, NM
Over 20 years of professional experience in residential, commercial, and industrial installs...

Absolute Quality Water

4600 Lincoln Rd NE ste #5
Albuquerque, NM

ADP Plumbing LLC

10 Calle Sin Cuidado
Tijeras, NM
We are a plumbing, heating and cooling company that serves the east mountains(tijeras, cedar...

Advanced American Construction

467 Old Church Rd
Corrales, NM
In business for 25 years we are gb/98 licensed with a+ ratings from the better business...


3200 Northern Blvd
Rio Rancho, NM
Serving our community for over 25 years! we strive to be the best in our industry and even...

AL Heating & Air Conditioning

Po Box 6629
Albuquerque, NM
Ask about military discount.

Albuquerque Plumbing Heating & Cooling

6145 2nd St NW
Los Ranchos, NM
Albuquerque plumbing, heating & cooling is a locally owned company in the business of...

All Water Treatments

North East Albuquerque
Albuquerque, NM
Female owned local business. we have several different of payment plans to fit any budget. we...

Albuquerque, NM
License number: 60524.

Amity plumbing and heating

1538 Parsifal St NE
Albuquerque, NM
I am a small plumbing and heating business,i have been plumbing in the albuquerque area for 28...

Anytime Plumbing Sewer & Drain LLC

PO Box 28514
Santa Fe, NM
We are a complete plumbing sewer drain heating and ac service and install company we are 24/7...

Apollo Pipeworks Inc.

69 Taylor Loop
Santa Fe, NM
We are a local small business specializing in the installation, service and repair of energy...

Aqua Clean Conditioning Solutions

60 Lucas Rd
Edgewood, NM
Servicing all major brands of water softeners, reverse osmosis systems and water purifications...

B & A Industries, LLC

1701 William St SE
Albuquerque, NM
We are licensed through the state of nm construction industries division, licensing includes...

Baker Plumbing & Heating

Albuquerque, NM
At baker plumbing and heating, we specialize in all phases of residential and commercial...


9085 Aero Drive
San Diego, CA
The bill howe family of companies, comprised of bill howe plumbing, bill howe heating & air,...

Bk Plumbing & Bath Llc

PO Box 9096
Surprise, AZ
At bk plumbing & bath, we offer end-to-end, start-to-finish plumbing services from friendly,...


3800 Garcia St. NE
Albuquerque, NM
Local small business with over 20 years experience and expertise. jp jr jg mm-1 mm-2 mm-3...

Bullseye Mechanical Company, LLC

PO Box 65206
Albuquerque, NM
Bullseye mechanical company, llc offers affordable residential plumbing, heating, cooling,...

Central Plumbing LLC

10420 Griffon Dr NW
Albuquerque, NM
Central plumbing is committed to delivering the highest quality plumbing services. our...

Crystal Springs Bottled Water Inc

PO Box 90760
Albuquerque, NM
Cost is determined by the job. additional contact name - frank estrada, additional dba -...

Culligan Bottled Water of Albuquerque NM

1111 San Mateo Blvd NE
Albuquerque, NM
Culligan is the world’s leading water treatment company. for over 75 years, culligan has led...

Culligan Water Conditioning of Albuquerque NM

7801 Menaul Blvd NE
Albuquerque, NM
Culligan is the world’s leading water treatment company. for over 75 years, culligan has led...

Daniel's Remodeling and Landscape Design

Santa Fe, NM
We are reliable, honest, hardworking and affordable!

David Holdren LLC

8400 Menaul Blvd NE
Albuquerque, NM
License # 354573.

Day & Night Air Conditioning Heating & Plumbing

2136 E Indian School Rd
Phoenix, AZ
Day & night is a full-service air conditioning, heating & plumbing company in phoenix, az. we...

DB Plumbing & Heating

916 Sunset Rd SW
Albuquerque, NM
We are a family owed and operated company. we have been in business for over 20 years.

Delta Mechanical Inc

Albuquerque, NM
Additional phone - (800) 496-2288.

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN
Directbuy of indianapolis is a great connection for those who prefer mid to high quality...

DLC Plumbing & Heating

10017 Acoma Rd SE
Albuquerque, NM
Dlc plumbing offers over 30 years of experience in all aspects of plumbing service and repair,...

DNJ Plumbing

PO Box 15455
Rio Rancho, NM

Donner Plumbing & Heating, Inc.

