was a pleasure to work with from the beginning to the end. He was punctual and clear, and the project came in exactly on budget. Installing the downstairs heat fan required landscaping the outer yard and installing a drain, which ...more turned out to be more work than
anticipated, but he did it without complaint and was very professional about it. Also, one of his workers was injured on another project, so
himself jumped in to help, which I thought was great.
One very good thing that
did was to hire a really excellent subcontractor to install the actual heat pump. My neighbors had a heat pump installed a few months before us, and they've had multiple problems with it. Ours works great though. The heat pump guys showed up at our house and were such geeks - they knew the whole thing backwards and forwards, and had the same systems in their own homes. I could tell they were passionate about their work. They even went the extra mile and installed a mini-condenser unit in the inside line to keep water out of the lines (at no extra cost to me).
Good experience, very easy, and the budget numbers were right. We'd hire them again!
Rated Review by Nancy F.
"It went very good , the workers were on time and very helpful and the Company will help to get all the rebates and tax credits.
was great, did not disturb our regular lives.
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"They were really solid. Polite, communicative about what they were doing (without being patronizing), thorough, efficient. The space looks great. FYI: if you live in a small place or you're going to be in the room(s) nearest to where they are spraying, you should know that it has a somewhat strong chemical smell for about 30 minutes (which they ...more warned me about, to their credit). It is totally worth it, but I recommend not hanging out directly above/below it. Top notch customer service from start to finish. Answered all my questions. "
"We had the same problem with the condensers on our Fujitsu heatpump condensers for the third time, and
was pretty good about getting the subcontractor (
brothers) to come out, after a bit of delay.
The subcontractor was great once they came, and had the problem fixed within a couple of hours. ...more />
There seems to be a recurring problem with the Fujitsu system- the "flairs" that connect lines to condensers have sprung slow leaks three times now, which is only really obvious in the summer when the a/c doesn't cool. But the folks at
assure me that ours is the only time they've encountered this type of problem . Last summer, after the second leak occurred just two weeks after the first (which was just days after the initial installation), the subcontractors moved the units further from the house on their hanging brackets to allow a more gentle arc of lines into units last year. Apparently the leak opened up again during the winter and was very hard to detect this summer, but when resealed began to work great again, and is doing well now, two weeks later.
In summary, except for this one technical issue, which unfortunately renders the units useless when it occurs, the system works great. It cools impressively during hot days in summer, and uses relatively little electricity for cooling. It's not as effective as a heating system, although this past winter was one of the most brutal on record so it was a harsh test. We used a wood
and on the coldest nights (below 10 degrees F) we turned our oil heat back on just to keep the pipes that run very close to minimally insulated outside walls from freezing.
feels very friendly in general, and responsive, and tries hard to have great customer service. It has the feel of a small company, and the sales staff remembered us and was willing to help make sure we got our unit fixed long after they made the sale.
came to my house and performed the attic and outside home inspection as described above. Overall he spent about an hour with me and explained everything thoroughly. I had already had another company come out the week prior and the two assessments and recommendations aligned pretty well. The main difference ...more was the first company suggested an electric attic fan whereas
suggested against it, his reasoning being that would be generating more energy in order to save energy. I'm no physicist but I agree with the principle.
provided a detailed quote and we agreed on a price. He scheduled the service for the next week in two stages: soffits then attic.
The soffit installer came out a couple of days early to inspect the outside and take measurements. He returned the next Monday, arrived on time, and spent about six hours installing soffits and perforation panels. He was very friendly and professional, and while most of the debris was cleaned up when he finished, l found about 15 nails on the ground and debris from the underside of the roof on my porch and ledges that I cleaned up myself. I would suggest in the future he bring a tarp and a broom to catch nails and clean up debris. But overall his finished work was excellent.
Two days later the three-man attic crew arrived and actually apologized for being ten minutes early. We discussed the least obtrusive entry point for the insulation hose and they went to work. They were friendly yet highly professional -- no taking breaks, talking on the phone or wasting time. They installed the insulation and baffles, fixed the exhaust fan, removed an old
pipe that served no purpose, and even added 12 inches of insulation over the garage (for free!) with what they had left over. I went up to the attic and they explained their work. Afterward they cleaned up perfectly and were completely finished in just 3 hours. I also mentioned to the crew I may need new basement windows and my crawl space inspected; within two hours another representative from the company called and came to the house that day.
So, within a week of calling
, my house has more evenly distributed and efficient airflow. Already I've noticed my A/C has come on less frequently in order to maintain the set temperature. I look forward to more air comfort and lower utility bills.
is a very professional, knowledgeable, enthusiastic, customer-service oriented, and highly competent organization. I will be calling on them again. "
used lots of specialized equipment to diagnose our homes energy consumption in relation to insulation, air leaks, ac and heater output and capacity and much much more. They put our mind at ease and gave us confidence that our house is giving us the most it can in a most efficient way. I highly recommend their professional and ...more personalized services. "
"I set up 3 meetings with 3 vendors to get estimates, one of which was this one. We set up a time but I had to cancel as I had something come up. I left a message for them to call me but we never connected. Meanwhile I found a great vendor and gave them my business.
"I was initially impressed. They knew their stuff, were thorough, and explained well. My husband concurred. We are interested in upgrading our insulation and installing the bathroom fan they recommended. But, I can't get ahold of them. I've received messages on my phone asking me if I was pleased with their service, or had any questions ...more about their estimate. I've called the number three times and never heard from them. It's been a week! "