107 Candelaria Rd NW
Albuquerque, NM
Additional contact name - april donner.

7181 Eagles Perch Dr
Jacksonville, FL
We specialize in providing quality services to our customers. we offer complete water...


13 Old Rd SE
Albuquerque, NM
We are a small business with very few employees allowing our rates to be reasonable. all...

EJS Refrigeration, Plumbing & Heating LLC

763 Seaborn Dr. S.W.
Albuquerque, NM
Mention that you saw my business on angie's list and receive a special discounted labor rate...

EM Plumbing Heating Mech.

5113 Lomas De Atrisco
Albuquerque, NM
We offer free estimates,emergency service and repair,same day service in most cases,all work...

EM Plumbing Heating Mech.

5113 Lomas De Atrisco Rd NW
Albuquerque, NM
Full service plumbing & heating co. commercial and residential remodel or new construction.

Environmental Testing and Research Laboratories, I

60 Elm Hill Ave
Leominster, MA
Etr laboratories in an analytic laboratory with a broad range of commercial, industrial and...

Ernie’s Plumbing Service Inc

8600 N. FM 620 # 1943
Austin, TX
Mention tracking # 1010 for $25.00 off any service. we will give you an absolute free estimate...

Extreme Plumbing LLC

P.O. Box 335
Cordova, NM
Plumbing and heating contractor.

Facility Pump Repair Solutions LLC

500 Elohim Ct NW
Albuquerque, NM
Pump & motor repair. i have been in the business for over 10 years serving albuquerque and...


Albuquerque, NM
With more than fifteen years experience and servicing alb nm and surrounding areas . we are...

four star mechanical

7820 Snowberry Street Northwest
Albuquerque, NM
Four star mechanical one of new mexico's leading service company since 1995 ...

H2O Services

803 Adams
Albuquerque, NM
Plumbing repair, gas permits available, drain clearing, water softner, furnace installs,...

Harder Electrical & Mechanical

11024 Montgomery NE
Albuquerque, NM
We have serviced our community for over 20 years. our lead technicians have a minimum of 15...

Hawk Mechanical

1132 Paseo Del Pueblo Sur
Taos, NM
9 employees, lic. # 033693, net 30.

High Plains Plumbing & Heating Inc.

12 Briarwood Ct.
Edgewood, NM
We can service all your plumbing needs from service to repair of all existing plumbing...

Ibbotson Heating & Air Conditioning Company

514 S Arthur Avenue
Arlington Heights, IL
Ibbotson heating & air conditioning company, located in arlington heights, illinois, is a...

Jones Mechanical

PO Box 15573
Rio Rancho, NM
With a collective 100 years of professional experience from coast to coast and a decade in new...


10640 Shooting Star St NW
Albuquerque, NM
Ksm is a local and independently owned small business dedicated to providing superior...

MannaTek Consulting

Albuquerque, NM

Marathon Mechanical Services LLC

8315 R C Gorman Ave NE
Albuquerque, NM
All plumbing repairs, gas piping and equipment, sewer and drain stoppages, plumbing fixture...

McCarthy HVAC

6101 sequoia dr. NW
Albuquerque, NM
Small business, 3-5 employees, so way less overhead, translates to less expensive overall. ...

Micheal Kuykendall

Albuquerque, NM

Micropure Water Conditioning

10616 Calle Merida NW
Albuquerque, NM
Micropure is now 23 years old. we deliver premium water conditioning at affordable prices and...

Moya Enterprises Plumbing Heating & Hvac

PO Box 23107
Santa Fe, NM
Plumbing and heating sewer cleaning repairs replacment troubleshoot to save you money.

New Mexico's Route 66 Plumbing,Heating,Cooling Co

2240 Phoenix NE
Albuquerque, NM
We are new mexico's rt 66 phc, llc. we are a plumbing, heating, and cooling business. we...

North Pacific Plumbing

PO BOX 1442
Davis, CA
Locally owned & operated by brent l. dotson.


Albuquerque, NM
Established in 1985, general contractor providing personal service to home owners using the...

P3 Plumbing

PO Box 12324
Albuquerque, NM
Prompt plumbing in a very professional manner. 15 years' experience in all the plumbing...

Pat's Mechanical

11 Tunnel Springs Rd
Placitas, NM
Affordable, licensed and bonded mechanical contractor. locally owned and operated by a new...

Patriot Plumbing & Rooter, Inc.

4733 Torrance Blvd
Torrance, CA
We are a family owned and operated company with a team of top-notch technicians who share a...

Patriot Plumbing, Inc.

Bosque Farms, NM
Here at patriot plumbing, inc., our motto is "when integrity & quality matter", and that is...

Plumber's Plumbing, Heating & Cooling

923 Chuckar Dr SW
Albuquerque, NM

Plumbing New Mexico

10586 New Mexico 337
Tijeras, NM


2017 Humble Hollow Pl
North Las Vegas, NV
Air conditioning, plumbing, and appliance co in business since 1993. locally owned & operated...

R & L Ent of GMX Magnetic Hardwater Treatment

4624 CR 9 S
Alamosa, CO
Our customers like gmx for treating hard water because it gives all the benefits of softened...

Ramos Drilling & Water Treatment Inc /Choice Plmbg

PO Box 4814
El Paso, TX
This business builds custom water treatment for the removal of: arsenic, mercury, lead,...


7705 Commercial Way #105
Henderson, NV
Service plumbing

Reddi Services Albuquerque

4725 Lumber Ave NE
Albuquerque, NM
Our customers are the number one priority at reddi services, which is why we offer our...

Reddi Services Inc

3025 W Weldon Ave
Phoenix, AZ
Award winning. reddi services, founded in 1957, is a family owned and operated plumbing & hvac...


Albuquerque, NM
License number 81130. please visit web site @ for more info.

Rozga Plumbing & Heating Corp

1529 S 113th St
West Allis, WI
We are angie's list 2010, 2011, 2012 and 2013 super service award winning company that has...

Salazar Heating & Refrigeration, LLC

1118 Don Juan St.
Santa Fe, NM
We are a local family-owned and operated business established in 1983. being family-owned,...


180 Sheree Blvd
Exton, PA
For more than six decades now, servicemark has been providing comfort without compromise....

Simmons Plumbing & Heating Co

6312 Jo Ann Pl NE
Albuquerque, NM
We are a family owned and operated business and have been serving albuquerque since 1973. we...

Sodeco Modern Water Systems Inc

3411 Girard Blvd NE
Albuquerque, NM
Sodeco modern water systems sells water related equipment for homes and businesses. we...

Sol Plumbing & Heating

Avenger way
Santa Fe, NM
New construction, remodel, and service (plumbing/heating/cooling).18 years experience ...

South West Empire Plumbing LLC

1 Cabezon
Rio Rancho, NM
A complete plumbing, gas piping, heating, drain cleaning for commerical and residential...

Southwest Construction Services

PO Box 67526
Albuquerque, NM
New mexico general, electrical, plumbing & mechanical contractor specializing in residential...

Steward's Plumbing Inc

PO BOX 40086
Albuquerque, NM
Master craftsman who care for all of your plumbing needs, insured and licensed staff at...

Sun City Plumbing & Heating

560 N 17th St
Las Cruces, NM
In las cruces since 1984. sun city is quickly becoming the company for expert service and...

TEER Water Conditioning, LLC

PO Box 811
Corrales, NM
Teer water conditioning is a locally owned water conditioning company serving albuquerque and...

The Clean Plumbers - Phillip Maurici

14545 N Florida Ave
Tampa, FL
We do plumbing better—guaranteed! here’s how - our phones are answered by live service...

The Plumber

8208 Fruit Ave NE
Albuquerque, NM
Charges an hourly rate of $85. cost is determined by the job. at the plumber, we provide...

The Plumbing Source

5042 Corbin Dr
Cleveland, OH
19 employees. additional email: may contact through email. additional...

TLC Plumbing & Utility

5000 Edith Blvd NE
Albuquerque, NM
Locally owned & operated. award wining. additional contact - tracy johnson. additional dbas -...

Town & Country Plumbing Heating Cooling LLC

7701 Vista Del Arroyo Ave NE
Albuquerque, NM
We are a second generation company opened in 1960 by titus (tim) wingerd in los lunas, new...

Universal Water Systems

1311 Cuesta Abajo Ct NE # G
Albuquerque, NM

US Home Renovation LLC

1530 Monterrey Rd NE
Rio Rancho, NM
Experience you can trust


PO BOX 94113
Albuquerque, NM
Family owned & operated.

Westman Plumbing Inc

6205 Upton Ave S
Minneapolis, MN
Family owned. 4th generation plumbing shop. wme. see website for additional service areas....

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